2092 comments found.
Hi,
With the latest version upgrade (4.13.11) I find my media view to show:
No folders found No folders have been created yet. Just click on the button above to create your first folder.
Yet I have integrated Justified Image Grids that still display the correct images based on the RML ID.
How do I get my library back?
Regards Ian
Hi Ian,
I am sorry to hear that you have issues with Real Media Library. But no worries, it sounds to make like nothing is lost.
Do you get any error in your JavaScript console when loading the media library?
For me, the issue does not sound like some issue with the update, but most probably some issue with the WP REST API of your WordPress installation. Do you use some kind of WP REST API blocker? You can lean more about this issue at https://devowl.io/knowledge-base/wordpress-rest-api-does-not-respond/
Best regards,
Jan
Is there a way to programmatically supply the license to the plugin? Any hooks?
Hi Andy,
thanks for your request. Unfortunately, not yet. We plan to migrate the licensing system of Real Media Library until the end of the year to our new licensing system, which might be able to programmatically use licenses via constants. So, I have to ask you for a bit of patience.
Best regards,
Jan
There is a new version out 4.13.11 updated two days ago but the new version isn’t available here where I purchased it?
Hi there! Thanks for your hint. We have just uploaded the newest version to CodeCanyon – you should be able to download in about 30 minutes. Sorry for the troubles! Regards, Matthew 
using the free version and want to buy the pro, but now have a issue. I moved a folder from one parent to another and all pictures have disappeared. Since this is a virtual folder, what happened? I tried a few other and same issue. It seems like moving a folder from one parent to another causes this problem. I think it is a bug?
Hi there! Thanks for your message. Can you please send a short screencast video showing the issue via https://devowl.io/support ? Regards, Matthew
Hello, In 2018 I bought Real Media Library plugin for my daughter’s website development RayofSunshineFarm with WordPress through Envato Market fd0d0e64-cfc8-47ed-808a-0774a452e350 – 15 Feb 2018 She has changed her site-host and web-site and no longer uses the plugin. (https://www.rayofsunshinefarm.com/ ) I would like to redeploy the plugin to my web-site which I am redeveloping. https://bachrachtechnology.com/wp/ Is that allowed under the license? Can I switch the plugin registration to myself Thank you, Robert Bachrach Robert.Bachrach@gmail.com Registration was Rashmi.Bachrach@gmail.com
Hi there! Thanks for your message. Yeah, you can use the license after you have deactivated the license in Plugins > Installed Plugins > Row “Real Media Library” > License settings. Regards, Matthew
All folders disapeared when updated. No folder founded
resolved. Sorry
Great to hear, that you already have found a solution on your own.
Does it work with Mailster for organizing newsletter campaigns? Trying to sort my many different template files. Kind regards, Laura
Hi Laura,
thanks for your question. Real Media Library is for organizing your media library, but Real Category Management (https://codecanyon.net/item/wordpress-real-category-management-custom-category-order-tree-view/13580393) allows you to organize custom post types like Mailster Campagnies in folders.
It works with Mailster, if you create a taxonomy for Mailster Campagnies. How that works is explained in Real Category Management as well as in the plugin documentation.
Best regards,
Jan
Hi I’m used to work with RML, i bought a new version for a new website, https://mysquad.consulting/hypercroissance-equipe-elite/ BUT after install/activate the media page is totally white/empty ! I desativate all plugins even elementor same ! My theme is very very light Hello elementor, please help/update or refund
Hi there! Thanks for your message. Can you please check your PHP error log if there is anything related logged? Regards, Matthew
Hi Matthew, with Error Log Viewer by BestWebSoft plugin and RLM activate the https://mysquad.consulting/wp-content/debug.log is empty, please advice
Can you please send a temporary login to your site via https://devowl.io/support so we can check this? Regards, Matthew
Hi,
I have been using the free version for over 6 months, I purchased the pro version and followed the instructions https://devowl.io/knowledge-base/codecanyon-install-wordpress-plugin/I extracted the downloaded folder and then tried to upload the zip file real-media-library-pro-4.13.9-plugin to wordpress by adding as a plugin
It says:
Installing plugin from uploaded file: real-media-library-4.13.9-plugin.zip Unpacking the package…
Installing the plugin…
Destination folder already exists. /DEFAULT/wp-content/plugins/real-media-library/
I dont want to uninstall the free version as I have loads of folders with images already set up.
Can you tell me what I can do in the most simplest terms otherwise I will request a refund.
thanks
Hi there! You can safely deactivate and deinstall the free version as we never delete data at deactivation / uninstall time. Afterwards, you can simply upload the pro version. Regards, Matthew
Thanks , so just to be clear if I uninstall and deactivate the free version then when I install the pro version will I have to set up all the folders again and drag and drop the images into them or are you saying they will still be there?
No, you can still use your created folders.
Thanks, it still says that same message above after deactivation and uninstall when I try and add the pro plugin add on real-media-library-pro-4.13.9-plugin.zip . I take it that I need to go into our server and delete the empty /DEFAULT/wp-content/plugins/real-media-library/ folder? cheers
Sorry for the late response. Yeah, you can delete that folder and install the PRO version afterwards. Regards, Matthew
I am getting an issue with the library after updating from an old version(2.8) to the most recent. I see my folders on the left, but then I still see 2 other folders that show All files and Root Files. I have tried deactivating and reinstalling with no success. Any Ideas? Screenshot: http://www.ocmca.org/wp-content/uploads/protocol-app/RealMediaLibrary-Issue.jpg Thanks!
Hi there! Thanks for your message. This seems to be the File explorer of WP/LR Sync. You can disable this in the settings of WP/LR Sync plugin. Regards, Matthew
Thank you! It was not that plugin as I do not have it installed, but you led me in the right direction. It was the plugin “Responsive Lightbox & Gallery”.
Guten Morgen. Ich möchte mein Plugin zurück geben und mein Geld wieder haben, da ich das Plugin schon in mein Paket von WordPress mit gebucht habe, ich benötige es nicht zweimal. Bitte überweisen Sie mir mein Geld zurück.
Mfg
Hallo Andi05-11-1988,
unter https://help.market.envato.com/hc/en-us/articles/202821460-Can-I-Get-A-Refund- erfährst du, wie du ein Refund Reqest eröffnest und welche Voraussetzungen es für eine Rückerstattung gibt.
Wo hast du denn dein WordPress Paket gebucht, wo Real Media Library bereits inklusive ist?
Viele Grüße
Jan
plugin crashes website after update to 4.9.13 … after deactivation everything is like before
Hi! Danke für deine Nachricht. Hier ist Matthias. Magst du bitte kurz deinen Error-Log prüfen, ob hier etwas auffälliges bzgl. RML geloggt wurde?
Servus Matthias,
Im Log steht einiges im Zusammenhang mit der DB wie zB
Abfrage DROP FUNCTION IF EXISTS wp_fn_realmedialibrary_childs von require(‘wp-blog-header.php’), require_once(‘wp-load.php’), require_once(‘wp-config.php’), require_once(‘wp-settings.php’), do_action(‘plugins_loaded’), WP_Hook->do_action, WP_Hook->apply_filters, MatthiasWeb\\RealMediaLibrary\\base\\Core->updateDbCheck, MatthiasWeb\\RealMediaLibrary\\Activator->install, MatthiasWeb\\RealMediaLibrary\\Activator->dbDelta, MatthiasWeb\\RealMediaLibrary\\Activator->supportsChildQuery, MatthiasWeb\\RealMediaLibrary\\Activator->install, MatthiasWeb\\RealMediaLibrary\\Activator->createChildQueryFunction
es scheint als ob da was schiefläuft, denn es gibt mehrere Einträge von RML in diese Richtung, die direkt mit dem Update zusammenhängen. Grüße Franz
Hi Franz! Dies ist vermutlich eine Warnung? Diese kannst du vorerst ignorieren, da vermutlich die Hauptursache hierfür verantwortlich ist. Was genau passiert denn, wenn du RML aktiviert hast? Grüße, Matthias
Hi Matthias,
Wenn ich RML aktiviere bleibt das Frontend weiß, ohne Fehlermeldung dort. Eben seit dem letzten Update. Kulinarische Grüße Franz
Magst du uns bitte kurz via https://devowl.io/de/support kontaktieren sodass wir uns auf deiner Seite ansehen können?
Hi Guys
just a bit of feedback, I find your Changelogs confusing in their terminology. So many updates in quick succession without any real understanding what is changed. Version bumps for example.
Hi there! Thanks for your message. In general, all our plugins are bundled in micro packages. That means, if we change one of our packages all plugins depending on that package also gets a version bump. In the last time, we have released 3 times in a row because we made a major release of one of our others plugins. Regards, Matthew
Hi
I own 2 licenses of your plugin. On one of my sites I can not get updates to work from inside the WP control panel. When I go to Plugins > All plugins, it tells me an update is available, but it gives no options to run an update.
If I go to Control Panel > Updates it allows me to run a update, but always fail with the message “An error occoured: The plugin update is not available”.
Screenshot of failed update: https://ibb.co/KF19s6mI have tried reinstalling the plugin, but it still won’t update from within WordPress. It’s not a big deal, I can update it manually – but it’s annoying to not be able to do it from the control panel.
Do you have any idea what may cause this, and what I can do to fix it?
Hi there! Thanks for your message. Can you please contact us via https://devowl.io/support with a temporary access to your WordPress instance so we can check this? Regards, Matthew
Hello,
The plugin creates duplicate entries. File name is the same. Just several thumbnails in the folder.
How can this be prevented?
Pierre
Hi Pierre,
I am sorry to hear that you are having problems with Real Media Library. The behavior is not normal and is typically caused by a compatibility issue.
Please open a support ticket at devowl.io/support, providing a complete list of the WordPress plugins you are using, and if possible, temporary access to your WordPress backend. We can then look into the problem for you!
Best regards,
Jan
Thanks Jan for your quick reply. I have opened the ticket but couldn’t find where to provide the credentials for a temp access.
I have been working with the plugins (with no issue at all) for a few months and the problem suddenly started.
On a side note, I have setup a sandbox on devowl website and the same issue exists. I would suggest that this is more than a compatibility issue or (if this is a compatibility issue) the problem is with the latest Wordpress core update.
Thanks for looking into this.
Pierre
Hi there! I just replied to your suppor ticket. Thanks!
I’m getting this error and the plugin is not workjing.
One or more WordPress plugins tried to call the WordPress REST API, which failed. Most likely a security plugin or a web server configuration disabled the REST API. Please make sure that the following REST API namespaces are reachable to use your plugin without problems: - real-media-library/v1 What is the WordPress REST API and how to enable it? Learn more.
Hi there! Can you please check out this: https://devowl.io/knowledge-base/wordpress-rest-api-does-not-respond/ and give it a try. Regards, Matthew
It seems the latest plugin update causes issues. Thumbnails in Media Library aren’t displayed anymore, and also at some pages as well. See https://www.nvom.nl/ behind the “Nieuws” items I also get errors on certain pages: Warning: strpos(): Empty needle in /home/customer/www/nvom.nl/public_html/wp-includes/media.php on line 1356 Can you please help me to solve this issue?
@Devowl: why am I not getting a response to my reported problem?
Hi there! Thanks for your message and sorry for the delayed answer. Generally, Real Media Library does never touch your media files physically. What happens if you deactivate Real Media Library, does the issue still persist? Did you change any configurations / constants / wp-config.php before you encountered the issue? Regards, Matthew
Hi Metthew, thank you for your reply. No nothing has changed and deactivating has no effect. I have created a ticket at the hosting provider to deep dive into this issue. Regards, Christian
Hi again! Please let me know what causes this when you get a response from your hosting provider. Regards, Matthew
Sir, I am writing to you. The plugin that I buy I am not using it in more sites and it does not work for me.
You are causing me a problem with my client. Help me solve the problem.
Hi there! Here is Matthew What exactly goes wrong? Regards, Matthew
Sir, I am writing to you. The plugin that I buy I am not using it in more sites and it does not work for me.
You are causing me a problem with my client. Help me solve the problem.
This item was featured on CodeCanyon
Elite Author
Contact the Envato Market Help Team
