1972 comments found.
Hello, Also the newest version 3.7.12 has a security vulnerability! Will there be a fix soon?
https://www.wordfence.com/threat-intel/vulnerabilities/wordpress-plugins/masterslider/master-slider-pro-3712-authenticated-contributor-stored-cross-site-scriptingHi, Thank you for the report and your feedback. We?re currently preparing an update to address this issue, and the fix will be released as soon as possible.
Does this plugin support WordPress Multisite？
Yes it does 
So, should we enable the Multisite feature first or install Master Slider first?
You should enable the Multisite feature first, then install and activate Master Slider. This way, WordPress will recognize it properly across your network.
https://www.wordfence.com/threat-intel/vulnerabilities/wordpress-plugins/masterslider/master-slider-pro-365-authenticated-editor-sql-injection
Hello, I hope you’re doing well. The report you sent is related to Master Slider Pro version 3.6.5, while the latest available version is Master Slider Pro 3.7.12. Please make sure your plugin is updated to the latest version.
Thank you!
Hello again, Please note that this is the same report as before, which points to the Master Slider v3.6.5. If you updated the Master Slider to the latest version, then you can ignore this. The scan history will be updated later.
If plugin is disabled (and deleted), problem disappears but comes back if I install fresh new version directly downloaded from evato market.
The discussion on the Master Slider plugin is really helpful! It’s great to see tips on creating smooth, responsive sliders with touch support. This plugin seems perfect for enhancing WordPress sites with interactive and visually appealing slides. Thanks for sharing these insights
I am so happy to hear this, please support us by introducing Master Slider to others also meet our other product like Phlox Theme
Kind Regards
Hi, I installed the free version to check it out and there is only “Settings” in the master slider dashboard. No option to create slide.
Good day, This issue is most likely caused by an unexpected problem with your user role permissions, and it seems to only occur on your website. If you?re sure that your account is an Administrator, you can use the Members plugin to enable access to the Master Slider menus for your user role.
Hi,
How can we get the V3.7.12 please?
Hi, I am sorry for the delay please download it from the market it is updated already. By the way I will send you an email from averta please check it
Thank you very much!
Hi there, I already send an email from contact page of your site. Can you please check your inbox and find P*M[at]averta.net
The documentation website for Master Slider Pro is not loading at 11 AM PT on the 11th of August, 2025. http://docs.averta.net/display/mswpdoc/Introduction
Hi, in the admin area I see an update to 3.7.12, but the downloadable file here only has version 3.7.8. Could you please fix this, as there are scenarios, where updating via WP admin ist just not advisable and one has to rely on ftp. Thanks, Bernhard
Hello, thank you for your message. It seems there has been a mismatch between the available versions, and we?re currently working on fixing this issue. The latest version of Master Slider will soon be available for download in your Envato dashboard.
Hi,
Web accessibility question.. How can i add aria labels on blog post slider links? I couldnt find an option. Is there a way to be implemented?
Kind Regards
Hi, I hope you’re doing well. When working with links, you should use the Code editor section. After adding a link, whether as text or a button, simply add your desired aria-label value to it.
An example is shown in the screenshot below. https://snipboard.io/xnvXkw.jpgMay I know is the plugin can support latest WordPress version and PHP 8.3/8.4?
Hi, Yes, Master Slider Pro is fully compatible with PHP 8.3. If you’re seeing any issues, feel free to send us a support ticket with your error logs so we can take a closer look.
Plugin seems to have PHP 8.3 issues? Cannot login to admin page after upgrading server to 8.3 ….
Hi, I hope you’re doing well. I can confirm that the latest version of Master Slider Pro works fine with PHP v8.3, as we’ve already released all the necessary updates for this PHP version a while ago and it’s been thoroughly tested. I’d be happy to review any error logs from your system to determine exactly what’s causing the issue. The best way to do this is by submitting a support ticket and sharing the details with us.
Hi! I haven’t been using the plugin in the last few years, and it’s linked to a site I don’t know.
Could you release the key? Unlink it from wherever site it was linked so I can use it again?
Thanks!
already solved !
happy to hear that
Disappointed with the Support Experience Unfortunately, my experience with this plugin has been very frustrating. It was quite buggy from the start, and compared to other tools like Revolution Slider, it fell short in both functionality and reliability. I reached out to support and was initially told a refund would be possible. However, once I formally requested it, the communication stopped completely. I’m disappointed not just in the plugin’s performance, but also in the lack of follow-through from the support team.
Dear @jdearf,
Thank you for your feedback. We’re sorry Master Slider didn’t meet your expectations and for the frustrating experience you had.
Our records show we replied to your initial inquiry seeking more feedback, but didn’t hear back.
We are now revisiting your case and will process your refund as previously discussed. You should receive confirmation soon.
We appreciate your feedback as it helps us improve. Please let us know if you have any other questions.
Hello,
I would like to have a slider that allows portrait and landscape images in the same slider, BUT in case of portrait images to NOT have excessive white (on the left and right side of the image).
Is this possible with your plugin? I look forward to your reply. Thank you!
Hi, Thank you for contacting us.
Unfortunately, the Master Slider, in its current state, does not directly offer the feature to automatically crop or dynamically adjust portrait images within a slider to eliminate excessive white space when displayed alongside landscape images. You can crop your image and then put it in the Master Slider.
Regards
Hello, good day. Is it compatible with Elementor, Elementor Pro, and WooCommerce?
Hi there, yes it is
Got frustrated by the code not being accepted. it kept giving me errors until I went directly to settings and activated from there. maybe you should fix it for your next buyers – just saying.
Hello, I want to create a WordPress blog using this theme in the free version and then move to the paid version in the coming months. Does the theme support Google AdSense in the free and paid versions and support SEO plugins in a practical and effective way? Many thanks
Hi Guys – still waiting on a support response – original ticket raised over a month ago, had 1 reply but nothing for 21 days now. It’d be great to get some support, many thanks.
Hi, I hope you are doing fine. We have already responded to your ticket. Please check it at our help center.
I have purchase Master Slider Pro, and I would like to unlock the templates the Starter Templates (Pro version)
Hi, I hope you are doing fine. Please check your ticket at our help center. We have responded to you there and will assist until the problem is resolved.
Hi is anyone checking your support system? I posted a ticket 6 days ago and have heard nothing back yet.
Hi, Sorry for the late response. We have responded to your ticket. Please follow up there.
Hi Guys – original support request posted 20 days ago. Had a reply from Alice 12 days ago – I replied, but have heard nothing for 10 days. Can someone respond please, many thanks.
Hi, I hope you are doing fine. We have already responded to your ticket. Please check it at our help center.
Hi…I noticed an accessibility issue. Trying to use”keyboard only” and i do not see any visual indicators on the slider which is required. I checked the settings and I dont see any option besides Keyboard navigation and that doesnt help. Please advise.
Hi, I hope you are fine.
Since you were in contact with our help center and you did not reply to our last reply I am kindly asking you to follow your ticket I apologize for the late response. Our agents will investigate your situation until your problem is resolved.
