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Support for AX Social Stream

axentmedia

axentmedia supports this item

Supported

This author's response time can be up to 2 business days.

Popular questions for this item

There is no feed to show or there is a connectivity problem!

This message is usually caused for one of the following reasons:

  1. You have not declared any social network ID in your Social Stream. Read about Social Stream configuration.
  2. API Credentials setup is not correctly set or is not valid. Read this topic for details about API Credentials setup.
  3. Your website can not access the social API server for any reason.

After fixing the problem, try cleaning the cache from Social Stream » Stream Settings.

The shortcode appears as a simple text on the website instead of Social Stream

If you see the shortcode text appears in your website instead of the Social Stream, it is caused for one of the following reasons:

  1. AX Social Stream WordPress plugin is not installed on your website or is inactive.
  2. The place where you paste the shortcode is not setup to process shortcodes.

I don’t see the social stream widget!

You first need to enable the Rotating Feed from Enabled Layouts section within the Stream Settings page to see the social stream widget in WordPress Dashboard » Appearance » Widgets page.

The social items appear on the website but, all the other functionalities are not working

You are using the [social_board] shortcode somewhere that acts with the shortcode as a string not a shortcode so it doesn’t work correctly.

The Social Stream is working but, some networks do not appear?

  1. Network account is new and there isn’t anything found in its feed or there is no public activity to show on the public feed.
  2. Something is incorrectly cached. Try cleaning the cache from Social Stream » Stream Settings.
  3. API Credentials setup is not correctly set or is not valid for some networks. Read this topic for details about API Credentials setup.

Facebook feed is not showing

There could be one the following reasons that your Facebook feed may not work:

  1. Make sure that you have set up your Facebook API Credentials correctly. Read this topic for details about Facebook API Credentials configuration.
  2. Your Facebook page, personal account ID or Username or album ID is incorrect. Read this topic on how to find your Facebook IDs.
  3. Your Facebook settings restrict the user that may view your page. You have to remove any age/profanity restrictions from your Facebook page.

Twitter feed is not showing

  1. Make sure that you have set up your Twitter API Credentials correctly. Read this topic for details about Twitter API Credentials configuration.
  2. If your Twitter API credentials is valid, this may be due to the Twitter API limits that is 180 calls per 15 minutes.

Tweets older than a week for a hashtag or search term does not display on my social stream?

Unfortunately, this is Twitter API limitations for hashtags or any search that is made via its API platform and we can’t change this rule. The Search API is not complete index of all Tweets, but instead an index of recent Tweets.
Please check Twitter Search API Documentation as a reference.

Instagram feed is not showing

  1. Instagram Username is incorrect.
  2. Your website server IP is banned on Instagram for any reason like traced as bot. In this case, you need to connect your Instagram account to the plugin. Read this topic to find that how to set Instagram API Access Token.

Why do I need to create API credentials?

Without creating apps and adding API tokens and keys, your website will not be able to connect to the Social Networking servers. The token authentication makes a secure channel via Social Network server and your website to get the permission to access your social profile and fetch your social feed.

How many sites can I use AX Social Stream on?

You need to purchase one license for each site you want to use AX Social Stream on.
1 site = 1 license, 2 sites = 2 licenses, 3 sites = 3 licenses and so on.
It doesn’t matter if they are all in use by the same company, on the same server, by the same developer, etc. The license terms are single use – one license per site.

Can I use the plugin in WordPress Multisite (WPMU) mode?

Yes, this plugin works with WordPress Multisite.
But, if you have encountered any problem after installation:

  1. Please note, you need to install the plugin in network admin section e.g. http://yourwebsite.com/wp-admin/network/plugin-install.php?tab=upload
  2. You need to activate the plugin in network admin section but, also try activating the plugin separately in each website to check the result.

How can I add hashtags into my Social Stream?

Please, follow the steps below:

1. In WP Admin go to > Social Stream > Manage Boards.
2. In the list of social streams, select your social stream or create one.
3. In the Social Stream Configurations page > select Twitter tab.
4. Under “3. Search Term/Hashtag”, enter your #hashtag1, then, click on the plus (+) sign button on the right hand and enter the #hashtag2 into the next opening input and etc…
5. You can do the same for Instagram and YouTube networks too. 5. Click on the Save Changes or Update blue button on the page.
6. place the created [social_board … into your WordPress page where you want to display the social stream.

Is there a developer/multi-use license for this pruduct?

Currently, the only option is to purchase an individual Regular License for each site on which AX Social Stream will be used.
The CodeCanyon standard (Regular/Extended) licenses both are only for individual (single) usage. The only difference is about to charge or not to charge the end customer.
We can not also provide you with a developer/multi-use license directly as we have an exclusivity agreement with CodeCanyon that means, we can only distribute our products through them.
At this time, for every WordPress site that you have AX Social Stream activated on, you need to purchase an individual Regular or Extended License. 1 site = 1 license, 2 sites = 2 licenses, 3 sites = 3 licenses, etc.

For more information please read this article.

YouTube videos are displaying on Social Stream but, can not be played!

The problem is because of that your videos are not opening through https links.

  1. From your wp-admin, go to Social Stream > Stream Settings.
  2. In General Settings section, check/enable the “Load images over https” and Save Changes.

Images are loading over HTTP instead of HTTPS and creates browser console errors!

Do the following steps to get your social media images loading over https:

  1. From your wp-admin, go to Social Stream > Stream Settings.
  2. In Stream Settings page, check Load images over https and click the Save Changes button.

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Contact the author

This author will respond to buyers' questions and provides limited support through their own support system.

Item support includes:

  • Availability of the author to answer questions
  • Answering technical questions about item’s features
  • Assistance with reported bugs and issues
  • Help with included 3rd party assets

However, item support does not include:

  • Customization services
  • Installation services

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