114 comments found.
Hello, I have been requesting assistance from your own service for a while and I have no response.
Hello,
I set up a site with healthcare professionals and customers. On this site, doctors or clinics will add their services, employees and fees. I will also receive commission as a system. Customers will be able to make a preliminary deposit payment if they wish and if the service provider wishes this. Payments will accumulate in the pool. If the site owner wishes, he can transfer that person’s payment. Can this be done on your system?
I am using the healt demo of the golo theme.
https://wp.getgolo.com/health-medical/Hi Adnb,
Thank you for reaching out to us. We can support you to develop a website like you describe. To discuss more about your project, can you please provide us your email or contact to janet@cmsmart.net?
It’s more convenient for us to communicate via this channel.
Thank you so much. I’m looking forward your reply.
Best regards,
NetbaseTeam.
no support ?
Hi Wiratthak1948,
Sorry for the late reply, our company is off for 2 days of weekends so we haven’t had time to support you. The support ticket team is checking and fixing the error for you as quickly as possible. Thank you for understanding for us.
Best regards,
NetbaseTeam.
Hi, I purchased this and now I am trying to install it on latest Wordpress 6.5.2 but it wouldn’t let me through the initial installation: When I click Next (table creation check etc) it comes back with “some error occured contact admin” message and stuck “check required” progress bar. Any suggestions please?
?????
Hi Wiratthak1948,
Sorry for the late reply, our company is off for 2 days of weekends so we haven’t had time to support you. The support ticket team is checking and fixing the error for you as quickly as possible. Thank you for understanding for us.
Best regards, NetbaseTeam.
How long does support take for a product? I submitted a ticket a week ago, someone comes on, asks a question and then I don’t hear from them until the next day or after. I really like the appointment plugin, but can’t get it installed because there are errors, and something that could have been done Friday, is still waiting today. Do you want to make money from us, or do you simply want to become known for horrible products and customer service? Come on guys, it’s just a plugin that we can’t install because it’s fraught with errors that you can likely fix quickly.
Hi allstarenterprises,
I’m sorry for your inconvenience when you’re using our service. Because of the great amount of tickets, our support process can be slower than usual so I hope that you can please wait.
We will try our best to solve your ticket in 24 hours.
Thank you so much.
Best regards, Netbase Team.
Well, it’s been 7 days almost
see. Another day wasted. This is useless and it’s stealing money from people because this DOES NOT WORK and support keeps putting off fixing it.
If we can’t resolve it today, then I will ask envato to make you remove the plugin from the market because no one can seem to get it working, support takes a week or more, and people are losing money.
Hi allstarenterprises,
Our support team is trying our best to fix your site right now, so I really appreciate if you can wait for this process. They’ve constantly updated on support ticket everyday so that you understand the problem.
Best regards, Netbase Team.
No They didn’t. They would ask a question then I don’t see them for a day, maybe 2. People that put money into a product expect something that works, or, take it off the market.
In any case, it appears to be installed and working, but I have done nothing with it as yet. Now, please tell me why it was giving errors to begin with. I LIKE THE PLUGIN. I want to use it on multiple sites, but I must be able to install it easily. Is there a new version that I have to download? It seems I have the same version I originally bought. Now. Thank you for helping me on this. I DO appreciate it, and if the plugin actually works as expected, I will be changing my review.
OK folks. This DOES WORK GOOD. The main problems are 2 but 1 is easily fixed. First, INSTALL WOOCOMMERCE. The second problem, is there is no documentation telling you this that I have found. Would solve a LOT of problems.
Hi allstarenterprises,
We sincerely apologize for the late response. It has been a while since I last heard from you. Our developers supported you in the tickets. Has the problem been fixed for you yet? Are you in need of assistance?
I’m here to support you as much as I can. If your issues fall within the scope of our product competencies, our team is always ready to implement it. We appreciate your long-standing faith in Netbase so much.
Best regards, Netbase Team
Does it work across multiple sites? For this price I can only make 30 sales per site?
Hi Weslleyjesusaraujo,
Thank you so much for contacting us. For your question, we can setup this plugin on multiple sites, however, we can only support you to setup on your one first site for free. From the second site, we have to charge fee for installation service.
I hope that this information is useful for you. Please don’t hesitate to contact us if you have any question.
Best regards,
NetbaseTeam.
is this still supported
No response from support… useless support team useless plugin please refund my money
Hi umairpervez,
So sorry that you have a bad experience while using our product. Currently we are having some issue with the version 1.2.0 file, please respond to our support’s comment on the ticket.
Thank you
netbaseteam
Support team waste precious time I again ask you to please provide me latest version of plugin which is Version 1.2.0 released on (13 August 22) but you guys do nothing in more than 48 hours
I just bought the plugin their is no option for these 3 feature
1- Currency Addition on left menu 2- Coupon option on left menu 3- no option for stripe payment
also submit ticket but no response ticket link https://dashboard.cmsmart.net/apps/ticket-support/?reply=34107
please respond me as soo
I noticed that my plugin version is 1.1.7 but current Version is 1.2.0 why updated version not downloaded??
Hi umairpervez,
The support team will reply to you within 24h due to the large number of the tickets, so please be patient and we will reply to you soon.
Thank you so much.
netbaseteam
please respond me here about current updated version of plugin version1.1.7 or version1.2.0
Hello I just bought the plugin, do you have any documentation? How do I integrate the google calendar api? How to set up a recurring appointment?
Dear romanfernanda,
Thanks for purchasing our WP Appointment Booking & Scheduling. To address your concerns, we kindly request you create a support ticket at the link: https://cmsmart.net/index.php?option=com_cmsmart&view=profile&layout=overviews. Our support team will be more than happy to assist you promptly.
For your convenience, here’s a step-by-step guide to creating a ticket:
Step 1: Click on the link above – https://prnt.sc/bM6KVi8FGEOX
Step 2: Follow the instructions in this image – https://prnt.sc/S84s-JLg30jx
Thank you for your understanding and cooperation.
Best regards,
Netbaseteam
Hello, READ THIS MESSAGE BEFORE RESPONDING.
Please answer today so that I can buy your plugins as soon as possible, you answer me to send you a ticket so that they can help me but you do not answer me if it is possible to do so.
Answer point by point if it can be done (WITHOUT HAVING TO PAY MORE MONEY) once you buy the plugins.
1) Request personal data of all the members who will go on the tour (since the monument requests, name, surname and DNI), Summary: if a user reserves 6 people, the system will ask them to complete these data for each person (6 people ) not just one ?
2) I also need to know if I can set a price for an adult and a child on the same tour. I give you an example, €15 over 65 years, €10 adult, €5 child.
3) the reservations are reflected in administration in an almanac?
Once you answer me, I will buy, I want to be sure that it meets what I need. thank you
Hi angelmagico,
For your questions, all need to be customized but the fee is required. Our dev team can help you fulfill all that requirements.
Look forward to your response,
Netbase team
hello: I work in domain and hosting field Does this plugin send a notification to me and to my clients 15 days Before the expiration date each year?
Hi fadiesseh,
Thank you for showing interest in WP Appointment Booking & Scheduling product For your request, yes, we can help you with that function. Please create a ticket after purchasing so our support team could guide you in detail: https://cmsmart.net/index.php?option=com_cmsmart&view=profile&layout=overviewsBest regards,
Netnase team
One last question before buying. Can you confirm that you can do the following functions.
1) Request personal data of all the members who will go on the tour (since the monument requests, name, surname and ID), Summary: if a user reserves 6 people, the system will ask them to fill in that data for each person?
2) I also need to know if I can put a price for an adult and a child on the same tour. I give you an example, €10 adult, €5 child.
Once you answer me, I will buy, I want to be sure that it meets what I need. thank you
Hello, good morning, if you can answer the 2 questions I will buy. thank you
Hi angelmagico,
Sorry for making you wait for our response. After checking carefully with our developers, we can fulfill your requests. After purchasing, please create a ticket at this link: https://cmsmart.net/index.php?option=com_cmsmart&view=profile&layout=overviews so our dev team with help you set up the product.Best regards,
Netbase team
Hello. A question before buying, the project is for a travel guide. I need that when processing the payment you request personal data such as name, surname and ID of EACH OF THE PARTICIPANTS since in the monument they request the personal data of each person. That is to say, if the user reserves 6 people, at the end of the purchase or during the purchase, he asks for the data of the 6 people who will go. That’s possible?
Hi angelmagico,
Thank you for showing interest in WP Booking & Scheduling. For your request, yes, we can help you with that. After purchase, please create a ticket at this link: https://cmsmart.net/index.php?option=com_cmsmart&view=profile&layout=overviews so our support team could help you with the product.Best regards, Netbase team
One last question before buying. Can you confirm that you can do the following functions.
1) Request personal data of all the members who will go on the tour (since the monument requests, name, surname and ID), Summary: if a user reserves 6 people, the system will ask them to fill in that data for each person?
2) I also need to know if I can put a price for an adult and a child on the same tour. I give you an example, €10 adult, €5 child.
Once you answer me, I will buy, I want to be sure that it meets what I need. thank you
Hello, good morning, if you can answer the 2 questions I will buy. thank you
Hi angelmagico,
Sorry for making you wait for our response. After checking carefully with our developers, we can fulfill your requests. After purchasing, please create a ticket at this link: so our dev team with help you set up the product.
Best regards,
Netbase team
Pre-sale question: Does the plugin work with bookings that are free? Would I be able to restrict the price that vendors can set?
Also it seems your backend sandbox is broken. I tried it and it said there was an error and the email could not be sent
Hi smithme2000,
Thank you for showing interest in WP Appointment Booking & Scheduling product.
Regarding your question, yes, we can help you with your request. After you purchase the product, you can have our dedicated support team to help you to meet your needs.
You can submit a ticket then our dev team will support and guide you in detail. Please create a ticket at this link: https://cmsmart.net/index.php?option=com_cmsmart&view=profile&layout=overviews
Feel free to contact us if you have any questions!
Best regards,
Netbase_team
Hi I’ve recently purchased your WP Appointment Booking & Scheduling. Upon installing and uploaded the plugin onto WordPress, there is a request for setup. Could you advise how I should proceed from there via email to johnwee@etherus.sg please? Many thanks!
Hi Etherusgroup,
Thank you for purchasing WP Appointment Booking & Scheduling product. We support our customer through our ticket system. Could you please submit a ticket at this link: https://cmsmart.net/index.php?option=com_cmsmart&view=profile&layout=overviews Our dedicated dev team will help you set up the product.
Best regards,
Netbase_team ,
HI I’ve just submitted ticket in CMSmart.Net. https://dashboard.cmsmart.net/apps/ticket-support/?reply=32708
Hi Etherusgroup,
We have received your ticket on our system. Our dev team will soon reply you. Please wait for our response!
Have a nice day!
Netbase_team
hello i would like to buy your plugin and i noticed that you have not released updates for several years is your plugin still supported? can i install and use your plugin for a site with elementor? i saw that in the list of services are not displayed in a map will it be possible to add similar to this :https://listeo.pro/half-list/
Hi youdroppy,
I am Janet from the Customer Service Department of Netbaseteam.
Thank you for being interested in our products WP Appointment Booking & Scheduling.
Currently, we are transformed our business model from product development to outsourcing and customization service. We don’t focus on developing and updating products as frequently as before. This is why there have been no updates for several years.
To discuss your requirements in more detail, please add me on Skype: live:.cid.42893af692da27a5. I will be happy to provide you with more information and assist you further.
Best regards,
netbaseteam
helloI wrote to the contact reported but have not received any response yet
i want buy this theme, but i want to know first if it still supported by your team and is there any updates soon, because it s not supported with the new wordpress version? and when i buy it, it s full theme or only a plugin
Hi Claude007fr,
Yes, it is still supported by our team. Currently, it is compatible with WordPress 6.0.x. The product is just a plugin so that the full theme is not included.
Thank you and have a great day.
Just found this today on Cyber Monday. Your promo for 45% off still pops up. Can I get that discount today?
Hi Celestialpetals,
Thank you for contactng us.
Sorry, we don’t have any discount promo recently on themeforest.
Have a great day.
Netbaseteam.
