1294 comments found.
What kind of subscriptions options you offer? I mean can I set like monthly, bi-weekly or weekly something like that?
Hi,
Yes, you can set the subscription frequency as per your needs.
Thanks.
Does this work with Variable Products? I have one product with variations and would like to have the variations be subscriptions. Thank you.
Hi,
Yes, it is possible to enable subscription in variant level for variable products.
Thanks.
Ok great! Thank you.
Hello I have a pre-sale question
I have a book store physical and downloadable ones as well as magazine
I want to give my subscribers the following: able to download all the magazines on the website for free + 30 % discount on all the physical books
can I do that with this plugin
Best
Hi,
The feature which you are looking for is not available in this plugin.
Thanks.
Hi,
I purchased the plugin & installed it successfully. However, it crashes my product page only.
I did contact the support team via email, they asked for website credentials to check the error. I gave them a test account then didn’t hear anything from them. It was 3 days ago.
Could you please assist?
I look forward to hearing from you.
Regards,
Hi,
Our support team has replied to your email. Please check it and follow up there.
Thanks.
how can I change the user role based on specific subscription plan, and after the subscription expires, the user returns to a default role? Is it possible by this plugin?
Hi,
As of now, the feature which you are looking for is not available in this plugin.
Thanks.
PRE-SALE Before purchasing your plugin, I would like to know if it is possible to migrate the current registered users with their subscription expiration dates that come from the plugin https://codecanyon.net/item/woocommerce-membership/8746370 now no longer functional. Thank you
Hi,
No, it is not possible.
Thanks.
Hey, the plugin is charging people on the date they are supposed to be charged and again a week later, is there a reason for this?
Hi,
Please contact our support at http://fantasticplugins.com/support by opening a ticket with more details so that we can check and let you know.
Thanks.
Hi, before purchase your product, I want to ask a few questions.
1. If I set a product with 30 days free trial + $10 monthly fee, is it not necessary to enter card information for the free trial, just for sign-up only?
2. Can i add Email OTP for sign-up and every login with membership?
3. Can i turn off auto subscription renewal and set manually to subscribe the product before every end date of subscription and ask for “pay” by email?
Hi,
1. Sign Up fee will be charged at the time of purchase itself. Hence, user must enter the card information(when using Stripe – Credit Card payment method) even if it a Trial subscription.
2. This kind of feature is not available in the plugin.
3. If the user is already preapproved for automatic recurring, it is not possible for site admin to switch that subscription to manual payment mode.
Thanks.
Hello, i have a few pre-sales questions. I sell monthly memberships. 1. Can I prorate the first month and set to automatically charge on the 1st? 2. Can I set the cancellation policy to charge the following month upon cancellation of service? 3. Can people upgrade mid-month and pay prorated differences?
Hi,
1. It is possible.
2. Once subscription is cancelled, it is not possible to charge from the customers.
3. It is not possible.
Thanks.
Hi. I see that on all your demos you are working with adding quantity. What if my business is a reoccurring subscription for a service, not a product. And it does not require adding quantity. How would this work?
Hi,
In the plugin, there is option to Limit one subscription per product/one subscription throughout the site.
Thanks.
No, what i mean is even if i have multiple services, i dont want to add quantity, just add 1 to cart button. Can that be done? No choosing how many number of items to add, just one add to cart button per product. ?
Hi,
If you set the option to One subscription per product, then quantity field will be removed meaning user won’t be able to add more than 1 quantity.
Thanks.
“In case if the originally authorized card for the respective subscription is not able to process the recurring payment for some reason then the payment retry will happen using the default card selected here” How is this message edited or ideally removed entirely?
Hi,
- Please note this message comes from the “SUMO Stripe Payment Gateway” which was already deprecated.
- Hence, we suggest you check by using “WooCommerce Official Stripe Payment Gateway”, instead of using “SUMO Stripe Payment Gateway”.
If you have any other queries, please contact our support at http://fantasticplugins.com/support by opening a ticket.
Thanks.
Hi there. I have a pre-sale question. Would your subscription plugin allow guest checkout for subscriptions products? By that I mean that if a client has an account with the email they want to purchase a subscription, they should be able to do so without logging in first.
Or it’s like WooCommerce Subscriptions where you need to log in first?
Thank you!
Hi,
Guest checkout is not possible. User must have to log in to the site in order to place subscription order.
Thanks.
Thank you for confirming!
Hi,
I’m having an issue with my installments.
When someone signs up for an installment subscription the system is not accounting for the first payment.
For example this order (https://prnt.sc/p1DPmglHxDmP) was for 4 installments and the customer made an initial payment upon subscribing. There should only be 3 installments left but it’s showing 4. This would bring this to a total of 5 payments when it should only be 4.
How can I count the first payment as an installment?
Hi,
Please contact our support at http://fantasticplugins.com/support by opening a ticket with more details so that our support team can check and get back to you.
Thanks.
Does this plugin support an early termination fee. For example if they sign up for a 12 month subscription and we give them a discount. Can we charge them the cost of the discount if they cancel the subscription early?
Hi,
We need more details on your requirement. Please contact our support at http://fantasticplugins.com/support by opening a ticket with more details so that our support team can help you.
Thanks.
Hi, i have a presale question, can i use a payment method that is compatible with woocomerce? its JCC
Hi,
If you want to get the renewal payments automatically using JCC payment gateway, then it is not possible. But, you can use it for getting manual renewal payments.
Thanks.
Thank you for your reply. So with manual renewal Users will be informed with email that their subscription is expiring so they will login and press the button for the renewal , right?
Hi,
Yes, you are right.
Thanks.
Presale questions: I need a plugin like this for my client’s website.. They have a membership directory that will be accepting new annual memberships but also have over 100 existing members that expire in December that I need to import into the directory. How do I get these added into the subscription plugin to renew for one year in January.. (the existing members all expire December 31).. is this possible?
Hi,
It is not possible to import existing subscriptions to SUMO Subscriptions. If needed, you can manually create subscription order and assign it to the customers.
Thanks.
Hi,
You can use Order Subscription feature using which you can allow customers to purchase the whole cart items as a single subscription from the cart/checkout page.
Product Level subscription is not supported with any Bundled product plugins.
Thanks.
Hi,
I want to create SaaS website like Shopify using SUMO Subscriptions:
When client subscribe, they put their domain and select template.
When client subscribe, hook will trigger the server to generate e-commerce website.
Is it possible to rely on SUMO Subscriptions for that?
Hi,
This plugin is built on top of WooCommerce. Without WooCommerce, this plugin doesn’t work.
Thanks.
Hi i have some Pre-Sale Questions
1) Does it sync shipping for new orders? Like I pay 20 for first subscription and future orders have 20 shipping included as a charge?
2)Can it make a separate order; I’m shipping items and will need to have a way to change status to let the customers know.
3)Does it notify the owner of new upcoming or paid orders?
Hi,
1. Yes, it is possible to charge shipping cost(which was charged in the parent order) to be charged for renewals of the subscription.
2. For each renewal, separate order will be generated by the plugin.
3. Yes, email notifications are available.
Thanks.
Thanks for answering my questions, 2)by separate order, Woocommerce order or plugin order once paid
Hi,
A new WooCommerce order will be generated for each renewal.
Thanks.
Hello, i have both subscription and non subscription products on my website. In woocomerce i am entering the prices VAT inclusive. While the non subscription products work fine here is the problem i have with the subscription ones.
The price for 1 month is 18.99€. with 3 days forced trial. When the user buys the product it states 3 days free and renewal after 3 days at 18.99€. After the trial period when a user continues the new order that is created for the purchase is at 19.63€ and the client is charged this amount (instead of 18.99).
When i open woocomerce order the order created is of €15.83 value with added VAT €3.80 (19.63). (VAT is 24% in my country). Though in order to be corect the value needs to be 15.83 with VAT 3.16.
What is going wrong?
i am sorry * the correct value needs to be 15.31 for the NET ammount and 3.68 for the VAT
Hi,
Thanks for opening a support ticket. Our support team has replied to your ticket. Please check it and follow up there.