Hi,

Thank you for reaching out to us.

Yes, our plugin can work with AutomateWoo. The email of AutomateWoo will be displayed in the form of our “Default Template” if you select it.

For more info and specific instruction, please visit our documentation of this part: https://docs.villatheme.com/woocommerce-email-template-customizer/#configuration_child_menu_8531

Best regards.

Hi,

Thank you for reaching out to us.

We have taken a quick look at the plugin above, so the part where the 2 plugins not work is “Let your customer choose a specific date to start the subscription”, is that correct?

Actually, we have not checked the compatibility with this plugin so I can’t say for sure. If you want us to check it, please create a support ticket on this Support Forum. We may discuss further.

Best regards.

Ok will create a support ticket, thank you

Hi,

Thank you for reaching out to us. The Responsive point is in the Background settings, please see this documentation.

And this option applies to all elements in the email, not only the text. For the Text component in particular, you can apply custom CSS for each text element directly by using this: https://prnt.sc/8EWnjUV_k0Sh

Best regards.

Hi,

Thank you for reaching out to us.

Does the email “Payment reminder with 1 hour delay” appear in the WooCommerce Email list?

Our plugin can only make the 3rd plugin emails display in the form of Default Template when they’re available in the WooCommerce email list. For more information, please regard our documentation of this part.

Best regards.

Hi,

Thank you for reaching out to us.

Do you mean there’re only 3 socials, or you see more, but can only add 3 socials?

Either way, it should not be. I’ve tested on my site but don’t encounter this issue. We haven’t received tickets about a similar problem also. Please create a support ticket on our Support Forum. We would need to check this further on your site.

Best regards.

Hi,

Thank you for reaching out to us.

For any emails created by 3rd plugin, these emails will be displayed in the form of Default Template, you can regard our documentation of this part: https://docs.villatheme.com/woocommerce-email-template-customizer/#configuration_child_menu_8452

The Wishlist or In-stock notification email are made by a 3rd plugin, too.

But for the last time we checked with Automate Woo, the plugin builds its own way to send email. and its email templates. It use wp_mail function to send email. Therefore, you can use this plugin to design it: https://wordpress.org/plugins/9mail-wp-email-templates-designer/

Best regards.

Angela, thanks.

What about: Advanced Shipment Tracking, TrackShip, and ShopMagic?

We have built the compatibility with Advanced Shipment Tracking, but there’s a few changes in their latest version, so we may need to check again if there’s any issue between the 2 plugins.

Regarding the other 2 plugins/apps, our plugin has not been checked the compatibility with them. I can’t say for sure if they can work together. But you can try our free version to test. https://wordpress.org/plugins/email-template-customizer-for-woo/

Best regards

Hi,

Thank you for reaching out to us.

Yes, in the premium version, you can add rule to each template. Among the rules, there’s one for the billing address: https://prnt.sc/yr80wRnyfqds

This rule allows you to send different email templates based on customer’s billing address.

There’s also one rule for languages if you use multilingual plugin, which allows you to send different email templates based on customer’s selected language.

But currently, we don’t have rule for Shipping address yet.

Best regards.

Hi,

Thank you for reaching out to us. Yes, the option to show SKU is available in the premium version: https://prnt.sc/jKNnrDW-JYAf

Best regards.

Hi,

Thank you for reaching out to us. Currently, the email reply from the customer will be sent to the “Send from” address. In the next update, we’ll add the function to allow the reply email from customer to send to different email addresses.

Best regards.

Hi,

Thank you for reaching out to us. Yes, the CSS to change the font to Google fonts is supported in the premium version. But there’s one note when you use it. It depends on the receiver Mail app if it supports the font you use. If the Mail App of your customers does not support the font, it’ll use the default font instead.

Best regards.

Hi,

Thank you for reaching out to us. Yes, the option to show the SKU is available in the free version also, so you can test out first to ensure it works as you expected. Please visit and try out the free version of our plugin here: https://wordpress.org/plugins/email-template-customizer-for-woo/

Best regards.

Yes, our plugin is compatible with WPML.

Best regards

Hello,

If they are order meta, yes you can use shortcode to get the meta data. Please refer to https://docs.villatheme.com/woocommerce-email-template-customizer/#configuration_menu_6277

Best regards

Hi,

Thank you for reaching out to us.

Please make sure you drag the hook to the correct place. The hook should be in its place in the WooCommerce default email.

For example, if our plugin is deactivated and you send a WooCommerce email, the bank details in that email is below the order table, then you would need to drag the WC Hook to below the Order details, and select the hook “woocommerce_email_after_order_table”

One more thing, please test the hook with a real order email, please don’t use testing function in this case.

Best regards.

Hi,

Thank you for reaching out to us. We have an article about this issue, please check the possibilities stated in this post: https://villatheme.com/faqs/#faq-773114125

In this case, I think it’s just the SMTP issue. I tested on my site with the processing order and completed order emails, but there’s no problem.

If the article above does not help, please create a support ticket on our Support Forum, we’ll be checking further on your site.

Best regards.

Hi,

Thank you for reaching out to us. Yes, the button “Undo” is not available currently.

Best regards.

Hmm…this is not user friendly. Any plan to have it in the future?

Yes, we’ll add it in the future updates. Please kindly wait

Hi,

Thank you for reaching out to us. By “Customer note” I supposed you’re using the component, is that correct? I assumed because the shortcode only has one line. Can you send me images of how the note shows in admin editor versus how it shows in real email?

Thank you. Best regards.

Hi, sneding screenshot with settings an what i see in email and what i see in order detail admin zone. In admin editor is also customer note in one line and I need to have customer note with line breaks.

I see, thank you for the image. Please contact us through this email address: support@villatheme.com I’ll be sending you the fixed version.

Hi,

Thank you for reaching out to us.

When you install both Germanized and our plugin, the emails created by Germanized will display in the form of our “Default Template”. With this, you can customize the form of the email with our plugin, and edit the email content in the email settings of Germanized.

Best regards.

Hi,

Thank you for reaching out to us. Unfortunately, we can’t support this issue because the version of Outlook is too old.

One more thing, Outlook image width is width-inline, it can’t be managed by responsive point.

Best regards.

Ok i see.. Thank you.

For the width of the container, I think you’re mentioning an option like this: https://nimb.ws/PhtZ8o For example, you want to make the layout bigger: https://nimb.ws/8Kz29R Is that what you’re looking for? If yes, this option is available in the premium version.

Regarding the other question, of email with text only, it’s done in the WooCommerce email settings: https://nimb.ws/ly2ZTR It’s this option: https://nimb.ws/kXt0YR

Yes, that is what I mean, as well as to make two column container with 70/30 ratio. Thanks.

The ratio is currently unavailable, unfortunately.