Hi Okan,

Thank you for your message.

Please check this link regarding the refund procedure: https://help.market.envato.com/hc/en-us/articles/202821460-Can-I-Get-A-Refund-

Before you ask for a refund, please refer to Envato Market Refund Rules to be informed of the situations when Envato is not obliged to give refunds: https://themeforest.net/page/customer_refund_policy

Thanks!
Yulia
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Hello,

I’m afraid we couldn’t find any email/ticket from you. Open here a ticket with this inquiry for further assistance: https://support.booking-wp-plugin.com/hc/en-us/requests/new

Thanks!
Alex
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Hello,

Thank you for your message.

Please make sure that you’re being logged in with WordPress user account that is linked with a Bookly customer record. You can do it manually in Customers -> edit a customer -> User field -> choose the account with which you’re logged in. If you would like new customers to have automatically WP user accounts then follow this guide: https://support.booking-wp-plugin.com/hc/en-us/articles/360005099314-Customer-Cabinet-Add-on

Regarding WP panel, users that don’t fill the correct credentials will be automatically redirected to it. This is expected behavior in WordPress. You will need to check for third-party plugins that will change/restrict this redirect action.

Thanks!
Alex
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Hello,

Thank you for your message.

Not quite sure that understood you correctly. If your customer role is subscriber, there will be no option to see your backend settings.

Will be waiting for your reply.

Thanks!
Kate
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Hello,

Thank you for your message.

Currently, such option is not supported. You can leave your request here: https://ideas.booking-wp-plugin.com/boards/feature-requests and if it gets enough votes, it might be implemented in the future release.

Thanks!
Kate
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Hello

The case you’ve raised requires personalized support, please follow the link below to create a support ticket, so we can look into this matter.

Click Here To Get Bookly Support

Thanks!
Kate
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Hello,

Thank you for your message.

The issue you’ve raised requires personalized support, please follow the link below to create a support ticket, so we can look into this matter.

Click Here To Get Bookly Support

Thanks!

Kate
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Hello,

Thank you for your message.

You can generate a login form by adding the appointment list/customer cabinet shortcode on a page. The cabinet provides the option for customers to view their booked appointments, cancel and reschedule them and also makes changes to the customer record in Bookly. Here you can check more details about it: https://support.booking-wp-plugin.com/hc/en-us/articles/360005099314-Customer-Cabinet-Add-on , https://support.booking-wp-plugin.com/hc/en-us/articles/212455529-Online-Access-to-Bookings-for-Clients

Thanks!
Alex

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Okay! thanks. But My question is that will it work with Bookly Custom Fields and Bookly Files? Here is my booking link https://newwebdev.wordpress-developer.us/ael/appointment/

Hello,

Thank you for your message.

Custom fields will be displayed in Customer cabinet section: http://joxi.ru/Q2KRepYCOwkWRm but there is no option to display the files. You can check them in your WP admin panel only.

Thanks!
Kate
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Hello,

Thank you for your message.

The shortcode is [bookly-customer-cabinet tabs=”appointments,profile” appointments=”filters,date,timezone,category,service,staff,price,status,cancel,reason,reschedule” profile=”name,email,phone,birthday,address,wp_password,delete”]

Thanks!
Kate
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Hello,

Thank you for your message.

We got your support request. Kindly, wait for the results.

Thanks!
Kate
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Thank you for your fast reply. best regards

Hi,

Thanks for reaching out.

I’m afraid gift card isn’t supported yet. As a workaround, please check if the Bookly Coupons Add-on: https://support.booking-wp-plugin.com/hc/en-us/articles/115003939373-Coupons-Add-on will work for this requirement.

It allows you to offer your clients promotional codes to pay for the service at a reduced price so your clients will be able to apply a coupon code at the payment step of the booking process. Kindly note that coupons created via Bookly won’t work if you use WooCommerce.

Please check our demo https://booking-wp-plugin.com/demo/coupons/. OR try the sandbox on a live website before purchasing to better understand how Bookly PRO and its add-ons work and be able to discern if Bookly products fit your business needs.

To access the sandbox mode, please go to https://www.booking-wp-plugin.com/demo-list/ and add your email address and click on the “Configure” button then follow the rest of the steps that you’ll receive on your mail.

If you require further assistance or have additional questions/clarifications about this, please send us an email to sales@bookly.info and mention Ticket #160035, so we can look into this matter for you.

Many thanks,
Richel

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Hello,

Thank you for your message.

Could you specify your request please? Do you want to remove Employee field from the booking form?

Will be waiting for your reply.

Thanks!
Kate
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To support our use case, we had to use Bookly’s “staff members” section to list the available rooms customers can hire. For each room we’ve created a hire service. We use Google Calendar to track the hire of our rooms. We’ve implemented Bookly Customer Cabinet to allow our customers to manage their bookings. However, the filter option of this feature, shows “Employee”, i.e. staff member, as an available filter. Perhaps Bookly could evaluate if the filters could be customised, i.e. changing the names for the filters.

Hello,

Thank you for your message.

You can rename the title in Appearance section: http://joxi.ru/Q2KRepYCygXBkm Of if you mean that you want to rename the titles in the backend, you can do it with the help of WPML plugin: https://wpml.org/ru/ Here is the detailed instruction: https://support.booking-wp-plugin.com/hc/en-us/articles/203600092

Let me know if it works for you.

Thanks!
Kate
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Hello,

Thank you for your message.

I’m afraid your item support for Bookly PRO – Appointment Booking and Scheduling Software System has ended on January 22, 2020. Could you please renew it, so I can go ahead and help you with your concern?

Here’s how to renew item support:

Kate
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Hello

The issue you’ve raised requires personalized support, please follow the link below to create a support ticket, so we can look into this matter.

Click Here To Get Bookly Support

Thanks!

Kate
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Hello,

Thank you for your message.

Please check this link regarding the refund procedure: https://help.market.envato.com/hc/en-us/articles/202821460-Can-I-Get-A-Refund-

Before you ask for a refund, please refer to Envato Market Refund Rules to be informed of the situations when Envato is not obliged to give refunds: https://themeforest.net/page/customer_refund_policy

Thanks!
Kate
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Hello,

Please make sure that the WP account with which you’re logged in – has a customer record in Bookly and is associated with this WP user account.

Thanks!
Alex

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Hello,

You can hide the booking form behind a login form with third-party tools. The customer cabinet will be available to customers after they book their first appointment, as before that there’s no customer record that is associated with the WP user account that’s logged in.

Thanks!
Alex

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Hello,

Thanks for your message.

Opt-in email isn’t supported at the moment.

Please note that Bookly is installed on a WordPress website, and this website is located either on a server or on a local machine. All the data from Bookly is stored in a database that is a part of a website and is installed either on a server or locally, in which everything is located/stored. Therefore, Bookly doesn’t have any data about the registered customers on your website on our servers.

However, please check if the Bookly Customer Information Add-on: https://support.booking-wp-plugin.com/hc/en-us/articles/360001696154-Custom-data-in-client-s-profile-Customer-Information-Add-on- will work for this requirement.

It allows you to extend a customer profile with additional data about the client which gives you the option to create various types of custom fields with different questions, collect the required information, and will be available right in the Customers section in Bookly.

For authorized WordPress users (https://support.booking-wp-plugin.com/hc/en-us/articles/212455529-Online-Access-to-Bookings-for-Clients), the ‘Ask once’ setting allows you to display custom questions once. So if the field was filled in, then it won’t be displayed to your clients during the next booking session.

So with this add-on, you can add a checkbox where customers need to confirm opting-in.

Please check the demo https://www.booking-wp-plugin.com/demo/customer-information/ or try the sandbox on a live website before making the purchase to get a better understanding of how Bookly PRO and its add-ons work, and be able to discern if Bookly products fit your business needs.

To access the sandbox mode, please go to https://www.booking-wp-plugin.com/demo-list/ and add your email address and click on the “Configure” button then follow the rest of the steps that you’ll receive on your mail.

If you require further assistance or have additional questions/clarifications about this, please send us an email to sales@bookly.info and mention Ticket #151668, so we can look into this matter for you.

Many thanks,
Richel

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thanks it look like that i will need them both

You’re welcome.

I would recommend that you please try the sandbox on a live website before making the purchase to get a better understanding of how Bookly products work and be able to discern if Bookly products fit your business needs.

To access the sandbox mode, please go to https://www.booking-wp-plugin.com/demo-list/ and add your email address and click on the “Configure” button then follow the rest of the steps that you’ll receive on your mail.

If you require further assistance or have additional questions/clarifications about this, please send us an email to sales@bookly.info and mention Ticket #151753, so we can look into this matter for you.

Many thanks,
Richel

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Hi,

Please note that the login form is not a part of the Bookly plugin. Bookly uses the native WordPress function wp_login_form() to render the username/password form. It is usually the WordPress theme that creates a login/logout links, as per this article: https://www.wpbeginner.com/wp-tutorials/how-to-add-the-wordpress-logout-link-to-navigation-menu/ .

In instances that the theme didn’t apply styles to the login form, you can apply some CSS to the WordPress theme here:

WordPress->Appearance->Customize->Additional CSS.

Thanks!
Alex

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