48 comments found.
Hello,
I sent message on your support system two days ago. I didn’t get reply. How do you setup email to ticket cron job. There is no docs on your site about this.
Hello Are you using cPane based server?
You can check the doc for cPanel at https://supportgenix.com/docs/?dr=25397
Its working now, Thank you,
But it has included style with the ticket.
P {margin-top:0;margin-bottom:0;} Test Email
Sent from Outlook
Would you please send a screenshot?
I cannot send images here.
You can send via our ticket system
There is no option to send image. Could you give me your email address. I can email you the screenshot.
I can see that there is option to upload files. However, you can use this tools to take screenshot and send the screenshot link https://app.prntscr.com/en/index.html
Please make sure to create ticket at https://supportgenix.com/ticket/
Congratulations. I will this, Am I buying it?
Thank you. How can I assist you?
Does your plugin has a notification system? Like sending a notice to multiple emails under a particular category.
Hi, in your website for support is impossible open ticket 
I have this question:
1. how change logo and copiryght ?
2. Impossible translate file language with Loco Translate, how solve this ?
thank you
Hello You can fill the contact form https://supportgenix.com/contact/, if you face any issue with creating ticket. We have found that ticket system on our website is working. It would be better, if you let me know, what is the error showing during creating the ticket.
1. You can change logo from WP Dashboard > Appearance > Customize. We will add the copyright change option in next version.
2. Would you please send a screenshot or issue details that you are getting during using Loco translate?
Hi ticket number #7C0DBF93 thank you
WP Dashboard > Appearance > Customize change logo…I have insert logo with the same size as your but system want cropped image…whatever size you put the logo is no good…
WOW !!! Tautomatic response for my ticket in your website arrive not formatting but in this format: <p>Dear Cal Cammarat,</p><p>Your request (<a href=”https://supportgenix.com/ticket/#/tickets-details/3”>#7C0DBF93</a>) has been received and is being reviewed by our support staff. You will receive a response as soon as possible. To add additional comments, follow the link below:</p><p><a href=”https://supportgenix.com/ticket/#/tickets-details/3”><strong>View Ticket</strong></a></p><p>Thanks,<br />SupportGenix</p>
I think your plugin is not yet ripe for sale, nice script but still too full of problems
Hello I would like to inform you that we have fixed the translation issue, Email Template Issue, and Logo/Favicon upload issues. Thank you.
Congratulations, Nice Work
Thank you.
Support Genix has been easy to use and extremely helpful. We have received a few less headaches with new clients because of the time-saving features that this plugin provides. It’s been a lifesaver for our team!
Thank you for this Nice Plugin.
Thank You
Support Genix – WordPress Support Ticket Plugin – GLWS!
Thank you.
Great work!
Thank you.
Congratulations, Nice Work, GLWS 
Thank you
