701 comments found.
Hi there, the plug in has stopped working. Can I get a refund for my 2 licenses please. 
Hi, Plugin is working and we are actively supporting it. Please contact us via https://axentmedia.com/support/ for any problem. Thank you
Hello there, thank you for this module. I have several issues with the masonry theme, it creates strange behaviours on the page, like scrolling freezing or going top of the page. Can’t reach the footer for example, it scrolls up everytime. Tried to disable infinite loading, lazy loads,... only the carousel theme resolves the problem but this is not really what i’m looking for. Can you help ? thank you
Hello.
How does this plugin work with the Super Cache plugin? Whether to add pages with plugin’s shortcode to the list of pages that don’t need to be cached?
Thank you.
Hello, I sent a ticket while ago but could not an answer so far. Can you please advise
many thanks
Hello, since few weeks on our site, each stream with a instagram User Feed generated a php error. I verify Instagram ID I verify Instagram connected account I clear the cache
it’s generated WITH A CRITICAL php ERROR. i i delete the INSTAGRAM USER FEED ID it works
I use avada theme a very used theme
please help !
Hello, I have following problem. On the overview the main FP pictures are not shown. Theres only a loading circle. But if you click the loading circle it popup the correct picture. This Problem exists after upgrading to wp5.6.
Hi,
The problem should be related to a conflict on your website. Can you send the link to social stream on your website via https://axentmedia.com/support/ ?
We will help you to resolve the problem.
Best Regards
Hello,
Pre-sales question.
Masonry Demo – Metro layout – Dark skin
Above demo shows 5 columns on Desktop, Can I change this in 3 columns and have space on left and right?
thank you
Hi,
Yes, it is possible. You can change responsive breakpoints from the plugin settings page.
Best Regards
Do you support to show rss feed? Im interested to buy
Hi,
RSS feeds are supported.
Best Regards
Facebook is not showing any posts https://myschooloman.com/social-stream/ I have made the api correct and also sent you message in support but no reply and not showing on the page
Hi,
Your message has been sent to our support desk about 10 hours ago. You will receive a response as soon as possible.
Best Regards
Fatal error: Uncaught Error: Undefined class constant ‘MAJOR_VERSION’ in l/wp-content/plugins/ax-social-stream/library/guzzlehttp/guzzle/src/Utils.php on line 118
Call stack:
GuzzleHttp\Utils::defaultUserAgent()
wp-content/plugins/ax-social-stream/library/guzzlehttp/guzzle/src/functions.php:71
GuzzleHttp\Client::__construct()
wp-content/plugins/ax-social-stream/ax-social-stream.php:5638
SocialBoard::instagram_set_proxy()
wp-content/plugins/ax-social-stream/ax-social-stream.php:653
SocialBoard::init()
wp-content/plugins/ax-social-stream/ax-social-stream.php:5319
SocialBoard::social_board_shortcode()
wp-includes/shortcodes.php:343
do_shortcode_tag()
preg_replace_callback()
wp-includes/shortcodes.php:218
do_shortcode()
wp-includes/class-wp-hook.php:287
WP_Hook::apply_filters()
wp-includes/plugin.php:206
apply_filters()
wp-includes/post-template.php:253
the_content()
wp-content/themes/mommacherri/page.php:50
include()
wp-includes/template-loader.php:106
require_once()
wp-blog-header.php:19
require()
index.php:17- Fix ur plugin cheers
Query Monitor
Hi,
This problem is a conflict with another third-party plugin installed on your website. The problem is where our plugin is using Guzzle library and the other plugin is also using the same library but with a lower version. We are using the latest version of Guzzle library in our plugin, but they may not.
We made a change in our plugin where it will no longer display an error even if that plugin is enabled and it will continue working, but Instagram private API will not work anymore as long as the conflict exists.
You need to disable your plugins one by one to find the conflict and ask them to update the Guzzle library to the latest version in their plugin but while you are waiting for the update you can download and install our latest plugin update from CodeCanyon. The version has not changed, you just need to delete your last installation and install the new file.
Best Regards
I have a critical error as well…
Hi,
Please remove your current installation, download the new plugin file from CodeCanyon website and install it.
Best Regards
Thank you for your reply. Have removed the installation, downloaded the latest from code canyon (version 3.8.5 right?). Still the page doesn’t load fully (up until where the wall is supposed to be) . Debug info shows nothing.
Hi,
This problem is a conflict with another third-party plugin installed on your website. The problem is where our plugin is using Guzzle library and the other plugin is also using the same library but with a lower version. We are using the latest version of Guzzle library in our plugin, but they may not.
We made a change in our plugin where it will no longer display an error even if that plugin is enabled and it will continue working, but Instagram private API will not work anymore as long as the conflict exists.
You need to disable your plugins one by one to find the conflict and ask them to update the Guzzle library to the latest version in their plugin but while you are waiting for the update you can download and install our latest plugin update from CodeCanyon. The version has not changed, you just need to delete your last installation and install the new file.
Best Regards
Thank you for your reply, indeed it seems BackWPup is the culprit here! Thank you!
If you had any problem with the new update please let us know.
I have critical error after update. Please help!
Hi,
Please remove your current installation, download the new plugin file from CodeCanyon website and install it.
Best Regards
It didn’t help 
Look here: https://kick.kielce.pl/aktualnosci/
If you need I can send you debug file.
Which version of PHP is installed on your server? Could you please send us an access or send us the PHP debug log via https://axentmedia.com/support/ ?
Sites crashing after plugin update. Greetings.
Hi,
Please remove your current installation, download the new plugin file from CodeCanyon website and install it.
Best Regards
The conflict is with the Facebook Pixel guzzlehttp library, that plugin must also be deactivated, apparently it uses an older version of the component and causes the conflict with several plugins eg. Daftplug Instantify. Thanks for your attention!
I think any plugin that uses guzzlehttp is affecting. Cheers!
Hi,
This problem is a conflict with another third-party plugin installed on your website. The problem is where our plugin is using Guzzle library and the other plugin is also using the same library but with a lower version. We are using the latest version of Guzzle library in our plugin, but they may not.
We made a change in our plugin where it will no longer display an error even if that plugin is enabled and it will continue working, but Instagram private API will not work anymore as long as the conflict exists.
You need to disable your plugins one by one to find the conflict and ask them to update the Guzzle library to the latest version in their plugin but while you are waiting for the update you can download and install our latest plugin update from CodeCanyon. The version has not changed, you just need to delete your last installation and install the new file.
Best Regards
After updating to Wordpress 5.6 the plugin no longer works. Hopefully there is an update coming soon.
Hi,
There is no problem with WP v5.6. Please download and install our latest plugin update from CodeCanyon. The version has not changed, you just need to delete your last installation and install the new file.
Best Regards
Hi! Sometimes I need to re-authorise twitter etcetera. Why is this happening, and is it possible to get an e-mail notification if a feeds stops working? I don’t daily check my site.
Hi,
The problem with Twitter is related to our Twitter App daily limit usage. Please contact us via our support desk https://axentmedia.com/support/ and we will provide your with information of a different Twitter App and you will no longer have a problem. If you already have a open discussion please provide me with the first part of your email address.
Best Regards
Thank you, I will
Hi,
We replied your message. If you have a problem please response there.
Hi there you respond to support tickets recently?
My web developer sent you an email yesterday. Have you not receive it?
Hi,
All messages are replied. If you have not received any response yet please provide me with the first part of your email or your name. We will check asap.
Thank you
Hi Axent,
Twitter is lost again. Why it keeps happening like this? Is there any permanent solution to fix this?
Hi,
The problem with Twitter is related to our Twitter App daily limit usage. Please contact us via our support desk and we will provide your with information of a different Twitter App and you will no longer have a problem. If you already have a open discussion please provide me with the first part of your email address.
Best Regards
can this display images that you were tagged in on instagram? not hashtag, the actual @ tag. Those images are seen in the /tagged url. It contains public photos from anyone that’s tagged you
Hi,
Getting Instagram feed by search term is possible, but you can not use @username or anything starting with an at-sign. Instead you can use any search term like username1 or hashtag1 and etc. e.g. wordpress or taylorswift ...
Best Regards
Hi, Is access to the Soundcloud API required for your plug-in? Because the Soundcloud API has not been accessible for several months… Or does the plug-in only work with the account ID? Best regards
Hi,
SoundCloud requires Client ID to work, but if you have problem with creating an app, please contact us via https://axentmedia.com/support/ and we will provide you with a working Client ID.
Best Regards
Thank you
I’m still waiting for an update to show more articles in mobile view. At the moment only 1 ad and 1 article are shown. Not all users of a website know how to guess that you have to click the “show more” button or simply do not want to click it. Greetings.
Hi,
Sorry for delay. We will provide an update for this feature in next couple of days.
Kind Regards
Hi,
Update is ready. Please contact us via https://axentmedia.com/support/ to get the update or you can wait until the next automatic update.
Thank you
.Thanks for the prompt response.
