averta

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1315 comments found.

Is this compatible with WordPress Version 4.7

Yes, it is :)

JFKPIM

JFKPIM Purchased

Text and Buttons Not Staying Formated Properly in Live Slider – Is this Compatible with WP 4.7? Will you be releasing an update anytime soon? Please help, I have a deadline and this is holding everything up. Thank you.

Hi,

Thanks for using Master Slider.

Please ask your support related questions in our help forum.
Our support staff will investigate your problem as soon as possible.

I have Pro…. how do I get the new templates …. I See they’re all locked.

Please login to your WordPress admin and navigate to “Master Slider > Setting” page to activate your license. then you have access to all premium sample sliders.

Good luck

Master Slider Pro doesn’t show contents in Expander Page on OnePage Site.

Hello,

I am using the Pro Version of the MasterSlider . This is a one page WordPress Theme (Phoenix Minimalistic). The Master Slider doesn’t display the contents on the overlay “Portfolio” pages: http://www.martinscherag.de/#s-portfolio (Click on any Client)

It works if the Portfolio page is opened individually: http://www.martinscherag.de/fwp_portfolio/gebb2016/

I checked the option in the settings “Load assets on all pages?” But that doesn’t help.

The slider worked with the free version of the slider on those overlay pages but since I updated can’t make them work. And I can’t revert back to the working free version.

Can you help me? Thank you.

Hi,

Thanks for using Master Slider.

Please ask your support related questions in our help forum.
Our support staff will investigate your problem as soon as possible.

Hi, can this plugin work along the side with Divi themes? Thanks

Hi,

Yes, we have hundreds of clients that are using Master Slider with Divi theme.

atwatwx

atwatwx Purchased

I boughted yesterday, but when I uploaded to my wordpress, I don’t have the option to Activate the License so I can have all the premium slides, and can’t seem to find where or how can I do that, help please.

Please send me your topic link, we will check it for further investigation.

If you have checked the topic, we asked you for FTP access on the last reply and you have never replied back. Please provide the credentials for further investigations.

Thanks in advance

Hello, I have MS in the “TheLuxury” Theme as Pro Version and I want to update to newest version of it, how can I do this?

Dear friend,

Thanks for using Master Slider. I am afraid but automatic update feature is only restricted to direct buyers of Master Slider, so you need to ask your theme author to update the plugin in next release of the theme.

Documentation: http://docs.averta.net/display/mswpdoc/Master+Slider+WordPress+Documentation

Regards

I own jupiter theme from this market place does that allow us to get the pro presets? I can provide purchase code…

Dear friend,

Thanks for using Master Slider.

Accessing to premium preset sliders, direct support and automatic update is restricted to direct buyers of Master Slider, consequently, since you have received Master Slider as a bundled plugin you dont access to this features. By purchasing a direct license of Master Slider you are entitled to access the above mentioned features.

bahassi

bahassi Purchased

Hi.

I am using your slider in a client Website and I am facing a really frustruting problem after apdating the plugin. All the layers become invisible in the frontend even though I could see them correctly in the backend preview.

I tried to create a new slide from scratch but the same problem persists. Would you please help me solve this problem since I have spent more than 3 hours in vain.

Thanks in advance!

Hi,

Thanks for using Master Slider.

Definitely there are some styles in front end of your theme that conflicts with layer styles. Please, post a topic in our help forum
Our support staff will help you as soon as possible.

rashe18

rashe18 Purchased

I have Slider with 500 slides. I need to change the slide duration from 3 seconds (default) to 20 seconds. Should I change that manually (!) or is there any clever way to change the default slide duration at once?

Hi,

Thanks for using Master Slider.

Please ask your support related questions in our help forum.
Our support staff will investigate your problem as soon as possible.

Hi there, I need to replicate this slider on this website: http://www.purewow.com Posts and have everything be responsive and the text not overlap the image when the browser window shrinks. Is this layout possible with your plugin? I have tried slider revolution with no luck.

Hi,

Thanks for using Master Slider. I am afraid but support is only restricted to direct buyers of Master Slider. For any assistant about Master Slider (like reporting bug or updating plugin) which is bundled in your theme, you should contact your theme author and ask them about, If there was any issue related to Master Slider functionality, your theme author will contact us and we will provide proper solutions.

Here is the list of responsibilities of your theme author about bundling Master Slider: http://masterslider.com/doc/wp/developer/index.html#license

Documentation: http://docs.averta.net/display/mswpdoc/Master+Slider+WordPress+Documentation

Best Regards

DEAFx1993

DEAFx1993 Purchased

hello my deaf

Support period????

trouble

https://i.imgsafe.org/0cf9969ca4.png

Uncaught ReferenceError: __MSP_SLIDER_ALIAS is not defined

Uncaught Error: There is no route named settings

https://i.imgsafe.org/0cf9969ca4.png

?

problem??

Dear friend,

By purchasing Master Slider you are entitled to access the premium support for 6 month. However, after 6 month you no longer access it and you are expected to purchase support package.

After purchasing the support package you can ask your questions in our support forum.

Regarding your question, probably its caused by plugin function conflicts.

In order to isolate and find the issue, please try to deactivate all plugins on your website (Except Master Slider). If that resolved the issue, reactivate each plugin individually until finding the cause.

Otherwise, switch your theme to default WordPress themes and check it again.

If problem persists, please post a topic in our support forum, our support staff are there to investigate your problems as soon as possible.

mhekler

mhekler Purchased

Hi from Munich Germany, it is not possible to create a question in your Supporta forum for me, why? I work with MAster Slider, but the “create a new slider” function, Pls check my account office-louneg.com! thx

Zoeij

Zoeij Purchased

It is impossible to get support from this author. Envato and Averta ask for login info over and over. I have a problem that I see before wehn i google on the issue, but no solutions. Since yesterday I cannot made new sliders and only one slider is functioning well.After saving, I got a message “sending data” thats never stops. Very frustrating for a plugin so called as pro

Dear friend,

I am sorry for the inconvenience it has caused to you.

I am not sure why you cannot access the support forum, can you please explain the steps that you take in order to access the forum? in this case, we can find the issue and provide the solution.

Waiting for your response.

Hello,

Before buying the Master Slider Pro, I need to know if it is fully compatible with Wordpress 4.7.1

Thank you

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