1125 comments found.
I want to upgrade from free version to pro, but before I do this, I want to make sure it will not erase my actual content from the Free version. Will it erase it? Do I Have to start from scratch?
At your convenience.
Thank you.Hi there,
Thanks for using our plugin. It will not eraste your timeline stories content when you update the plugin free to pro. But, You can take the backup of your timeline stories with the help of using the wordpres default import/export feature. You can download the data in the XML file. Please check the screenshot: https://prnt.sc/Y9zZANB54tRQ
Thanks & Regards
I’ve added the timeline to my website. Now I’m trying some stuff with images and videos. But the text is only visible when selecting it. Otherwise its just an white space. See: https://funfit.nu/over-funfit/ how can I get the text visible?
Hi there,
Please contact the technical plugin support team for any help related to this topic https://coolplugins.net/contact-plugin-support/Thanks & Regards
Hi, Since I got no reply for this via support ticket. I have no choice but to put it here,
I sent you support ticket in regarding my last purchase from you. I mentioned that licence not working for me. you said “Thanks for purchasing our plugin.
Actually, You have purchased Cool Timeline Pro plugin and using our another free plugin ( Timeline Widget for Elementor). Both are totally different plugins.
In Order to enable Pro feature you have to purchase Timeline widget Pro plugins
Here You can view our plugin https://cooltimeline.com/demo/"is this is really confusing for that I answered:
“No I don’t understand Can you refund me please so I can buy the other one that work
I had no intention to spend two times on plugins of you that do the same”
waiting for reply
Refund processed… issue resolved!
I just moved my site live, and it has a different URL, can I deactivate the old, and replace with the new, please?
Hi There,
Please share your license key at contact@coolplugins.net so I can update your license key status.
Thanks & Regards
hello, we get an error in the dashboard. TypeError thrown count(): Argument #1 ($value) must be of type Countable|array, bool given
greeting
Website:Yachtskipper.eu / Wordpress / Avada theme
Hi there,
Could you please share full error message with file path or error screenshot? We never face this type of error at our end with same theme.
You can directly share error or contact us at contact@coolplugins.net
Best regards,
Hello
Is possible to make an event before year 1000 or before Christ? If yes, how do this?
Hi there,
Thanks for showing interest in our plugin. Yes it is possible you can make events before year 1000 or before christ using custom based order. For more detail you can check the given link https://docs.coolplugins.net/docs/cool-timeline-pro/faq/how-to-create-timeline-of-stories-before-year-1000/ Let us know if you have still any question.
Thanks & Regards
Hi
Not work. If i set my events use only custom order based, my events not show on my timeline. Show only events which set on date based and start with 1000 year.
You had same problem few years ago. You told me the same thing then and I told you that it is not possible. I stopped using the module because it was useless. Now I said to give it a chance, but it seems that it was in vain. So?
I want to show me a timeline with next years: 1825 BC, 320 BC, 106 AD, 999 AD and 1825 AD and use only custom based order.
I find the problem, but not showing corect dates from BC. When i use events before BC, my timeline not showing correct events. They mixed events.
My code is this: [cool-timeline based=”custom” category=”istorie-romaneasca” layout=”default” designs=”design-5” skin=”light” date-format=”custom” pagination=”default” filters=”no” icons=”NO” animations=”none” show-posts=”50” story-content=”short” order=”DESC”]
Hi there,
You can set the order of each story Go to timeline story setting > custom order based and set the order for each story. For more detail, you can check the given link https://prnt.sc/m08agKgV2xOU Please contact us at contact@coolplugins.net if you are still facing any issues.
Thanks & Regards
Really? You kidding me? If i have 3000 events, i set order for each event? OMG
Hi There,
Our cooltimeline plugin auto order only work with default date format and you can make event before year 1000 or before christ with custom order if you use the custom order so you will need so set the order for each story I hope you can understand.
Thanks & Regards
No, I dont understand why you dont make a good job. Repair the problem and end of story.
@ifcosmin Cool Timeline plugin can order stories 2 ways:- either date based or custom order based.
Inside date-based stories we can auto-order based on dates.
But inside custom order based stories, anyone can write any word / label instead of date so we provided a manual order system inside it because we can not detect what a user is writing while adding a custom label/word instead of date so we can not auto-order it.
You can quickly change order of custom order based stories from all stories view, please check this – https://tinyurl.com/2jpsqx57
There is no issue inside it, it is the way how custom order based timeline work.
I understand very well what you say. But you dont make to order correct years BC and years to 1000. You said use only custom order and set each event… And I said…is no sense because if i have 2000 events, i put 2000 order? Really? Think this and repair the problem. This plugin is not perfect, but can be. Just go to work.
@ifcosmin sorry for inconvenience but currently we can not provide any different solution to you for this because we are counting BC, AD dates inside custom order, we are not combining the with current date system. If you are unhappy with plugin current features then we can provide you 100% refund but sorry we can not add a feature as you want currently.
Ok, so i want refund. Thank you.
you can raise a refund request here – https://codecanyon.net/refund_requests/new
refunded after 5 years of your purchase 
Dear,
I have bought the Timeline pro plugin, but everytime when I install the plugin and want to open the plugin I’ll get a critical error.
Do you have any idea how I can fix this?
Please let me know.
Thank you for your reply
Hi there,
Don’t worry, We are here to help you to fix the issues.
Could you please error screenshot or error message at our email contact@coolplugins.net.
So that we can take a closer look and detect an issues.
Thanks you,
Hello.
I installed the free version and I had no problems. I bought the pro version and uninstalled the free version but every time I activate the plugin the wordpress no longer works.
My version of wordpress is 6.0.2
Please, can you tell me what’s going on or refund me.
Thank you for your reply
Hi there,
It seems like any other plugin is conflicting with our plugin.
Could you please error a screenshot or error message to our email contact@coolplugins.net ?
So that we can take a closer look and detect an issue.
Thank you,
PREBUY QUESTION:
Is it possible to connect timeline with Theme’s portfolio?
Hi there,
Thanks for using our plugin. Our plugin is shortcode based. You can simply use the shortcode to set the timeline. Please check the demo and docs to know more about our plugin. Demos : https://cooltimeline.com/demo/elementor-timeline/ Docs : https://docs.coolplugins.net/docs/cool-timeline-pro/
Thanks & Regards
I am using Loco Translate to do translation. But it doesn’t seem to work. Does Cool timeline Pro support Loco Translate?
Hi there,
Thanks for using our plugin. Yes, Cool timeline plugin supports with loco translate.
Thanks & Regards
Hi There: I would like to write a php script to access the field ‘Story Date / Year’ in Story in Cool Timeline Stories. Can I change the content directly? If yes, please advise me which table I should modify. Thanks.
It is sad to hear – No support on this ticket
sorry @c3jack your feature requirement is outside of support scope which need some customization, we provide support only related to plugin bugs, not for extra features. Hope you understand this.
I have found out the table and field needed for ‘Story Date / Year’ in Story of Cool Timeline Stories.. Table is post_meta and fields is meta_value. Am I right ?
Hi there,
Yes, You are right. If you have any further issues please contact at contact@coolplugins.net
Thanks & Regards
I would like a refund. It will not activate and I have never had a plugin that i have to wait for it to be activated. It is now past my deadline for creating a project that needed a timeline and this plugin and the fact I cannot activate it is pointless. Please provide a refund.
Please check it is working or contact support at contact@coolplugins.net along with your url so that we can detect it better way or if you just need a refund, please raise a request here – https://codecanyon.net/refund_requests/new
I purchased this from you and it will not activate. My code is: d191999d-ec89-427c-9ecd-c32fdd96f6e4
It says:
License Verification Status: ❌ License is not verified yet! Response Error, contact with the author or update the plugin or theme
Developer’s Support Validity Status: ❌ N/A
Please fix this asap, I am working on a project and need this to work. thanks
Please check now it is working, license server was under small upgradation, sorry for inconvenience.
Hello,
We have installed the plugin on a website with Elementor and Elementor Pro. They both have the latest versions installed.
The “Cool Stroy timeline” and “Cool content timeline” widgets do not appear. Please, can you check if they are compatible with the latest versions of Elementor?
I await your response, thank you.
Hi There,
Thanks for using our plugin. Actually, Cool Timeline Pro is non- elementor version. We have not created “Cool Stroy timeline” and “Cool content timeline” widgets for elementor. If you want to use it on elementor pages then please paste the shortcode inside shortcode widgets in elementor. Our another timeline addon that is work only with elementor plugin Timeline Widget Pro (Elementor Addon).You can check here https://coolplugins.net/product/elementor-timeline-widget-pro-addon/ If you have still any questions then please contact us at contact@coolplugins.net.
Thanks & Regards
Hi , this plug-in is amazing. But I got one question – should user be ‘Admin’ role to add storyline. I would like ‘editor’ role can do the edtting too. Is it possible?
Hi there,
Thanks for your valueable feedback. You have to do customization in the plugin’s code. Go to file path : wp-content\plugins\cool-timeline-pro\admin\class-cool-timeline-posttype.php Remember one thing, these changes are temporary because when you update the plugin changes will automatically be removed so please save these changes in case you need them in the future.
Add a function after line number 34.
function get_current_user_roles() { if( is_user_logged_in() ) { $user = wp_get_current_user(); $roles = ( array ) $user->roles; return $roles0; // This will returns an array } else { return array(); } }
At line number 74 > $user_role=$this->get_current_user_roles(); at line number 85> ‘show_in_menu’ =>($user_role==”editor”)?true: ‘cool-plugins-timeline-addon’,
For more details, please check the screenshot below. Screenshot-1 : https://prnt.sc/DbQvzVStsg0U Screenshot-2 : https://prnt.sc/fdvKD_BKPwfn
Thanks & Regards
I just bought the plugin and cant retrieve the license code for it, received an email with links where i should click but they dont open and throw an error out. Then read other ways to retrieve it, went to my account on here, says to go to downloads and click on License certificate & purchase code’ (available as PDF or text file). There is no License certificate to click on my profile. This is truly frustrating as i spent 1 hour trying to retrieve it. Can someone help with this?
Hi there,
Please check this tutorial : https://help.market.envato.com/hc/en-us/articles/202822600-Where-Is-My-Purchase-Code-
If any issue please contact us at contact@coolplugins.net
Thanks & Regards
I would like to use HTML tag in ‘Cool Timeline Stories’ of POST title. For instance change the color of text or add an ‘line break’ for prettier looking.Is it OK?
I have tried set ‘story-content=”full”’, but it seems to be working on content.
Where Can I have some sample pages for beginner?
Hi there
Thanks for using our plugin. Please check the demos of cooltimeline pro : https://cooltimeline.com/demo/, and read the docs carefully : https://docs.coolplugins.net/docs/cool-timeline-pro/ If any questions please contact us at contact@coolplugins.net
Thanks & Regards
Hi, does this plugin allow filters on horizontal timelines?
Hi there
Thanks for using our plugin. Sorry, our current version does not support this feature.
Thanks & Regards
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There was small server downtime, it is on now, please check – https://cooltimeline.com/demo/
