Hello RAANET,

For technical support, please reach out to us through the “Support” tab above, using the account associated with your product purchase. Currently, there is no UberChart license linked to the RAANET account.

Thank you.

Hello Level16,

The plugin has not been specifically tested with Thrive Themes Architect. However, we offer a 30-day money-back guarantee. If you find that the plugin is not compatible with your environment, you can request a refund.

Let us know if you have any other questions.

Hello jonathan933,

I verified and an update is needed in order to use the linked procedure above and connect a Google Sheets spreadsheet.

Please contact us directly via the “Support” tab above so we can reply via email will all the details and a file. Thank you.

Hello MKT_VisibleOne,

using multiple chart types in the same chart is not possible.

Let me know if you have other questions.

Hello blanke,

yes. Please contact us via the “Support” tab above after purchasing to initiate a support thread via email.

Please note that with premium themes like Uncode we have to rely in exchanging information via email to solve the issue or in inspecting the site front-end. We can’t log into customer websites or perform other back-end activities.

Let me know if you have any questions.

Hello cheonmu,

Google doesn’t index the canvas element. (the element used to draw the charts) Semantic HTML should be used instead.

Please see:

https://developers.google.com/search/docs/fundamentals/get-started-developers

Let me know if you have other questions.

Hello algunning,

the plugin adds to the page HTML the chart data as JSON in the DAEXTDAUC_DATA JavaScript variable.

The plugin uses the get_footer hook to add the data in the page. As a consequence to solve you have to verify that your theme uses the get_footer() function and in case add the get_footer() function in your theme (where the footer is loaded).

For technical support please also consider contacting us via email from the “Support” tab above.

Let me know if you have other questions.

Hello hallo42,

I confirm that the latest version of UberChart works with PHP>8.0.

Please make sure to have installed the latest plugin version (v1.34). You can upgrade the plugin with this procedure.

If upgrading the plugin doesn’t solve please contact us with the “Support” tab above to open an email thread. In the email thread you will be asked to share the URL of a page with the chart and the error log of your server.

Let me know if you have other questions.

Hello BossMac,

this is currently not possible. However, I created a ticket to verify if there is the possibility to apply a dedicated option for this. The plugin chart.js version has been recently updated (with v1.33) and new customization option provided by the new chart library version will be included in future plugin updates.

Let me know if you have other questions.

Thank you. As most web readers just tend to scan the pages, I believe these kinds of bar charts provides the most “at-a-glance” readability especially on mobile.

Looking forward to future updates.

Hello xxxaoc,

this is not possible at the moment. However, a feature to connect the charts with multiple external data sources is in development and will be released in the next few months.

Let me know if you have other questions.

Hello trpr0423,

the plugin uses the WordPress translation functions and is compatible with all the translation plugins.

Let me know if you have other questions.

Hello grizzlyatoms,

In general I recommend loading one of the horizontal bar charts available from the Load Model field of the UberChart -> Charts menu.

If you can’t solve please contact us via the “Support” tab above with the account associated with the license and include more details or the procedure to reproduce the issue, so we can provide you a precise answer. Thank you.

DAEXT – that did it! Thank you! It had to do with loading the charts. Didn’t fully realize that step.

Please try this link if the other one doesn’t work https://www.dropbox.com/s/lcsckcsyrjhoy4c/chart-flags.jpeg?dl=0

Hello mkrakowiak,

thank you for the link. Currently this feature is not available in the plugin.

Let me know if you have other questions.

OK, thanks!

Hello bryan145, I just replied to your email. Please continue on that thread for technical support. Thank you.

Hello raixen,

at the moment a feature to connect the charts to MySql is not available.

Let me know if you have other questions.

Hello Spruce_Creative,

there are no notifications in the plugin administrative interface about new updates.

You can update the plugin with this procedure:

1. In the Plugins menu click “Deactivate”
2. Update all the plugin files via FTP
3. In the Plugins menu click “Activate”

Let me know if you have other questions.

*can I use the plugin to show the chart as that page showed?

Hello dennis5495,

I would like to display Bitcoin hashrate chart in my wp site, I found the source data can get from here https://data.nasdaq.com/data/BCHAIN/HRATE-bitcoin-hash-rate (with xml/json) we I use the plugin to show the chart as that page showed?

This is currently not possible. The data should be manually added from the UberChart -> Charts menu.

can I use the plugin to show the chart as that page showed?

Yes, you can do it with customized line charts. Please note that a functionality to create the mask (available in the second line chart in the linked page) used to select portions of another chart is not present.

Let me know if you have other questions.

Hello swinggraphics,

we received many requests for a feature that allows to connect the charts with an external source, and nn update with the ability to connect the charts with a custom CSV or JSON source will be released the next few days, specifically before September 5.

Can I create multiple charts from a single data set, and update that data set on a monthly basis, either manually or with a new CSV upload?

With this new feature you can create different charts and get the data from the same source if needed.

Let me know if you have other questions.

Hello CrescoSpec,

yes, this is possible.

Let me know if you have other questions.

Thank you, I have just purchased the plugin. Mind letting me know how to do this?

Hello CrescoSpec,

sure, please contact us via the “Support” tab above and indicate the type of chart. So we can provide you more details via email.

Hello Essam1969,

I just replied to your email, please continue on that thread for technical support.

Thank you.