averta

averta supports this item

Supported

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1468 comments found.

hi, I just want to know if i can use it in two diferents sites. thanks.

Dear friend,

You can use each license for a single domain. You are expected to purchase a separate license for new websites that you intend to use Master Slider on.

Having any further questions, please let me know.

stuartsb

stuartsb Purchased

Hi,

I need responsive text on my slider when the screen shrinks to mobile the text goes very small and the button also. Can i have some support on how to make sure the text and button stays visible on mobile?

Hi,

Thanks for using Master Slider.

Please ask your support related questions in our help forum.
Our support staff will investigate your problem as soon as possible.

atwatwx

atwatwx Purchased

it’s been like 4 months and still I haven’t been able to activate my Master Slider on my wordpress so I can’t use the locked templates :( can you help me please.

Of course we can !

Please, post a topic in our help forum
Our support staff will help you as soon as possible.

What is the latest version of this plugin , the change log is showing 3.04 , but i am seeing Version 3.2.0 on my clients website, is this the latest version ?

Hi,

Yes, the 3.2.0 is the latest version of Master Slider at time of writing this reply.

I am using Master Slider Pro on Wordpress and the overlay layer option is not working. I have added a layer to this section on one of my sliders and it is not showing in preview or in the site if I save changes.

I cannot find any information in the master slider documentation about the overlay layer settings. Is there a fix to this or is it a bug?

Hi,

Thanks for using Master Slider.

Please ask your support related questions in our help forum.
Our support staff will investigate your problem as soon as possible.

Three months now and my issue with Master Slider Pro has not been resolved and I can’t get a response out of the support forum! What is going on?

Dear friend,

I am very sorry hearing this. That’s so strange while our support staff are working around the clock to assist everyone quickly. Could you please guide me to your topic?

Looking forward to hearing from you.

The topic is http://support.averta.net/en/ticket/second-homepage-slider-randomly-fails-to-load/

I’d also like to point out that your support team accessed the development site, made changes to the sites content and style sheets. They then failed to revert the changes once that had finished their tests.

Hi,

Sorry for the inconvenience caused,
We double checked your website and just added a fix. Please check the support ticket for more information.

Regards,
Averta

cinnabar

cinnabar Purchased

Need my images to display their actual size and not be resized to the container/slider width and or height. How can I do this. Checked the settings and doesn’t seem possible. Portrait images are currently pixelating as they are being resized the max container width, but I also have landscape images so cant decrease the container/slider width.

Hi,

Thanks for using Master Slider,
It depends on the slider size in the page. We need to take a look at the page for suggesting an accurate solution. Please register in our support center website and send us a ticket, we will check it as soon as possible.

Regards,
Averta

Hi, I am testing Master Slider with the BeTheme I purchased. It seems to be what I was looking for. I’m developing a new new site and thing of changing RevSlider for Master Slider.

Q. How to translate the Read More button

Regards,

Jean

PS. Cannot use your forum, I’ve tried but It always say to select a product to continue and the screen freeze.

Hi,

Thanks for choosing Master Slider,
Please make sure that you are logging into the support center with the account that you have purchased Master Slider with it.

Please explain the issue in more detail, it’s not clear to me where the “Reade more button” is in Master Slider.

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