131 comments found.
Good morning, I purchased che Bookly plug in with some extras but I wasn’t be able to use it, cause it took me too long to figure it out. It wasn’t easy as some people wrote. I’m asking if would possible to get a refund.
Thank you
Hello,
Thank you for your message.
I’m sorry to hear that you’re asking for a refund.
May I ask what isn’t working for you, please? Perhaps we can have a look into it and sort it out for you.
Otherwise, please check the following links regarding the refund procedure:
- https://help.market.envato.com/hc/en-us/articles/202821460-Can-I-Get-A-Refund-
And please refer to Envato Market Refund Rules to be informed of the situations when Envato is not obliged to give refunds: https://themeforest.net/page/customer_refund_policy.
Thanks!
Yulia
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Dear Mrs, Dear Mr,
I dowloaded few programs from Bookly but I couldn’t organize things as I want them and the system is not working. Could I please send everything I need to your team and for your team to program it on my website?
If yes I would send you the program of my compagnie from march 2023 until December 2025th. Best regards,
Laurène Rothenbühler
Hello,
Thank you for your message.
The case you’ve raised requires personalized support, please follow the link below to create a support ticket, so we can look into this matter.
Click Here To Get Bookly Support
Thanks!
Kate
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hello I have purchased this app but cannot activate this on me booky on word press any ideas
Hello,
Thank you for your message.
The issue you’ve raised requires personalized support, please follow the link below to create a support ticket, so we can look into this matter.
Click Here To Get Bookly Support
Thanks!
Alex
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I can’t add special days. The datepicker is not working and running the newest version, 5.0, and the newest Bookly.
Java Error in daterangepicker.js saids: callback is not a function. (In ‘callback(start, end, label)’, ‘callback’ is undefined)
Hello,
Thank you for your message.
The issue you’ve raised requires personalized support, please follow the link below to create a support ticket, so we can look into this matter.
Click Here To Get Bookly Support
Thanks!
Kate
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.
Hello,
Thanks for your message.
Please clarify which message is deleted as I have just replied to your other comment.
As per my other reply, sorry that the plugin prices aren’t on par with expectations.
However, unlike other booking plugins, Bookly PRO and all its add-ons are one-time purchases and currently include lifetime plugin updates. And as per CodeCanyon (Envato Market) stipulations, customer support is only reserved for users with active item support subscriptions of all plugins and add-ons. Yet, considering our Bookly users, we only ask for an active item support subscription solely of Bookly PRO, and not all plugins and add-ons. Upon purchase of Bookly PRO, it comes with a free six-month item support subscription. If needed in the future, you can extend (if it’s still active) or renew (if it has expired), as per this article: https://help.market.envato.com/hc/en-us/articles/207886473-Extending-and-Renewing-Item-Support from CodeCanyon (Envato Market). Or a recharged, if you have, Bookly Cloud account: https://support.booking-wp-plugin.com/hc/en-us/articles/360015908619-Bookly-Cloud-Products.
Please note that the default configuration of Bookly Pro, as listed at https://bit.ly/33w8172 includes:
- Fully-customizable booking form that can be used on any device: https://support.booking-wp-plugin.com/hc/en-us/articles/212800185-Publish-Booking-Form
- Filterable, sortable, and searchable booking list that you can print or export to CSV: https://support.booking-wp-plugin.com/hc/en-us/articles/212973145-Keep-Track-and-Edit-Appointments
- Unlimited number of Staff Members with individual working schedules, prices, and ability to manage their profiles and online booking calendar: https://support.booking-wp-plugin.com/hc/en-us/articles/212177569
- Unlimited number of Services which you can group into categories and set unique colors for easier viewing in Bookly Calendar: https://support.booking-wp-plugin.com/hc/en-us/articles/212176289-Services
- Importable and exportable customer base with unlimited clients list which displays payments stats and internal notes about the client: https://support.booking-wp-plugin.com/hc/en-us/articles/212978685-Customer-List
- Various templates for customizable Email and SMS notifications: https://support.booking-wp-plugin.com/hc/en-us/articles/212997905-Set-Up-Emails
- Two types of synchronization modes (One-way and Two-way front-end only) between Bookly Calendar and Google Calendar: https://support.booking-wp-plugin.com/hc/en-us/articles/203572552-Google-Calendar-Sync
- Built-in analytics with booking statistics: https://support.booking-wp-plugin.com/hc/en-us/articles/360002160553-Analyze-your-business-statistics-Bookly-Analytics
- Offline payment (cash on arrival)
- WooCommerce compatibility: https://bit.ly/3Jvdz5P
- Multi-language support – 12 languages included: https://support.booking-wp-plugin.com/hc/en-us/articles/203600092-Translate-Booking-Form-via-WPML
- Six months of 24/7 online customer support (from the date of purchase): https://support.booking-wp-plugin.com/hc/en-us/articles/4898431917714-Customer-Support
- Integration with Zoom, Google Meet, and Jitsi Meet: https://support.booking-wp-plugin.com/hc/en-us/articles/360013355499-Online-Meetings-Zoom
You’ll find the list of the various Bookly add-ons here: https://codecanyon.net/user/ladela/portfolio which you can purchase in addition to the default Bookly PRO for more advanced functionality.
Bookly, like yourself, is a small business where everyone is pouring their heart and sweat into developing plugins that would add value to your business, however, we can only do so much. If you decide in favor of Bookly anyway, feel free to contact us with any pre-sales/configuration questions related to Bookly. We’re always happy to help.
For further assistance or additional questions/clarifications about this, please email us at sales@bookly.info and mention Ticket #188869 so we can look into this matter for you.
Many thanks,
Richel
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Hello,
Following my message above, please note that we cannot delete your comments – only Envato can do that since CodeCanyon is their platform.
If you can’t find your comments, please contact Envato support with this concern https://help.market.envato.com/hc/en-us/articles/202821620-Contact-Us as only they can find out the status of your comments on their platform.
For anything else, please send us an email at sales@bookly.info and mention Ticket #188869 so we can look into this matter for you.
Many thanks,
Richel
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Hey, after installing Bookly Special Days, there are all days visible in Booksy calendar to pick up a date. Is there a option to show only special days?
Kind Regards
Hello,
Thank you for your message.
Special Days will override the weekly schedule and the availability will be displayed in the back-end calendar. If you would like to see only the availability for Special Days, you will need to disable totally the weekly schedule (by setting all days to “Off”).
Thanks!
Alex
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i want to buy this plugin. is it possible to set the price higher on christmas with this plugin?
Hello,
Thank you for your message.
Currently, such option is not supported. You can leave your request here: https://ideas.booking-wp-plugin.com/boards/feature-requests and if it gets enough votes, it might be implemented in the future release.
Thanks!
Kate
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Hi,
I have installed this plugin but when we add a special day it is not coming up as availible in our booking form.
Kind Regards, Christopher Dodson
Hi Christopher,
Thank you for your message.
The issue you’ve raised requires personalized support, please follow the link below to create a support ticket, so we can look into this matter.
Click Here To Get Bookly Support
Thanks!
Yulia
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Hi there,
when entering the purchase code in WordPress, i get “×Purchase code verification is temporarily unavailable. Please try again later.” Other bookly plugins work without a problem.
Thanks for your support /Janett
Adding to this: the plugin does not seem to work at all. The “Add special day” button shows up in individual staff members and services (as it’s combined with the service schedule plugin) but nothing happens when I select a date or date range and press “save”.
Hello Janett,
The issue you’ve raised requires personalized support, please follow the link below to create a support ticket, so we can look into this matter.
Click Here To Get Bookly Support
Thanks!
Alex
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Hi, I would like to know if with this plugin I can setup different pricing for different months. For example, set the service price for June at 100$ and for August 150$. Thank you in advance1
Hello,
Thank you for your message.
In order to set up this pricing, you will need the Service Schedule Add-on too and create 2 service in this case, that will have different prices and availability. Check this guide for more details: https://support.booking-wp-plugin.com/hc/en-us/articles/213850385-Services-Available-at-Limited-Hours-Service-Schedule-Add-on-
Many thanks,
Alex
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Hi I bought the bookly special days and special hours and I have an older version of Bookly and Bookly Pro.
SO can you please send me theolder versions of the addons working for bookly version 19.4 and Bookly Pro Version 3.4
Thanks
Hello,
Thank you for your message.
Please follow the link below to create a support ticket, so we could help you
Click Here To Get Bookly Support
Thanks!
Yulia
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Hello, this Add-on doesn’t work in Czech language website (maybe in other language).
Because In Czech language we have two months “červen” (June) and “červenec” (July). And when i want setup special days for 12. červenec (July), so Bookly say “Date in past”, because Bokly mean, that i want setup for 12. červen (June).
I wanted to report this error by email, but they don’t want solve this problem until i renew Support.
So i report this bug here 
Thank you, Dominik Letko
Hello Dominik,
Thanks for your post.
Bookly uses WordPress translation regarding dates, weeks and months. This means that the WP Czech translation for these months is incorrect. You can correct this translation by using some third-party plugins like Loco Translate.
Thanks!
Alex
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Is it possible to set the Time slot length in global settings to 1 hour and special days time interval to like 15 min? I do not want my default duration of services to be 15 minutes, but I want to set special days with a setting of 15 minutes.
Hello,
Thank you for your message.
I’m afraid such option is not supported. You can leave your request here: https://ideas.booking-wp-plugin.com/boards/feature-requests and if it gets enough votes, it might be implemented in the future release.
Thanks!
Kate
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The Special Days add-on has never worked for me. When I click on the button to add a special day, nothing happens. I’ve tried reinstalling the plugin, entering the purchase code, and I’ve tried to use the feature in multiple browsers.
Hello
The issue you’ve raised requires personalized support, please follow the link below to create a support ticket, so we can look into this matter.
Click Here To Get Bookly Support
Thanks!
Kate
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I have an event which will be the same for two different dates. Can I set Capacity (min and max) for both dates in the same service (special days setting in Bookly)
Hello,
Thank you for your message.
Please, check our Bookly Group Booking (Add-on): https://codecanyon.net/item/bookly-group-booking-addon/21344225 which allows you to set up the capacity for the service. The capacity is implemented for each time slot.
Let me know if it works for you.
Thanks!
Kate
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Thank you for the reply. I have the Group Booking add-on. So when I set the capacity it is working for both special days? There is no individual setting for each day?
Hello,
Thank you for your message.
Yes, sure. The capacity will work for each day.
Let me know if you have any other question.
Thanks!
Kate
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Ok, so if i set the capacity to 20 it will be 20 for each day correct? And not as a whole?
Another question, when I set special days, other days are still available in the Bookly booking form. Is it possible to set the Bookly booking form to only show available days set via special days? It does not make any sense that the customer can choose other days and then get the message that the service is unavailable
Hello,
Thank you for your message.
Yes, that’s correct.
Let me know if you have any other questions.
Thanks!
Kate
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Hello,
Thank you for your message.
You need to disable all the days in a staff member’s schedule https://prnt.sc/11bznpc. In this case, only special days will show up for booking on the front-end.
Thanks!
Yulia
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Ok, thanks. But I thought special days on services meant that all other days was unavailable. What if this staff member has other services where he needs to be available, these days will then show up on this service booking form as well?
Hello,
Thank you for your message.
In this case, you will need to set up specific dates for the services (which can differ from staff members’ schedules). You can do it with the help of the combination of Bookly Service Schedule (Add-on): https://support.booking-wp-plugin.com/hc/en-us/articles/213850385-Services-Available-at-Limited-Hours-Service-Schedule-Add-on- and Bookly Special Days (Add-on): https://support.booking-wp-plugin.com/hc/en-us/articles/212817929-Extra-Long-Short-Days-Special-Days-Add-on-. This combination allows you to set up a specific schedule for the particular service, so it will not affect the other services: https://prnt.sc/11c35y1.
You can test this combination by generating your personal demo version: https://www.booking-wp-plugin.com/demo-list/. Add-ons can be activated in the Plugins section.
Thanks!
Yulia
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Thanks. I already have this combo, but still, show all days and times in the frontend bookly form. I really hope it is possible to only show actual days/times the service is bookable. Backend: https://prnt.sc/11c4cny Frontend: https://prnt.sc/11c4aph
Hi,
if you are using the Bookly Service Schedule in Combination with Bookly Special Days add-ons then make sure you’ve set the schedule to OFF for the services too and set up only Special Days you need. If you feel you need some further assistance, please contact us at support@bookly.info for additional support.
Regards,
Olya
Bookly Customer Support
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Hi, I had purchased Bookly Pro, I would like to ask whether do you have those addons for the function i need.
I am doing a cleaning services website, and using bookly Pro.
I need every Saturday, Sunday, and Public holiday to have additional $10-$20 on top of the normal price, which addons should I purchase?
And in additions, I doesn’t want to allow the booking to be able to cancelled after my client paid for it, but I want to allow only reschedule or postpone of appointment instead of cancel, can I set this function?
Hello,
Thank you for your message.
I’m afraid such option is not supported. You can vote for this request: https://ideas.booking-wp-plugin.com/boards/feature-requests/9003 and if it gets enough votes, it might be implemented in the future release.
Reschedule function is presented in Bookly Customer Cabinet (Add-on): https://codecanyon.net/item/bookly-customer-cabinet-addon/22060627
However, it will be still possible to cancel the appointment. The only thing you can do is to remove cancellation options from email notifications.
Let me know if it works for you.
Thanks!
Kate
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Hi, bookly, Thank you for some good plugins. One question:
When I have Service Schedule add-on and Special Days Add-on and set a special day on the service, this will be the only day this service can be booked – correct?
Thanks Jacob
Hi Jacob,
Thank you for your message.
That’s correct. If you set only one special day with the help of the combination of Bookly Service Schedule (Add-on) and Bookly Special Days (Add-on), this will be the only day this service can be booked.
Thanks!
Yulia
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Sorry but this does not work. The service still has other available times the users can pick. I thought a combination of Bookly Service Schedule (Add-on) and Bookly Special Days (Add-on) would work so if I set specific dates in specials days in service this service would only be available here and not also take staff members into consideration
Hello,
Thank you for your message.
Please follow the link below to create a support ticket, so we can look into this matter and help you with settings.
Click Here To Get Bookly Support
Thanks!
Yulia
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On rare occasions i have a staff member work outside of his normal Schedule and Business Opening Hours. I am using Special Days to set the time outside of these normal hours, but it does not show on the front end. Available times were constrained by the Business Hours and/or Staff Schedule. For example. if office hours were from 08:00 – 15:00, and Staff Special day is from 14:00 – 18:00. It only shows times between 14:00 and 15:00. I would also like to show his availability till 18:00 in this instance.
Hi,
This behavior shouldn’t occur, the schedule that’s added in the Special Days tab should override the weekly schedule.
If this behavior persists or you can recreate it please contact us directly so we could look into this matter.
Thanks!
Alex
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Hello support team,
our domain has changed. This product has been registered for www.volksbank-herzensangelgenheiten.de. The new domain is www.villa-eschebach.de. We no longer have access to the old admin area.
Please transfer our licenses to the new domain.
Many Thanks
Hi,
Please send us an email to support@bookly.info with this ticket number #149033 and the purchase code so we could look into this matter.
Thanks!
Alex
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Hi, I’ve downloaded and installed the Service Schedule and Special Days Add Ons, as I am trying to set up additional sessions ‘holiday camps’ on certain dates. I have followed the videos and support documents and have tried extensively different options and different ways but I cannot get the “special days” to appear on the front end for the customer to book. Keeps saying “No time is available for selected criteria.” Help would be appreciated. Thanks.
Hi,
Could you please try to disable the “Calendar” from the second step of the booking form, in the Appearance menu? If the problem persists, please send us an email to support@bookly.info with this ticket number #148404 and the purchase code so we could look into this matter.
Thanks!
Alex
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