1294 comments found.
Hi, Currently we use VivaWallet payment gateway, is the automatic payment working ?
Thank you for your anwser
Hi,
Automatic recurring is not possible using VivaWallet payment gateway.
Thanks.
Presale: I read some reviews/comments saying your Paypal payment uses IPN and it gives issues sometimes. Are you guys planning on updating it? Thanks.
Hi,
If the IPN is working fine on the site, then the payments in PayPal will be synchronized to the site and subscriptions will be updated without any issues. IPN is used only for PayPal Standard payment method.
Thanks.
Hi,
Currently we use Xendit payment gateway. our use case is the payment for product will be devided into twice within 2 months.
Does your product already support Xendit payment gateway and for this simple use case?
Thank You
Hi,
Split the payment into multiple installments is possible using our another plugin SUMO Payment Plans(https://codecanyon.net/item/sumo-woocommerce-payment-plans-deposits-down-payments-installments-variable-payments-etc/21244868). Please check it out.
If you want to get the installment payments automatically using Xendit payment gateway, then it is not possible. But, you can use it for getting manual installment payments.
Thanks.
Is it possible to request customers put a card on file without first paying an invoice?
Hi,
We need more details on your requirement. Please contact our support at http://fantasticplugins.com/support by opening a ticket with more details so that our support team can help you.
Thanks.
Manual Subscription Renewal using any WooCommerce supported Payment Gateway/ What does this mean? We are using wallie as a payment provider so what does manual subscription renewal mean? We just need a user to subscribe to a product and every month the amount is charged automatically
Also, does your plugin offer a discounted price on the product if someone subscribes to it? eg the product is 60 euros but if you subscribe it will be 55 euros per month
Hi,
Automatic charging is not supported for Wallie payment method. Customers have to pay for their renewals manually, i.e. they will be notified by email in order to pay for the renewal with a Pay Link in the email using which they have to make the payment.
By creating a variable product with multiple variations, it can be possible. For example, one variation for one time purchase with 60 euros, another variation for monthly subscription with 55 euros, etc.
Thanks.
Hello, we don’t qualify for paypal reference transactions. Is there a way to intergrate this using paypal subscriptions?
Hi,
- Yes, you can use the PayPal Standard Subscription as an Automatic Subscription Payment which is supported by this plugin.
- We suggest you please check the documentation for your reference to know about the limitation in using this payment method.
- If you have any other queries, please contact our support at http://fantasticplugins.com/support by opening a ticket.
Thanks.
Hi. I am working with a company who uses your plugin for their subscriptions. They are in the process of switching owners who have a new stripe account. They want all of the current subscribers to transfer over as well. However when they switch the stripe account / api keys to the new account. Will the subscriptions switch over too? Or will all the subscribers have to re-sign up in order to start the recurring billing again?
Hi,
i) Yes, it will transfer the Subscription data too but we suggest you first check this process once in the testing environment. You can proceed with the same step on your live site if everything goes well.
ii) If you find any difficulties, Please contact our support at http://fantasticplugins.com/support by opening a ticket.
Thanks.
When a upcoming renewal shipping is set, is there a way to disable the shipping? It seems to still charge a shipping fee although payment isn’t due for a month
Hi,
Please contact our support at http://fantasticplugins.com/support by opening a ticket with more details so that our support team can get back to you.
Thanks.
I want a subscription plugin to be able to do this https://embersnacks.com/collections/meat-the-way-its-meant-to-be/products/10x37g-venison-slices
from your demo, it does not seem to accomplish this. Can it?
Hi,
By creating a variable product with multiple variations, it can be possible(i.e. one variation for one time purchase, another variation for 1 week subscription, another variation for 2 week subscription and so on).
Thanks.
How can we edit the Subscription number instead of #1 or #2 etc?
Hi,
You can give prefix to subscription number. Go to “SUMO Subscriptions > Settings > Advanced > Advanced Settings > Subscription Number Prefix ” and update the prefix as per your needs.
Thanks.
Thank you for your fast reply. I have another question. We are looking for manual subscription. We have 4 products and purchase page of each product is different. So, how can we suggest the manual purchase link depending on the product the customer bought?
Also, is there anyway, we can add/convert any of our existing order into the “Subscription” ?
Hi,
We need more details on your requirements. Please contact our support at http://fantasticplugins.com/support by opening a ticket so that our support team can get back to you.
Thanks.
Hi, is there a way to allow a user to select different payment terms on the front end? I would like to allow my customers to be able to choose between 7 day payment plans and 30 day payment plans.
Thanks!
Hi,
By creating a variable product with multiple variations, it can be possible(i.e. one variation for 7 days renewal frequency, another variation for 30 days frequency, etc).
Thanks.
Hello FantasticPlugins
We made compatibility code https://currency-switcher.com/sumo-subscriptions-woocommerce-subscription-system/ with your plugin and WOOCS and we will be very grateful if you add it directly to your code to make life easier for your and ours customers. Thank you!
Hi, were looking to purchase this plugin, but have a few questions first please, can you answer these 3 questions https://ibb.co/30GbwxZ please? Thank you
Hi,
1. It is possible.
2. If it is Free Trial, then user don’t need to pay for the Trial period. But, the user has to make payment once the trial period is over.
3. If the subscription is without Free Trial, then payment will be charged immediately at the time of purchasing the subscription.
Thanks.
Hi, thanks for getting back to me,
1, so if we purchase the plugin to can change this to say “Free trial for the first “class” the $30.00”
2, The example subscription on the image Is set up for a subscription for $30 (1 month) that also offers an optional free trial for 7 days and payment collections are set to the 1st of every month, but it still says the first renewal is on the 1st August?
3, The example subscription on the image has been set up to take payments on the 1st of every month, so if this is purchased without a free trial, your saying it will collect a payment immediately and not on the 1st of the following month?
HI,
1. Yes, you can.
2. The subscription in the screenshot is a Synchronized subscription. So, irrespective of Trial period, payment will be charged only on 1st of the upcoming month.
3. If it is without a Free Trial, then payment will be charged immediately and next payment will be charged on 1st of the following month. If it is with a Free Trial, then 1st payment will be charged only on 1st of the following month.
If you still have any queries, please contact our support at http://fantasticplugins.com/support by opening a ticket so that our support team will help you.
Thanks.
Does this plugin support other languages like german out of the box? Is it possible to have customers pay via Stripe with SEPA?
Hi,
This plugin is translation ready meaning you can translate the plugin to any language. Also, this plugin is WPML supported.
Automatic recurring is not possible using Stripe SEPA. But, you can get manual renewal payments using the payment method.
Thanks.
FYI, it would be REALLY helpful if, when in SUMO subscriptions, we can organize by “Billing Name” -it’s very hard to double-check that I have prepared all my subs (who are already organized in alphabetical order)
Hi,
We need more details on your requirement. So, please contact our support at http://fantasticplugins.com/support by opening a ticket so that our support team can get back to you.
Thanks.
Is there a way to show the subscriptions overview table on a specific place? I would like to have a custom template for this page. I can´t use the “my-account” template.
Hi,
Use the shortcode [sumo_my_subscriptions] to show My Subscriptions table anywhere on the site.
Thanks.
Great. Thank you!
Is there a way to cancel subscriptions via hooks or external script (mysql) ?
Hi,
Yes, it is possible. Please contact our support at http://fantasticplugins.com/support by opening a ticket so that our support team will help you with this.
Thanks.
Hi – Can I set up subscriber manually ? (That I have from previos YITH free versions) or will they merge in automaticly ?
Hi,
It is possible for admin to manually create a subscription order and assign it to the users so that the subscription will be assigned automatically to the user.
Thanks.
TY
Fatal error since plugin update last week. I extended the support but impossible to access my account: forgotten password and I do not receive any email. I contacted the contact but no response. It’s urgent, I have an e-commerce site!
Hi,
We have fixed the issue and sent you the development version in the support ticket. Please check it and follow up there.
Thanks.
I would buy if this is integrated with WCFM
Hi,
We haven’t given any specific support with any multi vendor plugins.
Thanks.
