1743 comments found.
How can I skip the thank you page and go directly to the results page after voting?
Hi there,
Thank you for reaching out!
Regarding your question, your poll will skip the thank you page automatically unless you’ve added some content to it.
Please go to your poll’s settings tab > content > thank you > make sure to delete the text that you’ve added to your “content” section and click on update poll once you do.
I hope this clarifies your concern.
Please let us know if you need anything else here or on our live chat support at: https://totalsuite.net/
Thanks again!
Hello,
Pre-sales questions: I want to create a poll with a specific set of questions.
Is it possible to automatically include the same set of questions in each post I create? The goal is to have a new poll with a unique “Poll ID” every time a new post is created, and have the same questions/settings on each poll created. Is it possible?
Thanks in advance,
— GM
Hi there,
Thank you for taking the time to share your need with us!
Duplicating a poll or saving it as a preset is possible with one of our add-ons
- Duplicate poll: https://totalsuite.net/product/totalpoll/add-ons/duplicate-extension/ - Poll presets: is a new add-on and we didn’t publish any documentation about it yet but the plugin is working and approved by many clients. You can create a poll and save it as a hard or soft preset (hard: save the poll with its content, settings and design, soft: save the poll’s content only) and import it each time you need to create a new poll similar to the original one.
Please note that both add-ons are not available on the envato pro subscription. They are exclusively available as a part of our store’s yearly subscriptions. If you’re interested, please visit this link to get more informations: https://totalsuite.net/pricing/
I hope this clarifies your concern.
Please let us know if you need anything else. Best,
Using (latest version) Firefox browser the demos site for total poll plugin the iFrames are too short so can’t see the entire polls within the iFrame and have to scroll up down in the tiny window to see the poll content and vote. Maybe it’s just me just wanted to let you know. The demo polls display fine w/ Chrome browser.
Hi there,
Thank you for reaching out to our support and for taking the time to share this issue with us.
If it is not too much to ask, can you please reach out to our online support at : https://totalsuite.net/ and share a screenshot of your issue with the display of our demo on firefox?
We tried it on our end and the polls didn’t have a scroll bar or a tiny display window.
Thank you so much for your feedback. We hope to hear from you soon.
Best,
Looks like the devs fixed the issue w/ Firefox browser. Looks good now. Thanks
Thank you for taking the time to confirm the fix! Please let us know if you need anything else.
Good day,
Please, is it possible for users to have a dashboard or profile page, on the frontend, such that when they login, they see their profile with information of surveys they have participated in.
Also, is it possible to import user data?
Data such as Name, Email, Phone Number and Location.
In this case the users will be pre-registered in the website.
The reason for this is so that, emails and sms can be sent to the users to complete the surveys that have been set.
We intend on using the below SMS plugin
https://wp-sms-pro.com/Thank you
Hi there,
Thank you for reaching out! We’re very sorry for the delayed response. Before we dive in, I need to make sure that I understood your use case. Please correct me if I’m wrong, you need to: - notify your users about the polls they didn’t submit a vote in. - Collect the name, email, phone number and address from the poll’s page and save those informations so users won’t have to fill them the next time they go back to the poll’s page - display the polls they have already participated in on their profile
Is that correct? Feel free to reach out to our online support if you’d like to get assistance from one of our agents at : www.totalsuite.net thank you for your time.
New version available 4.7.1. I have 4.7.0 installed. I download from Envato but it says it is the same version – that’s over a month and no update?
Hi there,
Thanks for reaching out to us !
We’re very sorry for the inconvenience.
Can you please reach out to our support at : https://totalsuite.net and open a ticket ? An agent will take care of this and provide you with the latest version.
Thanks for your patience with us!
Hi, how do I set the percentage results to be rounded numbers only? For example, respondents see 10% not 10.24%. Thanks.
Hi there,
Thanks for reaching out to us !
Regarding your question :
This option is not directly available on our current results feature, but you can acheive it by using the “totalpoll/filters/poll/choice/percentage” filter
Adding this code :
add_filter(‘totalpoll/filters/poll/choice/percentage’, function ($percentage){ return number_format($percentage, 0); });
To your functions.php file should do the trick.
I hope this clarifies your concern. Please let us know if you need anything else.
Best,
Thank you!
Hi, I Can’t update the plugin (update failed. forbidden), I’m trying to login by envato login on your website but I got Error 500, Please help
Hi there,
Thanks for reaching out to us !
We’re very sorry for the inconvenience.
Can you please reach out to our support at : https://totalsuite.net and open a ticket ? An agent will take care of this and provide you with the latest version.
Thanks for your patience with us!
Hi. I see that there is no option to change slug? The translation option doesnt work and totalcore.php is non existing. Can you tell me how to change it?
Hi there,
Thanks for reaching out to us !
We’re very sorry for the inconvenience.
Can you please reach out to our support at : https://totalsuite.net and open a ticket to explain your use case ? An agent will provide you with the assistance you need once we understand your current needs.
Thanks for your patience with us!
LOL I mean thank you for making me do an extra step for no reason as you have answered this question numerous of time but it seems that every time the principle changes.
Also, once I try to sign up with Envato, I get error 500 – 500 Something went wrong.
We’re sorry but an error occurred during the preparation of this page. Please try again. If the error persists, please let us know.
So, please let me know here how can I change /poll slug since that is affected dozen other plugins, thank you.
I am using TotalPoll Pro from seller page and had some major experience: even looks good and has a lot of features, the in depth-docs are missing and lacks some logic for usability, so it gets complicated and time consuming for basic tasks. But more trouble is, when you have a lot of users, let´s say starting with 100 users for live poll, homepage goes down very slow. More trouble if you want to show results for users – there is a bunch of somewhere hidden shortcodes, which are useless without coding knowledge…
Hi there,
Thank you for taking the time to share your feedback about TotalPoll with us. I would like to clarify some points regarding what you mentioned in your comment: - Our team is currently working on our documentation to provide more details about each feature, thank you for taking the time to mention this! - Can you please tell us what do you mean with “lacks some logic for usability” ? Which parts of our product do not seem logical to you while using it ? Details will help us understand your issue and improve our product. - If your homepage goes down slowly while having 100 users, kindly check your server’s performances. Upgrading your hosting plan might help you resolve this issue since our plugin is not responsible of displaying homepages and loading informations. - If you’re refering to our statistics add-on by saying hidden shortcodes, those shortcodes are not hidden and are displayed on our official website. Using them doesn’t require any development skills, you just need to know where to find the required parameters to make the shortcode work (the choice’s uid, question’s uid , ..). I will share your insights with my team members so they can take this into consideration in the future.
Please note that you can refer to our online chat support to get a technical assistance whenever you need to.
Thanks again for your time. Best,
THX for asking, but i tried to clarify some problems now five times with no help for solution. We just got a new server with enough power, so we had only 8 polls on one page, the page-loading gets down very much, while everything else is o.k. So this is what I got twice now, telling me you get the parameters easily, but not telling or writing or show a help or docs where I can find… By all means, look into the chat-logs; You can find all parameter in the data…. which data
"refering to our statistics add-on by saying hidden shortcodes, those shortcodes are not hidden and are displayed on our official website. Using them doesn’t require any development skills, you just need to know where to find the required parameters to make the shortcode work"After our live event, I thought to follow the description and offer the poll results on a final webpage and got some exports for excel sheets… The shortcode page was hidden somewhere on the seller homepage with no explanation, even with support no way to get online working….
Hi, I have a custom post type and want to use same shortcode for all posts (option is available in custom post type) but the voting/result must be for corresponding post. I mean it should be linked to post id. Is this possible?
Hi there,
Thanks for reaching out!
Can you please provide us with more details about your custom post type and use case so we can assist you ?
Please note that you can reach out to us via our online chat support at : https://totalsuite.net/
Thanks for your time!
HI, I am having this problem while updating the plugin: “Update failed: The archive could not be installed. PCLZIP_ERR_BAD_FORMAT (-10): Unable to find End of Central Dir Record signature” The new version for direct download from codecanyon.net is not available.
Hi there!
Thanks for reaching out !
We believe that one of our agents is taking care of your ticket on our online chat support.
Your issue can be caused by a
- An issue with the zip file you’re uploading. - WordPress doesn’t have enough memory on your web server to unzip and upload the contents of the zip file. - A script error thrown by a plugin or a theme.
Please try to manually download the newest ZIP file of your TotalPoll PRO version from Envato or from your TotalSuite account > downloads and try installing it.
If you’re still getting the same error, just let us know !
Thanks.
Hello, Can you do the installation for free for me if i purchase this item
Hello there!
Thank you for reaching out!
Our agents can help you with your installation process if you could refer to us on our live chat support at : https://totalsuite.net after you purchase TotalPoll.
I hope this clarifies your concern and please let us know if you need anything else. Best,
hello i am trying to create support account … but i can’t i need help with update plugin after moving to production …. please give me way to connect support thank you
Hello there,
Thank you for reaching out to us!
I believe that your ticket is being handled by one of our agents.
If it is not the case, please let us know!
Thanks.
Hi, I would like to purchase TotalPoll Pro ONLY with all addons (ie “Debate”). Also I don’t want your branding anywhere. How to do that?
Aslo, simillar question like here: https://codecanyon.net/comments/27402124
What will happen if I have for example 1000+ users simutanly voting (i plan using your IFRAME embed)? How optimised is your script?
No answer yet. Well I won’t be buying your product.
Hello there,
Thank you for your interest in our product! We’re sorry for the delayed response due to the weekend.
Regarding your questions:
- If you want to purchase Total Poll Pro with all of its add-ons and the white label option, we’d recommend purchasing our business subscription that’s exclusivly available on our store at:
https://totalsuite.net/pricing/As mentioned it includes all of the add-ons, a white label feature and other features !
- Our product doesn’t have any limitations when it comes to the number of voters. The performances of your poll will depend on your hosting plan. In order to offer your users an optimized experience, please consider purchasing a hosting plan that guarantees a good performance.
I hope this clarifies your concern. If you have any other questions or concern, we’d love to help you out in the comments or on our live chat support at https://totalsuite.net
Thanks again! Best,
Hi, I bought your plugin to manage some voting in the school where I’m teaching, because of the Covid restrictions. But today the school has decided to take the votes face-to-face at the school. Is there a way to get a refund? I have no need to use the plugin in other websites
Hello there ! Thank you for reaching out !
Can you please ask for a refund from envato directly and mention these details as well.
Here is a link that might help you out : https://help.market.envato.com/hc/en-us/articles/202821460-Can-I-Get-A-Refund-
Thank you again for your time and for choosing our services, we hope to count you as a client again in the future.
Best,
Hi guys,
I am using Total Poll on a Friends account just to see if this could work for me then I will buy it.
I can’t handle more than 300 realtime users voting because AJAX is crashing my web (CPU USAGE 100%)
I noticed you said that “Disable logs to help the cpu”. https://codecanyon.net/item/totalpoll-pro-responsive-wordpress-poll-plugin/7647147/comments?page=36&filter=all#comment_14274106 (HERE)
Anyways i can guide you on how to lower the resources usage by generally.: Try to disable logs, that will stop saving records on your database per vote, by this, your databases size will not be affected by number of votes. Use a cache plugin, that can lower your site load. Make sure your server can handle such traffic, it may not be related to TotalPoll, but your server specs are low.
1. I don’t find where are the logs. 2. I am using Litespeed Cache 3. Yes it can, just CPU is 100% because AJAX. https://www.banahosting.com/semi-dedicated-hosting see “Semi-Dedicated Corp” that’s my host.
Can you help me with this so I can buy the plugin? Thank you so much, I tried to get in touch via chat on your web but nobody is replying.
Hello there !
Thank you again for taking the time to reach out to our online support.
I believe that your case is being handled by one of our agents.
Please let us know if you need anything else. Best,
Hi, support team!
I’ve faced some problems activating the plugin. As well as getting access token, singing in my account on total suite website or even registering a new one. Can you help me solving these issues?
Hello there,
Thank you for reaching out to us and bringing this to our attention.
We faced a small technical issue that prevented our users from getting into their accounts, it has been fixed and you can now have access to your account and downloads again.
Can you please reach out to our online chat support at https://totalsuite.net/ so we can assist you with your other issues if they’re still occuring ?
Thank you for your time and we’re sorry for any inconvenience caused.
Best,
I’m interested to buy this plugin, before that, I got a question. are the voters able to edit their vote after their voted
Hello there,
Thank you for reaching out to us !
Regarding your question, the votes can’t be edited by the voters after they submit their vote at the moment.
If you could please reach out to our online support at https://totalsuite.net/ and provide us with more details about your use case so we can consdier it as a feature request that might be included on our roadmap !
I’m sorry for not having a better response. We’re just a message away if you need anything else !
Thank you for your time.
Hello!
Very intresting plugin, can you limit voting only to logged in user in Wordpress?
Hello there,
Thank you for reaching out to us !
Regarding your question, yes we do have a limitation feature where you can select specific roles in order to grant them a vote permission.
Here is a link to our role limitation demo that might help : https://totalsuite.net/product/totalpoll/demo/members-only/
I hope this clarifies your concern.
Please let us know if you need anything else !
Best,
When i searched contests this cam up so I presume you could setup a contest? BUT! could you setup a contest of individual tiktoks….
Hello there,
Thank you for reaching out to us !
Can you please reach out to our online chat support at : https://totalsuite.net since we need to know more about your poll in order to help you out !
Thank you for your time.
