16418 comments found.
In section of Be a seller where we are asking Brand Name, Logo details, can we have that in the buying workflow, we are targetting business? And how much customizing is required
Also how do I set up shipping tracking? And from which carrier it’s tracking I asked 1 month back if you have shipping tracking live like other script you made but now I see you got it. Do not see options in demo admincp
Please answer
We’ve built in order tracking option, but not any third party order tracking option available yet. And for customization service contact us via http://support.activeitzone.com/
Are we free to to it outself In section of Be a seller where we are asking Brand Name, Logo details, can we have that in the buying workflow, we are targetting business? And how much customizing is required
Also will you add order tracking in future for third party?
We will try to add order tracking for third party in future. And for customize service you need to send support ticket, so that our assigned person can communicate with you. Contact us via http://support.activeitzone.com/
I believe active shop has third party order tracking doesn’t it?
No. Active Super Shop don’t has such features.
Hello, i’m getting “OOPS! Something went wrong. Looks like server failed to load your request. ” when i try to install. Please Help!
Did you create your database and connect that database with user properly?
i create the database.And do i have to add database details to config/database.php manually ? or can i add details within the installing process. i didn’t get any installation steps only showing above error.
Hi, Can I change the domain after setup all things?
Yes you can change.
How to upload Classified Product ?
From customer panel, customer will get the option for uploading the classified products.
also can you add new features like addons so that we dont affect the updates?
This has importing option with the xl file. It has 3 level category levels.
Hi, do you plan to improve shipping options? like country base
We have plan to add area wise shipping cost but we can not promise with timeline right now.
Can you please add mollie as paymentprovider =?
We do not have such request for this feature.If you will need we can provide you custom service for this requirement.For more you can send us support ticket from here http://support.activeitzone.com
When you release iOS application? or Flutter/ReactNative version. If you don’t have a plan then please kindly share API document. Thanks!
We are working for flutter hybrid mobile app.We are trying to release within a month hopefully.
hello! Please help me, I have an emergency problem, My Ticket ID is 28416
Thanks
Here is now midnight.On regular office time our support team will assist you.
I requested the support since yesterday, then to day I also provided additional details, but it seems like it is taking too long
With the regular license we are promised to provide support within maximum 2 business days but we tried our best to reach to our customer within 24 hours.if you feel to have instant live support then you can purchase extended license. https://codecanyon.net/item/active-ecommerce-cms/23471405/support
Hello Are you planing to create a new payment addon for Turkey ”iyzico” payment gateway ? Thanks.
Yes we have plan to implement this payment gateway.
i want to see live deom for this
From this link you get frontend and admin side link and also get the knowledge base link https://activeitzone.com/active-ecommerce-cms/
Please Replay on our Yesterday mails
What is your ticket no?
Dear sir/Madam
Seller based selling report filter (From date – to date) is missing. Filtering the seller sales report by day, by week, by month, by year is not available currently.
Report feature is most important in multi seller script.
Do you include this feature in your Next update ?
Report Should be include in next update
1. Daily, weekly, Monthly or custom sales report
2. Product wise sales report.
3. Seller Wise sales Report.
4. Customer Wise sales Report
& Also Enable-Disable ‘cash on delivery’ option should be available.
Thanks for your suggestion we noted your all the points and will implement some of the features on the next version and day by day we will improve this one more and more.
Any timeline for your next update ?
Next week probably.
Hi, you demo has many errors , are this also in the this application. My developer who has the licence get many errors or from your application,(from a digital ocean vps) is this normal?
There is no error on the main item if your developer can configure the whole system appropriately.On demo we switched off some saving option which may feels the error for you.
Hi…. Can we get a module like product customization requests from customers via file attachment and some text fields. ?
This is actually multi vendor eCommerce platform.You may be need freelancer hiring system.For this you can check our another item named “Active workdesk cms” from here https://codecanyon.net/item/active-workdesk-cms/28065052
I have bought your script yesterday and I am ready to buy the offline payment module. Can I get demo data for the entire script for quick setup?
This is my ticket number 28315
Ok
I opened the ticket 20 hours ago, there is no reply yet
Your support system is very bad
We solved you 12 tickets already then how you support is bad? Otherwise we already inform you for staying on a single ticket but you were do the same thing that for each issue you are creating new tickets which falls your ticket in the last row and reason for delay now. This is not our mistake. If you maintain this things then the reply will be delayed. Otherwise on the support tab already we announced this line “This author’s response time can be up to 2 business days.” Though we try our level best to reach to our client within 24 hours what is proved 12 times with you. So before complaining on this open comment section we request you for checking your previous mails once again. Thanks
sir how i can cancel order?
Order cancellation is not available right now but will available soon on future update.
Good night. How often will they be providing updates, do they have a plan or a route map, on the other hand, I see that there are several errors when they are updated and patched?
I totally do not know how they work but I do not understand one thing with each update they take there are new errors now I regret having updated to the latest version 3.3 the password reset form gives error 500 a recommendation before launching new updates a complete test is done when normal operation of active ecommerce cms to see if there are no errors I hope they know how to listen.
We already get some complaints about this same issue and we solved already. Update will be released in short time.
I dont use sub-sub category, can i disable it? I just need sub-category only to display my products. Please give me solution.
If you will not use the sub sub categories those will not show on the frontend. Please renew your support pack for continuous support from us.
