2091 comments found.
Hello I have already installed the free version and I just bought the regular license but I can not use it. I just download it and when I am trying to upload it on my site I am getting an max limitation upload error. Thank you
Hi there! Which error message do you get exactly? Regards, Matthew 
I paid $51.75 US$ for the Pro license and have not got that version in the download. Please fix. e5de8910-6782-4dec-9a78-03db265a104c – 13 Jan 2022 REGULAR LICENSE barrywolfe48@gmail.com
Hi there! Perhaps this could be interesting for you: https://devowl.io/knowledge-base/codecanyon-upgrade-free-to-pro-version/ . Please let me know, if you have any further questions. Regards, Matthew
Hello I have done all of the steps in “How can I install the PRO version.
At step 3 I get this screen:
Downloads | CodeCanyon.png Under the top Download (the bottom one is for my other website) I clicked the top and bottom lines in sequence.
Here is the message I get for the 855 file:
LICENSE CERTIFICATE : Envato Market Item
This document certifies the purchase of: ONE REGULAR LICENSE as defined in the standard terms and conditions on Envato Market.
Licensor’s Author Username: devowl
Licensee: Barry Wolfe
Item Title: WordPress Real Media Library: Media Library Folder & File Manager for Media Management
Item URL: https://codecanyon.net/item/wordpress-real-media-library-media-categories-folders/13155134Item ID: 13155134
Item Purchase Code: e5de8910-6782-4dec-9a78-03db265a104c
Purchase Date: 2022-01-13 01:08:27 UTC
In the plugins table I click on upload, and there is nothing that uploads. If I enter real media library in row search paneI get a screen that says the plugin is already active, and then I get the following, screen shot of my plugins list:
Plugins ‹ This Is Wilmot! — WordPress.png There is no prompt to enter the license key as I NEVER GOT AN EMAIL CONFIRMATION WITH A KEY CODE WHEN I ORDERED IT!!!!
Something, it appears to me, has gone wrong at your end, as I never got the confirmation email and license key. There is nowhere to upgrade at my end that I can find.
RSVP with fix, please, Barry Wolfe
Hi again! Sorry for the troubles. I will try to explain the article https://devowl.io/knowledge-base/codecanyon-install-wordpress-plugin/ a bit more with screenshots.
1. Navigate to https://codecanyon.net/downloads
2. Download the files for Real Media Library (see https://i.imgur.com/AQm38T5.png).
3. Unzip the downloaded file
4. You will find an installable real-media-library.zip file
5. Deactivate the free version if installed
6. Navigate to your WordPress and upload the real-media-library.zip file (https://i.imgur.com/MsiaDId.png)
I purchased another license for Real Media Library Pro. I paid $51.75 US before taxes and got a screenshot saying “Payment complete An email confirmation is coming your way.” I did not get an email with the license code numbers. The download shows on my plugins page as (FREE) not the Pro version. Fix this, please. barrywolfe48@gmail.com https://thisiswilmot.ca
Hi there! Perhaps this could be interesting for you: https://devowl.io/knowledge-base/codecanyon-upgrade-free-to-pro-version/ . Please let me know, if you have any further questions. Regards, Matthew
Hi, I bought 5 licenses. My problem is that media is not showing anymore in the folders. The folderstructure is still visible but the loading spinner just keeps spinning. Best, Erik
Hi there! What version of Real Media Library do you currently use? Regards, Matthew
Hi Matthew, the version is 4.17.6. But… please ignore my question. it looks like there was a Hosting problem. Everything works again as expected. Thank you for you fast reply! Erik
After I click to add media, there are no items and it becomes blank.
ver 4.17.6
Hi there! Can you please share a short screencast video showing the issue via https://devowl.io/support ? Regards, Matthew
Hi there! Can you please share a screenshot of your media library after you have activated the PRO version? Regards, Matthew
how can i upload photo here?
cancel comment. I have created a support ticket. thanks.
cancel comment
Hi I am using free version. I just bought the pro version, after download, I dont know how to install, can you please advise?
Answered in your previous comment.
The picture failed to sync in the host folder
Answered in your previous comment.
Hi,
I have a site I purchased this plugin for a few years ago that has not been updated. It currently has version 2.4.2. When I tried to upgrade to the current version, all existing galleries were blanked / no longer had their corresponding media files associated with them. Can you advise the best course of action to upgrade without losing those associations?
Hi there! Can you please contact us via https://devowl.io/support so we can process with the migration to the newest version? Sorry for the troubles! Regards, Matthew
We use the plugin with many folder. the media library in backend is very slow, can you help us with an admin access ?
thank you
Hi there! Apologies for the delayed response. How many folders have you currently active? Regards, Matthew
3165 folders… 300 mains folders (foreach user) and sub folders foreach
Hi activis,
That shouldn’t be an issue for Real Media Library. Can you please open a support ticket at devowl.io/support with access to your WordPress backend that someone from our tech support team can take a look at your questions?
Thanks!
Best regards,
Jan
Hello, i purchased a license here on codecanyon but my site get corrupted becouse of an attack, so i had to recreate WP website, but i cannot activite license (it says limit was reached) i need to deactivate licence to be able to use it on actual website (same address, old site deleted). Could you please guide me with instructions?
Hi there! Please contact us via https://devowl.io/support and we will reset your license. Regards, Matthew
Hi, we user this plugin with many folder, the backend of media library is very slow. It’s difficult to create folder and sub folder. Can you help us with an admin access ? thanks
Relied in your other comment.
Hi We are having compatibility issues with this latest version. Is it possible for us to gain access to older versions of the plugin for testing purposes?
Cheers
Hi there! What version do you have currently active? Regards, Matthew
Hello!
when I try to upload folder with images (exactly in Media Library, or when I add new product or blog post and I need to add images), the folder is creating, images uploads. But the last one image is ALWAYS loads NOT to folder but in “UNCATEGORIZED”. And I need manually to put the last image to folder.
can you you fix it, please?
Hi there! Thanks for your message. Unfortunately, I cannot reproduce the issue. Can you please share a short screencast video via https://devowl.io/support ? Regards, Matthew
I added video and opened support ticket.
I am getting a conflict between this plugin and ACF gallery plugin.
Please open a support ticket at devowl.io/support with further information about the issue, and we are happy to help you. Thank you!
Hello, we’ve been using your plugin on a lot of websites for a long time and it’s really great. Now, however, we have a problem: we need the possibility that some user groups cannot see or change the folders. They should only upload and use their files, nothing more. Is there any way to do this? Perhaps with a modification in function.php?
Hi there! Thanks for your message. Here is Matthew. Unfortunately, due to the design of the media library and the permission system with media on WordPress itself, we do not have a way to restrict access to folders. But, you could checkout the hook API of Real Media Library (https://docs.devowl.io/real-media-library/hooks/index.html) and permit actions like folder creation. Regards
How do I select a range of images to be moved to a folder? All I can find is a delete function?
Hi there! Just use the bulk select functionality, check files and drag them to your folder. Regards, Matthew
Hi I cant add any subfolder. I selected a folder from the list, click icon ”+” to add the subtotal, but it pop up another window to ask “want to create subfolder?”, and lead me to this page. The function is prohibited. Is “subfolder” feature only available in pro version instead of free version?
Hi there! Yeah, the subfolder functionality is only available in our PRO version. We have changed this a long time ago as we had first a limit of 10 folders – but we thought, free users could profit more of unlimited folders. Regards, Matthew
Hi Can I just drag any pictures to re-arrange the photos in the same folder? I mean drag the first photo to be the last photo. I can’t do it in free version, is this available in pro version?
Yeah, this is available in the PRO version: https://i.imgur.com/weK9kUY.png
Hello,
I bought the plugin today and can’t activate it with the purchase-code.
The error-message is “The theme/plugin with was not found.”
What am I doing wrong?
Sincerely, Maik
Hi there! How did you install Real Media Library? What is the folder name of the plugin within your wp-content/plugins/ folder? Regards, Matthew
Hi, I need to reset the license to this plugin and the Real Physical Media Folders SEO Rewrites plugin.
I thought I could create an account on devowl.io to reset it myself. However, I cannot make an account with both of my licenses.
Hi there! Can you please your purchase codes you want to reset via https://devowl.io/support Regards, Matthew
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