576 comments found.
Hello, i have just purchased working with this plugin:
https://es.wordpress.org/plugins/quotes-for-woocommerce/It creates 3 emails, but when i tried to design templates (i have copied templates to my thenmes folder). The plugin says that “This style is not exist”
I would need some help with this, becouse those 3 mails are the main reason of this plugin. Thanks a lot in advance
Hi,
This is the problem of compatibility, we will check the plugin you request and let you know as soon as possible. Please kindly wait for our positive response.
Best regards
ok, thanks a lot
Well, as you have responded to me by email, I think that posting what we have discussed here would be a good idea to give the pre-client a clearer picture.
First of all, I will take the summary of one of the features of this plugin announced which is:
“Compatibility with Most WooCommerce Plugins – Compatible with all VillaTheme’s plugin. Therefore, it helps you customize and send emails template of VillaTheme’s plugins, Compatible with Almost all plugins in the WooCommerce”
After my purchase of the plugin and a message on the comment wall about an incompatibility, in addition to the request via technical support, the response received by ticket is the following:
October 9, 2020 at 4:38 pm “Hi Jaime Pérez, We are sorry, we have not made compatible with the Quotes for WooCommerce up to now. Please kindly wait for our new updates. Thank you. Yours Sincerely, Lavender Vu
VillaTheme Support Team. “
October 11, 2020 at 6:52 pm # 71545REPLY “Would it be possible to ask for a refund as it is the main need for us when buying the item? Thanks in advance ” October 12, 2020 at 8:23 am “Hi Jaime Pérez,
We are sorry for not giving you a refund for this reason. Because the plugin basically does its function that has been noticed in the product description. We will consider updating the compatibility with Quotes for WooCommerce but it will take time and consider the essence of the integration. If you request a custom job, we will prioritize this task and implement for you. We also offer an alternative that you can purchase another plugin of us and we will refund for this plugin.
Hope to hear soon from you.
Yours Sincerely, Lavender Vu “
Well, it’s only 10 euros, but the fact is that in the event of a manifest incompatibility of the plugin to act on additional emails, they would have to make it appear on their characteristics sheet in another way, or in the case of finding cases like mine, proceed to a return .
Doesn’t everyone like to buy products that do what they say and if they don’t allow them to use the money to find a better solution?
I honestly believe that you should review your policy of disengagement in the face of an overt controversy like this. I hope that this comment will help future buyers to assess the manifest risk, or maybe it will help developers to modify their data sheet, since it is obviously not very compatible.
Hi,
Thank you for your feedback, as developer we always try the best to make our plugins be compatible with other products on market. However, to satisfy to all customer’s need, it really takes time to research and develop.
We have added your request plugin in the to-do list and check in order, we would be thankful for your patience for the next updates.
As you said that the plugin doesn’t not meet your need because of the lack to pair with your featured request and you don’t want to wait any longer, we will consider the refund, you can submit refund request here: https://themeforest.net/page/customer_refund_policy
Best regadrs.
Thanks. Maybe this description: ““Compatibility with Most WooCommerce Plugins – Compatible with all VillaTheme’s plugin. Therefore, it helps you customize and send emails template of VillaTheme’s plugins, Compatible with Almost all plugins in the WooCommerce”. Is what is needed to be changued
Hi,
Yes, we will specify this information for plugins that we have made compatible. Thank you so much for your reminder.
Best regards.
Hey, any idea how I can display the total tax amount?
Hi,
Yes, taxes are included in the order subtotal when the order has taxes, you can see this image: https://prnt.sc/uqyg8m Please use the Order subtotal element.
Best regards.
Awesome and quality work. Codecanyon needs more authors like you. 
Hi,
Thank you so much for your feedback.
Best regards
Hello, Does it support custom order status emails?
Hi,
Yes, the plugin can send emails fit to the order status of customers. You can customize email templates as you want.
Best regards
Hello
I’m using this plugin https://www.licensemanager.at/ Licenses key will be displayed in email template.How can do this in your email templates?
Hi,
We have not made a test with this plugin https://www.licensemanager.at/ You can check it yourself. If you need us to make them compatible you may submit a custom job, we will consider implementing if it is possible.
Custom form: https://villatheme.com/custom-work/
Best regards.
Request sent
Hi,
Yes, we received your message and reply to you on that. Please keep track of email message.
Best regards.
I am still waiting for you.
Hi,
We are back to work after the weekend.
Our developer has checked and we decide to update this feature in the plugin. Please kindly wait for a new update in next few days.
Best regards.
I tested the last update on October 7, meaning yesterday, but it was not compatible, or I did not know how to prepare it correctly.
Hi,
Did you test with the version I sent you? I am not sure which version you has updated is on the Updates Dashboard or the version I sent directly by support@villatheme.com (sent on Oct 6th).
Please contact us by email to update news for this problem.
Best regards.
Looks good and i love it, BUT some of the shotcodes doesn’t work like {user_login} and many more. please have a look at it 
Hi,
Thank you for reporting us this issue. We will check and fix this problem immediately. Please wait for the update.
Best regards.
Hi,
We have fixed the issue. You can contact us on the forum, we will send you the fixed version directly or you can wait for the update version from Dashboard/ Plugins/ update button soon later.
Here is the plugin forum: https://villatheme.com/supports/forum/plugins/woocommerce-email-template-customizer/
Best regards.
Presale question: Can I use with one license on 3 of my websites?
Sorry, no. You use only 1 website. You can see Policy https://codecanyon.net/licenses/standard
Hello, will it also work with https://codecanyon.net/item/woocommerce-abandoned-cart-recovery/24089125 for example? At least in near future?
Hi,
Yes, we are developing this feature and update it near future, please kindly wait.
Best regards
Hi, I asked for a refund and have no answer until now. It’s a good plugin but didn’t meet my needs.
I’m really really sorry … comment in the wrong plugin… Your plugin is awesome and is helping a lot!! thank you so much!!
Hi,
We are relieved to hear that, thank you for your re-confirm and feedback us your satisfaction to our plugin.
Best regards.
Is it come with lifetime update or only 1 year update?
Hi,
The license when you purchase the plugin includes 6 months auto update plugin, after that you can choose the other manners of plugin update (contain: renew or free update for lifetime)
You can read this info below on how to update plugin when the update key is expired.
https://villatheme.com/knowledge-base/how-to-update-villatheme-plugins-from-envato/Best regards.
Looks good – one question though. Can it send a different email to a customer if a specific product is in the order? Thanks
Hello,
Thank you for your question. This feature will be updated in the future.
Thanks – that would be a really useful addition!
Also, can I add a PDF attachment to an email?
Hi,
Thank you for your purchase. Currently, file can be attached by inserting link, you can upload the file on a host (maybe driver or your host), copy the sharing link and then use the insert link option in the plugin.
Best regards.
Thanks
Hi,
It is our pleasure to assist you. If you need further help with this plugin, don’t hesitate to contact us.
Best regards.
hi,
Does this support mail contents we created in automatewoo as well? https://automatewoo.com
Sorry, No. Email content follow our structure data. So you need rebuild in our plugin.
Hello, Does this plugin let us customize default email templates? Does it allow us to modify the content of email? Or its just for modifying the look of email?
You can see our demo. The plugin is email builder. You can design unlimited.
Congratulations! Nice Work, GLWS
Hi,
Thank you so much for your great encouragement!
Best regards.
Hello,
1) I’m using the module above
https://codecanyon.net/item/woocommerce-extra-product-options/7908619Products options will be displayed in the email template?
2)I wan to print the email in Thermal Printer A7 size Please see a sample here https://codecanyon.net/item/woocommerce-google-cloud-print/21129093Is it possible?
Thank you
Hi,
Thank you for your interest.
We will check your requests and reply to you as soon as possible. Please kindly wait.Best regards.
Hi,
Thank you for waiting us to check the compatibility.
1. Yes, our plugin is compatible with the WooCommerce Extra Product Options plugin by themecomplete.
2. Unfortunately, our plugin is not compatible with the WooCommerce Google Cloud Print | Woocommerce Automatic Order Printing by xpertsclub
Best regards.
Congratulations! Nice Work, GLWS
Hi,
Thank you for your awesome favor!
Best regards
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