48 comments found.
Hello, I installed the plugin. Unfortunately, just like in the demo, I can’t get any further if I have to enter the sender email in the frontend. Then the message appears again and again:
Please Enter Sender Email
What can I do? Best regards, Stephen
Hi,
Thank you for your message.
Can you explain this with a video or explain with screenshots so we can understand what issue you are getting?
Please send us a message through this contact form.
https://codecanyon.net/user/xfinitysoftdotcom#contact ThanksRegards
Xfinitysoft
We’ve hand-selected our gifts that will ensure the receiver is blown away, by their beauty. Our pieces are thoughtfully curated and expertly crafted, exclusively for us. Our focus is sustainability and supporting local Personalised Gifts Australia .
Hi,
Thank you for your message.
Can you explain how you want us to work our plugin for you?
If you need any other information please let us know using this contact form.
https://codecanyon.net/user/xfinitysoftdotcom#contactThanks
Regards
Xfinitysoft
Hi, I install your voucher plugin but I cannot test it because I got the error-messages “Please Enter Valid Sender Name” and “Please Enter Sender Email”. I put the right mails and names into the form.
Please help 
Sorry for my bad english.
Greetings, Julia
Hi,
Can you provide your website front so we can check by filling out the voucher form?
We will check and fix the issue if there are any errors.
You can send us details of your website using this contact form.
https://codecanyon.net/user/xfinitysoftdotcom#contactThanks
Regards
Xfinitysoft
Thanks a lot for the fast reply.
I resolved it by myself. I have to enable all the fields: “Name of Sender field”, “Email of Sender field”, “Email of Receiver field” and “Name of Receiver field”.
The next question is: If a buyer choose bank transfer, it is possible to download the voucher right away without payment. That makes no sense. Is there any possibility to deactivate the download button after the order?!
Furthermore I do not get any emails – neither sender nor recipient.
I found some more bugs and I do not want to use the plugin because it is too error prone, sorry. :-/ I think it will be fair that I get my money back.
Hi
Sorry for the delay in our response.
If you still need help then please let us know using this contact form:
https://codecanyon.net/user/xfinitysoftdotcom#contactThanks
Regards
Xfinitysoft
Hello, I bought the plugin “WordPress Gift Voucher” and have a problem:
The e-mail settings are not saved, after saving the fields are always empty.
What should I do?!
Hi
Thank you for your message.
We have updated our plugin. The latest plugin version is 2.0.2
Please update your plugin to the latest issue with the email is also solved in the latest update of the plugin.
Please make sure to clear your cache after updating this plugin.
If you need any further help please let us know using this contact form https://codecanyon.net/user/xfinitysoftdotcom#contactThanks
Regards
Xfinitysoft
I try to active the plugin but with no success. When I enter the license key and click verify, the loader spins for a while and then disappears. But the page does not change and no settings appear after reloading the page.
Hi
Thank you for your message.
We have updated our plugin. The latest plugin version is 2.0.2
Please update your plugin to the latest and check again.
Please make sure to clear your cache after updating this plugin.
If still you have an issue regarding the activation of the plugin please let us know using this contact form
https://codecanyon.net/user/xfinitysoftdotcom#contactAlso, provide us with admin details using the contact form and mention the product license code as well
Thanks
Regards
Xfinitysoft
Hello, I bought the plugin “WordPress Gift Voucher” and have a problem:
The e-mail settings are not saved, after saving the fields are always empty.
What should I do?!
Hi
Thank you for your message.
We have updated our plugin. The latest plugin version is 2.0.2
Please update your plugin to the latest issue with the email is also solved in the latest update of the plugin.
Please make sure to clear your cache after updating this plugin.
If you need any further help please let us know using this contact form https://codecanyon.net/user/xfinitysoftdotcom#contactThanks
Regards
Xfinitysoft
Hello.
We have purchased your voucher plugin for our site – https://radihoney.com/.
We installed it successfully and in the settings we called out the paypal and stripes payment options.
Now when a user wants to use a voucher they don’t see the field to enter the code. I saw that the following errors related to the plugin were displayed in the console:
(показалец):674 Uncaught ReferenceError: gtag is not defined at (показалец):674:13 (анонимно) @ (показалец):674 radihoney.com/:1474 GET https://www.paypal.com/sdk/js?client-id=¤cy=BGN net::ERR_ABORTED 400 VM866:1 Uncaught DOMException: Blocked a frame with origin “https://www.google.com” from accessing a cross-origin frame. at <anonymous>:1:16 (анонимно) @ VM866:1 VM76:1 Uncaught DOMException: Blocked a frame with origin “https://js.stripe.com” from accessing a cross-origin frame. at <anonymous>:1:16
when I turn off the plugin the errors in question are gone. I am asking for help on what could be the problem.
Hi,
Thank you for your message.
Regarding your query do you want to use gift voucher without any payment method ?
If yes then we can add support for this and let you know with an update.
Thanks
Now when a user wants to use a voucher they don’t see the field to enter the code. I saw that the following errors related to the plugin were displayed in the console:
(показалец):674 Uncaught ReferenceError: gtag is not defined at (показалец):674:13 (анонимно) (показалец):674 radihoney.com/:1474 GET <redpre#0> net::ERR_ABORTED 400 VM866:1 Uncaught DOMException: Blocked a frame with origin “https://www.google.com” from accessing a cross-origin frame. at <anonymous>:1:16 (анонимно) VM866:1 VM76:1 Uncaught DOMException: Blocked a frame with origin “https://js.stripe.com” from accessing a cross-origin frame. at <anonymous>:1:16
when I turn off the plugin the errors in question are gone. I am asking for help on what could be the problem.
?
Hi,
Thank you for your message.
Please download the latest update of the plugin and upload it to your server.
Please clear your cache after updating the plugin.
Please check by updating the plugin and let us know if you need further help.
Thanks
Regards
Xfinitysoft
Hello. I have installed the latest version of the plugin. The problem is that in the shopping cart page I don’t see the field where I can enter the voucher code.
Hi
We are currently checking the issue in our plugin. We will let you know when the plugin is fixed.
Thanks
?
Hi
We are currently fixing the issue with our plugin this will took 2-3 days to totally fix and test the issue again.
Thanks
Hey,
is there any way to actually send the voucher to the “sender” and/or the “reciever”? Would be super handy actually.
And is it possible to download the voucher as pdf with some more informations, like creation-date, an ID and so on, so the admin can control it faster when getting handed over a voucher?
thanks in advance!
Hi
Thank You for sharing great ideas. We always welcome our customers to share new ideas to make our products more useful.
We want to work on the ideas shared by you. What we can do is : The First feature you have requested, we can implement Free of cost
For the other features, like creation date, an ID, and so on. the features you are interested in, We can add them with a very little fee.
If you are interested then please let me know using this contact form and we can discuss the detail.
https://codecanyon.net/user/xfinitysoftdotcom#contactLooking forward to your cooperation.
Thanks
.
Dear Team, After I activated the plugin, I unfortunately had to find out that my online shop was shot up. The menu was gone, the product images didn’t load, and some widgets didn’t load either. Can you help me there?
Beste Regards, Veronica Cacciapaglia
Hi,
Thank you for your message.
Can you share your website so we can check if there is any issue with the with our plugin or cache issue?
Thanks
Regards
Xfinitysoft
How can I contact you privately to send you the access data for my website?
Hi,
Thank you for your message.
You can send us details using this contact form.
https://codecanyon.net/user/xfinitysoftdotcom#contactLooking forward to hearing from you soon.
Thanks
Regards
Xfinitysoft
sent you an email… do you can take a look?
Hi,
Thank you for your email.
We have send you reply on email can you check email and let us know with the details.
Looking forward to hearing from you soon
Thanks
Hi, in the second Step “Fill voucher form”, after put in my mailadresse and click on next step, there is an issues in the console “https://domain.de/wp-admin/admin-ajax.php”. Furthermore, I can see on first visit the page the modal border-bottom. Do you can take a look?
Hi,
Thank you for approaching us,
Can you please send us details of your website so we can check issue on your site and then fix the issue as well.
You can send us details using this contact form.
https://codecanyon.net/user/xfinitysoftdotcom#contactLooking forward to hearing from you soon.
Thanks
Regards
Xfinitysoft
Hi, i need an coupon generator with an greetings field and an dynamic price field where the user can put in the price. And the expired date should be automatically today + 2 years.
Is it possible?
Hi
Can you please send us your detail requirements using this contact form: https://codecanyon.net/user/xfinitysoftdotcom#contactLooking forward to hearing from you soon.
Thanks
Regards
Xfinitysoft
Hello and thanks again for the quick support so far, I still have three problems at the moment:
1. on the downloaded voucher is always the name of the shortcode in English and unfortunately, even after updating the plugin, I haven’t found a way to translate that yet. e.g. “Receiver Name” or “Sender Name”.
2. the name of the download file is simply “png” . Can this be influenced or at least renamed to voucher.png in the default?
3. could a column with the voucher amount be additionally displayed on the overview of the completed orders?
Kind regards
Jessica
Hi,
Please contact us using this contact form.
https://codecanyon.net/user/xfinitysoftdotcom#contactSo we can discuss this in detail.
Looking forward to hearing from you soon.
Thanks
Regards
Xfinitysoft
Hello, any news on this yet? Did you get my email?
Kind regards
Hi
Kindly check your email as update has been sent on your email address.
Thank You
Hello, could you please check your emails. Subject: [CodeCanyon] Message sent via your Envato Market profile from JessiK. Maybe also in spam? Unfortunately one of my emails didn’t go through and I wrote again from another account. Thanks
Hi
Thank You for your message.
Yes, We have read your email and We have not understand your requirement clearly, can you please explain little bit more in detail so We can help you.
Looking forward to helping you.
Thank You
Hi, just sent you an email. I hope this makes it easier to understand. Thank you
Hi
We will check and get back to you asap.
Thank You
Hello I bought the Plugin and try to use it. I need help because the i have any problems i have to fix:
1. Pictures of templates are too big 2. I can not translate the sentence “Fill Voucher Form” 3. In the ready Voucher is the the text “receiver name” and “sender name”. How can i delet this?
Thank you for your support.
Pascal
Hi
Thank You for Purchasing our plugin.
Can you please provide us WP Admin login detail of your website using this contact form? : https://codecanyon.net/user/xfinitysoftdotcom#contactOn proving detail, we will fix the issue on a priority basis. Looking forward to helping you.
Thank You
Hello, I am trying to translate the plugin into German with Loco Translate. Unfortunately I can’t find the text “Fill Voucher Form”. Do you have a tip for me? Could it be that the text is somehow fixed in the source code?
Hi
Thank You for Purchasing our plugin.
Can you please provide us WP Admin login detail of your website using this contact form? : https://codecanyon.net/user/xfinitysoftdotcom#contact On proving detail, we will fix the issue on a priority basis. Looking forward to helping you.
Thank You
Done. Preview of the voucher with PayPal Sandbox is also not displayed. Hope you can help.
Any news yet?
Hi,
Please check your website now we have updated the plugin on your website
And also updated the plugin on codecanyon as well.
Please check and let us know if you need any further help
Thank you
Works thanks a lot!
Thank you
Hallo
Ich habe eben das Plugin gekauft. Bei der Installation bekomme ich allerdings folgende Meldung: Entpacken des Paketes …
Das Plugin wird installiert …
Das Paket konnte nicht installiert werden. Es wurden keine funktionsfähigen Plugins gefunden.
Plugin-Installation fehlgeschlagen.
Weiter zur Plugin-Installation
Ich verwende Enfold mit der WP Version: Aktuelle Version: 5.8.1
Liebe Grüße Marco
Hi
You need to unzip the folder you downloaded after purchase then you will find another zip file inside the folder.
You need to upload that folder inside your WordPress.
Kindly let us know if this helps you.
Thank You
Thank you very much!
Of course it worked.
Hallo
Ich habe eben das Plugin gekauft. Bei der Installation bekomme ich allerdings folgende Meldung: Entpacken des Pakets …
Das Plugin wird installiert …
Das Paket konnte nicht installiert werden. Es wurden keine funktionsfähigen Plugins gefunden.
Plugin-Installation fehlgeschlagen.
Weiter zur Plugin-Installation
Ich verwende Enfold mit der WP Version: Aktuelle Version: 5.8.1
Liebe Grüße Marco
Hi,
Translated Message Link: http://shorturl.at/cpBLO
Thank you for approaching us,
Regarding your query, We assume you have uploaded the zip file directly which you have downloaded from codecanyon.
Please make sure you have unzipped the codecanyon downloaded file then you will find the Plugin and Documentation folder inside the unzipped folder.
You can find the plugin zip in Plugin and documentation folder. Please upload this on your WordPress website
Here is the screenshot of unzipped codecanyon downloaded folder: https://i.imgur.com/kYuapbO.png
I hope this will help you to resolve the issue related to plugins not being found.
Thank you
Regards
Xfinitysoft
I don’t know why, but if I create a voucher template and then the voucher nothing except the title is displayed on the front page:
https://kosmetik-luna.de/gutschein/Hi
Thank You for reaching out.
Kindly create a short video of the process you are following to display the voucher on Front End.
You can record video using : loom.com
We also need login credentials of your website, Kindly send us video with login credentials using this contact form:
https://codecanyon.net/user/xfinitysoftdotcom#contactLooking forward to helping you.
Thank you
Ok, yesterday I sent you the required information 
Please check now on your website everything is working fine with the latest version of the voucher creator.
https://kosmetik-luna.de/gutschein/I use the new Version 1.5.1 but there is still no voucher visible on the frontend!? See here: https://kosmetik-luna.de/gutschein/
Hi
We have recorded the video using loom.com and here is link of video. Video link: https://www.loom.com/share/d85f66b793964869aedbf34323377210In video you will see everything is working fine.
If still have any question or see any issue kindly let us know and we will be happy to assist you.
Thank You
Yes you are rights! I wasn’t aware that I have to klick on the picture to start the voucher generator Thanks a lot
Ok great
Hello, is it possible to give the plugin back ? it is not working for me!
Hi,
Thank you for approaching us,
Can you please let us know what issue you are facing while using our plugin we will fix the issue for you?
You can let us know using this contact form
https://codecanyon.net/user/xfinitysoftdotcom#contactLooking Forward to helping you
Thanks
Regards
Xfinitysoft