averta

averta supports this item

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1354 comments found.

Giopuma

Giopuma Purchased

gracias por el foro, por favor me pueden ayudar, ya instale el plugin pero no puedo acceder a la edición de la capa de texto, ya sea en un nuevo slider o en uno preexistente, y también esta bloqueados los temas para poder editarlos.

por favor su ayuda urgente

Hi,

Thanks for using Master Slider.

Please ask your support related questions in our help forum.
Our support staff will investigate your problem as soon as possible.

hi theme author, iam not able to activte the plugin on my site trendylyf.com. it says plugin hasbe been activatedon other domain, but i have uninstalled the plugin on all themes, how i identify on which domain earlier is was activated to deactivate on and ative on my current wwebsite. Regards, Ranganath

Hi,

We made managing activated licenses quite simple by creating a management account for our clients. Please register and login to support panel, in your panel there is option to check and manage your activated licenses and also you have the option to deactivate them remotely.

After registration you can access to your user profile on our support center using this address: http://support.averta.net/en/profile/

Regards

Fabsy

Fabsy Purchased

We use the “Master Slider Pro” slider with vertical thumbs (on the right) and everything works fine, but we are not completely happy with the flabby thumbs navigation list. We would like to use it with a fixed thumbs list, without the unsteady effect when you press and hold the cursor and move it over the thumbs. In short simply everything should be fixed. We hope that you can easily help us with this little modification. Thanks in advance.

Hi,

Thanks for using Master Slider.

Please ask your support related questions in our help forum.
Our support staff will investigate your problem as soon as possible.

Hi there. I got some Slider plugins but since I discover your Master Slider … I am in another world, another level. So light, so easy. So fast. Thanks, many thanks.

Ok. i got a question. Is there a way to generate automatic thumbnails for slider, in order to let the administrator or client only upload main imagen/video background and let the slider generate the thumbnail automagically? Thanks in advance

masterbip

masterbip Purchased

That wioll be awesome. Thanks!

Dear friend,

Setting the thumbnail is optional, if you do not specify the thumbnail manually, Master Slider will generate the thumbnail automatically from the main slide image.

masterbip

masterbip Purchased

Oh, many thanks, I’ll try that and let you know. Thanks!

surfingcr

surfingcr Purchased

Hey I am trying to find where a setting to hide on mobile devices. Despite the usage on mobile I would like to hide it, can you tell me how? I brought the pro because I thought it would be a simple setting to make.

Thanks Awesome script too

Hi,

Thanks for using Master Slider.

Please ask your support related questions in our help forum.
Our support staff will investigate your problem as soon as possible.

cantogesu

cantogesu Purchased

Good morning, Today I bought your “Pro Master Slider” plugin. I bought this because I liked your DEMO. How do I import your demo for my website and then customize them? Thank you very much> Silvano Martinelli

Dear friend,

You just need to activate your license. Please navigate to Master Slider > Setting page and insert your purchase code and click on activation button. Now all sliders are unlocked and ready to use.

Regards

cantogesu

cantogesu Purchased

Good morning Averta, I realized that it was necessary to communicate my Purchase Code but: the “setting” of the Master Slider Pro plugin, version 3.1.1 purchased two days ago, he has no menu item that allows you to communicate the Purchase Code. The items on the “setting menu” that i see on this version are:

- GENERAL SETTING - WOO COMMERCE SETTING - ADVANCE SETTING - REPLACE SETTING

What else should I do to comunicate with my Purchase Code ?

  • PLEASE ANSWER ME URGENTLY BECAUSE ‘ARE LOCKED *

THANKS SO MUCH Silvano Martinelli

Dear friend,

If you had Master Slider on your website, you have to uninstall the previous version and do a fresh install of Master Slider. If the issue persists, switch your theme to default WordPress theme and check whether the activation tab will be visible in setting page or not.

Please let me know.

Hi guys, I used this plugin over a year ago but it had a problem with playing video files in firefox for MAC only. PC’s and other browser like Chrome and Safari the video worked. But I could never get for example a .ogv file to play on the slider when viewing on firefox for a mac.

Did you ever fix this issue?

Hi,

Thanks for using Master Slider. One year is a long period, I suggest you to update your Master slider to latest version, if it was a known issue, definitely we have fixed it.

wildme

wildme Purchased

How do I remove the loading buffer?

Hi,

Thanks for using Master Slider.

Please ask your support related questions in our help forum.
Our support staff will investigate your problem as soon as possible.

cantogesu

cantogesu Purchased

Hi, I tried the Slider with Microsoft Edge. The image layer is seen only if I put it as a background image. If you use the image as “Layer and image alt attribute” the Micrisoft Edge browser (now present on almost all PCs) do not see anything. How to do ?

Theks, best regards Silvano Martinelli

Hi,

Thanks for using Master Slider.

Please ask your support related questions in our help forum.
Our support staff will investigate your problem as soon as possible.

pimmesz

pimmesz Purchased

Hi,

I want to use your support but I have to register first. When I want to register I get a ‘page not found’ on your website? Could you fix this so I can register?

Thanks

Please use the following address: http://support.averta.net/en/registration/

I want to purchase a license of your plugin that I can use for multiple projects. Is extended license a solution to this, or will I have to purchase separate licenses for each project?

Hi,

Thanks for looking into Master Slider.

Extended license does not suit your needs. You have to purchase separate licenses for each of your projects.

Regards

Hi guys. I have tried to send messages in the support forum but it doesn’t seem to register them. I used the back button but it says this content was already posted when I try to re-post. The new topics do not show up in my profile or anywhere on the board though.

Dear friend,

I will check your profile and investigate your problem and will update here.

Thanks for your patience.

Thanks. I just tried again and did the same thing

averta

averta Author

Dear friend,

Sorry about the inconvenience. For an unknown reason your topic was marked as spam and we fixed the problem.

You can follow your topic here: http://support.averta.net/en/ticket/swype-causes-web-pages-to-freeze-and-disappearing-images/

Thanks for reporting :)

When we export presets and slides to a JSON file the CSS files don’t work. Why is that happening? How can we export slides so the CSS files work? Thanks

Hi,

Thanks for using Master Slider.

Please ask your support related questions in our help forum.
Our support staff will investigate your problem as soon as possible.

When will you update it to version 3.1.2?

We version 3.1.2 is not officially available in the market at the moment. However, you can use automatic update feature in your admin panel to update the plugin to 3.1.2.

By the way, we are working on version 3.2.0 and it should be available at the end of February.

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