69 comments found.
Hello, is it possible to give the plugin back ? it is not working for me!
Hi,
Thank you for approaching us,
Can you please let us know what issue you are facing while using our plugin we will fix the issue for you?
You can let us know using this contact form
https://codecanyon.net/user/xfinitysoftdotcom#contactLooking Forward to helping you
Thanks
Regards
Xfinitysoft
...
Hi
Email has been sent on your Email Address. Kindly check and reply on Email.
Thank You
Hello, the PayPal funktion is not working. Not in Sandbox and not in live mode. I tested it many times , how can I go on ?
Hi,
Dear Valuable Client
Thank you for approaching us,
Can you share your website login credentials with us so we can check if there is an issue with our plugin?
You can share website login credentials using this contact form
https://codecanyon.net/user/xfinitysoftdotcom#contactLooking forward to helping you. Thanks
Regards
Xfinitysoft.com
Hello I can not get the plugin to work. The PayPal is not working… not in Sandbox and not in Live. Here is the Domain :http://neu.tantratantra.de.w01c37b6.kasserver.com/gutschein/ at now it is in Sandbox mode.
Volker
Hi
Email has been sent on your Email Address. Kindly check and reply on Email.
Thank You
Is there any way to debug the issue about users not receiving e-mails?
You can buy the Voucher, download the PNG but after that you don’t get any email (nor receiver nor sender), just the entry in the backend. End-User cant re-download the vouchers again. How is this supposed to work?
There are not any further details in the docs.
Thank You. Best Regards
Hi There
Thank You for getting back to us.
Users can download the voucher from Email but as you explained you are not getting the email so in this case, we need to debug the issue of why you are not getting the email.
Can you please also check the Spam folder to make sure you are not getting emails?
Kindly send the log in detail with FTP using this contact form :
https://codecanyon.net/user/xfinitysoftdotcom#contactWe will debug and fix the issue on a priority basis. Looking forward to helping you.
Thank You
E-Mails are also not in Spam. I just sent you an E-Mail with the Details. Thank You
Hi
Thank You very much for contacting us back.
We are very happy that you contacted us and we will love to help you.
We are checking the issue on your provided staging site and as soon as issue is resolved. We will let you know by email and here as well.
Looking forward to provide an update asap. Thank You
I bought this plugin and stayed a little bit in trouble. I get PERFECT and QUICK support!!!
Hello, I bought your Plugin few days ago and it doesn’t work.
Vouchers are not shown (with or without the shortcode). I got tons of Console Errors(.map errors, missing files, etc.). I tested it also with the default Wordpress Installation, still doesn’t work. Fews Files are also missing (watermark.js).
We need the Hotfix or money back.
Hi
Can you please setup staging server for us so we can debug the issue and fix it on priority basis.
If you can send us credentials today then we can fix the issue tomorrow.
Kindly send us staging login credentials using this contact form : https://codecanyon.net/user/xfinitysoftdotcom#contactLooking forward to fix the issue asap.
Thank You
Hi, thank you for your response. I can send you that tomorrow. But it would also be enough just to install the Wordpress and test the Plugin. It’s not working on the Wordpress 5.7.2 Version, clean installation.
Hi There
We have checked the plugin on the latest version of WordPress with a clean installation and it is working fine.
We are not sure why you are getting the error as we are unable to generate the error on our side
Can you please prepare a small video using loom.com
and send us video using this contact form:
https://codecanyon.net/user/xfinitysoftdotcom#contactso we can take a look and better understand the problem.
Looking forward to hearing from you.
Thank You
Hi,
I just bought your plugin. Looks good.
But If I active the plugin … my whole menu dissapear. If I DEactivate your plugin … my menu is back.
Whats wrong?
Regards Dirk
Hi,
First of all, thank you for purchasing our plugin.
Please let us know with your website details so we can check on your website what issue you are getting.
You can send us details of your website using this contact form
https://codecanyon.net/user/xfinitysoftdotcom#contactThanks
Regards
Xfinitysoft
Hi There. I´m using PHP Version 7.4.21 with Wordpress Version 5.7.2. WP Gift Voucher and Coupon Creator plugin is Version 1.2.0. After activating your plugin … the menu dissapears.
Hi There
Can you please send us your website link and login credentials via this contact form : https://codecanyon.net/user/xfinitysoftdotcom#contactWe can check and resolved the issue as soon as we have the detail. Looking forward to helping you.
Thank You
send you a mail … no response til yet. did you find the problem?
Hi
We have had already replied to your email twice. Here is the screenshot of the email we sent earlier. Link: https://i.imgur.com/DsxYFqu.png
We requested you to provide your website URL with login detail so we can debug the issue.
If you can’t provide us your live website detail then kindly set up a staging site and send us a link with login credentials.
Looking forward to your cooperation.
Thank You
Dear Sir or Madam,
Unfortunately, the creation of the vouchers does not work. I never see the pages. In addition, as soon as the plugin is activated, my home bar is gone. Can you help me there?
VG Benjamin Görsch
Hi There
Thank You for getting back to us.
Can you please share your website and login detail via this form : https://codecanyon.net/user/xfinitysoftdotcom#contactWe will check and get back to you asap.
Than You Looking forward to help you.
How can I implement the coupons on a page? it doesn’t work with the editor toolbar contains.
Dear Valuable Customer,
Thank you for approaching us,
Can you please let us know your website with credentials using this contact form ? So we can check if there is any issue with our plugin.
https://codecanyon.net/user/xfinitysoftdotcom#contactThanks
Regards
Xfinitysoft
Hi, the plugin is not working on our WordPress Installation. Specialy for UTF-8 (GermanLetter) e.g “ü”.
Maybe it is possible to get the money Back.
Dear Valuable Customer,
Thank you for approaching us,
Can you please let us know your website with credentials using this contact form ? So we can check if there is any issue with our plugin.
https://codecanyon.net/user/xfinitysoftdotcom#contactThanks
Regards
Xfinitysoft
Hi, I am selling vouchers to get a discount for the rental of vehicles of some car rental in my area. If they buy from my website (via woocommerce) I manually send the buyers the unique code to use directly at the car rental to get the discount.
I was wondering if with your plugin I can send the voucher (always manually) to the users whose email I have, sending them the voucher with the id code to get the discount but with the design of a real voucher.
Hallo,
The scheme that I need for my website is like this:
- I will create 2 vouchers: Different prices and different validity-length (say one is valid for 6 months, another is for 1 year).
- Each voucher offers discounts to several businesses, like hotels, restaurants, activities, etc.
- Also I need member area for users who bought the vouchers.
Thank you.
Hi, I bought and tried your plugin. I found it full of bugs!
- An error appears after each save. Screenshot: https://prnt.sc/xgansq.
- After entering the voucher price, I will receive a notification that the maximum value is “10”. What? I need to create a voucher for 1000 CZ, which is about 47 USD. Screenshot: https://prnt.sc/xgas3x
- The form is partially overlaid on the page with other content due to a badly set z-index. Furthermore, the form does not show what is to be displayed, but only some shortcodes. But above all: the overlay is over the form, so there’s nothing you can do about it. Screenshot: https://prnt.sc/xgaw50
It is therefore absolutely impossible to use this plugin. That is why I am requesting a payment back via Envato.
Best regards, Martin
Hi Martin
Thank You for taking your time to provide detail feedback after using plugin on your site.
Due to countless Themes in the Market , it is impossible to test the product with every theme still we try our best to test it with Famous theme in the Marketplace.
If you can provide detail of your Theme then we can make it compatible with your Theme as well.
Moreover to Proceed further, can you please write us using the following contact form : https://codecanyon.net/user/xfinitysoftdotcom#contactPlease also send us the purchase code of the product.
Looking forward to help you.
Thanks
Regards
Xfinitysoft.com
Hi, I haven’t bought the plugin yet. At the moment, all I need is information on whether this is possible or NOT. I don’t need to know HOW.
It is information that determines to some extent whether I buy the plugin or not.
Thanks! Martin
ok Thanks for your update
Related to your query yes you can update text for voucher
In plugin we have a template creation option for voucher
You can create and add text from builder
Thanks
Regards
Xfinitysoft
Sure … E-Mail? And we can send the invite. Many thanks.
Please send us email using this contact form we will send you email in return from mailbox
https://codecanyon.net/user/xfinitysoftdotcom#contactHey there, unfortunately I can’t install your plugin. Wordpress says something like “The package couldn’t be installed. There were no functional plugins found.” Can you please help me? I need the plugin for a customer till monday. Thank you!
NVM I used the .zip downloaded directly from the page. The plugin .zip is inside this container. Thanks!
Thank you for your update
Please let us know if you need any other help
Hello again. I got another question: You write in your documentation “For example, a user can select a specific page or post to show after successful payment.” But I can’t figure out how to choose a page. When I click on the option in the settings, a dropdown shows my last five posts. Unfortunately no pages to choose from. Hope you can help me. Thanks!
It’s me again. Additionally I have the same problem as MartinL-CZ, I think. When I click on a giftcard, everything gets grey like a popup is in the foreground and I can’t click or do anything besides scrolling.
We have noted your mention issue We will update our plugin with solution for your mention issues.
Thank you
Regards
Xfinitysoft
Thank you! Can you tell me when the update is approximately live?
Update will live till tomorrow
Thank you very much! Martin
Hi Martin
Greeting From Xfinity Soft Team
We are not able to verify that you have purchased product from account you are submitting request.
Can you please send us Purchase code to entertain your query.
Thank You for your cooperation.
Warm Regards
Xfinity Soft
Hello, I write you during the christmas break, Could you please support me.
thanks a lot marco
Hello we will update our plugin in next week
Because we have found other fixes as well this will be done till next week tuesday and plugin will be updated after testing everything
Thanks
Regards
Xfinitysof
Thanks a lot. So we will wait for next week. Regards
Any news about the update? Thanks a lot.
Dear Valuable Customer,
We have updated our plugin today CodeCanyon will took some time and update our plugin with a confirmation email to you as well
Thanks
Regards
Xfinitysoft
Thanks to you. The Update is done. But I still got the same situation on https://bo-institut.de/gutschein/
Can you provide us your website details so we can fix this on your side i think this issue is of css which can resolved easily
Hello everybody,
is it possible to use the plugin in the current wordpress version?
Regards, Sven
Dear Valuable Customer,
Thank you for approaching us,
Yes our plugin can be used with current version of wordpress
Thanks
Regards
Xfinitysoft
