1911 comments found.
Hey there, I have bought this plugin. And I activated it on a website, but unfortunately I deleted the website before deactivating the plugin. May I know how can i solve this?
I’m very interested in using this plugin, but I am unsure if it can conflict with my theme. Out of curiosity, here is my website: https://vlanderon.com Does this plugin align with my theme?
Hi there , if your theme is a standard theme then it should work just fine with Master Slider
Hello,
I have some doubts the plugin allows me to do what I need with image + hotspots for a new website. Will you refund me if I buy it and conclude it does not serve me?
Thank you
Hi again… anyone? One more thing: can the hotspots display images or video, besides text, on a pop?
Hi, for you yes it would be ok but you need to submit the refund request 2 days after your purchase
Hello, I registered a ticket 5 days ago!, but you did not respond How do I get premium templates? It says no data received.
Master Slider is a popular WordPress plugin for creating touch-enabled image and content sliders. The plugin provides a user-friendly interface for creating and customizing sliders with various effects, including 2D and 3D transitions, parallax scrolling, and animated layers.
One of the key features of Master Slider is its touch capabilities, which allow users to swipe and tap to navigate the slider on mobile devices. This makes the plugin ideal for creating responsive and mobile-friendly websites that look great on any device.
Dear David, I am happy to hear that and thanks
I just started using the slider and do like it. I added my background image and then added an image layer, let’s say 400×400 pixels. How can I increase or decrease the image layer without changing the overall background size? I did check the documentation but couldn’t find anything. I want to use this for my website
please submit a ticket on our help center
I need clarification for the below.
If I buy an extended license can I use it in a single wordpress website which can be sold to say 500 or 1000 people .. Will this holds good. Please advice.
Hi, please submit a ticket on our help center and explain a bit more of what your WordPress website that you are going to sell is, subject your ticket as extended license request
Hi, I opened a support ticket 2 days ago. Can you take a look?
can you let me know if the support is working?
guys, I really need support for the product. Please check on the tickets.
Hi. I think you have a different username on our support center but anyway we are responding to all the tickets and will assist you with your request as soon as possible. Below is the help center link
https://help.averta.org/Hi, just checked, username is then same as here. 9 days past from my first ticket, 6 from the second and still no answer. I don’t believe that you will provide any positive support to these anyway. Already started looking for better plugin with obviously better support when its needed. Thanks for nothing.
I am sorry you are right and right now I saw your tickets, that is our bad, please accept our apologize and also follow your tickets since we already replied
Regards
Error: [ cURL error 6: Could not resolve host: v4.masterslider.com ]
Thats not working
Hi. We are aware of this issue and we will fix this soon. Thank you for your patience
Hi, in Staff Carousel V2 template the nav arrows are in the center of the slider but I need the arrow at the edge like a standard slider. How can I do this? Thnaks
Hi. Unfortunately there is no option for that but probably it can be moved via some custom CSS. If you could contact us at our help center, we can help you with that.
Hi, in Staff Carousel V2 template I need to change the color of the overlay of the images on left or right. Now the color seams to be white with opacity, I need to change this color. How can I do this? Thanks
Hi. The color is not set to ?white?. Only the opacity is not at 100% and it may seems that there is a white overlay color but actually there is not.
unable to import example sliders. Unfortunately an Error occurred while fetching the remote sample sliders. Please reload the page to try again.
Error: [ cURL error 6: Could not resolve host: v4.masterslider.com ]
Hi. This is a temporary problem and it will be fixed soon. Thank you for your patience
I just started using the slider and do like it. I added my background image and then added an image layer, let’s say 400×400 pixels. How can I increase or decrease the image layer without changing the overall background size? I did check the documentation but couldn’t find anything.
Hi. Just select your image layer and scroll down until you see the tabs for editing. Under the Style tab you can set the width and height of the image.
unable to import example sliders. Unfortunately an Error occurred while fetching the remote sample sliders. Please reload the page to try again.
Error: [ cURL error 6: Could not resolve host: v4.masterslider.com ]
Hi. I apologize for that. This is under process and our team will resolve this at the earliest opportunity.
Hello . i made ticket to support. Themes no work, no connect to your host. Can u check my ticket?
Hi. This was a unexpected issue and we will take care of it soon. Your patience is very much appreciated.
Hello,
I tried your demo but for some reason i’m getting an error uplading images to create the slider.
I’ve seen this https://www.masterslider.com/template/showcase-with-hotspots/ and have some questions.
- it works only with products or with any image? - can I have consecutive slides showing image hotspots? - for what I’m seeing here i can add text, links and video fro an hotspot, right? - would you provide a refund in the case this is not possible?
Thank you
hi. I have bought this plugin. And I activated it on a website, but unfortunately I deleted the website before deactivating the plugin. May I know how can i solve this? Thanks!
Thanks for your reply. however, i think there is error when i tried to login with envato account :”The server returned a “500 Internal Server Error”.”
Hi?
Hi there sorry for the delay, we have been working to fix the issue, can you please try to use our help center now to see whether it works for you or not? I think now you should login with your envato account
Let us know
Hello,
You say you have 2 working days to respond to tickets, it’s already passed and I still have no response from you, I need to continue working urgently and I just need info where I can get demo data of the sliders?
Thanks, Jiri
Hi. Sorry for the delay in responding. We have responded to your ticket. Please follow-up there.
Thank you.
I have purchased the premium version but am having the same problem others describe—after activating in Wordpress there is no option to enable ”\”automatic update\” and sample sliders are not available. Please advise.
Hi there, Can you please submit a ticket on our help center, since we checked this and it is working just fine, we need to have more details about your situation please submit a ticket there
https://help.averta.org/I’ve been trying to submit a ticket. When I click “submit a ticket,” then select the product, I get this page: https://help.averta.org/tickets/new/masterslider. It has a pop up at the bottom left hand corner that just says “ERROR MESSAGE.”
Is there a support document that covers how to enable automatic update?
Can I set it so the images cross fade into one another to change position instead of sliding? I find the slide effect very jerky and distracting and I’d prefer a smooth and quick crossfade where each item moves down to the next position and replaces the one that was there before.
