3151 comments found.
Hello! I get this message error after install last version 3.3.4 when I tried to delete any user/visitors. Any clue?
Error db-error Function name: sb_db_query Error message: You have an error in your SQL syntax; check the manual that corresponds to your MySQL server version for the right syntax to use near ‘)’ at line 1. Check the console for more details.
Regards
HI sorry for that! Please download Support Board from Code Canyon and manually replace all files to solve the issue. Thank you!
Something is wroing with the version available in CC, it looks as is “incomplete” (e.g. documentation PDF file has 1 page and App folder is incomplete). Can you please check and confirm if it’s okey? Thanks!
I confirm nothing is wrong and app folder is not incomplete 
Regards
Well, i followed your instructions: download the last version (again) and I uploaded it and overwrite files. Nothing it worked, problem persist! If package information available is okey why “documentation.pdf” is only 1 page? it’s normal “apps” folder coming empty?
You need to clear the browser cache to make the fix works.
Okey, many thanks! Apparently it worked .
Thanks to you and sorry for the issue!
hi, i have many problems to configurate dialog smart chat bot; i have chatbot purchade code and purchade code dialog plugin, du you have export default config file ?
Hi, please write us via the comments area of the product, or from https://codecanyon.net/user/schiocco, and use the Envato account of the purchase, or send the purchase code. Thank you, regards
hi! ty
I want to know if a Smart chat configuration with rich message can be exported?
You can export the bot via Dialogflow
I can see file storage for attachments becoming an issue after a while.. is it possible to use a cloud storage service?
No, it is not become an issue after a while…Cloud storage is not something related to the chat but to the server. Regards
If we pipe in a lot of emails that have attachments that are fairly large, wouldn’t it build up unless we delete? ... we deal with large format artwork all the time, so attachments are usually quite big.
Go your point now, yes, email attachments for large files would drastically slower the email piping process depending on the connection speed of your server
But again, I do not think there is a solution for that, email attachments are always email attachments, they can not be cloud storage, or you are using a special email client?
I guess the solution I was hoping for was that your app had an option to use google cloud storage or similar for chat file attachment storage, instead of the local storage wherever the app is running. I’d be running the app on a decent server, but file storage comes at an expensive premium.
I’m still not sure to understand, but the problem is not saving the files, it is downloading the email attachments.
Where does Support Board store attachments? I’m guessing the server it’s running on?
the server it’s running on
You have bug on install process. Please review functions.php file from line 12 to 42.
Hi, I confirm there are no bugs in the installation process. If you have problems it is something related to your server, let me know and I will help
This script call undefined constants. Check please, because i use the old version for install this script without problems.
Thanks for you support team! Amazing script ☺️
Hi, I’m really sorry for the issue. Please download Support Board from Codecanyon and manually replace all files to solve the issue. You may need to clear your browser cache as well. Thank you and sorry again for the troubles
Any plans yet to create plugin for knowledge base for website integration like the ticket plugin? Display the knowledge base in chat on a seperate website through javascript or so? Thanks.
Hi, yes we will release it in the future
Can you add apple business chat integration?if you had a separate plugin for it, I think many others would find it helpful.
we may add it in the future
is that possible customer can not see any previous conversation from chat? if yes then how?
Hi, you can force only 1 conversation, or delete the old conversations and the users will not see them. Thank you!
I’m getting this error after updating: https://rsrti.xyz/0UY
I can not see the image
please test again
same problem
Please download again Support Board from Codecanyon and manually replace the file include/function.php or install it again. Sorry for the issue
TKS!
Hi,
Can you try again? or manually update if by downloading it from here and by replacing all files.
Thank you!
Receiving this error when initializing the chat widget. Any recommendations?
main.js:4478 Uncaught TypeError: Cannot set property ‘volume’ of undefined at initialize (main.js:4478) at main.js:4407 at XMLHttpRequest.xhr.onload (main.js:119)
Please update Support Board to the latest version to solve it
This version was downloaded directly off of codecanyon earlier today and has automatic updates enabled. How else should I update it?
Hi,
Can I kindly ask to renew the support? Unfortunately it’s expired and you need to renew it get support.
Thank you!
As you can see from my license activation, I’ve only recently activated it (today). If you do not feel that my previous purchase warrants advising me on how to update the application, feel free to let me know.
Wait 1-2 hours and download the item again from CC and it will work
customize works..
when any customer open chat for contact with us then we get incoming call . with high sound before any agent take chat. if i want to do this i can do this? and how much cost need for this.. bcz when anyone come to chat then if any agent do minimize chat they can not understand any incoming chat comes..
Sorry I really do not understand you 
Anyway, agents always understand when a chat comes via notifications.
i don’t know again i say repeated question or not.. again you can say i do abuse.. 1st time ever anyone say me i do abuse.. i buy lot of product from codecanyon no one say this.. anyway…..................................................................
why i am saying this.. i setup 2 department. sales , support . when any agent.i don’t set any department they not getting any push notification. when i setup him any department example sales then when any people click him sales department then he getting push notification. then if anyone select support department then he can not see. so no department select is best idea if he want to see sales and support both message. but then he not getting any push message if client select any department. for that i want to do customize works
Notifications are sent only if a user contact you… To create a feature like the one you want contact me at support@schiocco.com
Can an agent assign a conversation to another specific agent?
Yes 
Oh good, thanks for the reply. It would be cool if that was testable in the demo
We will think about it
Hey guys, I sent you an email earlier. It seems my purchase code isn’t even activating at all.
I can’t see the tickets section or anything.
please help!
hello mate, is that possible 1. when any agent join chat .. customer can understand agent joined. and when he leave chat customer can understand agent leave chat. if possible then how. i can not find any setting
When an agent send a message it appears at the top of the user chat. The close message show the conversation it closed, if it doesn’t work send to support@schiocco.com the Support Board admin accesses and chat link and I check. Thank you!
already gives access
when new chat will come then possible to give give high volume sound notification? can possible to give here different sound like call sound
You need to use the JS codes for that.
ok thanks..you have any js codes for this? and also Close message not working.. when i click archive message then client should get auto message. already i do setting from admin panel.. but not getting . and also client not doing any understand i close chat or not.. client should understand i close chat
How i can add when customer want to do chat.. he need to give
name email department. then start chat. not need registration. how i can do it?
any desktop admin sogtware stay?
Hi, yes it available
it’s free with this software or need extra pay?
It is free
from your chat it’s that possible who doing chat which country he comes and from which page.. and can i save some default message for give support person?
Yes it is possible all of them
but in your demo can not see why?
Yes you can see everything: https://schiocco.com/shared/2021-08-31_085507.jpg
thanks a lot for fast reply i have more 3 question..
1. https://demo.board.support/supportboard/admin.php in this web app which all featured stay same in windows desktop app all featured stay? like setting , support person information etc..
2. can possible to do when live chat person is offline then it will be show on live chat icon it’s offline..
3. in live chat icon i can give wide big image? when any one do chat they need put name, email and subject .before start chat?
1. Yes, exactly the same
2. Yes.
3. Yes, You can set a custom chat icon.
Thank you!
already i buy your software buy i can not find desktop and android app
Already i buy your software now i need below help..
1. where is desktop and mobile app software? 2. when live chat person is offline then it will be show on live chat icon it’s offline..how i do that? 3. i need put name, email and subject .before start chat, like any other hosting company live chat. how i can do that? 4. i am changing css from code but in live site not takes any effect. how i can change that? 5. for your java script code put my site slider not working how i can solve that.
HI,
1. https://board.support/docs/#pwa
2. Only after an agent reply, the agent is showed offline or not, you can also show the Offline message if all agents are offline, or disable the chat.
3. Use the registration form
4 and 5. Unfortunately, I can not help you more with this because it’s an issue not related to the product and the support doesn’t cover it.
Thank you!
1. https://board.support/docs/#pwa ans : don’t have download link 2. ans: let me check 3. i don’t want registration. want like other live chat.
It is not a download link, please check the docs to understand how it works.
2. It is like the other chat, again, use the registration.
1.It is not a download link, please check the docs to understand how it works. ans: i don’t understand . i am asking about desktop software. but desktop software is fully different. from browser web admin panel login..
Sorry I can not help you more about this. Regards
just tell me .. you have desktop software or not? bcz before buy i ask you you have desktop software or not.. you say yes stay.. if not stay then i can not use your livechat
Yes, install it as explained at https://board.support/more-features#pwa
Progressive Web App
The Support Board administration area is a progressive web app that can be installed on Windows and Macs. It runs like any other software on your computer; notifying you when new messages arrive.
- here telling this.. are you think this details is enough for understand? how need to install?*
How can i set my language vietnames?
Yes you can
Hi, please write us via the comments area of the product, or from https://codecanyon.net/user/schiocco, and use the Envato account of the purchase, or send the purchase code. Thank you, regards
