572 comments found.
Hi,really liked your plugin. But i have a problem. Password reset mail button ( {reset_password_url} ) is not working
Hi,
Thank you for this detection.
We are aware of this and update soon. Please kindly wait.
Or you can contact us on our forum, we will send you the fixed file right away: https://villatheme.com/supports/forum/plugins/woocommerce-email-template-customizer/
Best regards.
Can we use ACF as content for the emails?
Hi,
Thank you for using our plugin. Which ACF plugin are you mentioned? We have not checked with any ACF plugin before. You can check it yourself and if you need help to make them compatible, we may consider the compatibility ability and its usefulness for the next updates.
Best regards.
Hi,
Thank you for your information, our developer will check the compatibility and consider updating in this plugin next releases.
Best regards.
I have a pre-purchase question. In my woocommerce platform whenever a customer selects BACS as the payment option, does the BACS information is emailed to them when customising? Same goes with the Cash On Delivery? If you could enlighten that will really help me.
Hi,
we have not checked with this BACS gateway. Please try with the free version to test first. Currently, Cash On Delivery is mailed as normal with this plugin: https://prnt.sc/v0g6e2
Here is the free version: https://wordpress.org/plugins/email-template-customizer-for-woo/
Best regards.
I mean the information such details for the BACS or any other information like description, instructions for the payment mentioned in the BACS payment section of the woocommerce payment https://prnt.sc/v0g8rr
Hi,
We will consider updating this feature (further information of BACS payment gateway) in our plugin next updates.
Best regards.
Hello,
Does your plugin work with multisite wordpress installations?
I just installed your plugin on a multisite installation. When I wanted to create or modify a template, it generated many errors. I have not been able to create it or see any of the created ones.
Hi,
Thank you for your purchase.
Do you mean you install on many websites, or multi vendors site? If you install the plugin on any WooCommerce WP websites, It should work normally. We have not checked with Multi vendor site yet.
Do you update all settings after modifying? Please create a ticket on our forum, we will help you check it: https://villatheme.com/supports/forum/plugins/woocommerce-email-template-customizer/
Best regards.
Thanks for this plugin! Works like a charm. Maybe more ‘standard’ templates, that would be so great
Hi,
Thank you for using our plugin.
Do you mean design more templates to select for example: New order email template 1, New order email template 2… ? We think it depends on each customer’s style, so currently, there just be a template style designed for all email templates . You can design your own email style fit for your business.
Best regards.
Hello Must the Elementor be installed to run the plugin?
Hi,
No it doesn’t, it works independently with the Elementor. You can experience the demo here: https://new2new.com/?item=woocommerce-email-template-customizer
Best regards
Hi. Ok thanks, I think this is something very important to have as a Email Template Customizer plugin.
Please urgently check that cause otherwise I need to be refunded cause if it does not work, I cant use your plugin, its useless without shipment tracking. thanks. I wait for your response.
Hi,
Please create a ticket on our forum. We will send you the fixed version that included this feature; Or you can wait for our update later.
Here is the forum link: https://villatheme.com/supports/forum/plugins/woocommerce-email-template-customizer/
Best regards.
Hi, i made the ticket. I wait for your response. Thanks.
Hi,
Yes, we already replied to you. Please follow your topic: https://villatheme.com/supports/topic/woocommere-tracking-information-plugin/
Best regards.
Ok thanks i will check if it works fine and let you know.
Hi,
Yes, please keep in touch via your topic for more convenient.
Best regards
Hi, I cant find the attached file to download??
Hi,
Please check your topic again.
Best regards
Hi, I deleted other version and installed this one from google drive but the WC-Hook is not visible??
Hi,
Please try to clear browser caches, you can learn about this job here : https://villatheme.com/knowledge-base/clear-browsers-cache/
Best regards.
Thanks now it works. 
Can you please also tell me, how I can deactivate just Instagram in the GET IN TOUCH section and show just Facebook and Twitter? We dont have Instagram for our show and we dont want to show the Instagram icon..
Thanks.
Hi,
Thank you for your confirmation. It is easy, just leave empty for the Instagram field.
Best regards.
Hi, I leave empty for instagram but the icon from instagram still is visible. Why?
Hi,
How did you check the “display” preview mode or testing email or just see in the editing page? I leave empty and it disappears normally. If it still shows up, please contact us on our forum for technical check. https://villatheme.com/supports/forum/plugins/woocommerce-email-template-customizer/
Best regards
Hi, I thought when its empty then the icon in the “live” preview disappears. but now it works, when I make test mail.
Hi,
Thank you for your confirmation. We will update this problem to let the icon disappear even in the editing template page.
Best regards
Hi, there are a lot of small bugs sir. For example the spacer doesnt work when I put spacer between elements, the elements are still not spaced. What can I do for that?
Other point. I put at the top our logo as a picture but there is no possibility to link the picture. Normally when somebody clicks the logo it should be directed to the main shop page..Can you please also update this?
Hi,
1. For the first issue. We checked and the spacer works as normal on our site. Please contact us on forum, we will help you check. https://villatheme.com/supports/forum/plugins/woocommerce-email-template-customizer/
2. This job now can be done by the text element. We will update this feature in the image element in the next releases, thank you for this suggestion.
Best regards.
Hi I bought your plugin and we need to show the tracking Information from the woocommerce plugin: https://woocommerce.com/products/shipment-tracking/ at the email: Hi {customer_name}, Your order {order_number} is now complete but it does not show it. Why?
We used before the email plugin from cxthemes and there it worked perfectly.
Please help.
Hi,
Thank you for using VillaTheme’s plugin.
Currently, we have not checked the compatibility with the Shipment Tracking of WooCommerce, we will check if they can combine and update as soon as possible. Thank your for your suggestion.
Best regards.
Hello.
I am considering purchasing.
With the following explanation, is it possible to create a new template for woocommerce?
“WooCommerce Email Template Customizer is a helpful tool that helps you build and customize the Email templates for WooCommerce.”
There are 14 woocommerce emails by default, but is it possible to add 15 emails, for example, “shipping notification”?
Thank you.
Hi,
Yes, this plugin can apply for building and customizing only for WooCommerce email by default. In your example, “shipping notification” is unavailable now.
You can try our demo to test templates: https://new2new.com/?item=woocommerce-email-template-customizer
Best regards
Thank you for your reply.
Do you have any plans to add that feature in the future?
If so, when will it be?
Thank you.
Hi,
The shipping notification email as you mentioned is from another plugin, Shipping info of default WooCommerce is already integrated in the order emails in our plugin, you can see this image: https://prnt.sc/uwi2co
Best regards.
I want to give the customer the tracking number of the package.
In other words, I want to separate “transaction completion notification” and “shipping notification”.
Thank you.
Hi,
Unfortunately, this feature is unavailable in our plugin currently. We are developing this feature with our WooCommerce Orders Tracking plugin and will try to release soon. please kindly wait for it.
Best regards.
I’m looking forward to the update.
How big is this plugin?
Will the site speed slow down once it is introduced?
Thank you.
Hi,
No, you needn’t worry about that, the plugin can not make site slowdown.
Best regards.
Thank you very much.
Is it possible to create one pattern layout and duplicate it in another email template?
Is it possible in whole or in part?
It takes time to customize everything in detail.
Is it possible to customize all at once with css etc.?
Hi,
This can just do in whole, you can click on the duplicate button https://prnt.sc/uwl9o0 or export in the Data field in that email template: https://prnt.sc/uwlbjo
Customizing all at once is impossible now.
Best regards.
Thank you.
Is it possible to add code such as php and js to the template?
I’m currently sending customers a shipping notification email for each shipping company with a tracking number, can this be done with this plugin?
Hi,
Which shipping plugin are you using to send the shipping notification email?
Best regards.
because when you edit the design, you lose the style of email. it just looks good, when it’s unsoverned and manufactured
Hi,
I am not sure about your wonder, the plugin can style and perform as it should in the preview and real emails.
Please provide us more info about your problem.
Best regards.
Hi,
We have received your topic on our forum, please just follow it: https://villatheme.com/supports/topic/email-error/#post-71427
Best regards.
Hi there! How does this plugin manage the languages? Is it fully compatible with WPML?
Hi,
Thank you for your interest.
You can translate email contents of templates manually in your language, text strings can be typed to translate directly in the plugin.
Best regards.
Hello!
I have a problem with the css styling of the emails. It doesn’t display the content right. When I preview the email, it doesn’t look like the one in the editor, most important the padding is not working, desktop and mobile. Also, when I send the test email, there is the same problem in email client.
Thanks!
Hi,
We are sorry to hear that.
Did you update (save) your customization before sending? Please screenshot your styling settings and its performance to show the difference. We will check respectively on our site.
Best regards.
Here is the screenshot: https://ibb.co/kGHHpks
Yes, I did save it… 
I noticed that the standard templates work, everything breaks when I edit them…
Hi,
Thank you for your information. Please take a minute to create a ticket on forum, we will check this issue: https://villatheme.com/supports/forum/plugins/woocommerce-email-template-customizer/
Best regards
“You can not create topic at this category forum. Please renew or enter your purchased code.”
Where can I enter the code?
Hi,
Please follow this guide to get the update key and create a ticket normally on our forum: https://villatheme.com/knowledge-base/how-to-use-auto-update-feature/
Best regards.
Hi,
I have a multi-vendor site and would like to customize emails to be sent to vendors when orders are placed. Would your plugin work for this “email to vendor” notification?
Hi,
We have not checked with a multi-vender site before, you can try with the free version to test first: https://wordpress.org/plugins/email-template-customizer-for-woo/
Best regards.
I’ve tested this plugin and it looks emails are sent to 2 parties only – ADMIN & CUSTOMER.
If there is a third category, PARTNER or VENDOR, it might work.
I think it should be just a little tweak to do this on your site and this plugin will be very helpful to those who use multi-vendor feature on their websites. I know I’ll definitely buy for this feature.
Anyway, do you offer custom customization service for this plugin? I mean to have this feature added.
Hi,
Yes, we offer custom work, but for this feature, we will think about it and consider updating if it is possible.
Best regards.
Just bought it, it looks really nice but one minor comment. It would be even better if it allowed for editing on different breakpoints (at least mobile). Hope you can add it in the future.
And the send preview email does not seem to be working, can you take a look?
Hi
Thank you for using VillaTheme’s plugin.
We will consider the function to edit email templates directly on mobile next updates. Thank you for your suggestion.
For the issue with preview email, please take a minute to create a ticket on our forum, we will help you check it: https://villatheme.com/supports/forum/plugins/woocommerce-email-template-customizer/
Best regards.
No need to create a ticket. It seems that its working but I only got the preview emails a few hours later. If you could check this, would be great.
Hi,
Thank you, but we get the preview emails in a second, it works normally on our site, so we need to check this problem on your site to detect the cause.
Best regards
Hello, i purchase minuts ago, i really like the plugin!
how can i add the sku on products details?
regards
Hello, Thank you for your purchased.
Now SKU does not display. We will update next version.
Thanks for answer and contemplate this feature.
I will contact you if I have another question or problem.
best regards.
Hello, im back
I just want to say that your software is amazing, I’ve been using it for a couple of hours and it works wonders! I will wait for more updates and improvements.
I wish you much success.
Regards.
Hi,
Thank you so much for your feedback.
Please add this code in the child theme function.php to display SKU on the product details:
add_action( ‘woocommerce_order_item_meta_start’, function ( $item_id, $item, $order ) { $product = $item->get_product(); if ( ! $product ) { return; } $sku = $product->get_sku(); echo esc_html( “(#{$sku})” ); }, 10, 3 );
Best regards.
Hello, thanks for answer.
Syntax error, unexpected $EOF
I’m not in a rush with that new feature, so I wait patiently for your new update of your software with that feature
Regards.
Hi,
Thank you for your reply, we will check again and update later, thanks for your patience.
Best regards.
Can automated templates generated from email section at woocommerce be translated using loco translate or similar or it is necessary to do it manually? Thanks
Hi,
You need to translate email contents of templates manually in your language, text strings can be typed to translate directly in the plugin.
Best regards.
ok. Thanks
Hi,
It is my pleasure to help you. If you need further help with technical issues, feel free to contact us on forum for premium users: https://villatheme.com/supports/forum/plugins/woocommerce-email-template-customizer/
Best regards.
Hello, i have just purchased working with this plugin:
https://es.wordpress.org/plugins/quotes-for-woocommerce/It creates 3 emails, but when i tried to design templates (i have copied templates to my thenmes folder). The plugin says that “This style is not exist”
I would need some help with this, becouse those 3 mails are the main reason of this plugin. Thanks a lot in advance
Hi,
This is the problem of compatibility, we will check the plugin you request and let you know as soon as possible. Please kindly wait for our positive response.
Best regards
ok, thanks a lot
Well, as you have responded to me by email, I think that posting what we have discussed here would be a good idea to give the pre-client a clearer picture.
First of all, I will take the summary of one of the features of this plugin announced which is:
“Compatibility with Most WooCommerce Plugins – Compatible with all VillaTheme’s plugin. Therefore, it helps you customize and send emails template of VillaTheme’s plugins, Compatible with Almost all plugins in the WooCommerce”
After my purchase of the plugin and a message on the comment wall about an incompatibility, in addition to the request via technical support, the response received by ticket is the following:
October 9, 2020 at 4:38 pm “Hi Jaime Pérez, We are sorry, we have not made compatible with the Quotes for WooCommerce up to now. Please kindly wait for our new updates. Thank you. Yours Sincerely, Lavender Vu
VillaTheme Support Team. “
October 11, 2020 at 6:52 pm # 71545REPLY “Would it be possible to ask for a refund as it is the main need for us when buying the item? Thanks in advance ” October 12, 2020 at 8:23 am “Hi Jaime Pérez,
We are sorry for not giving you a refund for this reason. Because the plugin basically does its function that has been noticed in the product description. We will consider updating the compatibility with Quotes for WooCommerce but it will take time and consider the essence of the integration. If you request a custom job, we will prioritize this task and implement for you. We also offer an alternative that you can purchase another plugin of us and we will refund for this plugin.
Hope to hear soon from you.
Yours Sincerely, Lavender Vu “
Well, it’s only 10 euros, but the fact is that in the event of a manifest incompatibility of the plugin to act on additional emails, they would have to make it appear on their characteristics sheet in another way, or in the case of finding cases like mine, proceed to a return .
Doesn’t everyone like to buy products that do what they say and if they don’t allow them to use the money to find a better solution?
I honestly believe that you should review your policy of disengagement in the face of an overt controversy like this. I hope that this comment will help future buyers to assess the manifest risk, or maybe it will help developers to modify their data sheet, since it is obviously not very compatible.
Hi,
Thank you for your feedback, as developer we always try the best to make our plugins be compatible with other products on market. However, to satisfy to all customer’s need, it really takes time to research and develop.
We have added your request plugin in the to-do list and check in order, we would be thankful for your patience for the next updates.
As you said that the plugin doesn’t not meet your need because of the lack to pair with your featured request and you don’t want to wait any longer, we will consider the refund, you can submit refund request here: https://themeforest.net/page/customer_refund_policy
Best regadrs.
Thanks. Maybe this description: ““Compatibility with Most WooCommerce Plugins – Compatible with all VillaTheme’s plugin. Therefore, it helps you customize and send emails template of VillaTheme’s plugins, Compatible with Almost all plugins in the WooCommerce”. Is what is needed to be changued
Hi,
Yes, we will specify this information for plugins that we have made compatible. Thank you so much for your reminder.
Best regards.
Hey, any idea how I can display the total tax amount?
Hi,
Yes, taxes are included in the order subtotal when the order has taxes, you can see this image: https://prnt.sc/uqyg8m Please use the Order subtotal element.
Best regards.
Awesome and quality work. Codecanyon needs more authors like you. 
Hi,
Thank you so much for your feedback.
Best regards
Hello, Does it support custom order status emails?
Hi,
Yes, the plugin can send emails fit to the order status of customers. You can customize email templates as you want.
Best regards
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