2244 comments found.
Hi there, this looks very impressive
Just wondering if you have a full list of OTA’s (AirBnB, booking.com etc.) that this sync’s with?
Also, is it possible to add others, should they have suitable API’s to connect (e.g. jalan.net)? (I appreciate there might be additional cost / addons here)
Thanks in advance
Hello,
Thank you for your interest in HBook plugin. HBook offers ical synchronization, so it is not an API integration. If you are after an API integration, this is what a proper “Channel manager” will offer. 
If you wish to learn more about the ical sync, please check this help article from our knowledgebase: https://maestrel.com/knowledgebase/?article=96&suggest=1
To check a non-exhaustive list of the platforms with which you can sync, please check this one : https://maestrel.com/knowledgebase/?article=92
If you have further pre-sales questions, please do not hesitate to ask.
Kind regards,
Celine, Maestrel
Maestrel WP Plugins and Themes
Visit our website
View HBook payment gateways
I’m interested in purchasing this plugin. I have a few questions:
1. When reservations are made using AirBnB/Booking.com will they sync to the plugin as well?
2. When reservations are made using the plugin (on the website) will those reservations also sync to AirBnB/Booking.com as reserved dates?
3. Is the synching process automated both ways?
4. Is there a video tutorial?
Thanks!
Hello,
Thank you for your interest in HBook plugin.
1. When reservations are made using AirBnB/Booking.com will they sync to the plugin as well? Yes.
2. When reservations are made using the plugin (on the website) will those reservations also sync to AirBnB/Booking.com as reserved dates? Yes.
3. Is the synching process automated both ways?
Yes. 
4. Is there a video tutorial?
We do not have yet video tutorials available. It will come soon.
For the ical synchronization, I suggest that you check our documentation : https://maestrel.com/documentation/hbook/en/#ical_sync. We explain in details what the ical sync is, how it works, which are the settings, etc.
Feel free as well to check this section of our knowledgebase, which is especially for the ical sync : https://maestrel.com/knowledgebase/?category=10
If you have any other pre-sales question, or if you need help to setup HBook, please do not hesitate to email us: https://maestrel.com/contact-general/
Kind regards,
Celine, Maestrel
Maestrel WP Plugins and Themes
Visit our website
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Thanks so much.
hello , kindly check out this plugin and see if i cant be intergrated with HBook hotel booking system
https://wordpress.org/plugins/dpo-group-for-woocommerce/We want to use DPO gateway for our payments ,
Can this work with HBook ? kindly test and advise me because i want to purchase your plugin
Hello,
HBook does not work with WooCommerce, as it has its own booking process. You can check all payment gateways currently available on this page of our website: https://maestrel.com/payment-gateways/
We currently do not support DPO Group as payment gateway, but it is on our wishlist for future payment gateways. Would you please contact us using our website form : https://maestrel.com/contact-general/, so we can discuss this further?
Kind regards
Celine, Maestrel
Maestrel WP Plugins and Themes
Visit our website
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Hi,
Really enjoying your plugin.
We rent out a beach hut for weekly Saturday to Friday use. Because of this the number of nights doesn’t match up with the number of days. For Saturday to Friday it’ll display 6 nights, whereas it’s available for 7 days to the user.
I know your plugin is aimed towards hotels so nights are important, however I’ve found a workaround for most of it accept for the ‘Reservation Summary’ where it shows the ‘number of nights: 6’ – Is it possible to hide this line?
Thanks in advance Neil
Hello,
We actually have an option if you wish to count per day, and not per night.
It is currently only an option of the wp_options table. So if you want to switch to daily billing, you would have to do the following steps: - from the navigation bar, go to options.php. For example: https://mywebsite.com/wp-admin/options-php. - search for “hb_charge_per_day” in the options - change to “yes” and save - done!
We want to add the option in the admin HBook menus, however we as well want to change the interface if used with per day billing, so that it is reflected in other aspects of HBook. That’s why it’s currently done with a wp_options option.
Please do not hesitate to come back to us if needed.
Kind regards
Celine, Maestrel
Maestrel WP Plugins and Themes
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Hi Maestrel,
That’s seriously very cool! Many thanks for this, it also helps me simplify the pricing structure and clarifies things for the end user.
Thanks! Neil
Hello,
Yes, this “Charge per day” option is highly appreciated by our users who have HBook for camper rentals, parking spaces or beach equipment rentals.
Feel free to review HBook and share your feedback!
Kind regards,
Celine, Maestrel
Maestrel WP Plugins and Themes
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Hi
1) a presale question is there any mechanism to reschedule the appointments by the staff members and the customers? 2) can staff and the customer be able to chat or do any type of communication with each other? 3) can i see the individual staff sale, earnings and completed meetings, etc? 4) i want to use this for making tutoring platforms so would need to track the earnings of each instructor and a mechanism where tutors and students and communicate & reschedule etc. 5) all addons are included in this product or extra cost?
please a detailed answer. Thanks!
Hi,
I doubt that your presales is for HBook plugin, which is an online booking system for the hotel industry. It requires one night minimum required between check-in and check-out, so is not suitable for appointments or online meetings or tutorials.
Kind regards,
Celine, Maestrel
Maestrel WP Plugins and Themes
Visit our website
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Hi
I love the plugin and have been using it for a while. I just transferred my site t a different domain and copied the HBOOK settings to my new domain/wordpress install. Since then my booking emails dont include all of my customer information. Can you share where I go to make sure the customer fields are collecting the proper information for my bookings? See below, I’ve removed customer information with XXXX
Hello XXXXXX
There has been a new reservation:
- Customer first name: Brad - Customer last name: xxxxxxx - Customer email: [customer_email] - Customer phone: [customer_phone] - Check-in date: 04/22/2023 - Check-out date: 04/29/2023 - Number of adults: 2 - Number of children: 0 - Accommodation: xxxxxxxx - Price: USD 2,940.00
Hi,
Did you check that the customer information was present? That the fields in the details forms were there too? And set as data related to “Customers”?
If you need further help with this, we will need to check your WordPress site. However, please note that your technical support has expired, so we will kindly ask you to renew it if you need our assistance with the above. Thank you for your comprehension.
Best regards
Celine, Maestrel
Maestrel WP Plugins and Themes
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Hi, thanks for the quick reply. You guys are great!
In HBOOK -> DETAILS FORM -> There are 4 inputs FIRST NAME, LAST NAME, EMAIL, PHONE
All are marked as DISPLAYED -YES // ADMIN – NO // REQUIRED – YES // Email has field type as : EMAIL and Phone has field type as NUMBER.
DATA ABOUT -> CUSTOMER
Should I change this to booking? My issue is when a customer makes a booking I am not getting their email or phone, just:
Customer email: [customer_email] – Customer phone: [customer_phone]
I really dont want to renew support for this very simple issue if not required. I have purchased this theme months and months ago and this is a new issue since migrating to new hosting. It’s a lot of money for me.
Thanks again!!!!
Hi,
It is normal that the “Data about” is set to “Customer”.
Would you please send us a technical support request, if you haven’t done so yet : https://maestrel.com/contact-support/
Best regards,
Celine, Maestrel
Maestrel WP Plugins and Themes
Visit our website
View HBook payment gateways
Dear team, I want to show the breakdown price for per rate when book an accommodation many nights at: invoice, email, reservation summary,...). I used [resa_invoice_table] but it not working (only show total price). Thanks.
Hello,
Do you refer to a breakdown of the accommodation price as it appears in the price breakdown section in front-end (with the breakdown if different stay across seasons or extra persons)? If so, this is not detailed in the invoice table, where the accommodation price is one line item (then, the extra services, fees, discounts, etc.).
If you wish to have the breakdown of the accommodation price, then it will require customization.
Kind regards,
Celine, Maestrel
Maestrel WP Plugins and Themes
Visit our website
View HBook payment gateways
Dear Celine, Thank you for your reply. Exactly like that, I want to show the breakdown of the accommodation price same the breakdown of the accommodation price as it appears in the price breakdown section in front-end (with the breakdown if different stay across seasons or extra persons) in some areas (invoice, email, reservation summary, … even at reservation table at back-end so that the reservation staff can easily know the details of the room rate each night. Please guide me customization. Thank you.
Hi,
This is dynamically calculated for front-end, so it will need customization. You would check the files in wp-content/plugins/hbook/front-end. You would need to hire a developer for this, as there are various aspects to take into account (retrieve the rates according to each night, check if there are fees or discounts applied to the accommodation rate, check how to include it in the invoice table design…).
Please kindly note that customizartion is not part of the technical support provided. Thank you for your comprehension!
Kind regards,
Celine, Maestrel
Maestrel WP Plugins and Themes
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Dear team, Can I set a refundable and non-refundable rate for a room type?
Hello,
Thank you for your question.
With the current version of HBook, there is no option to have a refundable and non-refundable rate, as such. There are different workarounds that can be used, but it might not be suitable for you, depending on your needs. I explain it below so you can have all information.
- You could duplicate the accommodation types so you can set both Refundable and Non-refundable rates, for example “Double room (refundable)” and “Double room (non-refundable)”. Since you would have duplicated the number of accommodations, you will use the setting “Accommodation that need to be automatically blocked when this type of accommodation is booked” to indicate the id of the other accommodation type.It means that when someone book a “Double room (refundable)”, HBook will block automatically a “Double room (non-refundable)”, and vice-versa.
Please do not hesitate to check the documentation for more examples of occupancy settings and linked accommodation settings: https://maestrel.com/documentation/hbook/#accom_post
- If the difference between the refundable and non-refundable rate is always the same all year round, you could use the “Extra-services”. You will set a new extra-service that will be a multiple choice with : “Refundable” and “Non-refundable”. “Refundable” will not change the price ($0) but “Non-refundable” could apply a negative amount per day (ex: – $5 per day) or per person per day (ex: – $5 person per day),depending on the discount you wish to apply.
You could do the opposite as well : have the non-refundable at $0 and charge extra for refundable rate. It depends what you prefer to show to your client: a discount when selecting non-refundable or a surcharge for refundable.
We appreciate that offering Refundable/Non-refundable rates could be an interesting addition to the plugin and have added it to the wishlist for future development. However, as there are as well other aspects of HBook that we wish to improve and develop, I can not guarantee that it will be added soon. Thank you for your comprehension!
Best regards,
Celine, Maestrel
Maestrel WP Plugins and Themes
Visit our website
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Thank you for your answers. I think using Extra-services to handle this might be possible. Currently it only allows to enter a fixed amount, but there are different types of rooms and the amount of this also varies. Therefore, I hope to have one more option to enter a percentage of rate. Thank you.
Hi,
Thank you for your reply.
This would require customization, as Extra-services are not set to accept prices that are a “percentage”. It does not really make sense in terms of extra-services, which are normally supplementary items/options (extra-beds, wine bottle, food basket, visits, etc.).
Feel free to come back to us per email if you wish to discuss further the options for boarding rates: https://maestrel.com/contact-support/.
Thank you.
Kind regards,
Celine, Maestrel
Maestrel WP Plugins and Themes
Visit our website
View HBook payment gateways
Hello! A presales question, is it possible to synchronized with Booking.com calendars? Thank you
Hello,
Yes, you can sync both ways with booking.com. Please do not hesitate to check our knowledgebase : https://maestrel.com/knowledgebase/?article=100&suggest=1 and https://maestrel.com/knowledgebase/?article=96&suggest=1.
If you have further presales question, please do not hesitate to ask!
Best regards,
Celine, Maestrel
Maestrel WP Plugins and Themes
Visit our website
View HBook payment gateways
Its prossible to auto block book if the room is full?
Hi,
When there is a reservation of a room, the room is automatically blocked for these dates (unless you wish to confirm reservations before blocking the room).
I am not sure that I correctly understood your question. Please do not hesitate to come back to me with an example, so I can better advise you.
Kind regards
Celine, Maestrel
Maestrel WP Plugins and Themes
Visit our website
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Hi, I’d like to know when the 2.1 release will be ready. Regards
Hello,
Version 2.1 is the next main release of HBook. We released 2.0.9 last week, and will start working on the next release soon. We do not have a timeframe yet for when 2.1, as it is always complex to plan how long a development will take. We are always very careful to maintain our code quality, a smooth booking flow for the user and a straightforward admin interface. Thank you for your patience and comprehension!
Kind regards,
Celine, Maestrel
Maestrel WP Plugins and Themes
Visit our website
View HBook payment gateways
Thank you for your quick answer. Actualy I need a plugin to offer the reservation of guest rooms (with a calendar) with either payment of a deposit or full payment. I don’t know if your plugin offers this.
Hi,
HBook actually offers the functionality you are after.
You can use it for guest rooms. You can display an availability calendar and visitors can book online. The payment can be set to deposit or full payments. You can as well offer both and let your customer choose. You can as well force the full payment for reservation with check-in within the next “x” days (for example if checking is within 7 days, require full payment).
If you have further questions, please do not hesitate to ask!
Kind regards,
Celine, Maestrel
Maestrel WP Plugins and Themes
Visit our website
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Hi
It would be great if HBook had an option to only do a “payment authorization” which places the funds on hold for the security deposit (bond) and do a “payment capture” or part of which releases the money if any of the security deposit (bond) is required. Much like a hotel which takes a swipe of your credit card . This would be for STRIPE only as Stripe has this capability on their system.
Hi Chris,
Thank you for your input.
The standard pre-authorization for Stripe expires after 8 days, which is not enough in most of the cases. For security bond, we actually recommend using our option to “Store credit card details” in HBook – Payments – Stripe settings. A Stripe customer is created with his payment method attached. This allows for future charges and refunds as well. It can be used to charge the remaining balance, to charge partly/fully the security bond, to refund partly/fully a stay or a security bond.
We have in mind to check how we could tackle this topic of a pre-authorization option for the security bond. We have it in our wishlist for future developments, but I can not guarantee when it will be added to HBook. Thank you for your patience and comprehension!
Kind regards,
Celine, Maestrel
Maestrel WP Plugins and Themes
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Thanks Celine. We use this feature via Stripe for all our bookings and find it works really well as any damages are detected during the clean straight after the stay and resolved within 3-4 days.
Hi,
Thank you for your feedback!
Best regards,
Celine, Maestrel
Maestrel WP Plugins and Themes
Visit our website
View HBook payment gateways
Hi, cant’t find an option to prevent loading Google Fonts from Google servers out of the box. It is needed for using HBook in the European Community. Does Adomus/HBook have this feature anywhere? Kind regards, Christian
Hello Christian,
HBook plugin does not load any Google Fonts, so this does not apply to HBook.
If you are using Adomus theme, there is currently no option for this, but you can use a plugin such as Local Google Font https://wordpress.org/plugins/local-google-fonts/ or OMGF https://wordpress.org/plugins/host-webfonts-local/
Regards,
Celine, Maestrel
Maestrel WP Plugins and Themes
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Thanks a lot, OMGF helped. Regards.
hello I have a problem, if I activate the Mikado CPT plugin (I have five star theme) my website goes down. however if I deactivate it my website doesn’t show well. how should I do? the website is www.whitehouseorvieto.it
Hi Luigi,
I am not sure to understand if there is any issue related to HBook.
If you have a problem with Mikado CPT plugin, I suggest that you check if there is a plugin update available for it. And if needed, to contact their technical support team.
Kind regards,
Celine, Maestrel
Maestrel WP Plugins and Themes
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Regards Trond André
Hi,
Thank you for your suggestion for a new payment gateway. I will check their documentation, which I could found. The link you provided is not the developer documentation but their WooCommerce module.
KInd regards,
Celine, Maestrel
Maestrel WP Plugins and Themes
Visit our website
View HBook payment gateways
We have 8 rooms. We have a 15% discount for 2 of those rooms and a 25% discount for 4 rooms. 2 rooms have no discount. All the dates/seasons are the same. Why is only one discount applying?
- Low Season Pricing (Default): 05/01/22 – 12/19/22
- 15% discount (room 1 & 2 only): 09/01/22 – 12/19/22
- 25% discount (rooms 3, 4, 5 only): 09/01/22 – 12/19/22
- remaining 3 rooms go at default rate.
right now, if a client selects dates with the applied discounts, only the discounts for room 1&2 show and everything else is at the default rate. 25% discounts don’t show.
Hi,
There are no issues with HBook discounts. It seems to be a problem of set up of the discount rules in HBook – Booking rules – Advanced booking rules. If you wish to get help with this, we would need to check this directly on your WordPress installation.
Please note that your technical support has expired. If you wish us to have a look, we would kindly ask you to renew your technical support period and to contact us : https://maestrel.com/contact-support/.
Thank you for your comprehension!
Kind regards,
Celine, Maestrel
Maestrel WP Plugins and Themes
Visit our website
View HBook payment gateways
Well, there isn’t an issues with that because you can’t assign dates or accommodations in that section for percentage discounts. I will renew support and start a ticket.
Hi,
To be more specific, it can be due to the way seasons, booking rules and discounts are set up.
I let you come renew support and start a ticket. We will check this further with you.
Kind regards,
Celine, Maestrel
Maestrel WP Plugins and Themes
Visit our website
View HBook payment gateways
everything ok but hbook give support to get google hotel free booking link is nowadays is very important
Hello,
Thank you for your comment.
We have in our wish list to develop an integration with Google Hotel Ads, if this is what you refer to. I currently can not give you a timeframe for when it will be available, since we have as well other developments planned. Thank you for your patience and comprehension!
Best regards,
Celine, Maestrel
Maestrel WP Plugins and Themes
Visit our website
View HBook payment gateways
Hi, is there a way that a client can login and see his / hers previous booking? At the moment they only have the email after making a reservation. I’d like to give them a user account so they can also see their reservation online. Thanks for your reply!
Hello,
Thank you for reaching out.
With the current version of HBook, it is not possible for the customer to have access to his reservation, to view/manage it. It is in our wishlist for future developments. Thank you for your patience!
Best regards,
Celine, Maestrel
Maestrel WP Plugins and Themes
Visit our website
View HBook payment gateways
Quick question – can I turn the payment part completely off to not show any dollar signs whatsoever? My client offers free overnight cabin stays for pastors and does not charge a nickel, therefore, I would just need to be able to book it without showing any pricing or breakdowns of payments. If this is possible, please instruct me on how to do it.
Hi,
You can set that you do not wish to display prices in HBook – Search from – Accommodation selection.
Kind regards,
Celine, Maestrel
Maestrel WP Plugins and Themes
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Hi , presale question, can you tel me if this supports https://www.abritel.fr ? it is a french booking website ike booking and airbnb
Hi,
Yes, all fine with Abritel.
Nous avons de nombreux clients français qui synchronisent HBook avec Abritel. Vos calendriers seront à jour automatiquement, tant sur Abritel que sur HBook.
Best regards,
Celine, Maestrel
Maestrel WP Plugins and Themes
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Ok perfect thanks. if i understand this correcly , you still have to manage your prices on abritel , booking etc… this only sync availability?
Yes, exactly. The ical syns is there to manage availability. It does not sync rates or descriptions for example. For this, you will need a channel manager.
Kind regards,
Celine, Maestrel
Maestrel WP Plugins and Themes
Visit our website
View HBook payment gateways
