70 comments found.
Hola me gustaria saber si se puede usar para costa rica, en box correos o correos de costa rica, me interesa hacer la compra
Hello,
please post question in english 
Hello, I would like to know if it can be used for Costa Rica, in post boxes or Costa Rican post offices, I am interested in making the purchase
Hello,
note that this is connector to the TrackingMore service (so you have to have at least a free subscription to that service in order to use it).
You find the complete list of the supporte couriers by TrackingMore in the following page: https://www.trackingmore.com/carriers.html
Hi,
I just installed the plugin, and added the api key as required, however, when I tried to add the tracking number on the order page, it shows “Tracking LF043890202SG cannot be created, due to the following reason: API key has been deleted” . Could you help me fix this problem?
Regards, Gary Zhang
Hi,
if the TrackingMore service is returned that error, it seems that there some problems with your API key. For this kind of issue, you should, however, contact their support team.
Is that a Singapore Post tracking code? If so, note that it does not seem valid (or at least seems that no shipping is associated to it): https://www.trackingmore.com/en/LF043890202SG
If you however send me via private message (click on my name and then use the low-right box) the following data:- your email address
- full admin access to the wp-admin area
- FTP access
- a detailed step by step guide on how to experience the issue
I can try to investigate further to see IF possible to have more clues give you to report to the TrackingMore help service.
Hi, why are not all status updates showing in woocommerce orders page ? See screenshot : https://ibb.co/G2TbLPj
Also in trackingmore dashboard an item states not found but purolator tracking is valid and item has been shipped. see screenshot : https://ibb.co/njPPXhs
Other then that great pluging
Lewis
pipeworkpieces.com
Hi,
thank you for your appreciation 
Unfortunately, without any further clue, it is quite hard to determine the cause. Most likely, the plugin is not showing any status just because the TrackingMore service is not properly providing them (maybe because the purolator tracking service is not providing to TrackingMore).
If you send me via private message (click on my name and then use the low-right box) the following data:- your email address
- full admin access to the wp-admin area
- FTP access
- report me which are the orders and tracking numbers not working
I’ll try performing some further analysis to see if it possible to determine the cause. Thank you!
Thanks for the speedy reply. Maybe it just needed time to catch up. All is working now.
how can I test email or figure out why it is not being sent ? I changed an old order to have my email and added tracking and clicked the send email icon on your plugin. Nothing was received.
sorry it was in the junk email but when I click on the emails tracking link it says page not found.
thats all I need fixed now.
I’m sorry, but without any further clue, it is quite hard to determine the cause.
Could you report me more detailed info? Which is the email template you are using? Did you customize the default one? Is the tracking URL pointing to the trackingmore site? If the issue is related to the trackingmore pages, unfortunately, there isn’t much I can do
here is what is happening. I use an old order that has been shipped and I changed email to my personal email . I then go into your module and click on the Ative notification <btw should read “Active Notification” and click save . then I check for the email which always ends up in my spam folder. This is what the email looks like -the default email.: https://ibb.co/Ytq2DX9 After that I click on the link that says Click here – to minitor your staus. Then I am brought to this page from the email . https://pipeworkpieces.com/?page_id=7&view-order=1169 ( https://ibb.co/9rf7wML )
Which states invalid order . What do you need to fix this before I send shipping notifications to live customers and they get page not found. Not peofessional.
best, Lewis
Thank you. Is the order associated to the user that you are using to access that link?
Note that woocommerce allows to acces the My Account -> Order details page only to the user to which the order belongs.
Regarding the spam fonder, check your server and email settings. The plugin just uses the WooCommerce emailer component to send notifications.
No I only changed the email. What do I change to test it is working correctly ?
Bye excellent prompt support. I am happy I
Invested in your plugin and tour support will be reflected in my review 
Thank you for your appreciation! 
Meanwhile, I’ve released a new version that fixes the type you reported.
To properly test it, just (temporarily) assign the order to the user you are using to perform the test.
To do that, just use the special user selector you find in the order edit page: https://www.dropbox.com/s/h8zwmyw4lablkt4/wcafw_order_details.jpg?dl=0
Awesome. I will Download it and test it before I process some orders.
same issue unfortunately. I even changed the email to match the user account I reassigned the order to before sending. One good thing is it no longer ends up in my spam folder.
would you like me to send you admin access in private message to look ?
Yes, send me, I’ll try giving a further look. Remember to report also your email and a FTP access. Thank you.
ok give me a few minutes to set it up
the order number we are using for testing is the last one #1169
at the same time you can check I do not think the cashed status when delivered is working as it always refreshes and checks which takes time.
where do I find your email to add you to wordpress as admin as well as send you ftp details ?
let me know asap so we can get this fixed 
Ok, check your inbox. Remebrer the ftp access.
still no email with your email to setup admin
Just grab it from the reply email address 
Hi how user track their order?
1. member 2. Guest (without account)
tq
Hi,
thei can track orders through the [wctmw_order_status] shortcode (here an example: https://www.codecanyon.eu/wctmw/shortcode/) that allows to enter the order id and get the tracking data or through the My Account -> Orders -> Order details page.
Memeber can use both methods, the guest only the one through the shortcode due to the lack to have a personal area.
refer to https://bit.ly/2Sj3n6v how to make it center and spacing between field and button
I’m sorry, but the support service doesn’t include a style customization service.
but is ur shortcode right? at least point me where to change
Yes, it is part of the plugin, but the plugin doesn’t declare any custom style for those elements.
Those elements (button and text input) inherit the style defined by the theme, so you should eventually modify your theme.
To customize those elements you don’t have to alter any plugin file. You have just redeclared custom CSS style through your theme CSS or via a 3rd party plugins.
The button has the wctmw_tracking_code_button class and the input the wctmw_tracking_code_input. You can retrieve that info by using the browser inspector tool: https://www.dropbox.com/s/3tx7zfox1xnaekp/wctmw_css.jpg?dl=0
Use those selectors to declare the styles you wish!
hi hv another issue pls refer to this image https://ibb.co/L645PLs The tracking didnt show the detail?
Yes, as you can read from the error message it seems you have consumed all your quota.
This however doesn’t depend on the plugin, but on your TrackingMore account. Log in the official TrackingMore website and purchase more quota for your profile.
i think i bought wrong plugin, do u hv plugin without using trackingmore pls?
2nd is that, this my 1st tried
The plugin requires a working TrackingMore account. As clearly reported in the plugin description page:
The plugin relies on the TrackingMore service so it requires at least a free TrackingMore plan to work.The plugin author is not affiliated with the TrackingMore service in any way, for any matter regarding the subscription plans you have to eventually contact the TrackingMore service.
Hi, after a few weeks of using the plugin I have one major gripe. I have tracking information enabled to display on my Woo order dashboard. It’s great except once orders are delivered it continues to track them, I feel this is a a major disadvantage as I already have to wait a very long time to see the tracking information for orders and once orders have been delivered it could cut the time in half or less if it skipped them. Is there a way to make it so orders that have been delivered just keep the ‘delivered’ image or status displayed and stop requesting to track? Thanks.
Thank you for your suggestion. I’ve implemented a this feature in the new 2.6 plugin version I’ve just rleased.
Now, for the admin orders list page, the plugin will cache the status for delivered orders. The cache will be built the first time you access the orders list page.
You can manually download the new version via CodeCanyon or receive as an automatic update by installing and configuring the Envato updater plugin: https://goo.gl/pkJS33 (here the guide that explains how to configure: https://envato.com/market-plugin/ ). To manually update just deactivate and delete the old plugin version and then install the new one. Don’t worry you won’t lose any data 
Give a try and let me know!
Oh amazing! Thank you so much for this. I will update right now. 
You’re welcome 
At last but not least: If you enjoyed my efforts to assist you and/or my plugin please consider leaving the 5 stars, I would really really
appreciate it! 
(to leave a rating: go to your profile page, click on “Downloads” and from there you can rate to your purchases.
You can also leave the rating in the through the plugin description page: https://www.dropbox.com/s/28dae6pnqvbccmm/rating_area.jpg?dl=0).
Was it good? 
Please if you have enjoyed my effort to assist you, consider leaving the 5 stars! It wold help me with sales and I would really appreciate! 
Yes much better sorry for the delay in replying. I will definitely rate thanks! I was wondering if it’s safe to update to Woocommerce 4? The plugin is only tested up to a previous version. 
Thank you!
Yes it is safe, it works also with the latest version!
Couple of requests 
1 – Change the “picked up” to “awaiting collection”
2 – Intergration with the official woocommerce https://woocommerce.com/products/shipment-tracking/ so we only have to put in the tracking number once (rather than copying and pasting into tracking more everytime)
3 – Ability to cache the results, the orders page sometimes takes a long time to load the ability to cache the results for say 12 hours would be great. Add the ability to force an update if required
Many thanks!
Hi,
thank you for sharing your thoughts!
Unfortunately, regarding the 1 point, status messages are returned directly by the TrackingMore service 
I’ll do my best for the next plugin releases! 
Hi there,
When doing an import with csv file, the status of order does not change to “In transit” (custom status we created) from “Processing” as it should based on the description on the page. Everything else works ok as far as tracking number getting inserted into the order and to trackingmore via the API.
What are the possible reasons why the module would not update the status? Please advise.
Thanks.
Hi,
Without any further clue, it is quite hard to determine the cause. As you can see by editing the WCTMW_Order.php file (located in the classes\com folder) at line 215, the plugin just ivokes the native set_status method (https://docs.woocommerce.com/wc-apidocs/source-class-WC_Order.html#245-274) to set the order status according the one read from the CSV.
The issue may be then related to the fact that you are passing the wrong status code. Make sure you are using the status code and not the status name.
If you send me via private message (click on my name and then use the low-right box) the following data:- your email address
- full admin access to the wp-admin area
- FTP access
Thank you.
Thank you for sharing the access, however, both the wp-admin and FTP logins do not work. Could you give a check?
You can send the data in a private way by using a private message (click on my name and then use the low-right box).
Have you also checked if the custom status id you created is actually “wc-in-transit” and not simply “in-transit”?
It can possibly be a firewall issue. Please send me your IP and I will whitelist it. Otherwise I have tested and the login works.
Thanks.
Please try again now.
Thank you for reporting the option, I forgot to enable it. I’ll perform some tests and I’ll let you know.
Ok, will do. Just noticed, is our conversation posted in the public domain? If so, can you please remove this thread? Thanks.
I’m sorry, unfortunately authors cannot remove threads
, this is why I reported in privious posts to send me login data via private message.
I saw however you have reported the comments containing login data, they will be removed from CodeCanyon staff.
At last but not least, I would ask you to support me: If you enjoyed my efforts to assist you and/or my plugin please consider leaving the 5 stars, I would really appreciate it! 
(to leave a rating: go to your profile page, click on “Downloads” and from there you can rate to your purchases.
You can also leave the rating in the through the plugin description page: https://www.dropbox.com/s/28dae6pnqvbccmm/rating_area.jpg?dl=0).
Have a great day!
Just left the rating. Your support has been much appreciated.
Thank you so much, I really appreciate! 
Have a great weekend! 
Hi, I just installed your plugin, but it takes FOREVER to display any tracking info on the Orders Dashboard as well as anywhere (the spinwheel goes on and on) furthermore it deletes status on every reload meaning it has to reload every single order.
Is this how it should be, I figure the statuses should be cached somehow to avoid this. Or am I doing something wrong? Thanks.
It also does not appear to be compatible with Kadence Email Designer which I use for all my emails. Great plugin but It looks like it’s not going to work out for me, can I request a refund please? Thanks.
Unless there is a fix.
Sorry, it appears I’ve found the problem, two of my tracking numbers (the latest ones) are still not in the postal ‘system’ and so it takes very long to load these first ones and as consequence all the rest. It seems to be working better now. I also found I can use the shortcode [woocommerce_order_tracking] (included in woo) for front end/guest order checking and as long as the display setting is ‘after order details’ and not ‘customer details’ it displays tracking just fine. Emails do not work at all with Kadence. Otherwise I think I can use the plugin. Would be great if some tracking info (as in the top of email) could be displayed at the top of the order page in case it takes too long to load a customer can see it and not miss the pinwheel/complain. I look forward to future updates. Thanks.
Hi,
glad you found the cause 
Note that for guest user you can eventually use the [wctmw_order_status] shortcode. It allows displaying the order tracking data after the user submitted the order id.
Regarding the Kadence plugin, it should be that plugin to grant support to the WooCommoerce TrackingMore plugin. It should implement a tracking code capable of retrieving tracking data associated with the order.
Regarding the Order page, thank you for your suggestion. I’ll do my best for the future plugin versions!
Thanks so much for your reply.
Everything is working well now. I have one final trouble, what do I do if my tracking graphic displays all in Chinese? My settings on TrackingMore are to display in English but on the tracking graphic for some orders (using China EMS) the information is not being translated at all. Appreciate your help!
You’re welcome 
As far as I know, tracking status messages are directly provided by the Tracking company (in this case China EMS). The TrackingMore service tries to retrieves that data according to the selected language. If it is not available, the tracking company will return according their main language.
Provided short code, wcafw_order_status does not work. Is this valid?
To which “wcafw_order_status” shortcode are you referring to? The plugin hasn’t any wcafw_order_status shortcode.
Hi! Why track order status by order id and not by order number. Our client does not see the order id, he sees the order number, these are different parameters. Is it possible to track an order by its number instead of id without logging into your personal account?
Hi,
Please updaate to the latest 2.5 version. It now creates the new order tracking by using the order number instead of the id.
Hi there,
I had contacted you earlier from another account. My business partner pointed out this is the account associated with that plugin. Can you please help us with the following error:
WordPress version 5.3 Current theme: Flatsome Child (version 3.0) Current plugin: WooCommerce TrackingMore (version 1.3) PHP version 7.3.12 Error Details ============= An error of type E_ERROR was caused in line 24 of the file /home/prodcuban/public_html/wp-content/plugins/woocommerce-trackingmore/classes/admin/WCTMW_EmailNotificationPage.php. Error message: Uncaught Error: Call to undefined method WCTMW_Option::save_email_options() in /home/prodcuban/public_html/wp-content/plugins/woocommerce-trackingmore/classes/admin/WCTMW_EmailNotificationPage.php:24 Stack trace: #0 /home/prodcuban/public_html/wp-content/plugins/woocommerce-trackingmore/woocommerce-trackingmore.php(199): WCTMW_EmailNotificationPage->render_page() #1 /home/prodcuban/public_html/wp-includes/class-wp-hook.php(288): wctmw_render_admin_page(’’) #2 /home/prodcuban/public_html/wp-includes/class-wp-hook.php(312): WP_Hook->apply_filters(’’, Array) #3 /home/prodcuban/public_html/wp-includes/plugin.php(478): WP_Hook->do_action(Array) #4 /home/prodcuban/public_html/wp-admin/admin.php(254): do_action(‘woocommerce-tra…’) #5 {main} thrown
Thanks.
Hi,
it seems that the internal $wcafw_option_model object is undefined when you try saving the email options.
This, however, is quite strange, because that object is initialized when the plugin is initialized.
A few questions: have you altered in any way plugin init system (by eventually using 3rd party plugin like the “Plugin Organizer plugin”)? Which steps are you taking when you experience that issue? Have you altered in any way the plugin or the admin area workflow in any way?
I also see that the issue is related by the Flatsome Child. Which kind of customization have you implemented in the theme? If you disable it, are you still experiencing the issue? and if you disable all the other plugins, are you experiecing the issue?
Let me know.
Hi,
It seems we have figured out the issue for the time being. But we are still getting the “Invalid id for row 2” when we are importing the csv file through the plugin. It does not seem to cause any problem, but I am just wondering what can be triggering that error.
Thank you
The “invalid id for row 2” is thrown when the plugin is not able to retrieve a valid order for the submitted id.
More in specific, the plugin invokes the native wc_get_order() WooCommerce function (https://docs.woocommerce.com/wc-apidocs/function-wc_get_order.html) to retrieve the order passed via CSV. If that method returns null or false, the plugin throws that error.
You can give a look to that process by editing the WCAFW_Order.php file at line 200 and 2003.
Stupid questions, but I have to ask… are you sure that the id you have inserted in the CSV belongs to an existing order? Is the CSV properly formatted? Could it be that there is blank space or any other invalid character?
If none of above helped, if you send me via private message (click on my name and then use the low-right box) the following data:- your email address
- full admin access to the wp-admin area
- FTP access
I can reply with my email where you can send the CSV file. Once done, I can perform some live debug to see if I can get more clues.
It is actually retrieving the order for the submitted ID because the plugin does what it is supposed to do as far entering in the tracking number, sending the data to trackingmore via the API and updating the order status. Why it would still throw off that error is puzzling. The order_id field does not have any space or other characters either. Will work on it a bit more and if I can’t figure it out, will reach out to you again.
Hi there,
We managed to figure out that issue but we have another one.
When doing an import with the csv file, the status of the order does not change to “In transit” (custom WC status) from “Processing” as it should based on the description on the page. Everything else works ok as far as tracking number getting inserted into the order and to trackingmore via the API.
What are the possible reasons for the module not updating the status?
Thanks.
hello Vanquish after upgrade to 2.3 i can not finish import it stuck loading https://prnt.sc/q8mnde can you fix it
Hi,
thank you for reporting the issue. Please update to the latest 2.4 version that I’ve just released, it fixes the issue!
You can manually download the new version via CodeCanyon or receive as an automatic update by installing and configuring the Envato updater plugin: https://goo.gl/pkJS33 (here the guide that explains how to configure: https://envato.com/market-plugin/ ). To manually update just deactivate and delete the old plugin version and then install the new one. Don’t worry you won’t lose any data 
Give a try and let me know!
Was it ok?
If so, If you enjoyed my efforts to assist you and/or my plugin please consider leaving the 5 stars, I would really appreciate it! 
(to leave a rating: go to your profile page, click on “Downloads” and from there you can rate to your purchases.
You can also leave the rating in the through the plugin description page: https://www.dropbox.com/s/28dae6pnqvbccmm/rating_area.jpg?dl=0).
Have a great day! 
Hello,
I’ve added carriers multiples times and would like to know if it’s possible to list them in alphabetic order so it’s easier to find 
Thanks, Justinas
Hi,
please update the plugin to the latest 2.3 version. Now carriers displayed in the Settings page are sorted alphabetically! 
Was it ok?
If so, If you enjoyed my efforts to assist you and/or my plugin please consider leaving the 5 stars, I would really appreciate it! 
(to leave a rating: go to your profile page, click on “Downloads” and from there you can rate to your purchases.
You can also leave the rating in the through the plugin description page: https://www.dropbox.com/s/28dae6pnqvbccmm/rating_area.jpg?dl=0).
Have a great day! 
Hello, I am using Email Customizer for WooCommerce with Drag and Drop Email Builder and i want to put tracking info on email but i can not find any meta or custom code for tracking info. I am using YITH yith woocommerce order tracking and it has meta like this https://prnt.sc/q5zqh6 and it works fine. What code or meta should i use on Email for tracking info?
Hi,
I’m sorry but the plugin hasn’t any shortcode that allows you to directly retrieve tracking data.
The tracking data is stored as a serialized array into a single order meta key. The key name is _wctmw_tracking.
The array has the following format (in the following example it contains two tracking codes):
array(2) {
[8349943]=>
array(4) {
["carrier_code"]=>
string(9) "italy-sda"
["tracking_number"]=>
string(13) "xxx680G197162"
["comment"]=>
string(0) ""
}
[7456597]=>
array(4) {
["carrier_code"]=>
string(9) "italy-sda"
["tracking_number"]=>
string(13) "yyy21021211"
["comment"]=>
string(0) ""
}
}
Hello do you have any plan to add custom meta on this plugin? Because without this feature this is useless for me.
Hello,
what do you mean with “add custom meta”? The plugin already stores tracking info on a custom order meta named _wctmw_tracking. For performance matters, the plugin uses only one custom meta.
If you instead need a special shortcode to retrieve data to display on the Email Customizer plugin, you should contact their support team. The shortcodes you linked are specific to that plugin, and only their development team can create a special shortcode that allows you to retrieve the TrackingMore data to display in their email templates.
I am getting Error : Exceeded API limits. Default limit is 1 number 1 requests per 20 minutes. (premium user don’t have this limit)
If i use the short code [wctmw_order_status] on a page also what after 50 order ? Your plugin still work or after that I need to purchase the plans of trackmore ?
It seems that you have exceded the number of requests that the free api allows you to use.
Once the TrackingMore queries have been consumed, you need to purchase a proper plan in order to be able to retrieve data from their service.
Do I need to purchase anything from the https://my.trackingmore.com/en.html or it just the api ?
just the API!
Hello, I have the following questions:
1. If the goods are sent directly by us and have not ordered on the website by the customer, is there a way to track the order number and display it on the customer’s order page?
2. If the goods are sent directly by us and have not been ordered on the website by the customer, does my website still need to integrate the API of the logistics company? Or can I track directly through the logistics order number?
I look forward to hearing from you!
- You can create an order via the admin area and then associate tracking info. The registered user will be able to track the order through his My account -> Orders -> Order details page. The guest user can track its order through the special [wctmw_order_status shortcode. Use that shortcode on any page. It will allow any user to enter an order id then it will render the shipping status associated with that order. You find more details on the plugin description page and an example in the demo iste
- You must have a working TrackingMore account. As described in the plugin description page, the plugin uses the TrackingMore service to retrieve shipping status. You need then a working account.
The plugin has a demo site where you can fully test its feature before purchasing to be sure it actually fits your needs and expectations. Carefully read also the plugin description page. If you need further info, feel free to ask.
Hello, can your Tracking shortcode display the other order details in addition to the shipping tracking results?
Is it possible?
I’m sorry, the plugin hasn’t such a feature.
If you need that feature, you can eventually consider this other plugin of mine WooCommerce Order Details.
Note however that it won’t display the tracking info status.
Hello, I don’t know why the password of your demo site is incorrect?
I’ve just performed a test, and login works as expected.
the login data is:- https://www.codecanyon.eu/wcod/wp-admin/
- user: demo
- pass: demo
That details plugin can be work, I mean https://www.codecanyon.eu/wctmw/wp-admin
thank you for reporting. It seems that a demo user changed the password while testing the site.
I’ve restored the login. Give a try now!
Hi Again (I’ve previously bought your Aftership AND Shipping Tracking plugins).
Your plugin allows for multiple tracking numbers per order but the email that gets sent only seems to include the option for one URL to track the order.
I really need the email that gets sent on completed order to clearly show there are two parcels being shipped and links to track both tracking numbers!
(The Shipping Tracking plugin does this perfectly, it just doesn’t interface to TrackingMore)
Hi,
thank you for purchasing and reporting the issue. I’ve just released the new 2.1 version that fixes it! 
Please if you enjoy my plugin please consider leaving the 5 stars, I would really appreciate! 
(to leave a rating: go to your profile page, click on “Downloads” and from there you can rate to your purchases).
Have a great day! 
Hi, I still don’t see how it is clear to customers when there are two parcels being shipped with different tracking codes.
Please take these bits from your awesome shipping tracking plugin and make possible in this plugin!
https://snipboard.io/3sBeZ9.jpg https://snipboard.io/jOpiHd.jpg https://snipboard.io/ImMTWC.jpgThis plugin supports multiple tracking per order already, and these emails are the only way for customers to clearly see there are going to be two shipments.
Not many customers create an account to track their delivery, almost all rely on the email
I’m sorry, but the plugin hasn’t such a feature. Thank you for your suggestion, I’ll do my best to try to implement it in a future release without making too much complex the email configuration menu. Unfortunately, however, I cannot give you any eta for that 
Until then, can you at least tell me how to find the 2nd tracking number in your shipping tracking number plugin and i’ll export it and put it into TrackingMore manually?
I can find the first tracking number using _wcst_order_trackno and when I inspect the page source for the second tracking number it shows _wcst_order_additional_shipping0 but when I use that key to export it never finds the second number?
Tracking data is stored in a single meta key named <strng>_wctmw_tracking. It is a serialized array that contains all the tracking numbers and data (like shipping company id).
To customize the WooCommerce notification email message, however, you can give a look to the WCTMW_Shortcode.php file located in the classes\com folder. The function that prints the tracking codes, company and so on is the replace_shortcodes defined at line 40.
At line 48 you find a foreach that will replace the message template shortcodes with the tracking data associated with the order.
Just use a counter to know the iteration performed and eventually insert the custom text in the $tmp_result variable.
just bought this! thanks again, aftership is so expensive… anyhow, can i ask why theres another email option in the wordpress side of things?
trackingmore also has some email notifications options – which overwrites the other?
Hi,
Thank you for purchasing 
The email settings that you can configure through the Email menu are just optional
. It just embeds tracking info (Company name and tracking code) into the native WooCommerce order notification emails. If you do not wish to use that option, just do not enable any order status: https://www.dropbox.com/s/kffql6vaq8xqkth/wctmw_email_options.jpg?dl=0
That option won’t overwrite the native trackingmore notifications. The trackingmore notification will be sent to the Order billing email address.
Thank you for reporting! Please update to the latest 2.0 that I’ve released. It fixes that issue!
You can manually download the new version via CodeCanyon or receive as an automatic update by installing and configuring the Envato updater plugin: https://goo.gl/pkJS33 (here the guide that explains how to configure: https://envato.com/market-plugin/ ). To manually update just deactivate and delete the old plugin version and then install the new one. Don’t worry you won’t lose any data 
Did it fixed ? 
Please If you enjoyed my efforts to assist you and/or my plugin please consider leaving the 5 stars, it would help me with sales and I I would really appreciate!