averta

averta supports this item

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1526 comments found.

Is this Edge Compatible?

Hi,

Yes, it is.

I went thru support to get help and you said it was just my cookies. (I believed you and really didn’t check – my fault) It isn’t working correctly in Edge (I have checked on 3 different computers). It works perfect in google etc. I did a search and other people seem to have had my same problem. It shows the first picture then scrolls to blank or half of the next picture. It used to work perfect before in Edge until I did the update. save4printing.com I have no problem purchasing the support again (mine just expired) if you will help me.

Dear friend,

I will discuss this with our dev team and will update here as soon as I got a solution.

Thanks for your patience.

Hi, for some reason only half of the text appears on mobile? I was also wondering how to remove the image name box from the sliders when the mouse hovers over it?

Hi,

Thanks for using Master Slider.

Please ask your support related questions in our help forum.
Our support staff will investigate your problem as soon as possible.

Hey there!

I’m using Master Slider as a gallery replacement in posts, like this: [gallery masterslider=”true” ...] which works great! The strangeness I’m seeing is that master slider doesn’t seem to honor some shortcode specific switches, specifically the order and orderby switches.

I’d obviously like to maintain a little control over image sorting. Am I missing something or is there a fix for this?

Thanx a bunch.

Dear John,

Thanks for using MasterSlider.

I will pass this issue to our dev team and we will consider a fix for this issue in forthcoming update of MasterSlider.

Thanks for your feedback. Regards

Thank you! I also notice another switch isn’t working and this is an important one!

The size switch isn’t doing as it’s told. We’ve been noticing that pages that use the masterslider switch are taking forever to load, so we set them to use “medium” images as defined in our media settings, but on inspection we’ve found that it’s not only not doing this, it’s also loading full size image no matter what we do.

Any chance of getting this looked at? This is a HUGE problem. We automatically cut down full size images on upload but our sites need pretty large images as a general rule, so we can’t cut them down any more than we have. But having it load those instead of the tiny 680px images we need for every image in a gallery—it turns into 20 second load times for a single page.

NatGraham

NatGraham Purchased

Hi,

I am having problems with the master slider not reloading when you go back to the pages they are on.

Help ASAP! We need our site work from yesterday, if I can’t get it sorted soon, can I get a refund, please?

Our site is – www.creativeandnoble.com

Hi,

Thanks for using Master Slider.

Please ask your support related questions in our help forum.
Our support staff will investigate your problem as soon as possible.

anop

anop Purchased

Hi thanks for the master slider, very nice ! Just a question about video background : is there a way to have the vimeo video background “fill” in its slide ? Thanks. Best.

Dear friend,

Thanks for your interest.

Unfortunately, it is not possible. Self-hosted videos are only supported for slide video backgrounds.

espero

espero Purchased

Hello, as background video doesn’t work well on mobile devices we’ve put a gif image. I noticed that the video resource is loaded even when not used and this slow down the page speed on mobile devices. Is possible to tell the plugin not to load the video if is not used?

Thank you

Dear friend,

Thanks for your feedback. I will pass this to our dev team and they investigate and fix this issue for the forthcoming release of Master Slider.

Regards

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