1978 comments found.
Hi, in Staff Carousel V2 template the nav arrows are in the center of the slider but I need the arrow at the edge like a standard slider. How can I do this? Thnaks
Hi. Unfortunately there is no option for that but probably it can be moved via some custom CSS. If you could contact us at our help center, we can help you with that.
Hi, in Staff Carousel V2 template I need to change the color of the overlay of the images on left or right. Now the color seams to be white with opacity, I need to change this color. How can I do this? Thanks
Hi. The color is not set to ?white?. Only the opacity is not at 100% and it may seems that there is a white overlay color but actually there is not.
unable to import example sliders. Unfortunately an Error occurred while fetching the remote sample sliders. Please reload the page to try again.
Error: [ cURL error 6: Could not resolve host: v4.masterslider.com ]
Hi. This is a temporary problem and it will be fixed soon. Thank you for your patience
I just started using the slider and do like it. I added my background image and then added an image layer, let’s say 400×400 pixels. How can I increase or decrease the image layer without changing the overall background size? I did check the documentation but couldn’t find anything.
Hi. Just select your image layer and scroll down until you see the tabs for editing. Under the Style tab you can set the width and height of the image.
unable to import example sliders. Unfortunately an Error occurred while fetching the remote sample sliders. Please reload the page to try again.
Error: [ cURL error 6: Could not resolve host: v4.masterslider.com ]
Hi. I apologize for that. This is under process and our team will resolve this at the earliest opportunity.
Hello . i made ticket to support. Themes no work, no connect to your host. Can u check my ticket?
Hi. This was a unexpected issue and we will take care of it soon. Your patience is very much appreciated.
Hello,
I tried your demo but for some reason i’m getting an error uplading images to create the slider.
I’ve seen this https://www.masterslider.com/template/showcase-with-hotspots/ and have some questions.
- it works only with products or with any image? - can I have consecutive slides showing image hotspots? - for what I’m seeing here i can add text, links and video fro an hotspot, right? - would you provide a refund in the case this is not possible?
Thank you
hi. I have bought this plugin. And I activated it on a website, but unfortunately I deleted the website before deactivating the plugin. May I know how can i solve this? Thanks!
Thanks for your reply. however, i think there is error when i tried to login with envato account :”The server returned a “500 Internal Server Error”.”
Hi?
Hi there sorry for the delay, we have been working to fix the issue, can you please try to use our help center now to see whether it works for you or not? I think now you should login with your envato account
Let us know
Hello,
You say you have 2 working days to respond to tickets, it’s already passed and I still have no response from you, I need to continue working urgently and I just need info where I can get demo data of the sliders?
Thanks, Jiri
Hi. Sorry for the delay in responding. We have responded to your ticket. Please follow-up there.
Thank you.
I have purchased the premium version but am having the same problem others describe—after activating in Wordpress there is no option to enable ”\”automatic update\” and sample sliders are not available. Please advise.
Hi there, Can you please submit a ticket on our help center, since we checked this and it is working just fine, we need to have more details about your situation please submit a ticket there
https://help.averta.org/I’ve been trying to submit a ticket. When I click “submit a ticket,” then select the product, I get this page: https://help.averta.org/tickets/new/masterslider. It has a pop up at the bottom left hand corner that just says “ERROR MESSAGE.”
Is there a support document that covers how to enable automatic update?
Can I set it so the images cross fade into one another to change position instead of sliding? I find the slide effect very jerky and distracting and I’d prefer a smooth and quick crossfade where each item moves down to the next position and replaces the one that was there before.
I have get this error : Error: [ stream_socket_client(): php_network_getaddresses: getaddrinfo failed: Name or service not known stream_socket_client(): unable to connect to tcp://v4.masterslider.com:80 (php_network_getaddresses: getaddrinfo failed: Name or service not known) ]
Hi,
I cannot activate the Master Slider Pro, there is not option to do it withing the Settings menu.
Any help would appreciated, so I can continue to build my project with premium template.
Also, I cannot open ticket from the Averta support website, getting error message: When additional customer fields are defined, firstName or lastName have to be defined as well, with maximal length of 40
Any response from the developer?
Hi, please have a look at this doc http://docs.averta.net/pages/viewpage.action?pageId=4756290
About the issue on our ticket system you are right and we are working on that it should be fixed today or tomorrow
Hi, there is no “enable automatic update” tab where I can complete the activation/deactivation procedure.
(there is no option to do activation/deactivation on any tab)
I got the bundle-error solution via email from the developer. thank you!
you are welcome
Why does it keep loading… when I click on the masterslider
Can you please give us the link of the page that you are talking about?
Hi I’m trying to submit a ticket but I get this error: https://prnt.sc/kA_ebpNgUhFc there are no name fields in the ticket form
Hi I tried today and the form is still not working: https://prnt.sc/zDnmsZCIsJGi I need help asap the slider stopped showing about a week ago https://prnt.sc/HTSk9vFyPSQX
Hi, May I ask you to try to sing out and sing in again, this way it should be ok.
We checked with others and now it is working for them
I sent a ticket 6 days ago and still no reply ticket ID:2093751893
Hi, may I ask you to check your ticket? our agents replied your ticket
Hi I just replied the ticket, can you check quickly? my client is not willing to wait another 6 days. Thank you.
Hi, yesterday was weekend and we do not reply on weekend, but do not worry you will get the reply today in just 1 hour
Non-existent support! I have always suggested the use of this plugin but in this last project I am having problems and after 4 days the assistance still does not respond..
Hi, If I use this, will it affect loading speed of website?
How do i remove the ugly padding top and bottom on the slider?
Hi, since we need to have more details about your issue please submit a ticket on our help center and also give us the link of the page you face the issue too, we can help you there better
I have the same message when submitting a ticket. I cannot activate the slider. Had to deactivate it because it was not updating. Please connect asap so I can email you the details.
Hi, can you please give it a try once more, there was an issue on our help center but right now it should be working just fine.
Let me know
There’s an issue with submitting/opening a ticket here..https://help.averta.org/tickets/new
Error message
When additional customer fields are defined, firstName or lastName have to be defined as well, with maximal length of 40
Can you please try it now, there was an issue on our site but now it should be working just fine.
Let me know
