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349 comments found.

gbouch

gbouch Purchased

Are there currently issues with the plugin showing images from Twitter?

Hi,

There is not problem with Twitter images as you can see in demo http://axentmedia.com/wall-demo-1/ but, as it is also mentioned in our plugin description, Twitter API does not provide the image data only for re-tweets.

Best Regards.

gbouch

gbouch Purchased

It’s strange – the Tweets at the top of this page are not retweets yet still the images are missing… http://alexmurleyracing.com/social/ Not only are the Twitter images missing, so too is the user’s avatar. Likewise here: http://michaelhillpromotions.com/social-michael-hill-on-twitter-facebook-instagram/ Any image associated with Twitter is missing.
gbouch

gbouch Purchased

Please ignore that – I appear to have one browser failing to show the images. My other browser is showing them fine.

jakobe75

jakobe75 Purchased

So with the new Instagram changes are you saying that we can no longer display Instagram unless an API key is created for each individualt account on instagram and that API key loaded into the plugin? This is a MAJOR impact as we display several of our clients instagram on the blog and advertising pages within our site. There is no possible way we can let out cleints have access to our admi panel to login and create an api key on their own and we cannt otrust them to maiantina any permsissons on their insta accounts in regards to us.

Hi,

This is the message you can see on Instagram developers website https://www.instagram.com/developer/

To continuously improve Instagram users’ privacy and security, we are accelerating the deprecation of Instagram API Platform, making the following changes effective immediately. We understand that this may affect your business or services, and we appreciate your support in keeping our platform secure.

These capabilities will be disabled immediately (previously set for July 31, 2018 or December 11, 2018 deprecation). The following will be deprecated according to the timeline we shared previously:

Public Content - all remaining capabilities to read public media on a user's behalf on December 11, 2018
Basic - to read a user’s own profile info and media in early 2020
For your reference, information on the new Instagram Graph API.

As you can see in their message, these change was going to be for December but, they ran immediately so, we didn’t have time to find a better solution. We try to provide a better solution in our next release.

Best Regards.

mzimzi

mzimzi Purchased

Hmm… Instagram feed stopped displaying.

So, it is now impossible to display just random Instagram content from multiple accounts/sources, that we do not directly own?

Please clarify…

mzimzi

mzimzi Purchased

We’re using other standalone Instagram plugins from CodeCanyon and they are pulling data from various Instagram accounts without any disruptions or change.

Why can’t Social Board?

Hi,

This is the Instagram message about deprecation of public feed API:

To continuously improve Instagram users’ privacy and security, we are accelerating the deprecation of Instagram API Platform, making the following changes effective immediately. We understand that this may affect your business or services, and we appreciate your support in keeping our platform secure.

These capabilities will be disabled immediately (previously set for July 31, 2018 or December 11, 2018 deprecation). The following will be deprecated according to the timeline we shared previously:

Public Content - all remaining capabilities to read public media on a user's behalf on December 11, 2018
Basic - to read a user’s own profile info and media in early 2020
For your reference, information on the new Instagram Graph API.

You can see the above Instagram message here: https://www.instagram.com/developer/

You can also check the API Docs here: https://www.instagram.com/developer/endpoints/

Could you please, let us know which plugins are you referring to? Maybe they are using another solution like direct page crawling. This is also one solution we have in mind.

BTW, if these Instagram accounts all are belong to you, you can still add them to Social Board. You only need to create a new access token for any account separately.

Best Regards.

Hi I downloaded the latest version of the plugin 3.4.7 but the Facebook stream does not work. I’m using the page feed.

Hi,

The new update 3.4.7 was related to Instagram problem but, about Facebook the problem is due to a recent issue on Facebook API platform: https://developers.facebook.com/status/issues/205942813488872/

  • If you are getting the Access Token from a new created Facebook App, in different cases, feeds are starting to work automatically after some times around 72 hours starting from the time you created your App so, try to wait or generate the Access Token using an earlier created App or, at the moment, you can also contact out support desk at http://axentmedia.com/support/ and we will provide you with a working Access token.

And about Facebook group feed, unfortunately, it seems Facebook has stopped access to groups content on its recent changes. We are trying to find if there is any other alternative solution/replacement for this.

Best Regards.

jakashop

jakashop Purchased

HI~~ 1.This is a great piece of software. I suggest adding WordPress (blog posts, comments, custom post types, posts of specific categories, comments of specific post) feeds.

2.How to show facebook group wall/posts on the website in a feed. I tried the facebook group feed, it seems that none of them can be displayed. Is there a solution?

Thank you

jakashop

jakashop Purchased

I try https://developers.facebook.com/tools/explorer/ Display: { “error”: { “message”: “Unsupported get request. Object with ID ‘397943470590881’ does not exist, cannot be loaded due to missing permissions, or does not support this operation. Please read the Graph API documentation at https://developers.facebook.com/docs/graph-api", “type”: “GraphMethodException”, “code”: 100, “error_subcode”: 33, “fbtrace_id”: “DvEntgNQciM” } }

Don’t support it?

jakashop

jakashop Purchased

‘397943470590881’ is facebook group id.

Hi,

1. We try to add your suggested features to release 4.0 of the plugin.

2. About Facebook groups, unfortunately, it seems Facebook has stopped access to groups content on its recent changes but, public page content access is still available.

Best Regards.

Hi there We have a wordpress multisite with domain mapping activated. The plugin Flow Flow doesn’t work in this environment. How about yours? Thank you.

Hi,

WordPress Social Board works in WordPress multi-site environment and is tested in directory domain.com/site1 and sub-domain site1.domain.com modes but, if you are using different domains like domain1.com, domain2.com, ..., we need to test and let you know.

Best Regards.

jakobe75

jakobe75 Purchased

OK, I have been thinking about this Instagram issue. The problem is that Instagram wants explicit permission from the account owner to generate the api keys for a 3rd party to display the public instagram posts…right? so can Social Board, have some sort of request system in the control panel that says ” I website owner request permission from this you the Insgram user to display your posts? On the backend of the Wordpress site, you enter in the Instagram ID and the persons email address for validation…it sends them a request that states “Site 123.com” wants to create an app id on their account to display posts…they approve it and then we as site owners are notified via email to retrieve the api key the account holder has generated. We obiviously cannot have the Instgrams owners user name and login to generate one on our own. thats just not feasable…but asking THEM to grant us permission would be enough and work in the same way as us logging in as them and generating it on our own. The issue here is just Instagram wants to validate that we as site owners have permission to display correct?

Hi,

We can not exactly understand why Instagram has made such decision to remove the public feed API immediately as long as anyone still can see public feeds on its main website.

But, we the changes we made in Social Board plugin. you can still get results from your Instagram account feed or any other Instagram account you have an access token created using that account. Read more about it on our documentation: http://axentmedia.com/wordpress-social-board-docs/#instagram-id

The way it works is that, you can still set the “1. Instagram User Feed” to multiple chooses:

self => To get the feed from owner of the Access Token that is set in Board Settings

and/or

An Access Token string => extra Access Token from another Instagram account you want to get its feed

Another alternative could be also to use usernames like tags in ” 2. Instagram search tag”.

Best Regards.

milkyco

milkyco Purchased

Hi, I’m currently seeing very bad google pagespeed results with a social board in a sidebar widget on a blog. Pagespeed is saying the images need optimising and is giving me 81/100 with the social board off and 28/100 with the social board on. That is with 12 results enabled. If I reduce the number of results it does get better, but it’s still a considerable reduction in the score. Is this something you can address? I don’t recall the plug in affecting the pagespeed score so badly previously.

Hi,

Social Board loads all the images from their original sources. It means, depending on the number of images you have on your Social Board your server will send a new request.

Images may be loading from Facebook, Instagram or Twitter CDNs. What optimization solution we can do about these images as long as they are not created with our plugin?

One solution to speed up loading of these image is to set the images sizes to a smaller size in your Social Board Configuration page.

Best Regards.

milkyco

milkyco Purchased

Thank you for replying :-). I thought as much, but I was surprised by how much Pagespeed was penalising the blog site compared to previously. I have reduced the image sizes now and reduced the amount of results on the main archive page, I’ll see how that goes. All the best.

midozone

midozone Purchased

There is no data feed on my website http://www.masrelyoum.com/akhbar/

Hi,

I’m pretty sure that your problem is related to one of the following reasons:

1. Facebook App Token is not correct or is expired. http://axentmedia.com/wordpress-social-board-docs/#facebook-api

2. You are using a Facebook private profile instead of a Facebook page.

3. You have set an age/country restriction on your Facebook page.

You can also send us a message via http://axentmedia.com/support/ with your website information and we will fix the problem if the problem is not related to #2 or 3. You also need to extend/renew your support purchase.

Best Regards.

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