12075 comments found.
How do we make it so that the “Double E-mail Verification Completed” email is only sent out once?
If someone clicks the link within the “Double E-mail Verification Request” email it will send them a confirmation email. This never stops!
Also, is there a page for us to send people to for the email verification to let them know they are verified? and it’s completed?
Hi,
Please, fill out a Support request with your concern, providing necessary details to have a look from our side and the Support Team will come back to you.
Thanks,
Indeed Team
Need Support?
Just check the Knowledge Base platform or get in touch with our dedicated Support Team:
I’ve submitted a ticket.
This is more than just an issue with the plugin itself. Can’t have people or bots constantly clicking on the “verification” link to fire off emails to take the server down.
If anything this is a critical component that should be fixed ASAP.
There is not a such link available in order people or bots to “constantly clicking”. You may have the link of resending the email verification notification which may be used only for exceptional cases, but, obviously, is available only for Administrator and not for “people” or “bots”.
Can this accept crypto payments from say coinpayments or similar processors?
There is no crypto payment service on this moment that may handle recurring subscriptions charges, unfortunately.
Thank you hopefully that can be added soon in the future.
is it possible with this plugin to block certain TLD from registering (.ru). I have it blocked on wordpress registration, but they are still registering through your join page?
Can you restrict pages based on a specific user/individual not just upon role?
Restrictions are based on Memberships, not “role” or user.
Is the recurring subscription included in this plugin?
Yes, of course, this is the based of this system.
Hello Why are you abandoning me in mid-air by not providing proper support? I am stuck and my customers are unable to pay. Technical problem, I exchanged with stripe who seems to say that your extension has some corrections to do, I forwarded you the message of stripe. Since May 5, no more answers from you. I remind you that the payment attempts of my customers fail, it is detrimental to my business, you must help me quickly to manage this problem. Please reply to Ticket #703564
Thank you
Hi there,
Please stay in touch with support team related to your concern. As have been mentioned to you already, this is strict related to your current Stripe account, not stripe payment integration.
Thank you, received reply. THX
Hello,
I just wanted to activate the plugin but I keep getting the message: “This license has already been activated on : https://gloriagames.at . Get a new license Ultimate Membership Pro – WordPress Membership Plugin from Envato Marketplace or revoke the current one.” – However, I no longer own this domain and the website has not been active for some time.
Can you please reset the license key so that I can activate/use it on www.goomc.at?
Thank you
See how is working now.
Hi. the plugin never notify on upgrade to last version so I installed the plugin and I did upload the latest version BUT get the message to ” revoke the current one” AND have np option to do so from the page. what / how can i revoke it from my codecanyon user dash?
See how is working now.
Super. Thank you good man!
Hi,
We have a free membership on our site. We would like customers to get this membership by checking out with a particular product, but it looks like as it is free UMP will give anyone who creates an account on the website this free membership. Is there a way we can prevent this? So only users who checkout with the membership product get the membership?
Thanks,
Hi,
Please, fill out a Support request with your concern, providing necessary details to have a look from our side and the Support Team will come back to you.
Thanks,
Indeed Team
Need Support?
Just check the Knowledge Base platform or get in touch with our dedicated Support Team:
I am unable to revoke my license key which I activated for my test website and the website is no longer exist, please help to revoke my license key. Now that I want to install to the new website, it failed. I am unable to submit the ticket due to expired support period. Please help.
Hello, we’re planning to purchase this but I would like to know if there is any manual/option to add external extensions as we would like to extend it for our internal functionalities.
Yes, is possible
I was wondering if there was a way to assign a membership plan to many users at once. We have a hundreds of users that would need to be assigned specific membership plans and it would be tedious to go in and do this manually.
Please ignore this. I found out how to do it. Thank you.
And where did you found this?
Can I use a custom form to enter information for UMP Custom Fields (after they have been created)?
Please follow the ticket thread that you’ve opened related to the same question.
Thank you!
thanks, and you have trial-period?
There is no “trial” version for products sold on Envato marektplace.
i have to report a kind of bug . but i don’t know where so i do it here. when you use paypall express checkout, it doesn’t get the name of our service at the reciept . Your system doesn’t sent a name of the purchached subscription
You may get in touch with support team for any technical details or by checking your concern https://support.wpindeed.com
Hello, is there a way to export in csv custom fields like PHONE?
Custom fields can be exported to CSV file easily from Members section, if any data have been filled for those fields.
Hi. Will this plugin work with this theme https://themeforest.net/item/saxon-viral-content-blog-magazine-wordpress-theme/22955117? I want to authorize users through your solution, and completely close the site from everyone, so that when going through, the user first enters a login and password, and only then sees the content. Is that possible? Like site.com/wp-admin, login and password
We never used that theme so we can not say more about it, unfortunately, but we see no reason why it may not work beside Ultimate Membership Pro.
presales question,
- does it possible for certain membership level able to write a post?
- does it possible to only shows ads on free user and hides ads on paid user?
Yes, is possible to achieve even those kind of scenarios
Hi, after updating the plugin, on my registration page when user input their details, the box turns red. Also the coupon section does apply coupon everything just freezes
i notice the issue is from elementor, so how do i resolve it?
Hi,
Please, fill out a Support request with your concern, providing necessary details to have a look from our side and the Support Team will come back to you.
Thanks,
Indeed Team
Need Support?
Just check the Knowledge Base platform or get in touch with our dedicated Support Team:
Pre-sale question 1: Can I offer discount for member who re-subsribe before their subscription expire?
Pre-sale question 2: Can we set automated payment? I mean the subscription fee should be debited from the users’ bank automatically?
Thank you
