568 comments found.
Hi, can you plugin attach templates to custom statuses? (that our payment plugin did create)
Hello,
Thank you for reaching out to us.
Our plugin has a template for all 3rd plugin emails, it’s “Default Template”. It’s only for 3rd emails that’s available in the WooCommerce Emails list. And admin can only customize the header, footer,... other components but not the email content. For more details, please regard this documentation.
Best regards.
Thank you! I see and tested – it’s okay, but issue is: I need to add custom email content text for those statuses: like successful or unsuccessful email. My custom statuses are alvo visible in WooCommerce -> Settings -> Emails. So could act like a “normal” status.
The custom content text can be added in the custom email content, I supposed? Does your custom email has its settings/input field for the email content? If yes, you can edit there.
Nope, unfortunately. And it is not ideal. Currently we use another – unfortunately abandoned plugin that has thi function and we can drag and drop edit custom status emails. But we’re afraid what happens once it stops working because of no updates to new Woo and WP versions…
Thank you for the info. In that case, we need to either build compatibility between two plugins. This can be done easier from the 3rd plugin end, regarding this dev documentation.
Or use this hook viwec_accept_email_type to add email IDs if the templates you built for those email types can work properly without errors.
Thank you! Good to know that there can be a solution! For now I will keep using the old, abandoned plugin and asap it stops working, will look further on the developement. Many thanks!
I purchased your plugin, but cannot post a ticket on your website. 
Is there a way to hide subtotal if there is no discount?
Hi,
Thank you for reaching out to us.
We’ve added a hook for you to achieve this, please send me an email to: support@villatheme.com
I’ll be sending you the hook-included plugin.
Best regards.
Could you help me, how can I edit the SkyVerge – Order Status Manager Plugin’s emailt, with your editor? I cant see anywhere my custom order statues. Only one default template, but the statuses has to different contents.
Hi,
Thank you for reaching out to us.
It’s exactly in the Default Template. The email content will be handled by the “Content” component.
If you’ve tested/built templates for Order Status Manager plugin by our plugin before, and they work without problems, you can either:
1. Contact the SkyVerge team and ask them to build compatibility with our plugin regarding this documentation: https://docs.villatheme.com/woocommerce-email-template-customizer/#configuration_menu_5142
2. We’ve reverted the “viwec_accept_email_type” filter hook and you can use that hook to add email IDs
The email type is best to be added from SkyVerge’s end. But we can give it a try for you. If you want us to take a direct look and check the possibility to integrate from our end, please create a support ticket on this presale Support Forum, and send me the WP admin and FTP.
Best regards.
That’s interesting… YAYmail for woocommerce was able to resolve the compatibility by itself.
The compatibility can be resolved from both sides – email plugin or 3rd plugin. However, it’s better and easier to build compatibility from 3rd plugin’s end. Because they know their email rule.
Hi, I want to be able to set the usage limit per coupon to be the same as the purchased order quantity. How can I do this?
Hi,
Thank you for reaching out to us.
For now, we don’t have this function yet. You would need to enter the usage limit manually, I’m afraid.
We’ll take it into consideration if we can build it this way in the future.
Best regards.
Thanks is there a shortcode for order quantity?
I’m afraid at the moment we don’t have this shortcode..
Hello -
Pre-Sale Concern: This looks like nice plugin but it is important that to be able to map your email templates to my CUSTOM order statuses without having to use some generic template for all custom status. This is plugin that is for the custom status: https://www.tychesoftwares.com/products/woocommerce-custom-order-status-plugin/It is important to get this work with your plugin compatibility. Otherwise it not be good for me or probably others having some custom status plugin for the orders and want to use your plugin. At least something you make a switch to enable to allow also custom order status plugin.
Thanks hope you can give good update for purchase.
Hi,
Thank you for reaching out to us.
Generally, it is possible under a condition. In particular, that custom order status must be visible in WooCommerce Emails list. Please visit our documentation of this part for more details: https://docs.villatheme.com/woocommerce-email-template-customizer/#configuration_child_menu_8452
Also, please note that you can’t customize custom emails deeply like WooCommerce default emails.
You may try our free version to test it out first: http://bit.ly/woo-email-template-customizer
Best regards.
Hi Angela – I tried this and the only status that appeared was the normal woocommerce. All of my custom status do not show – the custom status are important for me because they are part of process. Hope you can update your plugin to include the custom status.
Thanks
Hi,
Thank you for trying and replying.
First, you would need to have a “Default Template” in your template list: https://prnt.sc/2A0EVn9N_F8o
Then you can test the custom status email (maybe create test order to check the email). They’d be sent in the form of Default Template.
Hi Angela – I tried as you suggested with “Default Template” and the behavior is when the custom order status is marked then no email is sent at all. I tried with test order email and after updating custom order status there was no email dispatched.
Hope you can take a look and make it possible because your plugin looks very good.
Thanks
Can I take a direct look at your site? If it’s possible, please send me a message to: support@villatheme.com
I’ll be checking
Hi, I have been trying this plugin out and I’ve changed font size for {order_note} to 26px but when I tested out the email, the order note text font size is still 15px. Is there a way to apply different font size to the order note text?
Hello,
Thank you for reaching out to us.
I don’t encounter this issue on my site. Please create a support ticket on this Support Forum. I’ll be checking it on your site.
Best regards.
Hi I wonder why the customer name shortcode ({customer_name}) is missing now? It’s a very useful shortcode in notifications. https://prnt.sc/HvGvhGypR9PD
Hi,
Thank you for reaching out to us.
I guess the template in your screenshot is “New account”. The shortcode {customer_name}, {first_name}, {last_name} are available in the order emails (New order, Processing order, Completed order…)
Best regards.
Hi, thanks for the reply. Yes, it’s in the “New account”. But the screenshot is from the email template that I created before which means (I assume) that the “New account” has the {customer_name} shortcode. Now the place is blank. Besides, I don’t see it inappropriate to have a {customer_name} in the “New account” template as a welcome email? On the contrary, calling the new customer’s name will make him feel better than calling him for his username, I believe.
In the “New account” email, you may use the {user_login} shortcode.
Before, the shortcodes are visible on all emails, even if that shortcode should not be there and can’t be used in a specific emails type. It caused errors. So now we’ve classified the shortcodes by email type.
The {customer_name}, {first_name}, {last_name} are for the info customers enter in the “Checkout” process so these data can’t be shown in the “New account” email.
OK. Thank you.
before i thought that processing status is also workng for renewal orders, but seems like that to the renewal order it is ussing custumer processing renewal order and then when i go to email teplates, i cant find this email type. i have only processing either membership renewal reminder. is it possible some how to choose email type i need?
Hello,
Thank you for reaching out to us.
For all 3rd plugin emails (in this case, renewal order email) that are available in the WooCommerce Emails list, we have this mutual template – Default Template.
The 3rd plugin emails will be assigned to Default Template by default. There’s no option in our template to select the email type for these emails. If you need an option to assign specific template to renewal email, it’s compatibility issue. Please ask the renewal plugin team to build compatibility with our plugin regarding this dev documentation.
Best regards.
hello) but what is the rule for the default email?When is i going to be send? when order is processing or processed? will it work for both renewal orders and new orders?
The default emails only gets the 3rd email content to the template, and replaces the original email design with its design.
The rest: email flow, how the email is triggered to send, email language rule (if any)... will be handled by the 3rd plugin instead, our plugin – Default Template – does not interfere this part.
The “renewal order” (3rd plugin email) will be displayed as the “Default Template” template, while the “New order” email (WooCommerce order email) will be displayed as the “New order” template
so when we have he Processing email, it is only for new orders and it is not trigering the renewal processing order, even the status of this order os processing?
Can you send me the screenshot of this list? I need to see the full list of emails here: https://nimb.ws/jnMGuA
behandler order = processing order
so when i go to email templates and take behandler order (processing order), if now i undestand everything correct it is triggered only if it is a new oredr, not a renewal order by subscription…is it correct? even thought the renewal order also has status processing
Thank you for the image. Theoretically, the templates should be assigned like this: https://prnt.sc/2FO9XkvSjwmb
The “Behandler order” should be triggered and sent the “processing order” template (if you don’t have, it’ll send “Default Template”)
The Processing Renewal order will be displayed in the form of “Default Template”. I don’t know how this type of email is triggered. You would need to ask the membership plugin author to know the email workflow.
But it’s quite odd, I see you’re using the pro version. And there’re email types to select (in the second image), so I guess the membership plugin author built compatibility with our plugin. Please ask them about this.
i spoke, with woocomerrce subscription plugin developers and they say that they cant do anything and that is from your side the oprion for renewal processing order has to be created 
i dont know who is in charge but it will be cool if one day this option will be ther
Hi,
The compatibility can be built from both sides. It’s easier to be done from their end, because they know well their email rules, email workflow…. Please send them this dev documentation and ask that again.
Otherwise, if it’s done from our end, we would need to review their code carefully and learn about the rule, workflow, .... as above. It’ll be harder. If you want us to build compatibility for this, I’m afraid you would need to request a custom work, which we only done with official premium users (built on official premium plugin).
hi) I have made as you adviced and created a default template for processing renewal order. And i thought that everything should work ok. so a new parent orders get behahndler /processing email and renewal orders get default template. One of our customers get the Refund email with the topic _refund, but email from this default email, even in settings stays another template..how could it happen?
so when i create a defalt email, it is tiggered not only for processing renewal order
Hi,
Thank you for your news.
To better assist you with this issue, as you are using the premium version of our plugin, we kindly request you to contact us on our support forum. Our team will conduct a thorough investigation and provide a suitable solution.
Best regards.
I dont think that i have a usser at https://villatheme.com/, should i create a new user?
Hi,
As a premium user, you can log in using the Envato account that you used to purchase this plugin, you can see this: https://prnt.sc/B9cug1MbDvKQ
Best regards.
hm it says tht You can not create topic at this category forum. Please renew or enter your purchased code.
may be it is because the plugin was bought from another encato account, and unfortunately now i dont have acess to taht
Hi,
This issue is related to the compatibility of the plugin with the third-party subscription plugin, and we need to investigate it further. Additionally, we need to verify that you are the owner of the plugin. Please reach out to us via email at support@villatheme.com for further assistance.
Best regards.
Hi, am using a deposut plugin, do you think reminder emails wil be managed with your plugin in multiingual ?
Hi,
Thank you for reaching out to us.
For all 3rd plugin emails, our plugin has a mutual template for all – Default Template. It’ll inherit email content, including the multilingual content if available in the 3rd plugin email settings.
So if the reminder email is listed in the WooCommerce Emails list, and itself has multilingual email content (which means without our plugin active, it still can send different content based on customer’s selected language) >> Then our plugin can handle the rest. Otherwise our Default Template can’t interfere.
You may try the free version, Default Template is available: http://bit.ly/woo-email-template-customizer
Best regards.
Hi, could you make it such that the test email sent shows the actual subject and not the “woocommece Email test..”
Hi,
Thank you for reaching out to us.
We’ll add a hook for this in the future updates.
Best regards.
Thanks any eta?
We’re working on it. We’ll add it as soon as possible, hopefully it can be done within this week.
Hi any updates on this?
Hi,
It’s still on our list. I’m sorry we can’t come up with a specific eta. We’re caught up in another project at the moment…
Hello! is it possible to create a hook that hides the billing and shipping address when shipping is free?
Thank you
Hi,
Thank you for reaching out to us.
We don’t have this function yet, unfortunately.
Best regards.
Hi there,
I tried {set_password_url} to send users a link where they can set their own password after we add them in the Woocommerce Backend. The problem is that we want to send them to the front end page like /myaccount/forgot-passord/ – instead the URL opens /wp-login.php – is there any to achieve what we want to achieve?
Thanks!
Hi,
Thank you for reaching out to us.
Yes, you may enter the forgot password page URL. For example: http://mywebsite/my-account/lost-password/
Best regards.
But that does not include the user id, right? So it won’t work in case the user is not logged in yet
It’s not needed. If the user is logged in already, they won’t need the “lost password” function.
You may get the specific link on your site like this: https://prnt.sc/i6zC2CHy3sUZ
Hi, so after the latest updated emails coming through are not mobile responsive anymore. Any suggestions.?
Hi,
Thank you for reaching out to us.
Please create a support ticket on this Support Forum. I’ll be checking.
Best regards.
Unable to open the ticket. Please I need to get this resolved ASAP as we have a live site with orders coming in.
Hi,
I received your ticket, I’ll be keeping you updated there.
Thanks.
Please do. As I am waiting.
Leave it, I have solved it myself now. Because you guys were not responding for last 24 hours.
Hello,
Thank you for updating. It was out of my working hours yesterday when your reply came. I left the office at that hour so I could not reply to you earlier. Anyway I’m glad that you sorted it out. May I know the cause and how you handle it?
Best regards.
Does not do subscriptions, etc. We switched to Yaymail. It does it all.
Hi,
Thank you for reaching out.
Our plugin has a mutual template for all 3rd plugin emails. You may visit this document for details: https://docs.villatheme.com/woocommerce-email-template-customizer/#configuration_child_menu_8452
Best regards
Which template is used for recommended products? Can it be customized?
Hi,
Thank you for reaching out to us
For recommended products, we have a component called “Products”. It’s available in the premium version.
You can add this component to any template.
Best regards.
Hi. is there a way i can have a link to the bought product? example, un the button link list there’s a lot of options but i want one to link to the recently bought product
Hi,
Thank you for reaching out to us
We don’t have shortcode that leads to the list of recently bought products. If you have list of bought products for each customer, you may creat a shortcode that redirects them to the list. Our plugin recognizes external shortcode if they are correct. You may regard this instruction for how to create a shortcode: https://www.wpbeginner.com/wp-tutorials/how-to-add-a-shortcode-in-wordpress/
Best regards.
I understand, in the templates you call the name with this shortcode “woocommerce_order_item_name” and in the editor that creates a link with the name of the product, that’s what i need to show in a different place, also is it impossible to show the name of the product? like “congratulations for purchasing {product} that would be a great feature
For the shortcode like {product} that shows the order item name with link attached, it’s unfortunate we don’t have that at the moment. But I’ve added it to our list and we’ll consider making one in the future.
Regarding the rest, I don’t quite understand, can you clarify? Thanks.
What i mean is that right now you already show the bought product with thumbnail, name and link, is there a way i can make that a shortcode to grab the link or name? What i need in the end is to create a button to go back to that product with a specific anchor
Oh I understand now, thank you for that.
For now we don’t have this function, and it’s quite complicated to make, we also don’t have plan to build it soon. I’m afraid you would need to request a custom work. Our devs will integrate it for you.
But may I know why you want this function? Maybe you want to place it to the product review page? Like in a review section where the customer is redirected to, including the product and the review form?
no worries, ill find a way, but like we mentioned that should be an integrated feature =) hope it comes soon since it seems basic info to grab, but thank you
We’ve discussed, we’ll consider adding this in the future updates.
For pre-sale question: how can this plugin deal when user uses dark mode in mobile email client? Please advise
Hi,
The color will be switched when user uses dark mode. You may test with the free version for a better view: http://bit.ly/woo-email-template-customizer
Best regards
Hi! Before purchasing, I’d like to know if the templates created are compatible with the plugin WooCommerce Follow Up. Thank you!
Hi,
Thank you for reaching out to us.
We haven’t checked specifically with WooCommerce Follow Up plugin yet. But generally for 3rd plugin emails, it’ll go to our “Default Template”, you may regard this documentation for details: https://docs.villatheme.com/woocommerce-email-template-customizer/#configuration_child_menu_8452
You may test the free version first to ensure it work: http://bit.ly/woo-email-template-customizer
Best regards.
Hi, is it possible to upload anz HTML pre-readz template to this plugin? Or is it possible to find ready templates for this plugin that can be used?
Hi,
Thank you for reaching out to us.
It’s unfortunate that our plugin export/import JSON string that can only be used in our plugin itself. It’s not HTML file so you can’t upload file like that.
Plugin has its built-in templates, they’re the only ready template that can be used.
Best regards.
Hi, is this price for lifetime licence, or just 1 year? How much does it cost to prolong licence later?
Hi,
Thank you for reaching out to us.
The Item Support duration is up to 12 months. But the license is for lifetime. Which means you can use the plugin forever, but the technical support is limited to 12 months at most since your purchase.
For more info of what is supported in 12 months of technical support (Item Support), you may regard this post: https://help.market.envato.com/hc/en-us/articles/208191263-What-is-Item-Support-
Best regards.
So I will have updates 4ever for this price and won’t need to pay more.
Yes, you can update the plugin for lifetime duration.
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