averta

averta supports this item

Supported

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1234 comments found.

tymelock

tymelock Purchased

I deleted my site and did not deactivate this plugin before I did and I am unable to activate it on my new domain.

Dear friend,

You can manage your active licenses or deactivated them right from your user profile in our user portal.

For instance, your profile page would be http://support.averta.net/envato/support/users/tymelock/

However, please note that you are expected to register in our support center to grant access to this page.

After registration you can ask you questions in support forum too.

Regards,
Averta

penjetti

penjetti Purchased

Hello. I have been trying to procure a login to send you a support email, but the email to let me register never gets sent to me. I am trying to hide the thumbnail of the current main image on the thumbnail slider. I want a thumbnail to go all the way up the list, and then when it becomes the current main image, to scroll off the thumbnail list so that an image is only showing on one place at any time.

Dear friend,

We apologize for the inconvenience. As you could not register in the support forum, please send an Email to our technical team ( wordpress{at}averta.net ). They will investigate and help you to register in support center as soon as possible.

Regards

johnegg

johnegg Purchased

HI there, full width slider doesn’t work on firefox http://parkpets.ie/open thanks

Hi,

Thanks for using Master Slider. I am afraid but support and automatic update is only restricted to direct buyers of Master Slider. For any assistant about Master Slider which is bundled in your theme, you should contact your theme author and ask them about. If there was any issue related to Master Slider functionality, your theme author will contact us and we will provide proper solutions.

In addition, I have to mention that for enabling the automatic update feature, you should have bought the Master Slider directly (direct license of the plugin), this feature is not available for bundled plugins.

Documentation: http://docs.averta.net/display/mswpdoc/Master+Slider+WordPress+Documentation

Best Regards

johnegg

johnegg Purchased

I did buy it on code canyon! You can see it says “purchased” next to my username?

Hi,

Thanks for your purchase and using MasterSlider. Please ask your support related questions in our support forum.
Our support staff are there to help you as soon as possible.

I have entered my username and Purchase Code multiple times now but nothing happens. It just gets stuck “Validating”. Please help!

Hi,

Thanks for using MasterSlider. Please ask your support related questions in our support forum.
Our support staff will help you as soon as possible.

Hi, How can I add Google Analytics events tracking for button links?

ex:

<a href="”/service.html”">onClick=”_gaq.push([‘_trackEvent’, ‘Contact Form’, ‘submit’, true]);”>Contact Us</a>

Hi,

Thanks for using MasterSlider. Please ask your support related questions in our support forum.
Our support staff will help you as soon as possible.

Where Zoom option to be able to zoom the photo by pressing the?

Dear friend,

Unfortunately there is no zoom option in Master Slider at the moment. Maybe you mean the ken burns effect?

Where burns effect is activated?

hs1972

hs1972 Purchased

Does anyone using this plugin know if you can get the individual slides to expire on a certain date? To the plugin developer: this might be a useful function for a future update if not? Thanks

Dear friend,

Thanks for your suggestion. I will pass this as a feature request to our dev team, it might be included in future releases of Master Slider.

At the moment, I cannot recommend a simple and easy solution for implementing this feature.

pyron_dev

pyron_dev Purchased

i need to activate this plugin on a different domain, i have already deactivated it on original domain but when i try to activate it on my new domain it keeps saying i need to deactivate it first

I have a purchase code for it

Dear friend,

I have deactivated the license on your previous domain, now you can re-activate it on new domain.

In addition, you can manage your active licenses or deactivated them right from your user profile in our user portal.
For instance, your profile page would be http://support.averta.net/envato/support/users/pyron_dev/

However, please note that you are expected to register in our support center to grant access to this page.

After registration you can ask you questions in support forum too.

Regards,
Averta

pyron_dev

pyron_dev Purchased

Thank You very much :-)

You are welcome my friend ;)

Hi! Why is it my Master Slider menu on admin menu disappeared? I can only see “Setting” menu option. I’m using “User Pro Editor” plugin for user capability on this site. I activate all of capabilities for admin, but it does not work still.

“User Role Editor Pro” *

Dear friend,

No one has reported such issue yet. We need to take a look at your website and debug to find the cause.

pyron_dev

pyron_dev Purchased

Master Slider Pro is not allowing me to save changes made in WP customizer, i have had to disable it is anybody else experiencing this issue?

Dear friend,

Probably its caused by plugin function conflicts.

In order to isolate and find the issue, please try to deactivate all plugins on your website. If that resolved the issue, reactivate each plugin individually until finding the cause.

Otherwise, switch your theme to default WordPress themes and check it again.

Regards

Hello. Can I setup the script so that at once was displayed 5 slides next to each other? I want to slide products in online shop.Iam using Master slider in Jquery version.

ok i understand. You could add options how many slides at one time are visible ,one slide width and the width of the entire window with slides. This would trick. I hope that you understand me, I am from Poland :)

Or even the width of one slide and the entire width of the box with visible sliders.

Hi,

Yes, you can accomplish and control this by setting the width of slider and width of each slide.

You can check the functionality in our free test drive too: http://demo.masterslider.com/wp/wp-admin/admin.php?page=masterslider&action=edit&slider_id=180

Regards

Hello. I’ve got this plugin bundled with a theme I’ve purchased (Oshine) and I have an issue. It seems that the plugin causes some kind of a conflict with the media library in grid mode. The images won’t load unless I deactivate the plugin. Unfortunately, grid mode is the only way to add images to the slides. What should I do? Thanks

Hi,

Thanks for using Master Slider.
Sorry but I dont understand your meaning about grid mode.

However, I have to mention that for any assistant about Master Slider (like reporting bug or updating plugin) which is bundled in your theme, you should contact your theme author and ask them about, If there was any issue related to Master Slider functionality, your theme author will contact us and we will provide proper solutions.

Here is the list of responsibilities of your theme author about bundling Master Slider: http://masterslider.com/doc/wp/developer/index.html#license

Documentation: http://docs.averta.net/display/mswpdoc/Master+Slider+WordPress+Documentation

Best Regards

Ok. I’ll ask there. Thank you.

“grid mode” is one of 2 modes to visualize the media library. When you want to add a photo to the slider (or replace an existing one), it will always open the media library in “grid” mode and the media won’t show. It’ll just load forever… So the situation is that if I want to be able to see the media in grid mode, I have to disable Master Slider plugin, but if I want to change a slide in the slider, I can’t. It’s a frustrating catch…

averta

averta Author

Dear friend,

If it is possible for you, please provide us a temporary account on your website and send us the credentials to wordpress[at]averta.net. We will check and debug this issue to find and fix the conflict.

Please refer your email to this comment, in this case we can find your email faster.

Thanks for your participation in advance.

lucajosh

lucajosh Purchased

Hello, does masterslider supports wpml?

I have a website which needs to support 2 language, running on wordpress with wpml.

averta

averta Author

Hi,

Unfortunately not.But there is simple solution for this cases. you can clone the final slider and translate it to another language, then place each slider in its corresponding page.

Regards

Alex860

Alex860 Purchased

Quick question before I buy, is it possible to create a button or link on the opening frame/slide of a slideshow that will take you to the final frame/slide?

averta

averta Author

Hi,

You can add actions to button layers to navigate from one slide to another one.

For more information please take a look here: http://docs.averta.net/display/mswpdoc/Button+Layer

Regards

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