averta

averta supports this item

Supported

This author's response time can be up to 2 business days.

1479 comments found.

hi, I just want to know if i can use it in two diferents sites. thanks.

Dear friend,

You can use each license for a single domain. You are expected to purchase a separate license for new websites that you intend to use Master Slider on.

Having any further questions, please let me know.

Hi,

I need responsive text on my slider when the screen shrinks to mobile the text goes very small and the button also. Can i have some support on how to make sure the text and button stays visible on mobile?

Hi,

Thanks for using Master Slider.

Please ask your support related questions in our help forum.
Our support staff will investigate your problem as soon as possible.

it’s been like 4 months and still I haven’t been able to activate my Master Slider on my wordpress so I can’t use the locked templates :( can you help me please.

Of course we can !

Please, post a topic in our help forum
Our support staff will help you as soon as possible.

What is the latest version of this plugin , the change log is showing 3.04 , but i am seeing Version 3.2.0 on my clients website, is this the latest version ?

Hi,

Yes, the 3.2.0 is the latest version of Master Slider at time of writing this reply.

I am using Master Slider Pro on Wordpress and the overlay layer option is not working. I have added a layer to this section on one of my sliders and it is not showing in preview or in the site if I save changes.

I cannot find any information in the master slider documentation about the overlay layer settings. Is there a fix to this or is it a bug?

Hi,

Thanks for using Master Slider.

Please ask your support related questions in our help forum.
Our support staff will investigate your problem as soon as possible.

Three months now and my issue with Master Slider Pro has not been resolved and I can’t get a response out of the support forum! What is going on?

Dear friend,

I am very sorry hearing this. That’s so strange while our support staff are working around the clock to assist everyone quickly. Could you please guide me to your topic?

Looking forward to hearing from you.

The topic is http://support.averta.net/en/ticket/second-homepage-slider-randomly-fails-to-load/

I’d also like to point out that your support team accessed the development site, made changes to the sites content and style sheets. They then failed to revert the changes once that had finished their tests.

Hi,

Sorry for the inconvenience caused,
We double checked your website and just added a fix. Please check the support ticket for more information.

Regards,
Averta

Need my images to display their actual size and not be resized to the container/slider width and or height. How can I do this. Checked the settings and doesn’t seem possible. Portrait images are currently pixelating as they are being resized the max container width, but I also have landscape images so cant decrease the container/slider width.

Hi,

Thanks for using Master Slider,
It depends on the slider size in the page. We need to take a look at the page for suggesting an accurate solution. Please register in our support center website and send us a ticket, we will check it as soon as possible.

Regards,
Averta

Hi, I am testing Master Slider with the BeTheme I purchased. It seems to be what I was looking for. I’m developing a new new site and thing of changing RevSlider for Master Slider.

Q. How to translate the Read More button

Regards,

Jean

PS. Cannot use your forum, I’ve tried but It always say to select a product to continue and the screen freeze.

Hi,

Thanks for choosing Master Slider,
Please make sure that you are logging into the support center with the account that you have purchased Master Slider with it.

Please explain the issue in more detail, it’s not clear to me where the “Reade more button” is in Master Slider.

raduzrc

raduzrc Purchased

Hi,

I would like to say, great job with the plugin, easy to use and always great support.

I have a question though, I am trying to achieve a small classy zoom in effect on my slides (very similar to this http://zoompanningeffectslider.com/full-width-opportune-skin/) but I can not find any option for this.

I tried with an image layer with a scale transition but it does not look the way I want, it zooms in to much and I have no idea how to make the image layer full width of the slide.

Can you please help? It would be a nice improvement for my site.

Thank you, Radu

Dear Radu,

Thanks for your kind words and using Master Slider.

Please ask your support related questions in our help forum.
Our support staff will investigate your problem as soon as possible.

Shillo

Shillo Purchased

Hi, for some reason my images inside the slides get cropped on the right. I should mention I’m using some RTL adjustments since my website is in Hebrew. here’s an image of the cropped slides: https://ibb.co/fv5DR5

Hi,

Thanks for using Master Slider.

Please ask your support related questions in our help forum.
Our support staff will investigate your problem as soon as possible.

Hello I want a slider which first page feeded by category 1’s recent posts and second page feeded by category 2’s recent posts.

Hello I want a slider which first page feeded by category 1’s recent posts and second page feeded by category 2’s recent posts. Is there possibility?

Dear friend,

Unfortunately this custom query is not available in Master Slider post slider at the moment.

I purchased this and working great but one problem I am running into. When creating a post slider the content isn’t showing up. Any text I put in a post doesn’t show up. I tried the “Add dynamic content” option and chose content, title, etc but it isn’t working. Any idea what I am doing wrong here? Thanks

Hi,

Thanks for using Master Slider.

Please ask your support related questions in our help forum.
Our support staff will investigate your problem as soon as possible.

is the slider used in your demo home page ,can be downloded or imported i like the animation and want to use it

Dear friend,

If you mean the dark slider on the home page, unfortunately that specific slider is not available for import. Other sliders are all available.

Hi there, i want to know if with this slider I can set slides by time of the day… For example: Slide 1: 6 am to 12 pm / Slide 2: 1 pm to 6 pm?

I want to make a constant transition, but with a daytime “delay”. Is this possible?

Dear friend,

Unfortunately there is not any direct options available for this purpose at the moment. The only solution is using custom JavaScript code and modifying the slides via slider API.

Having any further questions, please let me know.

Hello from Poland. Masterslider works great, but I have big problem connect it with Fancybox.

I have gallery like this:

{loop=”$gal”} {/loop}

I dont know why when I’am clicking in Masterslider thumb, Masterslider changes order/sorting elements (rel=”gal_karta_group”).

And then when I’am using Fancybox i cant set index (first image that is displayed).

var img_q = slider.api.index();

$.fancybox.open($(‘a[rel=gal_karta_group]’),{

infobar : true,
arrows  : true,
index: img_q, //not work :/ everyclick in masterslider disrupts the order and index does not match

});

I Hope that You Understand me.

Hi,

Thanks for using Master Slider.

Please ask your support related questions in our help forum.
Our support staff will investigate your problem as soon as possible.

ok. But my support expired 2 week ago :/

Micatuca

Micatuca Purchased

Hi,

When we try to update one of our master sliders the new image doesn’t appear or load on the front end and we just see a blank space with the loader symbol in the middle of the master slider – all previous slides load fine, how can we fix this?

Hi,

Thanks for using Master Slider.

Please ask your support related questions in our help forum.
Our support staff will investigate your problem as soon as possible.

Does it work with Beaver Builder

Hi,

According to the feedbacks it works with Beaver Builder out of the box.

Hello Team

I use RTL layout but this Slider not position to middle?

Hi,

Thanks for using Master Slider.

Please ask your support related questions in our help forum.
Our support staff will investigate your problem as soon as possible.

Hi, is there built-in cache in this version like in WordPress version?

i wrote this on wrong plugin.

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