image: https://prnt.sc/vnjdh4

China EMS ePacket

I’m really sorry, but if you are getting that error, it means that the Tracking more service is not able to retrieve any data for that tracking code.

As reported in the plugin description page, I’m not affiliated in any way with TrackingMore. So to have more clues info about that code, you should eventually contact their help.

Please make also eventually sure that the code you are using is actually correct.

Hello,
I’m sorry, what do you mean with “export tracking again”? could you provide a more detailed description?

Please note also that to request support you need to renew your expired support license.

Hello,
thank you for reporting! I’ve just released the new 3.7 that now has the updated couriers list! I hope you enjoy!

Woow thats an amazing support! Thank you very much, keep it up! +10

I’m sorry, the plugin hasn’t such a feature

Hello,
you have to manually select the courier and enter the tracking code.

ok thank you

I’m really sorry, but the TrackingMore API doesn’t provide that kind of notification, so the plugin cannot do that.

And wouldn’t it be possible to do this through the webhook that trackingmore provides? with a custom code?

Unfortunately not.

Unfortunately, if the shipping status is not updated in the TrackinMore website, it means that their service is having some issues with retrieving that data from the Currier.

In that case, I’m sorry, but you need eventually ask their support staff. The plugin is a connector for the TrackingMore service. If, however, their service is not working for any reason, I’m sorry but I cannot provide any kind of help. I’m not affiliated with them in any way.

Thats bad to know, ive contacted the support of TrackingMore service and they gonna inform to their developers about the issue. Thanks for your answer!

You’re welcome! Have a great day!

Hi,
I’m sorry, I do not understand what you mean. Could you provide a more detailed description?

Note that the plugins have a description page where their feature are detailed reported. The also have a demo site where you can see them in action.

I’m sorry, it cannot

For now there is no plan

Is it compatible with any multi vendor plugin?

Because I have multi vendor website and want to allow vendors to add tracking to orders.

Otherwise I will have to tracking details manually through backend.

I’m sorry, It hasn’t this kind of feature.

No, because in that way, every person who opens that page will get the same value.

I analyzed the code and you should be able to pass the order id via URL by editing WCTMW_Shortcode.php located in the classes\com folder.

The input text is rendered on line 32.

you can eventually edit the value attribute like:

value="<?php echo isset($_GET['order_id']) ? $_GET['order_id'] : ""; ?>" 

where the url_custom_param is a custom param url param. Example

www.yoursite.com/page?order_id=1312213321

This is however an untested modification, try performing some tests!

Hello again, I was able to get it to work with the order id as you’ve suggested one problem is that it couldn’t find results with custom order ids (using sequential order no). Can we make it search using Tracking Nos. in instead?

Yes for that you need to find the API function that plugin exposes in order to translate the custom id to the real order id. Oncedone, pass it to the value attribute. Somthing like

$custom_order_id =  isset($_GET['order_id']) ? $_GET['order_id'] : "";
$real_id = translation_function($custom_order_id);
value="<?php echo $real_id; ?>" 

Hi,
you find the complete list of supported carriers by the TrackingMore service in the following page: https://www.trackingmore.com/carriers.html

The plugin has also a demo site where you can fully test its feature before purchasing in order to be sure it actually works as you expect.

Note also that the plugin is a connector to the TrackingMore service and it requires at least a free subscription plan in order to be used! You find more details on the plugin description page!

Unfortuantely, without any further clue, it is quite hard to determine the casue.

Are you sure that the issue was not present even before the plugin? I’ve just performed some tests (including in the demo site) and all the email are properly sent.

Please make sure that the emails are not in the spam folder. Try eventually enable the wordpress debug mode (https://wp-staging.com/docs/enable-wordpress-debug-log-mode/ ) and see if in the debug.log located in the wp-content folder any further info is reported.

Hi,
I’ve just performed a test (both on the demo site and in the private test server) and the tracking info is properly embedded in the Order completed email sent by WooCommerce when the order is marked as completed.

Make eventually sure you are running the latest 2.8 plugin version and that no other plugin is interfering.

Please make sure to be running the latest 2.8 plugin version. Make also sure that you TrackingMore profile has still enough quota.

For further support, you need to renew your support license. Once done, if you share me the login (wp-admin access and FTP) I can perform some further tests on your installation.

By default, tracking info is automatically embedded in every notification email only when the order reaches the “completed” status.

If you want to embed even for other statuses, go into the Email menu and under the Order statuses area, select the status you need.

In this way, when a notification is sent, if the order is marked with one of the selected statuses, the plugin will embed the tracking data.

As reported in the plugin description page, the plugin is a connector to the TrackingMore service.

To be clear, I’m not affiliated in any way with TrackingMore.

TrackingMore, to offer its services, has several subscription plans. The basing is free. So Actually, you do not need to pay to use their basic service. You find more details in their pricing plan: https://www.trackingmore.com/pricing.html

To request support, you need to use the account used to purchase the plugin with a valid support license associated with.

I have no clue what you just typed sorry.. All i got is no refund evne i am going to get the plugin I can actually use.. I know you plugin has a demo site but this is not the point as you do no where mention the problem i am having here.. And also no where it says “you need to check the demo site before buy” so i dont know.. Also the plugin has an error or what you call as I mentioned “Denmark Post” is not a thing.. Its called postnord and either WooCommerce Trackmore or your plugin cant understand this? I buy a useless plugin as the plugin dos not support the langues even its corrected from WooCommerce Trackmore.com in my profile. I dont understand why you make it such a hard time I dont evne understand what you write tbh

What i mena is in your demo site if i test with the denmark post i will never know if the demo shows me if i pick denmark post it wil automatic translated it as if i do as on your WooCommerce AfterShip no where it says “try your desired couriers and see if the language is support.

i’m a bit surprised and feel ridiculed for refusing to pay back such a small amount as i want to buy your AfterShip and has consider to get some of your other plugins as well but if this is the mentality you have as I cant use the one i got and get a re found I most say as I am sitting here and thinking why will i then support you for other plugins there are probley others out there that do the same. I just thing this is a bit funny and silly tbh for $13 as i paid for it. But if you really refuse to help me out here okay I will just accept that then sadly. have a good day.