3152 comments found.
How can i set my language vietnames?
Yes you can 
Hi, please write us via the comments area of the product, or from https://codecanyon.net/user/schiocco, and use the Envato account of the purchase, or send the purchase code. Thank you, regards
I am wanting to test the chat admin demo – but there is an issue, please advise when back and running.
check now. Thank you!
Thank you. Very clean. I see a text message feature. How does that work? And this LIVE chat / support with bot – no ticketing correct?
Oh wait.. the chat opens a ticket right away?
No tickets, only conversations
Ok – Facebook—You can have chats with FB biz page? Instead of being on FB?
Yes sure
Please do let us know how can I store Form data ? And can I have multiple forms like one for abc process and Another for xyz process ?
When a user completes a Rich Message form, a success message is shown. The message includes the user’s input/selection. The user’s response data is saved in JSON format in the database under table sb_messages and column payload. Details: https://board.support/docs/#rich-messages
You can include multiple rich-messagess into 1 message
Complete the installation and it should work
Hi – dumb question, the site I want visitors to ask their support questions is a login screen (bpibrands.com/support), how do I change it to the support page you have in demo?
Hi, you need the tickets app (+$19) for this: https://board.support/tickets-demo
Hi! I do own tickets
Great!
With regular license, can i use script for more than one website, maybe for my other websites? and can i use even without purchasing any addon yet?
No addons are required.
By default you must purchase a new license for each domain, but, if you have 2-3 websites owned by you and part of the same brand/company, you can use 1 license. If instead, the domains are of other clients and/or are related to other brands/companies you need to purchase a new license for each website/domain.
Thank you!
Hi, my chat widget is not loading in my Perfex client area. Not with and not without java code.
Also, the support board admin will not load in my Perfex admin environment. Externally yes, but not internally.
Hi, please send Support Board accesses + Perfex customer accesses + Perfex admin to support@schiocco.com and I check.
presale question:
1. one installation can be used for different website and domain name and how many license needed? for example the livechat and ticketing ? so each different website can have their own department and support staff?
2. ticketing is supporting email pipe ? both for send and reply through email either staff or customer
3. between wp and php version any features advantages/differentiation ? beside the wp needed the wordpress installation
4. between wp and php version in terms of new features, what platform will get new features, wp or php version first?
5. php version is auto-update or manual update only?
6. what framework used on php version?
7. for omni channel, need additional addon with extra cost?
8. for wp version, is supporting woocommerce without needed additional addon?
9. wp and php version both have an API ?
10. regular and extended license benefit in term of features?
11. does it work in webview when running from a mobile apps?
1. By default you must purchase a new license for each domain, but, if you have 2-3 websites owned by you and part of the same brand/company, you can use 1 license. If instead, the domains are of other clients and/or are related to other brands/companies you need to purchase a new license for each website/domain.
2. Yes
3. No differences
4. Both same time, always.
5. auto-update + manual update
6. No frameworks are used
7. Yes. Each app have external costs, see the pricing page
8. No, you need to Woocommerce addon
9. Yes
10. No
11. Yes
Thank you!
1. I have several domain that owned by me and the brand it self are under one company group.
7. where is the pricing page?
is there docs for creating an addon?
if the domains are related to different business or clients, a new license is required for each domain
Please check the website
Regards
sorry i am bit confused,
embedding the livechat on different domain need a different license?
domain a.com is where supportobard installed, and embed the livechat code on domain b.com, c.com which is needed CORS enabled.
in this scenario need 1 license or 3 licenses?
if the domains are related to different business or clients, a new license is required for each domain
I don’r currently use Slack as my business is fairly small. Can this system be used WITHOUT Slack from the admin or operator’s interface? I assume there is a web admin site that I can access to communicate with visitors, and that I can optionally route those messages through Slack for a program or mobile app experience, but I don’t know if slack is required or just an option.. Thanks in advance!
You are right, Slack is optional and you can access an admin panel instead. If you have further questions don’t hesitate to contact me.
Thank you!
Hi, I have installed supportboard with the perfex plugin. When I want to use the option to load supportboard in perfex it keeps loading but no supportboard appears.
check the browser console for details
mind that perfex and Support Board must be installed in the same file system (like “same hard disk”)
can see what customers are typing in real time (before they even submit the message)?
no, you can only see typing status
OK, what a pitty…
We will implement it in the future maybe, you can hire us to develop it now with a 50% discount then our hourly rate.
a ‘maybe’ is nothing i can sell to my client, i am afraid…
Hello Chat Show Problem Please Help me
<script id=”sbinit” src=”http://livechat.pixerizeinc.com/js/main.js”></script>
If you do not write the problem how I can help you?
livechat.pixerizeinc.com/admin.php
If you do not write the problem how I can help you?
Live Chat Icon Not showing
You installed it as HTTP but it must be HTTPS, edit the file config.php and update the SB_URL variable.
https://schiocco.com/shared/2021-08-23_110618.jpgThank you!
Please Help me
You installed it as HTTP but it must be HTTPS, edit the file config.php and update the SB_URL variable.
https://schiocco.com/shared/2021-08-23_110618.jpg Thank you!Also update the scrip link on the main site to httpS
chat widgets not show my website
Whatsapp Support me +8801911742233
Do you read my messages? Again:
You installed it as HTTP but it must be HTTPS, edit the file config.php and update the SB_URL variable.
https://schiocco.com/shared/2021-08-23_110618.jpgAlso update the scrip link on the main site to httpS
Another Domain Try
Cross-Origin Request Blocked: The Same Origin Policy disallows reading the remote resource at https://support.pixelwond.com/include/init.php. (Reason: CORS header ‘Access-Control-Allow-Origin’ missing).
You’re trying to access the chat from a domain different from the one of the installation, in order to do that the server where the chat is installed must be configured properly to accept cross-domain requests. More details at https://board.support/docs#installation-more. You can verify this issue by checking the Browser Console (you will see an error). The fastest and simplest solution is to just install the chat into the same domain you’re using it.
https://schiocco.com/shared/2021-08-23_131316.jpgThank you!
I have set the agent with specific department. But, the agent that assigned not for this department. example: “Agent A” was set to “Department A”. User chat to “department A”, but in “Agent A” didnt receive the chat. Because it’s randomly assigned to another agent, let say “Agen B”, that should be handle “Department B”. Can you help me? Thanks
Disable routing to solve the issue. Regards
I confirm routing is compatible with departments and what you describe is not possible, please check again. Regards
Hello, I have been waiting several days for an answer from the support of this product, please can review my ticket when you have time, thank you.
...I have the problem below in the installation, please can you help me?
( ! ) Fatal error: Uncaught Error: Cannot use object of type SBError as array in /var/www/html/supportboard/include/functions.php on line 2630
( ! ) Error: Cannot use object of type SBError as array in /var/www/html/supportboard/include/functions.php on line 2630
Call Stack Time Memory Function Location 1 0.0003 415016 {main}( ) .../admin.php:0 2 0.0115 2017568 sb_get_multi_setting( ) .../admin.php:30
Hi, I bought a new version of suppordboard php and the perfex plugin. the crm and supportboard are clean installs. but also now the sync between crm and supportboard does not work. Would you like some help please?
Hi please try to manually synch them from the settings area and let me know if any error. Thank you!
Hi, thanks for your response. I found the problem. No additional information was created in the config.php for the perfex database. Added the info manually and now the sync works.
OK great. Thanks for the update
Hello, I have the problem below in the installation, please can you help me?
( ! ) Fatal error: Uncaught Error: Cannot use object of type SBError as array in /var/www/html/supportboard/include/functions.php on line 2630
( ! ) Error: Cannot use object of type SBError as array in /var/www/html/supportboard/include/functions.php on line 2630
Call Stack- Time Memory Function Location 1 0.0003 415016 {main}( ) .../admin.php:0 2 0.0115 2017568 sb_get_multi_setting( ) .../admin.php:30
When I enter needed Info here, or in config.php file (db name, user, pass, folder…), I am getting Error 500 (cannot load page)
What should I do?
Hi, please delete the database and install it again as for docs. Make sure your PHP version is min 7 and enable PHP debug for error details. Thank you!
is there any guide available, I want to load chat widget on button click, is that possible?
Yes, check the Docs > API > Use cases or Docs (search “link” / “url”)
Unfortunately, I can not help you more with this because it’s an issue related to a customization and the support doesn’t cover it. Mind that we’re available for hire, and we would be happy to help you further, but unfortunately, there are extra costs. Regards
anyway the token is for the URL, not the script link
does it mean I need to customize all of my website URLs to support this token?
Sorry? This token is for the single user, you use it only for 1 user when you want to login it automatically. You must not customize any URL.
Thanks for sharing this!
