Hello itlogicpro

Thank you for choosing Filter Everything PRO.

Usually such behaviou is consequense of the wrong selected WP_Query. It looks like your Product category pages and your Shop page contains different WP_Queries and they require to use different Filter Sets. For example one may be for all Product Categories, second for your Shop page. And you have to play with the value in selected “And what to filter?” field. I recommend you also to disable AJAX when you are configuring your filters and enable it only after you ensure that all filters work as expected.

Hi tanyazhi

Thank you for choosing Filter Everything PRO.

Usually the reason of such issue is that selected taxonomy is not hierarchical and does not support parent and child terms. Please, make sure that you selected correct taxonomy because sometimes there may be several taxonomies with similar names on a site.

But this is the regular Woocommerce category with subcategories. Double checked. Doesn’t work. Can I have my money back?

Hi tanyazhi

You always can create refund request in the appropriate form in your account.

But I can check the problem directly on your site if you will send me credentials to your /wp-admin in accordance with this document.

Thank you. Regards.

Hello ruben114

Thank you for credentials you provided.

I’ve checked your site and realized next:

1) You parent categories like “Licht” or “Lautsprecher” does not contain any products and that’s why it is expected behaviour that filter counters show 0 for these filter terms and you do not see any products when you select them. To see products, pease add them to these categories also.

2) You theme does not support standard WordPress theme hooks and that’s why you do not see Filters button that opens Pop-up filters widget on mobile devices. But you always can insert the button with shortcode [fe_open_button] for example in your sidebar and it will appear. Also please, make sure that filters widget placed in container that is not hidden on mobile devices.

Thank you. Regards.

Hi

Thanks for your reply

1) If I set the filter logic to “OR”, all the children products appear only when I set it to “AND” they don’t show up. Isn’t this odd?

2) Thanks, that worked fine!

Hi ruben114

Yes, it looks like a bug at a first glance. But in fact it is expected behavior.

WordPress uses parameter ‘include_children’ that by default forces parent category page to display posts from its children categories. And Filter Everything only inherits the value of this parameter. On your site it has value ‘true’ and that’s why when you use logic “OR” filter shows you posts from children categories. Also if you open parent category page you will see posts from its children categories.

But when you use logic AND in the filter it is not compatible with ‘include_children’ parameter and that’s why you do not see any posts because parent category page does not contain them. To display them you have to attach posts to these parent categories also.

Thank you. Regards.

Hello Bruno

Indeed, you can use the same license key only on two websites simultaneously. Basically on your end-product website and on its development copy. But if you want to use the license key on third website you have two options:
- to deactivate it on one of your previous two websites
- to buy new license for the plugins and use it on 3-4 websites simultaneously.

Hi JohnnyQ

Yes, we plan to add this compatibility in future updates. There are no exact dates when it will be released yet, as we are working on the most important things at this time. For now, we are focused on expanding the filtering functionality as well as the filtering speed. A new release with these updates was released a few days ago.

It will be added but when exactly there is no information yet.

Best Regards,
- Victor

Hey Victor, we’re talking this year, the next ? If you can give me a rough estimate, would be much appreciated.

Basically, it’s only the beginning of the year, so it could be released this year. But that’s very abstract at the moment because even the development team can’t give us a date yet.

When we get more accurate information about this. We’ll let you know right away.

Best Regards,
- Victor

Hello warchop1237

As I see the Category filter works and shows you all possible categories on your site. But the filter by Post tags does not display them and it seems there are no tags yet on your site. It seems you have to create them first.

But if you have Post tags on your site and you are sure that thay should be displayed, please, send me credentials to your /wp-admin in accordance with this document I will check it myself.

Thank you.

Hello hearts89

I’m sorry for the inconvenient.

I suspect that you may use Templates Overriding feature and some filter templates should be updated.

I use BitBucket to store plugin’s repository and I can send you ZIP with it if you will send me message in PM.

Hi DailyLost

Thank you for your report.

Indeed it is known issue, when the latest step in history chains does not work. As you already realized if you select Black and after any other filter(s) the back button becomes to work properly. The only latest step (first selected filter) will not work.

I know about this issue and marked it as needing to be fixed in code – https://prnt.sc/X3F3JgjtVcw4 But there are more prioritized tasks that should be fixed more urgently than this.

I will let you know here in this comments thread, when it will be fixed.

Thank you. Regards.

Ok thanks

Hello devstudioes

Thank you for your interest in Filter Everything PRO. I’m glad to meet here person who are also familiar with coding.

There are some amount of hooks already presented in the plugin, but I also can add new if you will need them. You can purchase the plugin and let me know what exactly hooks you need to be able in the plugin so that you will not loose your changes after plugin updates.

Hello Stepasyuk, thanks for fast reply, I just bought this plugin. My website is a second-hand product with more than 10k products. For this reason, I abandoned postmeta to store product attributes. I have a product_attributs table with product_id as the primary key, which stores product attributes. My requirement is, can there be a hook to filter according to the product_attributs table?

Hello devstudioes

Thank you for purchasing the plugin. We had Easter these days so I was absent some time.

If you want to use external table to filter your products by data in this table, you globally have to solve two tasks: 1) To select data from this table and convert this data to filter terms 2) To modify filtered WP_Query and add your custom parameters that selects posts related with data in this external table.

I’ve already added hooks that allow you to solve both these tasks to intermediary plugin version. They are as follows.

// Taxonomy filter terms
$result = apply_filters( 'wpc_filter_get_taxonomy_terms', get_terms( $args ), $this->getName() );

// Author filter terms
$sql  = apply_filters( 'wpc_filter_get_author_terms_sql', $sql );

// Custom Field filter terms
$sql  = apply_filters( 'wpc_filter_get_post_meta_terms_sql', $sql, $e_name );

// Custom Field Num filter terms
$sql = apply_filters( 'wpc_filter_get_post_meta_num_terms_sql', $sql, $e_name );

// Custom Field Exists filter terms
$sql = apply_filters( 'wpc_filter_get_post_meta_exists_terms_sql', $sql, $e_name );

// Taxonomy Num filter terms
$sql = apply_filters( 'wpc_filter_get_taxonomy_num_terms', $sql, $tax_name );

// This hooks determines whether to filter WP_Query when specific filter terms are selected or skip it and it can be modified by developer in accordance with their needs.
$do_filter_request = apply_filters( 'wpc_do_filter_request', true, $queried_value, $wp_query );

I can send you link to this intermediary version if you will send me message in PM. These hooks will be in also in next plugin releases and you will be able to update the plugin.

Please, let me know. Thank you. Regards.

Hello Stefan

Thahk you for choosing Filter Everything PRO.

I’m not sure I understood you clear. Please, provide me with link to the page with example of this problem and provide me with steps of how to reproduce the error. Optionally you can send it via PM, if you do not want to make this link public.

Thahk you.

Hello raixen

Thank you for choosing Filter Everything PRO.

Both these pages are singular and above all, these pages are designed to display a single post, not an archive. Sometimes people display post loops on their singular pages, but usually one post loop per one singular page. But very rarely the same post loop are on a list of singular pages. That’s why Filter Everything PRO has no option to display the same Filter Set on a list of singular pages. (In fact such feature was provided in first plugin versions, but many customers didn’t understand that the feature expected the same WP_Query on such singular pages and it was causing a lot of confusion and eventually I removed the feature)

So for the moment have to create one Filter Set per one singular page. If you have a lot of such pages you may consider to customize plugin’s code and I can give you or your developer advice where you should modify the code.

Hello sietse

Thank you for choosing Filter Everything PRO.

Basically Filter Set does not allow to use the same entity (same Taxonomy or same Custom Field) for a filter twice or more times. It is related with some technical restrictions.

But if you want to use filter by Category twice or more on the same page as you already guessed, you can create two Filter Sets, display both of them on the same page (with two Filters widgets or two shortcodes [fe_widget]) and create the filter by Category in both of them.

In this case URL prefix for both filters will be the same (let’s say ‘cat’) but to split filter terms in two groups you can use Include/Exclude option available under “More options” filter section.

Note: please use the same logic OR or AND for both such filters to avoid conflicts. I hope this will help you to reach your goal.

Regards.

Thanks a lot for your response! I could make it work just the way you described! I got a few more questions left for now:

1. We currently use the filter in a Post Grid/Carousel provided by the Kadence theme. Is it possible that, let’s say a filter result contains 100 results, that we could cap the results displayed at 9 and display a ‘Load more’ button? Is this included in the plug-in?

2. The collapsed arrow rotates 45 degrees upon click, suggesting the collapsed menu to open. This does rotate around the center, but would it be possible to mirror the actual chevron? That way it really opens from the center and does not rotate around it. I think this is a javascript solution so I hope you could provide some information about that.

Regards.

Hello sietse

I’m glad that your previous issue was solved.

1. Regarding the Load more button. In general it is possible, but requires to make some coding and to load next page filtered results. In this case you have to either to load them as HTML content using filtering page URL or to get them from filtered WP_Query. Both ways are possible but require to be familiar with WordPress coding. As option you can look how this Load more plugin works to understand how to implement this in your case – https://wordpress.org/plugins/load-more-products-for-woocommerce/

2. I’m not sure about arrows you wrote because my plugin contains them in Collapsed filters and also Select2 dropdowns contain them. But all them “rotates” for 90 degrees and basically they do it around center. Maybe you have some other arrows.

In any case arrows in my plugin “rotates” via CSS properties, not via JavaScript code and I recommend you just to check and compare their CSS in both – open and closed modes with Chrome Inspector for example. It will allow you to understand how they work and how to modify them.

Hello OPOTO

Thank you for examples you provided.

As I see there are no appropritate CSS classes on both sites in the body tag, which should appear if you enabled “Collapse widget and show the Filters opening button” or “Enable Pop-up Filter widget” in Filters -> Settings.

So it could mean that you didn’t enable them or maybe you have third party code or plugin that modifies the body tag classes and removes added by Filter Everything PRO plugin.

I recommend you to check this moment and when you will reach situation when “wpc_show_open_close_button” or “wpc_show_bottom_widget” classes will appear in the body tag, but Filters button will not appear on mobile, please check also Filters -> Settings -> Experimental -> Hide opening widget buttons. This option should be deactivated. Also you can try to insert Filters button via shortcode [fe_open_button] Here is more info about shortcodes supported by the plugin – https://filtereverything.pro/resources/shortcodes/#open-button

Thank you Stepasyuk. We’ve rechecked our options and found another solution that might have also been the problem. Since we want our filters to appear differently on Desktop/Tablet/Mobile, we set up a few filters with specific IDs, so we used [fe_open_button] with IDs to trigger specific [fe_widget]. But in the end, it wasn’t enough just to show the plugin what page the filter should appear on, we also had to include both [fe_open_button] & [fe_widget] to finally make it work. This setup works well with Special Pop-up Filters Widget for Mobile, Pop-up Filters Widget compatibility mode, AJAX for Filters, and Hide opening widget buttons enabled. At least for now. Just leaving this to others in case they face the same problem and Google finds this comment. Cheers!

OPOTO

Great. I’m glad that now it works for you. Thanks for your message about this.

Hello PLTCPutten

Thank you for using Filter Everything PRO.

Sure. You always can insert Filters widget anywhere as shortcode [fe_widget]. Please, see here more about shortcodes supported by the plugin – https://filtereverything.pro/resources/shortcodes/

Hi arnel5

Thank you for choosing Filter Everything PRO.

Please, note that License key and CodeCanyon purchase code are different things. To set License key, please go to Filters -> Settings -> License, click on the “Get your License Key” https://prnt.sc/-ehm9df3H_XT and you will be redirected to the new page. Log in there with your Envato credentials and you will see your License key for the Filter Everything PRO plugin.

Did not know that! Thank you. Problem resolved.

Hi arnel5

I’m glad that your problem was resolved.

If it is possible I would be thankful for a positive review about the plugin here on CodeCanyon – https://codecanyon.net/item/filter-everything-wordpress-woocommerce-filter/reviews/31634508

Thank you in advance!

Hello p4ycouk

1. The page freezes (froze) because you configured AJAX wrong. You set wrong value for the “CSS id or class of the Posts Container” option. Please, see – https://prnt.sc/Chvq4HbDNaqo I set the correct value and now works as expected. Please, see this article about how to configure this option right – https://filtereverything.pro/resources/plugin-settings/#ajax

2. Colors filter. It’s again configuration mistake because you set Category filter as Parent for the Color filter. And it means that Color filter will not appear until you select Category as filter. But not just open Category page. If you want to see Color filter always, please remove Parent filter for it.

In general as you see these moments are not bugs in the plugin. It seems you have to ask somebody more experienced in WordPress to help you to configure the plugin because such service is not included as CodeCanyon item support scope.

Thank you. Regards

I have not made color,brand conditional any more. This needs attention please.

Hello p4ycouk

I see categories on both pages you provided.
1. https://prnt.sc/4wefwfPG8Dul
2. https://prnt.sc/Bxvvv6gV5vCK

Maybe it was cache issue.

haaa ok nice to know. So same player plays again And what about infos textes that comes when in dropdown ? Where can i change it please ?

Hi again and thank you for your replies. As your advice i was able to make filters working by setting my loop query to “current query”. I’m gonna buy full version. What about licence / price ? Is pro version licence for 1 domain ?

Hi Crazylino

The PRO version license allows you to use the plugin on two websites – on one end-product website and second its development copy. If you will need to activate it on some 3rd website, you have to previously to deactivate it on one of first two websites.

Okay. Sure.

Hi Crazylino

Hi, saw it. Thank you so much. Regarding filter customisations ? Background color, textes…

Hi Crazylino

On this stage I can only say that you can change it. How and where? I can provide you with details within PRO version support service.

Thank you. Regards.

Hello ajna667

I’m sorry that you are in this situation.

However, from a purely technical point of view, the reason is not so much in the plug-in as in a combination of factors. Because for example this site https://nordic-led.no/produktkategori/belysning/led-downlights/kelvin-2000k-2800k/utsparring-83mm/produktgruppe-downlight/ with thousands products and dozens of filters works very fast

You have performance issue and you have to know that filtering speed depends from next parameters:
- server CPU
- server RAM
- number of posts to filter
- number of filters and terms
- number and quality of plugins you use
- cache adjustments on a server
- plugin’s code optimizations, internal cache (this was already done for the Filter Everything)

So you can increase speed of the filtering process if you optimize one of several parameters from the list above.

without ajax with my large catalog, our plugin is not for me too slow. with ajax for me fatal error with my essentials plugins, so I could not use it, you understand, so I ask a refund, thinks.

Hello ajna667

Sure. You always can create refund request via the form in your account. After you will create the request, it will be processed as soon as possible.