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Discussion on WPBakery Page Builder for WordPress

Discussion on WPBakery Page Builder for WordPress

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Hi Plugin authors. Latest version does no allow reordering in image gallery element while desiging or editing the element in the backend editor. please advice.

can i get a reply on this?

Hello, Apologies for the delayed response. This has been identified as a bug and it is on our bug-fix list for the upcoming release.



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Hi – how can I override the template used by the ‘Product Page’ element?

I understand it utilises ‘content-single-product.php’ but I wish to use a custom template solely for use by the element, not on the product pages.

Attempts to override this have failed as I believe the template is loaded independently and so doesn’t respond to conditional arguments.

Thanks!

Hello, We map only the shortcodes of woo-commerce in WPBakery Page Builder interface while it’s output is controlled via woo-commerce. You can override the woo-commerce output of the shortcode to change it’s output.



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Hello, since updating WP to version 5.9 I’m having a problem in the media grids: I cannot drag the images to reorder them. it doesn’t throw an explicit error in the js console but simply the images are not moved all plugins are updated, WPB version is 6.8.0 Did you receive similar complaints ? Thanks in advance

is it possible to downgrade to version 6.6, which was working fine ?

Hello, Yes we have identified this as a bug. Kindly drop us a message via profile contact form, so that we can share the previous version.



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Thanks Rohan, I’ve sent an email through that contact form

DO NOT buy WPBakery! A bunch of us have lost control of our sites and they are a mess, It’s impossible to edit anything on the pages any more with this product. The page editor is a mess, the pages are full of html and css code all thrown on the page in a jumble. It’s hampered the customizer as well. They won’t let me use my license to edit locally with Flywheel Local so I can fix the site off line. After weeks of trying to get help they told me they can’t fix anything.But then they send me an email today to tell me my support has expired, could I please renew it. FOR WHAT!? They told me they can’t fix it and won’t let me fix it but then conveniently remind me to renew my support after weeks of ignoring me. This plug in is now worthless, do not buy any theme that includes it.

Hello, Our support team will be able to help if you are facing any issue while using the plugin. If the issue is arising from a third party plugin or a theme, then unfortunately it is beyond our support scope. From your explanation, it looks like you are facing an issue with custom elements which are failing to render at your end. The support reminder email is sent automatically by the system before the support expiry.



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can you develop this plugin for osclass? osclass-classifieds.com

Hello, Unfortunately, we have not tested it with osclass. However, if it is coded as per the WordPress plugin development guidelines, then it should be compatible with it.



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Hello,

Is it possible to NOT display the code blocks of WPBakery elements in the post grid? I have CTA buttons added in the beginning of some of my posts, but in the post grid this code is printed. Can this be fixed or handled somehow?

Thank you

Hello, You can add an excerpt to such posts manually via WordPress excerpt field so that it gets displayed instead of the content from WordPress editor.



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Can you please provide clarity on whether or not manual update is available without purchasing a license. I am not sure what ‘we recommend means here, do you provide free manual update or no?

https://kb.wpbakery.com/docs/faq/can-i-update-wpbakery-page-builder-if-i-have-purchased-it-in-a-theme/

Hello, Both the manual as well as automatic updates are available upon purchasing a license via your account. The manual update is not available if the license is not purchased.



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Hello,

Here is the Polylang team. I’m contacting you about the images which disappear on the front with your 6.8.0 version (no issue with 6.7.0) with Polylang (when the module media is deactivated). The issue is located in include/helpers/helpers.php at line 45.

Replacing

$attach_id = apply_filters( ‘wpml_object_id’, $attach_id );

by

$attach_id = apply_filters( ‘wpml_object_id’, $attach_id, ‘attachment’, true );

will solve the issue with Polylang and WPML too. This issue also occurs with WPML when the media are not translated (WPML > Settings > Media (attachment): “Not translatable” checked). I run some test with WPML too and the fix that we propose doesn’t get any side effects for WPML.

Regards, Christelle

Hello, Thanks for sharing. We have identified this issue on our latest release and it is on our bug-fix list. It will be fixed in our upcoming release.



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Hello Rohan,

This is Christelle from the Polylang team. Do you have a known date for the release containing your fix? Many Polylang users ask us this question. It would be nice if we could give them an approximate date. Thank you.

Hi,

Bug report: Image sorting is not working since the last update: https://a.cl.ly/RBuymbqg (tested on fresh installation with twenty twenty one theme and confirmed by others as well).

Hopefully this can be patched quickly as it’s a fairly, thanks!

- AJ

Seems like the default float on the items causes issues, the following CSS fixes the issue:

.gallery_widget_attached_images_list::after {
    content: "";
    display: table;
    table-layout: fixed;
    clear: both;
}

(edited code above)

Hello, Thanks for sharing. We have identified this as a bug and added it onto the bug-fix list of the next release.



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hello, i just installed this software on sub directory and i get 404 error http://adilmasood.com/stock/admin

Hello, Please use support.wpbakery.com and share your temporary website credentials so our support team can investigate your issue and help you out.



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Hi there,

I use this vc_templates and inside a shortcode template I am using wpb_getImageBySize function.

It all works fine however when Polylang plugin is activated, this line of code:

$attach_id = apply_filters( 'wpml_object_id', $attach_id );

Is not properly filled with arguments that “wpml_object_id” needs and in this case the polylang plugin returns empty attachment ID because it is unable to find the translation for this. The “wpml_object_id” has 4 args:

icl_object_id( $id, $type = 'post', $return_original_if_missing = false, $lang = '' )

So to make it working I have manually added this fix on your file (function):

$attach_id = apply_filters( 'wpml_object_id', $attach_id, 'attachment', true );

I hope you can fix this issue on your end.

Best, Arlind

Hello, Yes, we have identified this as a bug and it is on our list to fix it in the upcoming release.



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Thank you!

Hello, in the latest version (v6.8.0), all of the settings have been removed for the Administrator Role. Now we can’t set the Backend editor as the default editor instead of the classic editor. So every time a new page is created, we have to click on the Backend Editor button before being able to use the editor. Can you please bring this setting back? Thank you.

Hello, We will add this onto our list to check such a possibility in future.



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Hello. Previously, my graphs were smooth and the values of two points were displayed on hover. After the update, the graph became broken and you need to hover the cursor over each point separately. Is it possible to return as it was before? Thanks https://prnt.sc/26jkkha URL – https://checkindex.ru/ Line chart https://prnt.sc/26jl8cs https://prnt.sc/26jl8i1

Hello, Please use support.wpbakery.com and share your temporary website credentials so our support team can investigate your issue and help you out.



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Hello.

I have several websites where I had to install the WP Bakery editor at the time and now, after updating the template version of some of them, I see that the initially installed version is having problems with the incompatibility theme.

I see that the individual license costs $56 on the official website, so I don’t understand the cost here on Envato ($64). Is it valid for multiple sites or just one? What is the difference between the plugin sold here and the one offered on the official page (https://wpbakery.com/wpbakery-page-builder-license/)?

I would need to buy multiple licenses to upgrade multiple sites and would like to know if I have to buy them individually at $56 or can I get new ones at a discount when I buy multiple?

All the best.

Hello, The price difference is due to the enavto platform fee which is applicable on codecanyon while the same is not applicable for the plugin sold via our website. There is no difference in the plugin features. A regular license can be used on one website.



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Thanks for the clarification.

I just bought the plugin, I like it very much. I only have one request, if it is possible to implement in the future. When I select Raw HTML Settings, the color for entering code is almost unreadable, if you could please darken the color a bit more, it would be a great help. Thanks karina

Hello, We will add this onto our list so that it can be checked in future enhancements.



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Thank you

Hi, even though I disabled all plugins except WPBakery Page Builder when I add Guttenberg editor element, it does not show Save/Update button, something reported also here: https://wordpress.org/support/topic/save-button-missing-in-gutenberg-editor/

Can you tell if this is a bug that has to be corrected with the new update of your page builder?

Hello, We have not identified it as a bug. Can you please use support.wpbakery.com and share your temporary website credentials so our support team can investigate it further?



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HI! I set post masonry in a page, then I translate with WPML. In firefox it works, but in Chrome it doesn’t… In Chrome It shows the same of italian post…why?

Hello, Can you check it at your end by deactivating rest of the plugin except WPBakery Page Builder and WPML to make sure that they are not altering the output in chrome?



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WP Bakery is no longer working for me after the new WP update last week. When I go to a post there is no WP Bakery frontend or backend option and I’m also getting this error message. “custom.css could not be created. Not available to create js_composer directory in uploads directory (js_composer).” I paid for this product and would really appreciate a fix for this. Is there a conflict with WP Bakery and the new WP update?

Hello, Please use support.wpbakery.com and share your temporary website credentials so our support team can investigate your issue and help you out.



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Hi, since I updated my Editor, my single images aren’t showing, can you fix this bug or tell me if I can downgrade my plugin to previous version ? Thanks

Hello, This issue will be fixed in the upcoming release. Kindly drop us a message via profile contact form in-case you want to downgrade to previous version.



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Is anyone else getting notices from search console about missing fields when using video as a background for a row? I can’t find any options to include this data.

Errors can prevent your page or feature from appearing in Search results. The following errors were found on your site:

Missing field “description”

Missing field “uploadDate”

We recommend that you fix these issues when possible to enable the best experience and coverage in Google Search.

Hello, Can you please share the steps which can be followed to replicate the issue?



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If you add a row with a background video to a site using wpBakery, Google will eventually email you to tell you that your site is no good because of these standards missing, and that it might not be indexed. It reads as follows:

Search Console Videos issues detected on **.com

To the owner of **.com:

Search Console has identified that your site is affected by 2 Videos issues:

Top Errors

Errors can prevent your page or feature from appearing in Search results. The following errors were found on your site:

Missing field “description”

Missing field “uploadDate”

We recommend that you fix these issues when possible to enable the best experience and coverage in Google Search.

Just in case it makes any difference, we’re using Wordpress 5.8.3 with the Total theme from wpExplorer. It seems to me that this is just a newer Google standard to catch wpBakery up on though.

Hello, Thanks for sharing. We will investigate it further and make improvements based on it.



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