16405 comments found.
Hi…. Can we get a module like product customization requests from customers via file attachment and some text fields. ?
This is actually multi vendor eCommerce platform.You may be need freelancer hiring system.For this you can check our another item named “Active workdesk cms” from here https://codecanyon.net/item/active-workdesk-cms/28065052
I have bought your script yesterday and I am ready to buy the offline payment module. Can I get demo data for the entire script for quick setup?
This is my ticket number 28315
Ok
I opened the ticket 20 hours ago, there is no reply yet
Your support system is very bad
We solved you 12 tickets already then how you support is bad? Otherwise we already inform you for staying on a single ticket but you were do the same thing that for each issue you are creating new tickets which falls your ticket in the last row and reason for delay now. This is not our mistake. If you maintain this things then the reply will be delayed. Otherwise on the support tab already we announced this line “This author’s response time can be up to 2 business days.” Though we try our level best to reach to our client within 24 hours what is proved 12 times with you. So before complaining on this open comment section we request you for checking your previous mails once again. Thanks
sir how i can cancel order?
Order cancellation is not available right now but will available soon on future update.
Good night. How often will they be providing updates, do they have a plan or a route map, on the other hand, I see that there are several errors when they are updated and patched?
I totally do not know how they work but I do not understand one thing with each update they take there are new errors now I regret having updated to the latest version 3.3 the password reset form gives error 500 a recommendation before launching new updates a complete test is done when normal operation of active ecommerce cms to see if there are no errors I hope they know how to listen.
We already get some complaints about this same issue and we solved already. Update will be released in short time.
I dont use sub-sub category, can i disable it? I just need sub-category only to display my products. Please give me solution.
If you will not use the sub sub categories those will not show on the frontend. Please renew your support pack for continuous support from us.
I want to buy all the addons, do you offer installation service?
According to envato support policy installation isn’t under item support. But installation is easy and simple if you will follow the instruction. If you can not surely our support staff will help you for successful installation.
I like your product very well, I want to buy, but you have to promise that there will be frequent update and upgrade, secondly if you can modify the UI of the frontend it will be so great. Meannwhile I want to ask, if I buy it now does it mean I will get every feature listed in the admin dashboard?
sir, is that possible to give some urgent reply on this ticket #28289 . it’s really very much urgent for me.. for that i ping you here.. bcz if i give reply on ticket then it will take more time.. it will be greatefull for me if can give some urgent reply..
On this office day we already replied you 3 times already. With regular license we normally replied within 24hours for all customers. So more then this is not possible for us to support you instantly.Surely Customer support staff will assist you more if you will need but mustly maintaining the support serial. Thanks for your understand.
sir , problem is if you revert back like previous then it will more help to fully solved.. bcz previous code client can do order .. from app fully working.. just from admin panel order details was problem.. but after now.. app not giving correct information also admin panel..
Please stay on your support ticket. Commenting on here will not accelarate your support time.
thanks mate 
You are most welcome
Please add Pesapal payment gateway on the next update. PLEASE!
Thanks for your suggestion. We’ll try to add that payment gateway in future updates.
THANKS!
You are most welcome
Same here the logo is not showing well on the invoice and i use PNG with 40px
Please stay on single comment or on a single support ticket with your all issues.It will better for you to make contact to our support zone for any kind of technical issue from here http://support.activeitzone.com/
Hi, is it possible to builk import product including path/link to picture?? same woocommerce import.
This option is not currently available but will be added on future update.
Hello! I hope you are doing great! tell me, is the Frontend Header logo which goes even on Invoices???
because my invoices are not showing the company logo, i want to know where is the problem.
thank you so much
yes, Frontend Header logo goes on Invoices. For seller products seller see his shop logo in his invoices.
Okay thanks, so which type( NPG, JPG,etc.) of logo do you recommend?? and which size to use on logo???
You can use PNG format & recommended height is 40px and any width.
I’m so much confused If the shipping city and weight not available at ecommerce company.
Will you add an state/city and weight based shipping fee at next update?
I also need this features please when are you going to do this update i need it urgently it really affect my customers
Those type of shipping configuration is not available yet. We can’t assure you about those features in next update. But we’ll add those in future updates. if you want this urgently you can customize the script. For customization service contact us via http://support.activeitzone.com/
Okay but no extra charges
Customization is not under item support.You can check the item support policy from envato https://codecanyon.net/item_support/what_is_item_support/23471405?url_name=active-ecommerce-cms
invoice logo not show, please check urgently https://prnt.sc/ugez0v
For technical support contact us via http://support.activeitzone.com/
28313
Checked & solved your issue.
Hello eCommerce Builder!
I need this script, But After review admin panel, I see Major ecommerce feature not available found:
1.Area and Weight Wise shipping not available. 2.Cancel order by admin not available.
I’m so much confused If the shipping city and weight not available at ecommerce company.
Will you add an state/city and weight based shipping fee at next update?
We can’t assure you about those features in next update. But we’ll add those in future.
I would like to know how many have had problems when sending the order to the buyer does it arrive in duplicate?
Sorry, didn’t understand your question. Which order you’re talking about?
1- how to add 3 decimal in currency like 10.100
2- is there individual vendor store page for vendor so they can share there product page and hide other vendor product from customer
3-can i get the language for Arabic
4. is any auto notification comes to admin and vendor panel when a customer order
1. yes you can do that in business setting>currency
2. Yes, each vendor has their own store page.
3. The system is fully ready to translate, you can translate to any language
4. Auto notification feature is not available yet. but Product owner receives a email, about the order.
Hello! Please correct this error, for us we are using our local currency and whenever you set the product price to => to 1 million,the price is changing itself to 999,999.99.
2rd. when a customer is shopping and buy the products of more than 1 million, let us say that i buy the products of 2 millions the summary of order will only show 1 million.
please please this is very emergency, our customers are confused, correct that error please.
For technical support contact us via http://support.activeitzone.com/
i contacted the support team and i provided all credentials but i’m still waiting for the feedback from you. is it possible to speed up the process ? it is taking long.
thank you gyz
Our support team has solved your issue.
I thank you so much, i love the way you take care of your customers
You are most welcome.
