1091 comments found.
It would be really nice if the visibility control works also for sections, and not only for elements. Is it possible to expand it like that?
Hello @sergiolucianojr,
Thank you for asking and for your great observation and comment.
Actually, you missed one thing-
In fact, the “Visibility Controls.” widget is an extended/extension widget on our add-ons. So, you can enjoy a much more refined experience with the new feature. Also, you can manage or hide and open any (section or widget) using by this features.
Get a quick solution:
1. Video Instruction: Video Tutorial
2. Demo Link: Visibility Controls
3. Documentation Link: Documentation
Thanks for understanding.
Best Regards,
Tauhid
Software Engineer at BdThemes.
support@bdthemes.com
Like another user asked;
Hi if my support is expired i don’t get latest version ? when download ?
I just downloaded the plugin from codecanyon. After installation it shows me installed version Version 6.11.2 but new version is 6.12.2
So why u dont update the files on codecanyon??
Please do this asap cause there should be free lifetime updates inlcuding at envato. Otherwise refund the plugin
Hello Sidug,
Thank you for asking and comment.
Fear Not!! If support is expired, you will get the latest version from your account. Just you have to download it manually from your account.
Yes, you are absolutely right, there should be free lifetime updates including at Envato Also, we have already uploaded the new version on the codecanyon. You will be able to download it now.
Again Thank you for shopping with us!
Best Regards,
Tauhid at BdThemes Support.
How can I ensure that users of the theme have access to all premium features with your product and plan?
Thanks
Hello Pixelacehq,
Thanks for your great observation and comment.
Actually, nothing to ensure that,
Thanks for understanding
#The Envato marketplace package & Element Pack Pro site package are the same packages with no actual differences. Just it has a license activation limit it depends on the package wise, (Like personal Pack: 1 site, Business Pack: 5 sites, etc).
Best Regards,
Tauhid at BdThemes Support
It’s been months but my license from the old site still not removed, I still cannot login/register to your site to do it but it keeps saying your email address is different, it is the same as here checked multiple times. Stop making removing license process such a pain in the ass, you can’t manage this obviously.
Hello invisib,
We are really sorry to hear about it.
Please send us your purchase email address and license key/purchase code here: support@bdthemes.com
We will manually remove your domain from our side.
Thanks for understanding.
Best Regards,
Tauhid at BdThemes Support
Just sent it
Hello invisib,
We are really sorry for this inconvenience,
We haven’t been able to find your mail from you on our system.
Could you please contact us via live chat?? or send us an email once again??
We will manually remove your domain from our side.
Thanks for understanding.
Best Regards, Tauhid at BdThemes Support
Hello,
1> If I buy from Codecanyon and renew the support, will I get automatic updates ? 2> What is the support renewal pricing ?
Hello ManagedCloud-Hosting,
Thank you for asking and comment.
1. Don’t worry, If you renew the support you will get an automatic update.
2. The Support renewal price is $16.50 if you include it package purchase time, if you don’t include it the package purchase time, you have to pay 6 months later: $38.50
and finally, you will get support total of 12 months.
Thanks for understanding.
Best Regards,
Tauhid at BdThemes Support
DON’T BUY THIS PRODUCT!!! I purchased this plugin from BDTHEMES but I did not get a License. I only got Purchase Code so I cannot activate the plugin. I contacted the Support Team several times but they only respond after a few days. To make things worse they keep sending me a link that does not work and does not enable you to login in to your account.. The Support provided by BDTHEMES sucks!!! Save your money and buy from a more serious company
Hello pakapaka,
We are really sorry for this inconvenience.
Actually, the Purchase Code is Licence Key. Normally, every client can activate their license key for one domain easily. But why you can’t activate the license key on your website? Can you share your Purchase Code? we need to check it. Also, we couldn’t find any support ticket from you. So, please send us your Purchase Code and Purchase email address here: https://bdthemes.com/support/
Best Regards,
Tauhid at BdThemes Support
Hi if my support is expired i don’t get latest version ? when download ?
Hello jlowell03,
Thank you for asking and comment.
Fear Not! yes, you will get the latest of our plugin if you download it from your account.
Best Regards,
Tauhid at BdThemes Support
Hi, the live copy/paste feature isn’t working even it is turned on, saw a video and made everything needed but still can’t figure out how it must work. In your plugin page they said it will work fine if we are using other elementor plugin, so I think it isn’t the reason. Any suggestions?
Hello Webbiner,
Thank you for asking and we are sorry about this kind of issue.
I have checked on our system, and the live copy/paste feature working properly on our side. Actually, I haven’t been able to give you a proper solution without an investigation on your site. And if possible, please create a support ticket here – https://bdthemes.com/support/
Best Regards,
Tauhid at BdThemes Support
Hello benardel-products,
Thanks for your great observation and suggestion.
We really appreciate you helping to share a great idea about us. Also, we will share this with our team members to let them know to keep up the amazing work. If possible we will add the uncommon features in our addon.
Have a great time!
Best Regards,
Tauhid at BdThemes Support
Also, We have a Live Copy Paste feature on our addon and Live Copy Paste is a new plugin. If they use our plugin you will get the features and you can easily live copy and paste the demo design on your site from the SEFE plugin.
1. Live Copy Options: https://youtu.be/jOdWVw2TCmo
2. A new plugin for the live-copy-paste, you can use this addon. :- https://youtu.be/lqTtjf0a6yQ
Thanks in advanced!
I bought your plugin and used yesterday. And MY SITE IS CRASH. Please check it: 3dwg.com.tr. All wp is gone. How can i fix it? I delete plugin and re-install all wp files but didn’t fix issue.
I use wordpress 6.1.1. and all plugins / themes licansed and lastest version.
Hello Sinayes,
Thank you for asking and we are really sorry about this kind of issue.
We have checked our system and the website is working properly.
Actually, we couldn’t give you a proper solution without investigating your site. So if possible, please create a support ticket here: https://bdthemes.com/support/
I have already forwarded your request to our core developer team, They are always ready to support you. I hope they will investigate your issue and then solve it.
Best Regards, BdThemes Support
Hi may i know the iframe plugin after inside the url the desktop showing without any problem but when using mobile to view it seen the iframe is no showing out?
Hello @alexlim91,
Thank you for asking and we are sorry about this kind of issue. We checked it on our couple of devices and there is no issue found.
Would you please let us know your device name?
And if possible, please create a test page with iframe on your website and send us the link here – support@bdthemes.com
Thanks.
I noticed that on rtl sites the slider widget (with image selection) does not work at all! Please test with the image slider widget
Hello, Masod
Thanks for your great observation and feedback.
We have tested the RTL with (the Slider Widget) selection of an image and properly working on our side. Please make sure on your site the latest version of the Element Pack plugin, Version 6.11.0 or Version 6.11.1
if you use the latest version of the plugin I hope will solve your issue.
Best Regards, BdThemes Support
Hi there, can I use this plugin on demand? If I have used few template pages and contact form blocks. If I delete the plugin will these blocks and template pages will still remain unchanged or will the lose styling or disappear if plugin is deactivated and deleted? thanks
Hello, 2schaa
Thanks for your comment.
Fear Not!! your website design and layout or blocks will work properly after building a website. But if you want to change something on your website, you have to make sure to activate the license on the website.
Again thanks for creating with element pack.
Best Regards, BdThemes Support
HI, when update my plugin, why do the blocks used on the page disappear?
This did not happen before, has anything changed in terms of licensing?
Thanks
Hi, Thanks for your comment. Please make sure you activate the license.
Ok, Thanks!
You are very welcome for creating with element pack.
Hey, I would love to purchase another license, but can’t log in to my account from different browsers. Could you please fix it? https://bdthemes.com/login Thank you.
Hello, levske Thanks for your comment.
No need to log in to your account for purchase a license. You can purchase it from our website or codecanyon.
Website link: https://www.elementpack.pro/pricing/
Also, we have some issues with our account system, and we are working on the issue, you will get to log in to your account within the next week.
Thank you for creating with Element Pack
Best Regards, BdThemes Support
I got a email notification that there is a new build. But the download build here at codecanyon is the wrong build. It is v 6.8.1 NOT the latest build ! Please upload the latest build 6.10.0
Hi Sorry for the misunderstanding did you extract the zip file? https://prnt.sc/6Nh2rp4gu0zz
of course i did. How else can i see it is the wrong build in the zip file? Even now if i download it, it is the wrong build. (6.8.1) That file in your zip is not in mine !! Files are all date 16-11-2022.. Did you try and download the file from Codecanyon after my remark? You would have seen the wrong version.
i think you got it as i got a new email that there is a update and now i can download the correct version
Thank you for creating with Element Pack.
Please, upload the version 6.10.0 update.
Just Updated the latest version
Now 6.11 please
Hello, Thanks for your comment.
Don’t worry! we will upload the latest version very soon.
Best Regards, BdThemes Support
the wc category just shows up as square individual boxes nothing like video or demo in collage boxes in demo or video
Hello,
Thanks for your great observation and feedback.
We have a video tutorial for the WC Category widget. You can follow the instruction. Also, if possible we will add more styles or layouts for this widget in the future.
Video Tutorial: https://youtu.be/jU8WtV4N2J0
Thank you for creating with Element Pack.
Best Regards, BdThemes Support
Hi, the toggle widget is not working. It doesn’t show the content being partially hidden. I’m using v6.9
Hello,
Thanks for your great observation and feedback.
We have checked on our system, and the toggle widget properly working on our side. I think, just you have to use the latest version of (6.10.0) the Element Pack Plugin. and then I hope, will work properly on your website.
Thank you for creating with Element Pack.
Best Regards, BdThemes Support
this plugin doesn’t support staging, huh? license not automatically applied, even with same domain, with a different step, between development and production, how can i continue develop my website after published if everything i need to do with this plugin is in production mode?
Hello,
Thanks for your great observation and feedback.
Sorry, we don’t have the features right now. But we are working on the feature, and we will add the feature as soon as possible. In this case, you have to just activate the license first development site, and then deactivate the license after building your website, and then activate the license on the live server. incase, if you forget the deactivate the license on the local or development site, we will manually remove the website URL from our system.
Thank you for creating with Element Pack.
Best Regards, BdThemes Support
