6589 comments found.
I sent the data of hosting by mail and until now I do not receive answers.
Hello @alexrickert. Our support team have replied to your message. Please check your mailbox and look forward to hearing back from you.
I sent the data of hosting by mail and until now I do not receive answers.
I sent the data of hosting by mail and until now I do not receive answers.
Hello @alexrickert. Our support team have replied to your message. Please check your mailbox and look forward to hearing back from you.
Hello! Is there any landing page for SAAS version? Or it only has a login page?
Hello @RavuS456. Thank you for your interest in our product and for reaching out to us. Please shoot us a message through our profile / support contact form, our support team will get back to you shortly. Thank you.
hi can we have a website at home page instead of login page?I cannot see landing page where I can see plan details same like official link.
I was redirected to login page instead of landing page of saas. Where could I edit the landing page, I did not find within the demo where the main page can be edited.
Hello @pomar. Thank you for your interest in our product and for reaching out to us. Please shoot us a message through our profile / support contact form, our support team will get back to you shortly. Thank you.
I sent the data of hosting by mail and until now I do not receive answers.
Hello @alexrickert. Our support team have replied to your message. Please check your mailbox and look forward to hearing back from you.
I updated and now some of the text is not showing properly, and I can’t set a custom send limit under sending servers
Hello @boostyoursoundcloud. Thank you for your interest in our product and for reaching out to us. Please shoot us a message through our profile / support contact form, our support team will get back to you shortly. Thank you.
I need to make a mailing without tracking so as not to anger some mail services. I have disabled tracking of openings, clicks and domain tracking.
However, detection tracking is still being performed and this is reflected in the statistics of message openings. This is a very unexpected result. For example, Gmail shows that a pixel image is attached to the message for tracking.
Please tell me what to do so that the tracking pixel does not get into the mailing list?
It is necessary to make some adjustments to HasTemplate.php but I do not know what exactly to change.
Hello @akuliushin. Thank you for your interest in our product and for reaching out to us. Our support team have replied to your message. Please check your mailbox and look forward to hearing back from you.
is email throttling (number # of emails per hour) decided:
1. by the admin account wide for every user/customer? 2. Decided by the user? 3. can be decided per campaign?
Thank you
Hello @b3ware_com. Thank you for your interest in our product and for reaching out to us. You can configure email throttling in both places: in the admin area (globally) or in the user account (user-specific)
hello @Basic-Technology I didn’t see this option in your demo account, is it disabled?
Hello @b3ware_com. Thank you for your interest in our product and for reaching out to us. The settings are available in your Plan and Sending Server settings pages. Please shoot us a message through our profile / support contact form, our support team will get back to you shortly with more assistance on this. Thank you.
I sent a response to your email last week but hadn’t heard back. I just forwarded the email again for help with upgrading errors. Thanks.
Hello @solutionixinc. Thank you for your interest in our product and for reaching out to us. Our support team have replied to your message. Please check your mailbox and look forward to hearing back from you.
Hello @solutionixinc. Thank you for your interest in our product and for reaching out to us. Our support team have replied to your message. Please check your mailbox and look forward to hearing back from you.
Hello, I have 4 subscribers on my list as you can see on the screenshot links below. But when I want to create the campaign, no subscriber is displayed on my list (0). Did I set something wrong or is it a bug? Thanks for your support
https://prnt.sc/r3peBGnQZApa https://prnt.sc/E_LL80Q1VOTDHello @Rogerernst. Thank you for your interest in our product and for reaching out to us. It seems to be a configuration issue with your Acelle setup. Please shoot us a message through our profile / support contact form, our support team will get back to you shortly. Thank you.
Hi Louis, Is there support for List-Unsubscribe-Post: <{$unsubscribeUrl}> List-Unsubscribe=One-Click ? If I add this header to the emails myself, will the unsubscribe work correctly? Description of the RFC standard https://certified-senders.org/wp-content/uploads/2017/07/CSA_one-click_list-unsubscribe.pdf
?
Hello @kspobokin. Thank you for your interest in our product and for reaching out to us. Yes, Acelle automatically add the List-Unsubscribe to every out-going email, complying with the RFC.
Hi Louis! I’m interested exactly List-Unsubscribe-Post: <{$unsubscribeUrl}> List-Unsubscribe=One-Click and not a simple unsubscribe from the link that you have implemented in the application
?
Hello @kspobokin. Please shoot us a message through our profile / support contact form, our support team will get back to you shortly with further assistance to add the exact header you need. Thank you.
PHP CLI ERROR Serialization failed: 1213 Deadlock found when attempting to acquire lock; attempting to restart transaction The camping queue was suspended.
I try to use Redis to handle the queue and I also get other reported errors.
Hello @xqx02a. Thank you for your interest in our product and for reaching out to us. Our support team have replied to your message. Please check your mailbox and look forward to hearing back from you.
PreSale Questions – Do you have a landing page addon available?
Hello @franchisemarketing. Thank you for your interest in our product and for reaching out to us. Please shoot us a message through our profile / support contact form, our support team will get back to you shortly. Thank you.
Are not able to answers the question here please?
Hello @franchisemarketing. Thank you for your interest in our product and for reaching out to us. Acelle does not come with a landing or home page. However, you can create your own Pages or Popup Forms and publish them. Please shoot us a message through our profile / support contact form, our support team will get back to you shortly. Thank you.
We are having very serious issues with this app. We have put sending limits to unlimited and amazon ses has increased our send limits to 50mails per second but the app itself i messing up. We send mails to 10,000 people and the app keeps sending less than 1000 per hour no matter what we do. Why???
Hello @TruBrotha. Thank you for your interest in our product and for reaching out to us. It is likely a Throttling Setting of your Acelle that limits the number of emails that go through every hour. You can simply change it to UNLIMITED. The default speed limit is to protect users’ sending reputation.
Every setting is set to unlimited in the plans so where cn this throtling be coming from and where can i find the setting? I have every setting seto unlimited in sending server and in the plans
Hello @TruBrotha. Please shoot us a message through our profile / support contact form, our support team will get back to you shortly. Thank you.
I sent an email with details since yesterday, still waiting
I sent the access details and still waiting. Site has been down all day
Please i am still waiting. I sent you email access details. Please our site / app has been down for over 4-5 days and we have nothing to tell clients. Please fx this now
Still waiting
hello support please can you help fix this? I sent all the details and all my customers are threatening to leave.
Hello @TruBrotha. Thank you for your interest in our product and for reaching out to us. Our support team will get back to you shortly via email. Thank you.
How setting domain policies for delivery server SMTP?
Hello @bizmac. Thank you for your interest in our product and for reaching out to us. You can add and verify a sending domain in Acelle. It allows you to add DKIM, SPF and other domain policies to improve your sending reputation and INBOX delivery rate.
Hello,
It not domain verify sending.
We need how to with here bellow for SMTP per delivery server:
If your delivery server cannot send emails to certain domains, or it can only send to a small list of domains, you can add domain policies to reflect this. If you want to send emails only to yahoo.com but deny for any other domain, you will need a allow policy for the domain yahoo.com and a deny policy on domain * If you want to send to all domains except yahoo, then a deny policy on yahoo domain is enough. If you want a policy for all yahoo emails, including yahoo.co.uk, yahoo.com.br, etc you can simply enter “yahoo” as policy domain. The sign * acts as a policy wildcard matching any domain. A domain of domain*.com or *domain.com has no effect.
Like MailWizz delivery server setting.
Hello @bizmac. Thank you for the update. Please shoot us a message through our profile / support contact form, our support team will get back to you shortly. Thank you.
Is SAAS edition included on the $69 price?
Hello @lazynick. Thank you for your interest in our product and for reaching out to us. Yes, the SAAS features are included. Let us know if you need further assistance. Then please shoot us a message through our profile / support contact form, our support team will get back to you shortly. Thank you.
Hi, I’m interested purchase this application. But, I have a question?
4.0 version added Zapier automation system. need to purchase Zapier monthly credit and add with Acelle
or Acelle Zapier automation totally free
Please confirm me…
Hello @onecall1001. Thank you for your interest in our product and for reaching out to us. You can connect your Acelle instance to Zapier for free. Please shoot us a message through our profile / support contact form, our support team will get back to you shortly. Thank you.
I have normal version and wanted to buy extended.. how do I do it?
Hello @manovee. Thank you for your interest in our product and for reaching out to us. We are willing to help you upgrade to an extended license. Please shoot us a message through our profile / support contact form, our support team will get back to you shortly. Thank you.
Hi, I moved my server and now the front end has some issues like subscribers count is showing 0 but if you go to the list, I can see the subscribers, images are not loading, getting 404. I tried setting storage permission to 775, 755 and even 777. Please help.
Hello @rohithvsn. Thank you for your interest in our product and for reaching out to us. Our support team have replied to your message. Please check your mailbox and look forward to hearing back from you.
