408 comments found.
Hi. Not a big deal, but can I change the “Carrie” name that’s used as the default for the agent? I can’t seem to find it in the settings. Thanks!
Hi,
You can change the name Carrie and ALL the texts used by the chatbot from ChatBot Pro->Language center.
For any further help, kindly open a support ticket from https://qc.ticksy.com/
Thank you
Hello, I have recently purchased ChatBot for WordPress, now I would like to buy KnowledgeBase Glossary, FAQ & HelpDesk ChatBot, can I buy only KnowledgeBase plugin or do I have to buy the whole package including ChatBot? If so, won’t there be any conflict in the plugins? Thank you, Pikora
Hi Pikora,
The ChatBot is integrated with the KBx, so you can’t purchase without that. However, you can turn off the ChatBot feature that comes with the KBx and there won’t be any conflict.
Thank you
Hi, Can you customize the chat look, feel and change all aspects of the coloring and theme including the chat waiting message from zigzag to dots etc
Hi,
You can change the colors, upload your own background image and also upload custom loading image.
Thanks
Great can you remove the menu and icons in order to have a plain basic chat window without all of the other menus?
Also it is not clear how do you embed the chatbot into a page and not have the floating widget?
Yes, you can hide the extra icons.
You can embed the chatbot on a page using a shortcode.
Thanks
Where can I find the shortcode and how cn I hide the extra icons?
Shortcode and other settings are in the plugin dashboard settings area.
Is the shortcode and hiding the extra icons only available in the pro version or can we test it in the free version too?
Pro features
Where can we the customisable things and features that you get in the pro version
If we are using wordpress how can we automatically get the registered users name and say hi Username without having to ask the user, as they are already registered on Wordpress?
No need to do anything. This is supported automatically for logged in users.
Great, we’ve purchased direct from your website, we can update the font size for the chatbot but the font size does not change for the user it is still small even though we have changed the font size to 18
Please open a support ticket from https://qc.ticksy.com/
Thanks
done,
I have also noticed that even though the persistent history is enabled every time to refresh the page it starts the conversation from the beginning. How to solve this error?
The “Support” button at the bottom does not seem to do anything.
Hi,
Please open a support ticket from https://qc.ticksy.com/ and include the site link so we can check.
Thanks
The site is being locally developed though and won’t be online until its built. Thanks for quick response.
This can happen if you disabled all the Support items like email, FAQ etc. from the Start menu. You can disable the Support icon from Settings->Icons and Themes->Bottom Icon Settings
Thanks
My bot stuck on typing. DialogFlow already connected.
Hello
Is it compatible with an RTL language?
thanks 
Yes, it is.
Thank you
Hello support, how can I remove the permanent loading animation? The img is comment.gif.
Best regards, Daniel
Hi Daniel,
Kindly open a support ticket from https://qc.ticksy.com/ and include the page link, so we can review the issue.
Thank you!
Hi… I want to disable chat input field. I don’t want visitors to type any message. They’ll have to click on faq and get the answers. Is that possible?
Please open a support ticket from https://qc.ticksy.com/ . We can give you some CSS to hide it.
Thanks
Hi,
A few pre-sales questions please.
1. I will have posts containing text transcript of audio and the matching audio will be attached to the post. Can the bot search for posts that match the user query, return the most relevant but return the playable audio if it exists?
2. Following on from above, if I use DialogFlow and / or GPT-3 can I provide context of the active user (profile, chat history, comments, related data, etc.) and this fine-tuning training data (instead of few-shot learning) is included in the AI generated response?
3. A mix of all of the above to create the most “intelligent” chat bot possible to answer user questions and queries.
Thanks!
1. It can do site search but to return playable audio will require additional work
2. The bot will display whatever results are returned from OpenAI or DialogFlow. Currently, the bot cannot send training data to DialogFlow or Open AI
Thanks
Thanks.
1. Do you plan to support this? What additional work is required?
2. Do you plan to support training data or few-shot learning (by passing WP content)?
Pre-sales question: Can you connect it to a CRM to get the leads?
Hi,
You can Export the name, email, phone no. etc. collected as a CSV file.
There is also a premium addon available that supports Zapier.
Thank you
My client is interested in your plugin but if it offer Chat Bot functionality as well. We have limited team members. So for online chat we need bot to respond on WhatsApp. Plz tell me if this plugin offer Chat Bot functionality or any other that we can use.
Hi,
This is a ChatBot plugin. Please read the plugin description thoroughly. If you are looking for Live chat functionality along with the ChatBot, contact us from our profile.
Thanks
2 questions: -Will I have complete access to code do modify it? -What does the extended version offers on top of the other?
1. The code is open source but support is not provided for modified plugin
2. The extended license is for Theme developers to include the plugin with their theme. There is no extra feature for that. For addons and additional features you can contact us from our profile.
Thank you
Hi, just some quick pre-sales questions: Can I use the chatbot with multi-language website? Can I redirect the user to another website with Conditional Menu Driven Conversations?
Hi,
Multi language is supported through another premium addon. Popular multi language plugins do not work with our ChatBot.
Our conversational form pro addon can show conditional responses using HTML or text field. But direct redirect to another URL is not supported.
Thanks
Hi, so inside the responses I can put a html link tag that after the user’s interaction redirect the page?
Yep, you can do that. But need the Conversational form builder pro version for Conditional field support. Kindly, email us from our profile for more details on the addons.
https://codecanyon.net/user/quantumcloudRegards
I just did, thank you for your quick responses!
Hi, would it be possible to hide some of the automatic answers of the bot? My client doesnt want the message ” Bot has joined the chat ” and also doesnt want the “Hi Im BotName” after the bot asks for the name of the client. Can I hide this messages even with css?
Yes, you can choose the option Skip Greetings and Trigger an Intent. Also, disable the 1st message. Both from General settings.
For technical support, kindly open a ticket from https://qc.ticksy.com/
Thank you!
Hello good day. I am trying to connect Dialogflow to the chat bot but after following the steps in the tutorial I get the following error.
Connecton Failed. com.google.apps.framework.request.NotFoundException: No DesignTimeAgent found for project ‘oceano-escena’.
HI
In a Multiste network, the bot scan information all network sites(subdomains) or only the main domain
Because we have a main site, a store in a subdomain and a blog in other subdomain and we like that bot could find post, products that are in the same domain but in differents subdomains
I hope I make myself clear
Thanks for the help
Hi,
It will work per site basis – not all network sites.
Thank you
can I disable chat and other ways of contact and leave only the chat bot? thanks
You can disable the various interaction options as needed – including email or other contacts. But it is a chatbot and there is no option to disable chat.
Thank you
´mean live chat with person .. leave just bot
Yes, you can. Live chat is a separate premium addon.
Thank you
Hello, I have a saas website for a restaurant, does your plugin serve a similar option to saas, where each retailer can create a bot? It doesn’t have to be on the same platform I have, I can add it to a sub domain or domain
Hi,
Currently, such features are not available. As this is a WordPress plugin it must be installed on a WordPress site. But after installing on a WordPress site, you can use an embed code to display the Bot on any other site.
Thank you
Hello, can i do this withf this plugin and then recieve an email with de conversation?
Welcome message: Welcome to El Carmen, how can we help you? Default Options: • I want information about services and rates • I want to visit the center Answers: • If you choose the option I want information about services and rates, this would be the answer: provide us with your name, telephone number and email and we will contact you as soon as possible. • If you choose the option I want to visit the center, this would be the answer: From the “contact” tab you can book your visit or if you prefer you can provide us with your name, telephone number and email and we will contact you to book your visit. Final: Thank you for your interest in El Carmen.
Hi
Is it possible to sync instagram page inbox with the chat? (Like facebook)
Thanks in advance
Hi,
The question is not entirely clear. But the ChatBot can auto respond to Instagram inbox if that’s what you meant.
Thanks
This item was featured on CodeCanyon
Elite Author
Contact the Envato Market Help Team
