568 comments found.
Hi, Is it possible to send automated email to customer on canceled order status? I mean pending payment orders turn to canceled order after a limited time. I want my store to send an automated email saying that the order was canceled due to not completed payment. It seems canceled order email goes only to admin Please see > https://prnt.sc/xRpgdrF01QEv
Hi,
Thank you for reaching out to us. Our plugin does not send emails, its function is to customize and design email of WooCommerce. To send emails which are not initially from WooCommerce, you would need to find another plugin with that function instead.
Best regards.
So if i find a way to my store send canceled emails i will be able to edit its template via your plugin, right?
If the canceled email appears in the WooCommerce email list: https://prnt.sc/zVZ0T3mkiS42 You’ll be able to customize the form of the email via “Default Template”, and the email content in the email settings in the 3rd plugin that creates that email.
I tried to use ShopMagic’s plugin to automate “Payment reminder with 1 hour delay” emails. Emails were sent in woocommerce default template. a picture for header and a text for footer.
If the “Default Template” of our plugin was not assigned to “Payment reminder with 1 hour delay” email, I supposed the email was not listed in the WooCommerce email list, as in my screenshot above, is it correct?
Correct, thank you.
Hi! Just bought the plugin and would like to ask how can i set the font size to different size on mobile? I have added custom class to the text span tag and used custom CSS on it in the custom css tab, but the text not changing ot the mobile preview.
Hi, another question is how can i set the product summary on mobile to show the product image in small size as on desktop? I would like the product images to be on the left and product name and price on the right of the image on mobile view. Thanks in advance!
Hi,
Thank you for reaching out to us. I notice there’s a similar topic on our premium Support Forum, it’s this topic. If you’re the author, please keep us updated on the topic only.
Thank you. Best regards.
Hi. Yes i found the forum after i wrote these questions. Yes i will keep updated the forum post. Thank you!
Is there a way to add a pay now button to the woocommerce Customer Invoice Order Details template, so when I email them the order they can press the “Pay Now’ button and it will take them directly to the checkout to pay.
Hi,
Thank you for reaching out to us. You can create a button to pay with the “Button” component, simply change the text and select the {payment_url} shortcode as in this image: https://prnt.sc/8DEalWPpTkDa
Best regards.
hello,
some questions on the shipping address at includes/email-render.php
These three lines of code
$shipping_address = $this->order->get_formatted_shipping_address();
$shipping_address = empty( $shipping_address ) ? $this->order->get_formatted_billing_address() : $shipping_address;
$shipping_address = str_replace( ‘
’, “
The “empty function” is not working at all. It will still display the billing address when the shipping address is not null.
Am i missing some php module for this plugin?
Regards
Hi,
Thank you for reaching out to us. I just made a test on my site, there’s no problem. The Billing address and the Shipping address are displayed properly and separately. In this case, we would need to check it on your site, please contact us via this email address: support@villatheme.com
Thank you. Best regards.
Hi good morning. It would work fine with the plugin: https://gigathemes.club/descarga/yith-woocommerce-review-reminder-premium/ ? is that I would like to style your review reminder emails.
I am waiting for the answer to be able to decide to buy it, a million thanks for everything.
Greetings and many blessings.
Hi,
Thank you for reaching out to us. With plugins that create their own emails, if their emails is listed in the Email list, their email will be sent in the form of our “Default Template”. With the “Default Template, you can customize the email content in the settings of the plugin that create the email. For more information, please regard this documentation: https://docs.villatheme.com/woocommerce-email-template-customizer/#configuration_child_menu_4901
For Review Reminder email, I recommend this plugin instead: https://1.envato.market/L3WrM
You can send Review reminder email and it’s fully compatible with our plugin WooCommerce Email Template Customizer (both free and premium version), you can customize the Review Reminder email in the email customizer plugin.
Best regards.
How can I add new email type from third Party plugins ? I followed developer guide and added filter in theme function. It shows email type in the customizer but Wordpress is still using default third party theme. How do I overwrite that theme ?
function Custom_Emails( $emails ) { $emails[$id] = [ ‘name’ => ‘Partial shipment order’,’Partial shipment order two’, ‘hide_rules’ => [ ‘country’, ‘category’, ‘min_order’, ‘max_order’ ], ‘accept_elements’ => [ ‘customer_partial_shipment’ //Your component type ] }
];return $emails;add_filter( ‘viwec_register_email_type’, ‘Custom_Emails’ );
Hi,
Thank you for reaching out to us. The code above is to create a new email and edit the email template. It does not include the required code to replace the old email. Therefore, the email which was sent is not the template you’ve edit.
In this case, you would need to add the code to replace the old template with the new one.
Best regards.
Thank you for quick reply, Could you please help me with code which over writes old email, as it will help others too who wants to edit Third party emails ,
Thank you for your reply.
After you save the template, please the ID to render the HTML as in this image: https://nimb.ws/D0F1OE
Then add this HTML to the hook which allows replacing the template of the plugin that creates the email.
With this, we can’t suggest anything further as it requires a deeper check about the code of the email type you’re trying to replace.
If you’re developer, please read our plugin code to know more. The purpose of the documentation for developers is for professional developers to integrate this item with their plugin.
Kind regards.
I want to send different emails for different product categories. Can this plugin help me do that?
Hi,
Thank you for reaching out to us. Yes, you can do that. After you create an email template, you can assign rules to that template. Our plugin is providing a rule that’s applied to product category.
Best regards.
How can I send the emails to customer shipping address instead of billing address? The customers are already registered and have multiple shipping addresses defined. We need to send emails to the shipping email address.
By default, the Shipping address does not contain the email field: https://prnt.sc/Xqr-swbazlHL How do you create another field for email in the Shipping address and how do you get that data?
We are using this plugin to add multiple shipping addresses with email and phone number in shipping addresses.
https://codecanyon.net/item/woocommerce-multiple-customer-addresses/16127030I am comfortable with PHP snippet solutions as well. We need to send the emails to shipping address email – thats all.
Can we send copy of the emails to multiple addresses?
$mail_ids = [ 'customer_processing_order', 'cancelled_order', 'customer_on_hold_order', 'customer_completed_order', ]; foreach ( $mail_ids as $id ) { add_filter( 'woocommerce_email_recipient_' . $id, function ( $emails ) { $emails .= ',second_email@mail.com,third_mail@mail.com'; return $emails; } ); }
And change the list of emails here: https://nimb.ws/Dyqd39
For how to get the list of emails, you would need to contact the support team of WooCommerce Multiple Customer Addresses & Shipping to know how they get this data.
I have created some custom woo-commerce order statuses, how to add those statuses in this dropdown for sending emails. https://nimb.ws/2UEAwu
Actually, in the past we used to make the custom order status appear in our email list, but after a while adding this feature, we realized that it caused quite some unwanted bugs, so now we removed that feature in our plugin.
Now all custom status that’s not from WooCommerce, but created by another plugin, will automatically assigned to the “Default Template” instead. With “Default Template”, you can can’t customize the content for these emails, to edit the email content, you would need to do it in the plugin settings which makes the custom status.
We have this documentation which will let you know more about the “Default Template”, please take a look at: https://docs.villatheme.com/woocommerce-email-template-customizer/?fbclid=IwAR3e3UrymecXSMBuRJSMCjHOs8jm7jtmxYm0RyOFwTwyRZ-_c453KMJEftg#configuration_child_menu_4901
Ok, can you tell me where the email templates are saved, so I can create a copy of that and use in default templates for custom status emails?
By “where the email templates are saved”, I supposed you’re referring to the email content of the custom status?
If yes, in the settings of the plugin that creates those custom status should include the email settings, the email content will be located there. For particular information, you would need to contact their support team to know more.
No, I was referring to the emails that we are creating using this plugin. If it is saved somewhere, I can create a copy in php and reuse or resend on other conditions.
Oh I see, unfortunately, the data is dynamic so it’s unable to copy it.
No emails received for processing and completed order. I set it up with rules properly.
Hi,
I think it’s the SMTP issue, after I’ve received your reply, I’ve made a few tests on my site with the processing order and completed order emails, but there’s no problem. They’re sent to me properly.
However, we have an article about this, please regard this post and try the possibility stated there: https://villatheme.com/faqs/#faq-773114125
If they don’t help, you can create a support ticket on our Support Forum, we’ll be checking shortly.
Best regards.
Is that plugin support all popular mail clients like MS outlook etc?
Hi,
Thank you for reaching out to us. Yes, our plugin supports the common Mail Apps including Outlook. You can test with our free version first: https://wordpress.org/plugins/email-template-customizer-for-woo/
Best regards.
Installed this plugin, but the editor don’t work so I’m not able to edit any texts. What can I do to solve this?
Hi,
Thank you for reaching out to us. I tested with only WooCommerce and our plugin Email Template for WooCommerce, there’s no problem and the text can still be edited in the Editor, also other components.
Have you tested for conflict? I recommend going through these trouble shooting steps if not: https://docs.woocommerce.com/document/woocommerce-self-service-guide/
Best regards.
What are the short codes for the premium WooCommerce Shipment Tracking plugin?
Hi,
Thank you for reaching out to us. We don’t have the “WooCommerce Shipment Tracking” plugin in the Compatibility list, so we don’t have shortcodes for this plugin. However, we do provide shortcodes for this tracking plugin: https://1.envato.market/6ZPBE
You can use WC Hook to attach the tracking info of WooCommerce Shipment Tracking. Please regard our documentation of this part: https://docs.villatheme.com/woocommerce-email-template-customizer/#configuration_child_menu_4783
Best regards.
Could you tell me what hook I need to use?
To know which hook would work in this case, you would need to test.
1. Deactivate our plugin and create a test order, there you would need to check where the info is placed in WooCommerce emails. 2. Then, activate our plugin back, go to the template you want to attach, and drag the hook to the position where the info is as you see in the WooCommerce emails. 3. Lastly, try 4 hooks and see which hook will show the info.
For further assistance, please create a support ticket on our Support Forum.
Hello, in the processing order email to the customers the product image is not showing up. the image is a .webp
Hi,
Thank you for reaching out to us. We have a similar topic about this issue, please visit this topic if this may be the same problem you’re having.
If not, please create a support ticket on our Support Forum so I could check further.
Best regards.
hello is there option to assign template to different email types?
Hi,
Thank you for reaching out to us.
Yes, you can assign the template to the email type here: https://prnt.sc/o3CMLRhv8O9v
Best regards.
Hi, do you have any status update regarding to Automatewoo Support? 2 months ago you wrote your team was working on it. Is there any progress or an ETA?
Hi,
Thank you for your interest. The email of Automatewoo will appear in the form of the Default Template.
Best regards
I’m sorry. But that was not my question.
Unfortunately, It’s impossible to build particular templates for Automatewoo, we were checking it thoroughly and carefully. So the emails of Automatewoo – will work just like emails from other plugins – are displayed in the form of Default Template
Hi Angela, they are actually not. AutomateWoo does not load the default template from your Email Template Customizer. So it is not working as other thrird party plugins like Woo Subscriptions. Or am I doing something wrong?
It’s because the AutomateWoo build its own way to send email. and its email templates. It use wp_mail function to send email. You can use this plugin to design it: https://wordpress.org/plugins/9mail-wp-email-templates-designer/
Hi. I have your plugin. Well, we’ve created new order statuses. And that order status (new) we changed the design through the plugin. But if we change the status of the order, it will print an error:
Fatal error: Uncaught ArgumentCountError: Too few arguments to function VIWEC\INC\Email_Trigger::trigger_recipient(), 2 passed in /var/www155/p5316/mobilecare.sk/sub/new/wp-includes/class-wp-hook.php on line 307 and exactly 3 expected in /var/www155/p5316/mobilecare.sk/sub/new/wp-content/plugins/email-template-customizer-for-woo/includes/email-trigger.php:94 Stack trace: #0 /var/www155/p5316/mobilecare.sk/sub/new/wp-includes/class-wp-hook.php(307): VIWEC\INC\Email_Trigger->trigger_recipient() #1 /var/www155/p5316/mobilecare.sk/sub/new/wp-includes/plugin.php(189): WP_Hook->apply_filters() #2 /var/www155/p5316/mobilecare.sk/sub/new/wp-content/plugins/woocommerce-status-actions/includes/emails/class-wc-sa-email.php(132): apply_filters() #3 /var/www155/p5316/mobilecare.sk/sub/new/wp-content/plugins/woocommerce-status-actions/includes/emails/class-wc-sa-email.php(89): WC_SA_Email->get_recipient() #4 /var/www155/p5316/mobilecare.sk/sub/new/wp-includes/class-wp-hook.php(309): WC_SA_Email->trigger() #5 /var/www155/p5316/mobilecar in /var/www155/p5316/mobilecare.sk/sub/new/wp-content/plugins/email-template-customizer-for-woo/includes/email-trigger.php on line 94
If we turn off the plugin, the status of the order works without problems. Can you help me with that, please?
Thank you very much.
Hi,
Thank you for reaching out to us. I doubt this could be a conflict. Could you check this problem with only WooCommerce, our plugin and the plugin that creates the custom order statuses? Please let me know once you finish.
Thank you. Best regards.
Do you know about some plugin that create custom order statuses and which will not conflict with your plugin? Thank you.
In most of the case, if the custom order status email is listed in the WooCommece email list, then it will be displayed in the form of the Default Template of our plugin. The error above is not a common issue. You can try this plugin for custom order status: https://wordpress.org/plugins/custom-order-statuses-for-woocommerce/
I am sorry but it doesnt work with this plugin. How can we fix it? We really like your plugin and we would like to use it but we cant resolve this problem. Thank you.
I tested it again on my site with only WooCommerce, our plugin Email Template Customizer for WooCommerce, and Custom Order Statuses for WooCommerce but there’s no problem. The Default Template was sent when the order status changed to the custom status I created by the plugin above.
What is the error that you encountered while using these 3 plugins?
I tried to use those plugins. The plugin does not print an error. The plugin works. But if I give the custom order status to “TEST” and I create an email template for this status, and I change the order status from “processing” to “test” then I get an ugly woocommerce email. My custom template email doesn’t come. How can this be fixed?
I just tested again on my site and there’s no problem. Please check this option in the WooCommerce settings > Emails if it’s enabled: https://prnt.sc/IyKeAO83m0PN
Yep, this settings is enabled. I don’t know why is still no working
Would you be able to advise me if I gave you login details to the website? well thank you
If you can fix it for us, we can also pay you money for services as support. Would you please fix it or take a look at it?
Hi,
I’m sorry for this delay in replying. It was out of our working hour yesterday so I left the office. Yes, I would need to take a direct look at it, please contact us via this email address: support@villatheme.com
Thank you. Best regards.
Is this plugin able to integrate with PW Advanced WooCommerce Order Status & Actions Manager plugin? I have custom status need to modify custom email template.
Hi,
Thank you for reaching out to us. For any plugins other than WooCommerce, that create their own emails, if their email is listed in the WooCommerce email list, then it will be sent in the form of our Default Template.
With these emails, you can customize the content in the plugin which creates them, as the content can’t be customized by our plugin. Please let me know if you need further assistance.
Best regards.
Hi any money back guarantee for this plugin? I would like to give it a try
Hi,
Thank you for your interest. Yes, we totally follow the Refund policy of Envato.
If you want to test the Default Template only, it’s available in the free version. Please try this: https://wordpress.org/plugins/email-template-customizer-for-woo/
Best regards.
Pre-Sales Question:
Hi. WP is now sending links to new accounts so they can set their own passwords if the account is created for them at by the site admin (this is how my client is using the site), but your demo site only has the option to send the pre-set password for the new account. Is it possible to send a password link instead and how?
Hi,
Thank you for reaching out to us. When an user is added by the site admin, there’s an option to let the user know their account is created, are you referring to this option? https://prnt.sc/6JkaE5LkKwRq
If yes, there’ll be a link in the New Account email letting user reset their password after the account is created, like this: https://prnt.sc/WsuxOk2jwkqw
The “Reset password” template is for user who lost their password and want to reset a new one.
If you have any other question about the plugin, please let me know. Best regards.
Hi,
Does the plugin work with Woocommerce Donation plugin? https://woocommerce.com/products/donation-product-for-woocommerce/
Will I be able to customize the email sent when someone do a donation? Thanks!
Hi,
Thank you for reaching out to us. For any plugins that creates its own email, other than WooCommerce, their email template will be sent with our form by the Default Template. If the email created by WooCommerce Donation appears in the WooCommerce email list, then it’ll be displayed in the form of our Default Template.
To customize this email content, you would need to do that in the WooCommerce Donation settings. As it can’t be customized in our plugin.
Best regards.
Hi! What is the shortcode for the company name? Greetings.
Hi,
Thank you for reaching out to us. You can use the shortcode {site_title}
Best regards.
Hi there I want to create one template and then adapt all the emails to this template. Now it seems I have to recreate all the different emails one by one… any hints? Best, Caspar
Hi Caspar,
Thank you for reaching out to us. You can do it with the Default Template only. If you create only 1 Default Template and remove all other templates, then the emails will appear in the form of the Default Template.
However, once you do that, you can’t customize the email content.
Best regards.
Hi Angela, thanks for the reply. So I have to recreate every single mail for one or two phrases? I can see that you can create header and footer templates, why not the middle part? Why not define alle important parameters like fonts, sizes, background & colors in one place, so we have only to adjust the different texts for the different emails? best, Caspar
Because the Default Template is to perform the content of the email that’s made by another plugin, not WooCommerce. Our plugin is to customize the email of WooCommerce only. So to customize the content of emails from other plugins, you would need to do that in that plugin instead.
Moreover, you can also customize the content with font, or size in the Default Template: https://prnt.sc/F-Luyd5yamkW
However, if you don’t want to change too much customization in each template, you can design one and duplicate it, the design will be the same and you only need to apply some changes to make it your expectation.
how can i change the font size for mobile screen and I am using 2 column structure
it looks great in laptop but in mobile it break in top bottom
I want these 2 column like 50-50% still in mobile and decrease font size
any tutorial how use CSS in this plugin
and any tutorial how use wc hook
Hi,
Thank you for reaching out to us. There’s an option for you to set the responsive point in the premium version so you can make the template look similar on both desktop and mobile devices. This option is available in the premium version only.
Best regards.
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