98 comments found.
Hello, i converted the images to webp, but when i try to save one from an article the image is still shown in jpeg (e.g. when i try to save it from google chrome the format is in jpeg)
Hello please email us office@advancedplugins.com with site and details so we can check if the webp functionalityworks correctly. If you can also send backoffice credentials so we can check the settings, it would speed up the process
Done now
thank you, I have replied
Fixed by activating the option “Change image extension”. Thanks
Thank you, i have replied via email.
Hi!
I moved my website to a new domain name (the old one is now erased), but I can’t activate this product anymore.
What I have to do to make it working now?
It was used on “maranda.io” and this domain is now replaced with “code11.ca”.
Hello,
There license is not transmittable, this is clearly highlighted where you enter the license.
If it were, you can use it to optimize an unlimited number of sites one by one.
We have an inhouse API that is used to convert the images as most hosting providers do not allow webp conversion, the license limit is to protect us from compressing an unlimited number of images on our servers.
Hello, There is an option to deactivate the license by deleting the license key on the website. Would I like to use it on another website? It is now used on the website https://hqcomp.sk
Hello,
There license is not transmittable, this is clearly highlighted where you enter the license.
If it were, you can use it to optimize an unlimited number of sites one by one.
Thanks for the reply, I’m buying another license.
you are welcome
Like I said before I am not interested in somone poking around my website. So can you tell me somewhere to look?
Without the requested credentials we cannot investigate and help you.
Hello, I can’t activate the plugin, I enter the code but nothing happens…
please try again
Same, i enter code press activate button and nothing…
Please provide FTP and backoffice at office@advancedplugins.com, we will investigate the issue and come back with an update because from our tests, it works correctly.
Please just refund my item.
6ae2664a-6d0e-42fc-b8d7-c8cbc2155b1f
This software the plugin site is not working for support
6ae2664a-6d0e-42fc-b8d7-c8cbc2155b1f ok so I would still like a refund. The issue now it is not compatible with most of my website and crashes parts of it.
Hello, please provide FTP and backoffice credentials to office@advancedplugins.com to investigate the issue, you have our full support to fix the issue, if we cannot fix it, we will of course refund you.
Thanks but I dont feel comfortable with that
We cannot refund you without investigating the issue, as the problem may be caused by bad settings or from reasons not related to the module.
When I purchased the code was faulty cause a delay, I am not comfortable with someone I do not know rummaging around the backend of my site to may your program work. I just purchased this, you should refund with no questions
We no do refund with no questions as we would be giving away free plugins, we refund if the plugin has problems and we must confirm this, while I do understand your point, we cannot help you without verifying the plugin is the issue.
ok so since you will not refund. I have an issue with infinite scrolling can you please help
please send FTP and backoffice credentials to office@advancedplugins.com so we can check
6ae2664a-6d0e-42fc-b8d7-c8cbc2155b1f purchase code is not working
hello, what error do you receive?
purchase code is not working
can you please try again? we tested and it worked correctly
2 questions:
1. Is there a way to add the ‘picture’ wrapper via an htaccess rewrite rule? If not, what happens to my original wrapper if I stop using the plugin?
2. Is there a way to set up a chron function to compress/convert the images once a day instead of during the upload process? Or can I do it manually to avoid doing it during upload?
Hello,
1. the wrapper is done via PHP not htaccess 2. at the moment this is not possible to compress/convert via cron job, however you can disable the future image conversion/compression in each section that will prevent automatic usage and you can manually convert/compress them afterwards.
Hi,
I’ve several questions for this plugin,
1. is this plugin support the multisite website? 2. are the compressed/converted images will back to normal if I deactivated this plugin? 3. Is there a more additional charge after I use this plugin?
Thank you, Lily
Hello,
1. You can only use the license for one website 2. No compressed images, will stay compressed if you do not back them up and restore them before deactivating the plugin, webp images will not be served if the plugin is deactivated and it will be like before 3. There should not be any, however in rare cases due to theme/server incompatibility, issues can appear, in that case, you can contact us and we will help you
Hello i bought your plugin it wasn’t sepcify it just for one website only. I would like a refund please. Thanks.
Hello,
Any product purchased on codecanyon by default is allowed to be used only in one site, please read about how licenses work, “Use, by you or one client, in a single end product which end users are not charged for.”, the fact that you are used to using one plugin on multiple sites means you are breaking the terms and conditions of your license.
If you have any technical problems with the module, please send us ftp and backoffice credentials to office@advancedplugins.com so we can investigate, in case of a technical issue we will of course refund you.
I just want a refund since it wasn’t said the plugin need activation via license to works.
And why should we say that? Legally when you purchase a plugin, you are allowed to use it only on one domain, you want a refund because we made sure that this rule is respected, we cannot do that. Also, the module uses our API for wepb conversion which takes processing power from our server, license protection is mandatory.
You don’t respect the GNUv2 Refund me and we’re done, I didn’t use license key. Thanks
This is not a public plugin that you can share and use as you wish si GNUv2 is totally unrelated, this is our intellectual property, you purchase and use it on 1 domain as the codecanyon rules say. In case you feel we have wronged you, contact codecanyon directly and explain this to them. You will not get a refund as there is no technical issue with the plugin.
Hello, what’s the difference between your plugin and the free reSmush.it plugin ? Thanks
Hello, The resmush module only compresses the images, our module also has .WEBP conversion with our own internal api + resmush compression.
hello, I have activated the license on a test site on a test domain, I should activate the license on the final site, you can cancel the activation in order to be able to reactivate it on the final domain, thank you
Please send your current test domain to office@advancedplugins.com
The plugin may need updating to be compatible with the latest version of WordPress and PHP
Hello, have you experienced any problems with it? it should work correctly on php 7+, please email us at office@advancedplugins.com if you have encountered any problems
Hi There is a webp incompatibility issue with amp
The primary tag for “picture” should be “noscript”. The primary tag for “img” should be “i-amphtml-sizer-intrinsic”.
Hello, the module is not compatible with AMP, we will address the issue in a future release. Thank you!
Thank you. Is a new version delayed
Hello, we do not have an estimated time when the amp feature will be implemented. This may take a while to develop as it must be compatible with the different types of amp implementations depending of the plugin.
Hi,
I have two pre-buying question
1. Does it strip xmp or exif metadata? Is there a way to preserve it? 2. Does it support svg format?
Thanks
Hello, exif meta is striped as new images are generated, we will add this to the development list, maybe we will develop it in the future
Hi, it is not possible to click on the start button to activate the license key. can you help me thanks
Hello, please send FTP/backoffice credentials to office@advancedplugins.com we will investigate the issue
No thanks you it’s works now. The plugin is fantastic thanks you for your job
I am very happy to hear that, if you find the module useful please give it an honest review, it greatly helps us
removed
Hi, just purchased this last night and trying to compress all night long and nothing really happened. The site isn’t big, just created the WP actually!
Hello, did you activate the plugin? Afterwards did you press the start button and waited without closing the window?
It’s activated. I went through the menus but I didn’t click start, I went to the compression menu and tried compressing!
I tried 223 thumbnails
Please send an email to office@advancedplugins.com with backoffice credentials and ftp and we will check
Hi, can you check why I am not able to activate it? https://prnt.sc/vvxq9s
Hello, did you go to that tab and enter the license key?
When I click on activation i get same.
please send FTP and backoffice credentials to office@advancedplugins.com so we can check
Hello, please check your email. Thanks.
Hi, How do I get a refund? I tried it on my site but it’s not working. I emailed you but no reply.
Hello, i have answered your email.
Transactions were added to the .htacess file. However, Wp Fastest Cache deleted it. What should I do to re-add?
Hello, just uncheck and check the boxes again, it will regenerate the htaccess
I tried but it doesn’t work. They just have explanations.
Send ftp and backoffice credentials to office@advancedplugins.com and we will find a way to help you
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