16259 comments found.
Hello How to disable “Digital Products” Module? I don’t want this option on my site, is there a way I can disable this option, so seller don’t get the option upload digital products on their panel, thanks.
From admin panel you can disable “Digital Products”. For more please renew you support pack.
Hello I am using v5.5.7, But on Admin Panel I don’t find any option to disable this Digital Products Function. Can you please tell me specifically where is the option inside admin panel?
From Feature Activation of admin panel.
Check the image: https://i.imgur.com/dehcJZo.png Which option disable the digital downloads function?
Okay . We will check.
bad support, so you are not saying it 
Except renewing the support pack no author will assist you for item support while the item has elaborate item documentation. So if you feel this is bad you can discuss this with envato marketplace authority from here https://help.author.envato.com/hc/en-us
Am I asking for support? I just wanted to know how to disable digital download option and you said you can do it from website feature option. Then I show you a screenshot, which one, as I don’t see any specific option to disable/enable this digital product feature. And I have seen many people are asking, but you are forcing everyone to buy additional support. This is a simple information we are asking for, this is not related to any issues, or any fix! Man makes no sense, your support is very bad, you deserve low ratings with support, truly disappointed
Please renew your support for getting any kind of assistance from author
definately you deserve 1 STAR, Thanks
Please renew your support for getting any kind of assistance from author
Nope this is not our item. It’s from another developer but related with this item.
each time i login to the demo admin so that i can have a look i see this error 500 on admin page https://prnt.sc/dOOLZH8Av_fd
Did you logged in to different user as like customer or seller and admin from same browser?
I login as sellers and it works fine. I think its working perfectly now after i refresh my browser cache
Okay.
Hi, I tested the speed of your site on google speed test, the result is 3.3 seconds (poor) or (weak) with a rating of 39%. Can you solve this problem for everyone? This result is only on smartphone or mobile, on computer instead it is excellent with a response of 0.8 seconds and a rating of 85%. I ask you if you can increase the speed of the site on mobile devices, it is too slow. You may need to shorten the script.
We tested this also. Now come to the point the page speed of google. It depends on the assets what you are using for the home page. As a proof you can check the youtube page speed even https://drive.google.com/file/d/10L1yzQxF27R9Jra59ZxzUqlzIaAIUSIv/view
https://drive.google.com/file/d/1S38_oFrJi1tWMh5kChmEfuul2EZXy3dG/view
So it will better to settle your image size in minimum. On the other hand site speed is also depend on your server too. On maximum customer feedback we came to know that our item it loading faster then any other system. So for some issue you may be faced the slow issue. You can discuss with us from here http://support.activeitzone.com
Hi friend,
Kindly check ticket #51823 for s3 file system error.
Thanks
It was weekly offday. You will get replied soon.
Hey friend,
I just replied your team for my credentials at ticket #51823
Thanks
Our support team will check and replied you simultaneously.
Hi friend, need a fix for my ticket #51823.
Thanks
okay.
Still waiting for the fix and hope I don’t wait until tomorrow. Thanks
Our support team need to reach simultaneously to each and every issue. Please wait for support repy after sending ticketa. Thanks.
Hey friend, Ive replied your team for my cpanel credentials. Hope you can help me to fix it. Ticket #51823
Thanks
okay.
Please reply, it’s already been more then 24 hour, ticket id #52759
It was weekly offday. You will get replied soon.
can you add a feature where admins can recharge or top up a customer or seller wallet account? (with fake money)
also, I see that on the admin panel, we can’t see how much money we made in total. Would be great to have this feature implemented in the next update. When is the next update?
also for the wallet, can you guys also add this in it: if a customer or seller creates an account on your store, they get money to their wallets automatically. Would be great
Admin can recharge customer wallet. And we have plan to implement others
ok and is this available in the offline payment addons? or its already integrated?
Offline payment addon is already integrated Please check the demo. https://codecanyon.net/item/active-ecommerce-offline-payment-addon/26341323
Is it possible to assign a delivery driver to a specific store?
Yes. As admin assign delivery boy manually.
when to release update to bulk for adding new categories which doesnt included in current Upload File. (urgent PLz)
We are not sure about the time line.
Bro can you please check my support ticket. I found a problem, please check my support ID #52743, Thanks.
Our support team will assist you on regular office time.
Hello,
I saw your reply: add-ons are not available for the flutter app yet but it will be available for all soon. May I ask when exactly, days or months for Pos to be available in flutter?
Thank you
Now most of the add-ons are included to the app. Please check the demo app.
This page isn’t working right now can’t currently handle this request. HTTP ERROR 500
This happened after I updated to the latest script
For item support please send us support ticket from here http://support.activeitzone.com Please renew your support pack for get continuous item support from us.
Hello author can my self and my users use it offline i mean do you have application for offline
Can we install it as an app use it offline meaning without internet for point of sales on the checkout terminal in the shop as well as in the back office
Yes. Please check the demo for more clarification.
Thanks for your suggestion.
Hello, can you help me, I can’t upload any image, it reaches 100% and then upload failed… I already uploaded a ticket to the support but I have no answer.. Ticket ID is 52644
Friday and Saturday are our weekly holidays. Our support team will assist you on regular office time.
this my question
No documentation on how to use the onesignal?? I have inserted the server keys from onesignal but when I send a message it don’t show document says put in server keys nothing more
and my flashsale not working why? since i bought this
Flash sale is working properly.Please set the date range properly and select the product as your wish. Renew your support pack and then send us support ticket from here http://support.activeitzone.com
can i host this in 000webhost free plan…..
please let me know…. if that possible i will buy this product…
For server end related matters please discuss with your server administrator. Any kind of server will suitable for this item now matter is from server side. So discuss with them for your assurance.
No documentation on how to use the onesignal?? I have inserted the server keys from onesignal but when I send a message it don’t show
Did you purchased the item?
Can we have the ability to bulk import customer/seller/orders?
and also the ability to assign products to any sellers by admins
Assign products means? Admin can manage seller products if the option get on.
like can admin decide to switch a product to another seller. Like (Seller A has a product and admin decide to remove the product from Seller A and assign it to Seller b)
Also, can we have the ability to bulk import customers/sellers/orders ? like i have a lot of customers account on woocomerce and would love to import them on this new coded theme
Thanks for your clarification. No, these options are not available.
How to choose whether sellers will appear in the top seller list
It will be selected on the basis of numbers of sell.
