22685 comments found.
Hi, When we try to choose icons control inside params group, It shows js error and not saving even after press save changes. Normal icons control works good. Inside params group icon controls are not working. Please download and check the video. Video url is https://easyupload.io/zakt8t
Hello, Kindly share the code which is used at your end, so that we can test it at our end.
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if( class_exists('Vc_Manager') ){
require get_template_directory() . '/vc/vc-init.php';
}
you can use this 2021 theme. here we added that shortcode:
https://easyupload.io/cb99za—> 2021 theme copy with WPBakery Page builder code
And finally you found the issue—> 2021 theme WPBakery Page builder issue and the Shortcode name is Timeline. Here is the video link https://easyupload.io/6fhye3
Hi,
Any update on my query ?.... sent 10 days ago?....
Thanks,
zozothemes
Hi, the VC Custom Templates preview is broken (WordPress 5.9.1 + TwentyTwo Theme + WPBakery Page Builder), please check this screencast: https://undsgn.d.pr/KZZvHM
Uncaught TypeError: Cannot read properties of undefined (reading 'Constructor')
at backend.min.js?ver=6.8.0:10:55547
at backend.min.js?ver=6.8.0:10:56722
Uncaught TypeError: Cannot read properties of undefined (reading 'prototype')
at templates-preview.js?ver=6.8.0:151:31
at templates-preview.js?ver=6.8.0:166:3
Hello, Thanks for sharing. We are able to replicate the issue and has added it onto the bug fix list.
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Seems the issue with the greyed out save template button is back. I can’t save templates in the back end editor? Can you look into this please.
Hello, Please use support.wpbakery.com and share your temporary website credentials so our support team can investigate your issue and help you out.
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I purchased a WPBakery Page Builder license and when I want to activate it says the license is invalid
Hello, Please use support.wpbakery.com and share your temporary website credentials so our support team can investigate your issue and help you out.
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I purchased a WPBakery Page Builder license. It didn’t work
Hello, As the license is purchased via codecanyon, in this case, you should import the license into your WPBakery account. To do so, you can login into: support.wpbakery.com/login If you are not sure about the login details, then use the reset password option and use the email id associated with your codecanyon account. Once logged in, navigate to licenses page and click on “import it” option at the bottom of the page. It will then prompt you to login into codecanyon to complete the import. You can then activate the plugin license as per: https://wpbakery.com/video-academy/activate-wpbakery-page-builder-wordpress-license/
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What is the difference between buying WPBakery here (codecanyon) and the company’s official website?
Hello, The only difference is the price. The envato platform fee is not applicable for the plugin sold via our website.
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I just purchased a license key and it isn’t showing in my license portal. I can’t even submit a ticket because you think my support expired.
Hello, If the license is purchased via codecanyon, then in this case you should import the license into your WPBakery account. To do so, you can login into: support.wpbakery.com/login If you are not sure about the login details, then use the reset password option and use the email id associated with your codecanyon account. Once logged in, navigate to licenses page and click on “import it” option at the bottom of the page. It will then prompt you to login into codecanyon to complete the import.
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I second the need to update the rows with modern CSS as mentioned by WPExplorer yesterday. I get frequent complaints from clients when the rows pop out during page load via JS. Thanks!
Hello, We have added this onto our feature request list so that it can be checked during the future releases.
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Hi – please can you assist with the shortcode mapper. I cannt use your support as the WP bakery comes as part of a Kalium installation.
I’ve parsed multiple shortcodes and them made an addition shortcode that used the same tag as one I previously used. The other all vanished and my pages have lost the ones previously utilised!
Where have they gone! Please help.
Thanks.
Hello, There can be an issue if the shortcode mapper is broken with the newly mapped shortcode and it is failing to load the previously mapped one’s. A possible workaround can be to restore the site backup and to make sure that the valid shortcode is mapped.
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Any chance the dev team would consider updating the stretched rows in the future to use modern CSS instead of javascript. This is a basic example of how that could work:
:root {
/* this is the padding around columns which we should account for - will need to set different variables based on the column gap - easy to do with sass/less */
--vc-column-offset: 15px;
}
.vc_section[data-vc-full-width],
.vc_row[data-vc-full-width] {
--vc-viewport-offset: calc( ( 100vw - 100%) / 2 );
width: 100vw;
margin-left: calc( -1 * var(--vc-viewport-offset));
padding-left: calc(var(--vc-viewport-offset) - var(--vc-column-offset));
padding-right: calc(var(--vc-viewport-offset) - var(--vc-column-offset));
}
I’d be more then happy to assist with this update as well. I’m sure many of your customers would appreciate this optimization 
Feel free to email me directly if you want, I’m part of the Github repo as well. But “issues” have been disabled there. I just don’t want to work on a pull request if it’s going to get rejected.
Thanks!
- AJ
Hello, Thanks for the suggestion. I added this onto our list. It will be discussed further and we will drop you an email in-case any more details are required.
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Thanks!
HI – I’m using $product->get_description(); to output a Woocommerce product description directly into a template but the code only outputs the product description shortcode without formatting. Can you please advise? I”m using with Kalium theme. Thank you!
OUTPUT:
[vc_row][vc_column][lab_service_box][vc_icon type="fontawesome" icon_fontawesome="fas fa-running"][lab_service_box_content title="Run 1 Distance" description="5km"][/lab_service_box][lab_service_box][vc_icon type="fontawesome" icon_fontawesome="fas fa-biking"][lab_service_box_content title="Cycle Distance" description="2.5km"][/lab_service_box][lab_service_box][vc_icon type="fontawesome" icon_fontawesome="fas fa-running"][lab_service_box_content title="Run 2 Distance" description="2.5km"][/lab_service_box][/vc_column][/vc_row]
*Update *. I’ve sorted it! Thanks anyway.
“Hola! Would you like to receive automatic updates and unlock premium support? Please activate your copy of WPBakery Page Builder.”
I’ve reached my breaking point with this annoying notification. I have had to dismiss this message in the WP admin thousand of times over the past 8 years. If the plugin comes with a premium theme, I have no reason to pay for a license. Why do you insist on forcing us to dismiss it over and over and over again?
I bet more than a million hours of productivity have been wasted around the world due to this unnecessary notice. Please hide it for premium theme owners. THANKS!
Hello, This message is displayed when the license is not activated on the site. When the plugin is received with the theme, it does not have a direct license of the plugin. In this case, the license can be activated by purchasing it directly through us. We will add it onto our list to improve the notification mechanism in this case.
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Hi, a presale question (I couldn’t find any information in your FAQ). Can you issue an invoice with the Split Payment Mechanism applicable to the Italian public administration? Thank you in advance. Best Regards
Hello, Unfortunately, we are unable to do so. However, our invoice will mention about the VAT charge along with the VAT number on it.
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I have issued a refund 13 days ago on your plugin over Envato market, and my request is stil on hold. I want my money back.
Hello, Can you please share the envato account name through which the purchase was made?
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Hi, its this one.
Hello, Your current account does not have a “purchased” tag which is added by envato when a purchase is made. Can you confirm whether the WPBakery Page Builder was purchased via codecanyon or via our website?
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It seems Wordpress update 5.9.1 fixes the issue with reordering gallery photos. (#54902 Media Library Overlay Drag-and-Drop To Reorder Images Does Not Work In WP 5.9). Can you confirm this is the case?
Hello, Yes, the issue was related to changes in the recent WordPress updates. It should be fixed in 5.9.1 release.
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Hello, when try editing or update pages, then the server eat all resources and gives 503 error. If i disable wp bakery composer and keep all the other plugins enabled, there is no issue. Can you help please?
Hello, Can you please use support.wpbakery.com and share your temporary website credentials so our support team can investigate your issue and help you out?
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Hi, i need to download the update for Wp Bakery in my wp residence theme. How can i do…
Hello, If you received the plugin as a part of the theme, then in this case, you can contact the theme developer to obtain it’s latest version. If you purchased a direct plugin license from us, then you can update it as per: https://kb.wpbakery.com/docs/getting-started/update/
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Why cant i access the support? I still have remaining 6 months since I just renewed.
The wpbakery visual editor is not working in POSTs bu working in PAGES after upgrading the plugin. Can you please resolve and update.
Hello, The issue is because you have purchased the plugin via codecanyon. In this case, you should import the license into your WPBakery account. To do so, you can login into: support.wpbakery.com/login If you are not sure about the login details, then use the reset password option and use the email id associated with your codecanyon account. Once logged in, navigate to licenses page and click on “import it” option at the bottom of the page. It will then prompt you to login into codecanyon to complete the import. You can then send us a ticket via: https://support.wpbakery.com/
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My bakery came with theme! I have the same issue like waterbowl! Also my pages are full of html and css code visible on frontend page! It is used in my shop, which makes my money for living! It is really a mess PLEASE fix this issue asap!!!
Still have the issue, tried all I can do! Deactivated all other plugin, changed theme to Twenty Twenty-Two still remains… No support?
Is this plugin still supported?
Hello, Yes the plugin is supported via the ticket system: support.wpbakery.com/ As you received the plugin with the theme, you should contact the theme developer for any issue faced with it. You can open a support ticket via above link if you purchase a direct license from us.
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Following my issue above with not being able to reorder images in the media grids, it looks like it is connected to the latest WordPress release (5.9), a conflict of some sort I imagine, as downgrading sorts out the issue instantly. Using an older version of the page builder doesn’t work but the issue goes when using a previous version of WordPress (same theme)
Hello, Yes, the issue looks like it is related to the changes made in the recent WordPress release. We will be adding a fix for it from our end in the next release.
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Thanks – when is the next release available?
Hello, Unfortunately we do not have a precise release date to share on the next release.
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