568 comments found.
Hello, I like your demo and would like to buy the plugin. I tested free version and before I upgrade to full version I would like to ask about WC Hook element. When I set it and there is data in the order to be displayed (from 3rd party plugin) everything is OK. But when there is no extra data your plugin displays a table “Other plugin information”. Is there a way to hide this table when there is no data to be hooked.
Sorry, after a few more tests everything is OK. The problem only appears on preview and test email. In normal use it is OK.
Hi,
Thank you for contacting VillaTheme.
Yes, it is normal for the WC hook to still appear on the demo or test email. We’re glad that you confirm it works when testing with real emails.
Let us know if you have any further concerns about the plugin.
Best regards
Hi anyway to add RTL fonts? The arabic text looking weird.
Hi,
Thank you for bringing us your problem.
At present, we offer support for email text direction in RTL and reverse: https://prnt.sc/_0V-Ffc5W211
However, the addition of RTL fonts is not available due to uncertainty regarding their recognition and compatibility with the mail server.
Best regards
Hi, is there any problem with this plugin and Woocommerce Order Status Manager? It does not detect custom statuses/emails.
Since version 1.1.15 , the plugin does not work correctly with the Woocommerce Order Status Manager plugin, and precisely that update adds compatibility with that plugin. Custom statuses/emails do not appear in the “Email Type” list of WooCommerce Email Template Customizer Plugin.
Hi,
Our plugin provides a default template for all third-party plugin emails, which is available in the WooCommerce Emails list. However, please note that the email content cannot be customized by the admin, only the header, footer, and other components can be modified. For further information, please refer to our documentation.
In your case, we need to either build compatibility between two plugins. This can be done easier from the 3rd plugin end, regarding this dev documentation.
Or use this hook viwec_accept_email_type to add email IDs if the templates you built for those email types can work properly without errors.
Best regards.
I don’t mean the default template, I mean custom emails for custom statuses. When I create a custom order status using the “Woocommerce Order Status Manager” plugin, this custom status does not appear in the “Email Type” list in your plugin. I repeat, in version 1.1.14 or lower, it works correctly, as of version 1.1.15, it does not work correctly.
Hi,
Yes, by default, the email types of custom order statuses are not included in the default WooCommerce order email, and the same goes for our plugin.
However, for third-party plugins that create custom status emails, using the hook “viwec_accept_email_type” may help add email IDs to the list of email types and make them appear on the email template. Please try this.
Best regards.
I want to purchase this, will you help me achieve this content:
Hi we received an order
Order # {Order_number}
{Variation1_Slug_Name} {Variation2_slug_name} {Variation2_slug_name}
Name: {Customer Name} Address: {Address} Phone Number: Cost: {Customer field added in the custom fields in the order product page}
If 100% possible let me know I will place order, specially {Variation1_Slug_Name}
Thanks
Hi,
Thank you for contacting VillaTheme.
Some shortcodes you listed above are available, but the desired ones are not supported yet including: {VariationX_Slug_Name};
And this shortcode is supposed to be added by a 3rd plugin, right? cost: {Customer field added in the custom fields in the order product page}
Best regards.
For the first one, understood. For the second one, no not by a 3rd plugin, by using the simple custom fields in the woocommerce Add product page.
Hi,
Thank you for clarifying.
Our plugin supports customizing WooCommerce emails, If that field appears on the default WooCommerce email, our plugin should as well, you can experience our free version.
Best regards.
Hello, I have presale questions. What’s the difference between the demo and pro version? Do you have the comparison list? Can I have rounded corner for the products list table (purchased list) because I cannot see the option on the demo version? And how do I use the custom css? How do I add/use the class name for custom css in the template layout? Thank you.
Hello,
Thank you for reaching out to us.
The live demo you see is actually what you’ll have in the premium version. No difference.
At the moment there’s no option to adjust border radius of Order details component yet, I’m afraid. It’s quite hard to build this for a table.
For adding custom CSS, you would need to get the class in the Preview mode. Please see this tutorial video: https://youtu.be/h9rVL052tyI?t=494
Best regards.
Hi, I have your plugins for Email Customizer, Abandoned Cart and Review reminder and they are great!
However we are trying to translate our website with Polylang plugin and cannot seem to find your plugins in the translation strings. It will be really useful to add support for Polylang in next versions so that users which are in English receive english emails, and users on other languages receive them in other languages.
Best Regards
Hi,
You can create templates in multiple languages and assign language for each template, we have a video guide for this.
Best regards.
Thank you! That is awesome!
Hello, i have a pre-sales question. I am using AVADA template for my wordpress site. Is it compatible with this template?
Hi,
Thank you for contacting VillaTheme.
It should not have a problem when combined with the AVADA template, but to be certain, you can test it out using our free version. Best regards.
I am using Advanced Shipment Tracking Free Plugin which is integrated with Trackship. Trackship sends emails when the order is in transit, out for delivery, delivered, etc. But when I have Woocommerce Email Template Customizer plugin active the style of the Trackship emails is all messed up. How can I fix this?
Hi,
We will try the Trackinship feature and inform you as soon as possible, please be patient.
Best regards.
Thank you!!
Hi,
Thank you for waiting.
In our latest plugin version 1.1.18, we have added compatibility with the TrackShip for WooCommerce plugin by TrackShip. Kindly ensure that you have installed this latest version. If the problem persists, please reach out to us via our support forum, and we will assist you in investigating further.
Best regards.
HI, having an issue pulling the shipping phone number to the new order email. all help appreciated more than you know.
Hi,
We are back to work on a new day, thank you for your message.
We checked the shipping phone number shortcode from our end, and it is working normally. Currently, this shortcode is only available in the premium version of this plugin, see this: https://prnt.sc/EYqG6PFkJ4US
Best regards.
Hello, can you please tell me why don’t you combine “9MAIL – WordPress Email Templates Designer” and this plugin? then it would make a lot more sense to buy this even at higher price. now even if cheap 2 plugins basically doing same things and from the same developer/sealer don’t make any sense.
Hi,
We appreciate your suggestion, however, please note that these two plugins were developed at different times and with distinct design styles and coding structures. Nonetheless, we will keep your idea in mind and may consider combining them if necessary.
Best regards.
Is it possible to use google fonts?
Hello,
Thank you for reaching out to us.
Yes, you can use Google font in our template.
Best regards.
I dont see anything about it in your documentation.
Is it only some certain fonts? Or I can use any google font I want?
It’s supported via hook. It’s not in the plugin. But after you please create a support ticket on this Support Forum. I’ll send you the code to achieve that.
However, there’s one important note: The font will be displayed correctly on Preview mode, but for particular Mail Apps each customer use, the Mail App does not support all the fonts, so the original font might come back to the default font supported by that Mail App.
You’ll need to check if the Mail App you use supports this font.
Hi, the social icons from the Socials element appear as question marks in emails. its not able to retrieve the icon images.
Hello,
Thank you for reaching out to us.
I don’t encounter this issue on my site. Please create a support ticket on this Support Forum: https://villatheme.com/supports/forum/presale/
I’ll be checking.
Best regards.
Hi,
Is there a way to disable / remove links from the shipping and billing address information on a new order email. Currently the email and phone number have links.
thank you
Hello,
Thank you for reaching out to us.
Normally there’s no link in the billing/shipping address. Can you deactivate our plugin and test if there’re still links in billing/shipping address?
Best regards.
Thanks for the quick reply. Disabling and re-enabling doesn’t change this. The phone and email in the billing address are still linked. Even in the preview mode within the customizer those fields are linked.
I see, thank you for the updates. So disabling our plugin still does not wipe the link off the details. I supposed there’s another plugin has this function (insert link to billing/shipping details).
Maybe you know that plugin? Or you can test it out regarding this instruction: https://docs.woocommerce.com/document/woocommerce-self-service-guide/
Hi Again,
I don’t think this is anything unique to my site. I have just tried your Live demo, and the email and phone in the Billing Address of your demo New Order email are also linked. If you go into the customizer on your demo, and edit the new order email and click preview you will see that there are hyperlinks on the email and phone in the Billing Address
Understood. Please create a support ticket on this Support Forum. I’ll send you the fixed file.
Hello, can you provide a documentation on how can i add to email a custom value from database? In my case i want to add a invoice download link and a tracking number, both of values are stored in database. How can i insert them in email ?
Hi,
Thank you for reaching out to us.
May I know how you save these data in database?
We have shortcode to get order metadata. You can try: https://docs.villatheme.com/woocommerce-email-template-customizer/#configuration_menu_6277
Best regards.
In postmeta is saved as : _invoice_number and for tracking number (i use 2 modules for 2 different shipping agents) one of them saves the tracking number in postmeta as _tracking_number and the other one have a separate table called sameday_awb_number where is saving the data as awb_number
I see, thank you for clarifying.
For the invoice number and tracking number, you can use the shortcode in the documentation I sent above [wec_order_meta key='META_KEY_NAME']
The metakeys are _invoice_number and _tracking_number
For separate table, I’m afraid our plugin at the moment is not supporting separate table. It only helps to get post meta of order, like invoice and tracking number as above.
Hello there, thx for you fast reply. I already tried, but in email is showing the code, not the value from database. [wec_order_meta key=’_fgo_invoice_number’]
Is it in the email title or in the email content?
Email content, i added the code under the client note, just for testing. https://imgur.com/a/00fpJBM
Can you send me an email to: support@villatheme.com
I’ll send you the fixed file.
I’v just sent the email to you right now
I confirm, all working good now. Thx!
Thank you for the updates and Glad to hear. Have a good one!
Hello there, 1 day later, the code for content not working anymore, but the [wec_order_meta_subject key=”“] is working also in subject and content. I’v made no changes, i still have the version that you send to me via email.
Is there a way to incorporate shortcode as link ? im displaying from database a link wich is hugeee and i want to add into a text like : a href =”[wec_order_meta key=’_fgo_invoice_number’]” >Download< /a>
@update I manage to add the link after a few tries. Still only using [wec_order_meta_subject key=”“], its ok for me but i wanted to inform you, maybe there is a bug and affect other users. Thx!
Hi,
For the shortcode in email content, please update the plugin to the latest version and check again.
For the shortcode link, it’s possible, you may add the shortcode as link like this: https://nimb.ws/48qWnP
https://nimb.ws/Gphl8O<a href="[wec_order_meta key='_viwec_link_text']">link</a>
Does this plugin support Woocommerce Smart Coupons? Would like to customise the email voucher emails that we send out for gift card purchases
Hi,
Thank you for reaching out to us.
If the voucher email for gift card purchases is available in the email list in WooCommerce >> Settings >> Emails, our plugin can replace the default voucher email with our Default Template.
Please visit our documentation of this part for more details: https://docs.villatheme.com/woocommerce-email-template-customizer/#configuration_child_menu_8452
You may test out the free version to ensure it works on your site: http://bit.ly/woo-email-template-customizer
Best regards.
Great plugin ! Love the plugin, works perfectly.
One thing missing, is the ability to select to who I want to send the admin email. I have a request from a customer who need to send the ” new order confirmation ” depending on the product category…
Keep the good work !
Hi,
Thank you for reaching out to us.
For New order email, you can still select category for specific template: https://prnt.sc/VbqJBNUGSnGX
If you want to change the receiver address, it can be changed here: https://prnt.sc/hSRigpPaaAes
But in case you want to only send New order email when the order items belong to selected category, and not send that email for the rest products, I’m, afraid our plugin actually can’t do this. It’s unable to interfere the email sending flow.
Best regards.
Thanks for your fast reply !
I found an other plugin who can interfere the email sending flow, without editing the content.
I will try it later and hope I can combine the plugins together !
Thanks again !
I’m glad to hear and thank you for the updates. Have a good one!
Hi, on the recent update the order meta is not showing correctly. It is showing the code on the email and not info entered by customer.
This is what I have in the editor and this is what also shows on emails: Recipient’s phone: [wec_order_meta key=’Delivery_field_563’]
I’m using WooCommerce Easy Checkout Field Editor plugin.
I downgraded the plugin and it works fine.
Hello,
Thank you for reaching out to us.
Please create a support ticket on this Support Forum. I’ll be checking.
Best regards.
Hi, i’m trying to change the download links to buttons as per your example (https://prnt.sc/t85deegOJC0M) but didn’t understand how. Any help?
Hi,
Thank you for reaching out to us.
Yes, please add this code snippet below, regarding this instruction
add_filter( 'viwec_download_product_link_style', 'viwec_download_product_link_style' );
function viwec_download_product_link_style( ) {
return "padding:10px 25px; background-color: #11be00; color: #ffffff;font-size: 16px;float: left;border-radius: 6px";
}
add_filter( 'viwec_download_product_link_text', 'viwec_download_product_link_text' );
function viwec_download_product_link_text( ) {
return "Downloadddd";
}<.code>
Best regards.
Thank you for fast reply. Work smooth Regards
I would like to import and export the templates to another site. It took so much time to change it to german. Is there a possibility to move the settings? Apart from this.. is there also a German version that we could start next time?
Hi,
Thank you for reaching out to us.
I’m afraid we don’t have option to import settings, or German templates at the moment.
For option to import settings, it’s quite odd to build. Mostly what’s important to import is the rule, but the rule for each site is different, like different categories, different languages,..... If we build function to import this, it’s complicated to deal with these differences. We’ll add it to our list to look into it in the future.
Best regards.
Thank you for the answer.
The settings I am not sure about. But for the templates it would be great. So many localized things for totals, address and so on. Maybe translations could be done easily with some modern translator and reuploaded.
For transferring template, we have this function to do it here: https://youtu.be/h9rVL052tyI?t=234
But the template translation must be done by the admin manually at the moment, I’m afraid.
Hey there, love the plugin. When I use your plugin with Automatewoo, all the paragraphs are removed from the email, and the content is just one long line of text without any breaks. When I use Automatewoo with the default Woocommerce template, it looks fine. Can you please assist? Thanks, Martin
Hello Martin,
Thank you for reaching out to us.
I don’t encounter this issue on my site. Please create a support ticket on this Support Forum. I’ll be checking.
Best regards.
Thanks, will do that!
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