Hello,

Thank you for your message.

Please follow the link below to create a support ticket, so we can look into this matter.

Click Here To Get Bookly Support

Thanks!
Yulia
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Hello. Please check this link regarding the refund procedure: https://help.market.envato.com/hc/en-us/articles/202821460-Can-I-Get-A-Refund-

Best regards, Bookly Team

Hi there.

Thanks for your message.

You’ve got some great options to fine-tune your booking schedule, and it’s all doable when you have both the Bookly Special Days Add-on and the Bookly Service Schedule Add-on installed.

Here’s the lowdown:

The Bookly Special Days Add-on https://support.booking-wp-plugin.com/hc/en-us/articles/212817929-Special-Days-Add-on is your go-to for customizing schedules, including breaks that are different from the default working hours and days. You can do this for individual staff members. The beauty is that this shift on special days won’t just affect one staff member, it’ll apply to all staff members’ services.

On the flip side, the Bookly Service Schedule Add-on https://support.booking-wp-plugin.com/hc/en-us/articles/213850385-Services-Available-at-Limited-Hours-Service-Schedule-Add-on lets you get super specific with your service hours. You can limit the hours when each service is available, and this one’s service-specific. It works in harmony with your staff’s working hours, creating an overlap. This means there’s an interval within each staff member’s day when a specific service can be provided. You can set this up as a one-time interval for each day of the week, including breaks during the day. So, it’s all about specifying when services are available.

Now, when you have both of these add-ons in play, you can override standard working hours for particular dates on your calendar. Tweak the days and hours when individual services are up for booking. This is different from the Standard Special Days functionality, which applies changes to the entire staff member’s schedule and all their services. With these add-ons, you can even make a service completely unavailable for booking on certain days or set it to “OFF” in the time selection dropdown. Or, if you prefer, make the service “OFF” every day except for those special days.

Please check this article: https://www.booking-wp-plugin.com/set-specific-booking-days-times-service/ for more details.

If I am off-base, you need additional help or have additional questions/clarifications about this, please email us at sales@bookly.info and mention Ticket #296591 so we can look into this matter for you.

Many thanks,
Richel

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Hello,

Thank you for your message.

Please follow the link below to create a support ticket and send us the License Certificate in PDF format:

Click Here To Get Bookly Support

Thanks!
Yulia
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Hello,

Thank you for your message.

Please check this link regarding the refund procedure: https://help.market.envato.com/hc/en-us/articles/202821460-Can-I-Get-A-Refund-

Before you ask for a refund, please refer to Envato Market Refund Rules to be informed of the situations when Envato is not obliged to give refunds: https://themeforest.net/page/customer_refund_policy

Thanks!
Yulia
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Sorry that you’re asking for a refund.

May I ask what isn’t working for you, please? Perhaps we can have a look into it and sort it out for you.

Otherwise, please check the following links regarding the refund procedure:
- https://help.market.envato.com/hc/en-us/articles/209980383-How-do-refunds-work-#how-do-i-request-a-refund
- https://help.market.envato.com/hc/en-us/articles/202821460-Can-I-Get-A-Refund-

And please refer to Envato Market Refund Rules to be informed of the situations when Envato is not obliged to give refunds: https://themeforest.net/page/customer_refund_policy. Kindly scroll down to the middle of the page to find the “Click here to request a refund” green button. And mention Ticket #289251 for the background of your refund request.

Many thanks,
Richel

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Hi. What I need is the following: 1 single employee with 3 services. 2 of those services are a normal schedule from Monday to Friday, and the third service is weekends only, specifically, the third weekend of each month. How do I do it? Do I need to create 2 employees for the same person? I would like to do it with 1

Hello,

Thank you for your message.

You can set it up with one employee. You will need the combination of Bookly Service Schedule (Add-on): https://support.booking-wp-plugin.com/hc/en-us/articles/213850385-Services-Available-at-Limited-Hours-Service-Schedule-Add-on- and Bookly Special Days (Add-on): https://support.booking-wp-plugin.com/hc/en-us/articles/212817929-Extra-Long-Short-Days-Special-Days-Add-on-. For 2 of those services you will be able to set schedule from Monday to Friday in the Schedule tab. For 3rd service, you will need to set it up manually by adding each day when the service will be available for booking in the Special Days tab.

Thanks!
Yulia
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Ok thanks

Hello,

Thank you for your message.

Please check this link regarding the refund procedure: https://help.market.envato.com/hc/en-us/articles/202821460-Can-I-Get-A-Refund-

Thanks!
Alex
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Hello Martijn,

Thank you for your message.

The purpose of this add-on is to allow to add days with a different schedule that will override the weekly schedule, for special occasions when the staff members will work differently than usual. You can also use the add-on a bit differently, for example is the staff member has limited availability, you could disable the weekly and just days when he will be working.

Thanks!
Alex
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Hello,

Thank you for your message.

I’m sorry to hear that you’re asking for a refund.

May I ask what isn’t working for you, please? Perhaps we can have a look into it and sort it out for you.

Otherwise, please check the following links regarding the refund procedure:

- https://help.market.envato.com/hc/en-us/articles/209980383-How-do-refunds-work-#how-do-i-request-a-refund

- https://help.market.envato.com/hc/en-us/articles/202821460-Can-I-Get-A-Refund-

And please refer to Envato Market Refund Rules to be informed of the situations when Envato is not obliged to give refunds: https://themeforest.net/page/customer_refund_policy.

Thanks!
Yulia
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High rating = More sales = More functions and flexibility
===
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Hello,

Thank you for your message.

The case you’ve raised requires personalized support, please follow the link below to create a support ticket, so we can look into this matter.

Click Here To Get Bookly Support

Thanks!
Kate
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Hello,

Thank you for your message.

The issue you’ve raised requires personalized support, please follow the link below to create a support ticket, so we can look into this matter.

Click Here To Get Bookly Support

Thanks!
Alex
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===
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Hello,

Thank you for your message.

The issue you’ve raised requires personalized support, please follow the link below to create a support ticket, so we can look into this matter.

Click Here To Get Bookly Support

Thanks!
Kate
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Hello,

Thanks for your message.

Please clarify which message is deleted as I have just replied to your other comment.

As per my other reply, sorry that the plugin prices aren’t on par with expectations.

However, unlike other booking plugins, Bookly PRO and all its add-ons are one-time purchases and currently include lifetime plugin updates. And as per CodeCanyon (Envato Market) stipulations, customer support is only reserved for users with active item support subscriptions of all plugins and add-ons. Yet, considering our Bookly users, we only ask for an active item support subscription solely of Bookly PRO, and not all plugins and add-ons. Upon purchase of Bookly PRO, it comes with a free six-month item support subscription. If needed in the future, you can extend (if it’s still active) or renew (if it has expired), as per this article: https://help.market.envato.com/hc/en-us/articles/207886473-Extending-and-Renewing-Item-Support from CodeCanyon (Envato Market). Or a recharged, if you have, Bookly Cloud account: https://support.booking-wp-plugin.com/hc/en-us/articles/360015908619-Bookly-Cloud-Products.

Please note that the default configuration of Bookly Pro, as listed at https://bit.ly/33w8172 includes:

• Fully-customizable booking form that can be used on any device: https://support.booking-wp-plugin.com/hc/en-us/articles/212800185-Publish-Booking-Form
• Filterable, sortable, and searchable booking list that you can print or export to CSV: https://support.booking-wp-plugin.com/hc/en-us/articles/212973145-Keep-Track-and-Edit-Appointments
• Unlimited number of Staff Members with individual working schedules, prices, and ability to manage their profiles and online booking calendar: https://support.booking-wp-plugin.com/hc/en-us/articles/212177569
• Unlimited number of Services which you can group into categories and set unique colors for easier viewing in Bookly Calendar: https://support.booking-wp-plugin.com/hc/en-us/articles/212176289-Services
• Importable and exportable customer base with unlimited clients list which displays payments stats and internal notes about the client: https://support.booking-wp-plugin.com/hc/en-us/articles/212978685-Customer-List
• Various templates for customizable Email and SMS notifications: https://support.booking-wp-plugin.com/hc/en-us/articles/212997905-Set-Up-Emails
• Two types of synchronization modes (One-way and Two-way front-end only) between Bookly Calendar and Google Calendar: https://support.booking-wp-plugin.com/hc/en-us/articles/203572552-Google-Calendar-Sync
• Built-in analytics with booking statistics: https://support.booking-wp-plugin.com/hc/en-us/articles/360002160553-Analyze-your-business-statistics-Bookly-Analytics
• Offline payment (cash on arrival)
• WooCommerce compatibility: https://bit.ly/3Jvdz5P
• Multi-language support – 12 languages included: https://support.booking-wp-plugin.com/hc/en-us/articles/203600092-Translate-Booking-Form-via-WPML
• Six months of 24/7 online customer support (from the date of purchase): https://support.booking-wp-plugin.com/hc/en-us/articles/4898431917714-Customer-Support
• Integration with Zoom, Google Meet, and Jitsi Meet: https://support.booking-wp-plugin.com/hc/en-us/articles/360013355499-Online-Meetings-Zoom

You’ll find the list of the various Bookly add-ons here: https://codecanyon.net/user/ladela/portfolio which you can purchase in addition to the default Bookly PRO for more advanced functionality.

Bookly, like yourself, is a small business where everyone is pouring their heart and sweat into developing plugins that would add value to your business, however, we can only do so much. If you decide in favor of Bookly anyway, feel free to contact us with any pre-sales/configuration questions related to Bookly. We’re always happy to help.

For further assistance or additional questions/clarifications about this, please email us at sales@bookly.info and mention Ticket #188869 so we can look into this matter for you.

Many thanks,
Richel

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Hello,

Following my message above, please note that we cannot delete your comments – only Envato can do that since CodeCanyon is their platform.

If you can’t find your comments, please contact Envato support with this concern https://help.market.envato.com/hc/en-us/articles/202821620-Contact-Us as only they can find out the status of your comments on their platform.

For anything else, please send us an email at sales@bookly.info and mention Ticket #188869 so we can look into this matter for you.

Many thanks,
Richel

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Hello,

Thank you for your message.

Special Days will override the weekly schedule and the availability will be displayed in the back-end calendar. If you would like to see only the availability for Special Days, you will need to disable totally the weekly schedule (by setting all days to “Off”).

Thanks!
Alex
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Hello,

Thank you for your message.

Currently, such option is not supported. You can leave your request here: https://ideas.booking-wp-plugin.com/boards/feature-requests and if it gets enough votes, it might be implemented in the future release.

Thanks!
Kate
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Hi Christopher,

Thank you for your message.

The issue you’ve raised requires personalized support, please follow the link below to create a support ticket, so we can look into this matter.

Click Here To Get Bookly Support

Thanks!
Yulia
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Adding to this: the plugin does not seem to work at all. The “Add special day” button shows up in individual staff members and services (as it’s combined with the service schedule plugin) but nothing happens when I select a date or date range and press “save”.

Hello Janett,

The issue you’ve raised requires personalized support, please follow the link below to create a support ticket, so we can look into this matter.

Click Here To Get Bookly Support

Thanks!

Alex
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