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Reviews for HBook - Hotel booking system - WordPress Plugin

Reviews for HBook - Hotel booking system - WordPress Plugin

Cart 8,365 sales

441 Reviews

for Feature Availability

Absolutely brilliant plugin. We used "Hotel Booking" from motopress before and were worried there was nothing else to replace it when we needed to redesign the site. (motopress was very difficult to install and the design was horrible so needed a lot of CSS)
I found this plugin and I am so excited - I will change all my sites to using this one from now on.

The whole set up process was simple, there's lots of features - you can move your clients from one room to the next without issues - emails are flexible, lots of options & scheduling mails during and after the guest stay - it works seamlessly with my Elementor website, it imports and exports from Airbnb & Booking.com etc. flawlessly.

Really well done! I have not yet have to contact support (it's that good!) but if I do, no doubt their service will be great.

very impressed!

for Feature Availability

Simple to install & setup. Easy to use for people with limited technical ability

for Feature Availability

Good product, BUT they really need to add a front end for customers to pay remaining balances.

Without this you can only take deposits, then send an email asking for a bank transfer for the remainder. THEN you have to manually update the booking to show that it has been paid in full.

Author response

Hi,

Thank you for your precious feedback.

What you describe is for payments that are taken with a different payment gateway than Stripe. When using Stripe, you can take the remaining balance directly from HBook and you can as well charge the security bond, in case of any damage. This is done directly from the reservation list.

We are developing version 2.1 of HBook, which will be the next main release of HBook. In this new main release, our priority is to allow for later payments from the front end, which is exactly what you are after. ;-)

Thank you for your patience and comprehension!

Best regards,

Celine, Maestrel

Maestrel WP Plugins and Themes

for Feature Availability

Excellente extension pour locations touristiques avec toutes les fonctionnalités utiles dont le paiement par Stripe et a synchronisation avec autres sites AirBnB, .... pour un prix très compétitif.
Facile à prendre en main, avec une documentation très claire (français et anglais).
De plus, quand on galère un peu, le support est hyper réactif et utile. Merci à Céline !

for Customer Support

Really a great plugin. Besides we had problems with our website with the database, but despite that they have accessed the our website and they fixed him in a short time without being obliged.
Really happy with the plugin and their support!

for Customer Support

I have been really happy with both the product and the customer service. The folks at HBook get back to me quickly and stick with me until all issues are solved. The product is also really well thought out and easy to use. I would highly recommend it.

for Customer Support

Really great plugin and a very good customer support. Perfect!

for Flexibility

This by far was the worst purchase I've made on Themeforest out of hundreds.

It literally ONLY syncs calendar data to and from the OTA's. NOTHING else. No guest data, no money data, NOTHING.

If you use Booking.com, Airbnb, or any of the others, plan on a LOT of manual entry if you want to use this system to manage guests, and don't expect to be able to collect money from any bookings made via OTA's, it's not possible.

Author response

Hello,

I am sorry to hear that HBook does not suit your needs. Let's clarify that HBook is not a Channel Manager, so you might have picked the wrong product. If you are looking for a Channel Manager, and wish to ask for a refund, please contact me : https://maestrel.com/contact-support/

HBook is not a channel manager which use XML/API synchronization and has a fee of $25 to $350 PER MONTH, depending on the channel/functionalities you need.

What we offer is an online booking system to be able to offer direct bookings on your website, with or without online payment. You can indeed have your properties listed in booking platforms as AirBnb, booking.com, Expedia, etc. and you will be able to keep your calendars updated automatically across all platforms thanks to the ical synchronization.

May I take the time to explain how iCal sync works? What is called iCal synchronization is in fact an import of the ical feed of the calendars that are "synced" made at a regular frequency by each calendar/booking software. Here is what happens:

- Every hour (or at your custom frequency), HBook checks the ical feeds from all the calendars you have entered in HBook > iCal sync > Synchronized calendars. If you need it, you can as well refresh the calendars manually by clicking on "Update calendars" button. Any new reservation, received since the last sync, will be imported into HBook and appear in the list of reservation.

- At their own frequency, the external calendars (Google Cal, AirBnb, TripAdvisor, booking.com, HomeAway,...) do the same and check the HBook ical feeds you have entered in their ical sync settings. They will import the event (Google or iCal or any calendar software) or block the dates (AirBnb, TripAdvisor, booking.com, HomeAway or any booking platform).

With the ical synchronization, each platform decides what they share. Ical is basic exchange of calendar availability, which works great to have availability updated across platforms at no cost.

The ical properties available to share other information than the dates booked are the "SUMMARY" and "DESCRIPTION" field. Every booking platform use these differently, some share customer or booking information but others don't. The reason for which the platforms are usually not sharing full customer details or payment information is that it could be a clear breach of privacy. This kind of information should be retrieved through an API.

When importing a reservation, we include any information provided in the column "Information".Some platforms as AirBnb or TripAdvisor include a secured link to the reservation details and we display it in the HBook dashboard.

I would kindly ask you to contact me so we can discuss this further : https://maestrel.com/contact-support/

Kind regards,

Celine, Maestrel

Maestrel WP Plugins and Themes

Visit our website

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for Feature Availability

A good base product but has a way to go to match other products out there, but the price reflects this.

Author response

Hello,

Thank you for sharing your thoughts.

Your comment would be useful for us as developers if you would clearly mention what you expected and what features you would like to see added to HBook. May I ask you to contact me as I would love to hear which functionalities you are after? It might already be available or planned!

Kind regards,

Celine, Maestrel

for Feature Availability

Love the app, the integration with Booking and Airbnb are a must to any home rental owner!

for Design Quality

I considered several booking plugins and themes for my client over several days and I am so glad I decided upon HBook. The delivery on the front end it super clean and snappy and I've been able to easily customize some of it with css.

I've only needed support once, and within literal minutes the issue was resolved from them making the edits on my site for me.

I've come to use Elementor almost exclusively over time and it fits right in with my design. I find other websites too restrictive that have a theme with a booking element already incorporated. I want to customize my header / footer and every aspect. I just needed something reliable and with plenty of options that doesn't drag my site down and found that in HBook.

for Feature Availability

Super plugin que j'utilise au quotidien pour gérer les réservations de 3 chambres d'hôtes et d'un gîte. Facile à customiser pour l'intégration à son site web, facile à paramétrer, dispose de toutes les fonctionnalités nécessaires pour des hébergeurs professionnels. Support au top, je les ai contacté 2 fois, et j'ai toujours eu une raison rapide et satisfaisante. J'attends avec impatience les prochaines mises à jours !

for Customizability

Great plugin. I have already installed in 2 different sites and works nice. Outstanding customer support service.

for Customer Support

very good plugin. Covers a lot of functionality and any query I had was handled promptly. Highly recommended

for Customer Support

The superior quality of this plugin is only surpassed by its fantastic support. Look no further, this is the one you want.

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