Discussion on Bookly Group Booking (Add-on) (Page 6)

over 5 years ago

Hi. I’m thinking to buy the pro version and group extension. However I’ve some question about the plugin before the purchase

I need with a one reservation (a company) will can reservate some places for their workers. Could add a custom field for each worker (e.g his name or ID)?

Can I disable the payment option in the booking process (my clientes pay offline or before the reservation)?

The same service has different capacity according to the location where the service is offer, Can I make different configurations to manage that?

Finally, if the plugin dont fit with my needs, Can i make a refund?

Thanks so much, great plugin

Bookly-Support Author Team

over 5 years ago

Hello,

Thank you for your message.

Bookly is an ultimate online appointment scheduling and service booking solution for almost any business which sells services. I advise you to generate your personal demo version which goes with almost all additional add-ons to see if Bookly suits your needs: https://www.booking-wp-plugin.com/demo-list/

You can add custom fields with the help of Bookly Custom fields add-on: https://codecanyon.net/item/bookly-custom-fields-addon/21113970 but if you mean that the system should automatically add additional fields on Details step according to number of people you choose on first step, I’m afraid such option is not supported.

You can disable payment options in Settings – Payments.

You can set up the capacity for each location: http://joxi.ru/KAxvYzoTK8Gkjm

As for refund, please check this link regarding the refund procedure: https://help.market.envato.com/hc/en-us/articles/202821460-Can-I-Get-A-Refund-

Thanks!
Kate
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imanzano Purchased

over 5 years ago

Is it possible to limit the number of appointments by time slot instead of by service?

Bookly-Support Author Team

over 5 years ago

Hello,

Thank you for your message.

Currently, such option is not supported. You can leave your request here: https://ideas.booking-wp-plugin.com/boards/feature-requests and if it gets enough votes, it might be implemented in the future release.

Thanks!
Kate
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MCG_2020 Purchased

over 5 years ago

Good Day

I have just purchased the group booking add on however when I try to upload the zip file it keeps coming up with the following error:

“The package could not be installed. No valid plugins were found. Plugin installation failed”

Please can you assist as I already have bookly pro installed and activated as well as other add ons.

MCG_2020 Purchased

over 5 years ago

This has been sorted out thank you

Bookly-Support Author Team

over 5 years ago

Hello,

Thank you for your message.

Glad to hear that the issue has bee resolved.

Let me know if you have any other questions.

Thanks!
Kate
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jonathanelopez

over 5 years ago

Hello there,

We recently have installed your plugin however it is not functioning the way we wanted it to. Unfurtanately it will not function in that matter we wanted.

Is it possible to issue a refund?

Bookly-Support Author Team

over 5 years ago

Hello,

Please check this link regarding the refund procedure and submit the refund request: https://help.market.envato.com/hc/en-us/articles/202821460-Can-I-Get-A-Refund- Also, please review the Envato Market Refund Rules to check if you are eligible for a refund: https://themeforest.net/page/customer_refund_policy However, feel free to contact us at support@bookly.info maybe we can help you with the set up.

Regards,
Olya
Bookly Customer Support
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leitmotivmedia

over 5 years ago

Hello:

I have to make a website to sell tickets for a guided tour of a museum. -Two daily visits with places for 14 adults and 4 children. -Tickets must be sold with woocommerce

can I do that with your tool?

On the other hand, I am working with a sandbox versión and i have a pair of questions

• I dont want to show “categories selector” in the calendar • I have installed “Bookly Group Booking (Add-on)” but I don’t see the “Capacity” field in the service edition

Thanks a lot

2 other replies

Bookly-Support Author Team

over 5 years ago

Hello,

Thank you for your message.

Bookly Pro supports WooCommerce integration. HOwever, this integration is used to provide your customers with an option to pay via payment gateways which are not supported by Bookly. Though, even if you use this integration you’ll sell services from Bookly and not WooCommerce products.So you need to create services for the tickets. Category field can be hidden while adding the form on the page: https://support.booking-wp-plugin.com/hc/en-us/articles/212800185-Publish-Booking-Form As for Bookly Group booking, did you activate the add-on in Plugins section?

Will be waiting for your reply.

Thanks!
Kate
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leitmotivmedia

over 5 years ago

Thanks for the reply. Everything is working properly. I need to use the redsys payment gateway, is it supported by the plugin? Or would I have to use woocommerce?

Bookly-Support Author Team

over 5 years ago

Hello,

Thank you for your message.

This payment gateway is not supported by Bookly Pro. However, if it is supported by WooCommerce, you can set up the integration and your payments will go through Redsys: https://support.booking-wp-plugin.com/hc/en-us/articles/212413769

Let me know if you have any other questions.

Thanks!
Kate
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leitmotivmedia

over 5 years ago

Thanks for the answer. I think I’m almost done with testing and your plugin is perfectly adapting to my needs.

I have an other question

I have established the following hours for staff members: Saturdays: 11:00 to 12:30 and from 13:00 to 14:30 Sundays: 11:00 to 12:30 and from 13:00 to 14:30 Monday to Friday: 11:00 to 12:30 and from 16:00 to 17:30

Everything works perfectly during the week, from Monday to Friday there are two shifts, ok. I do not understand why a lot of places appear available on Saturday and Sunday

Bookly-Support Author Team

over 5 years ago

Hello,

Thank you for your message.

Please send us an email to support@bookly.info with this ticket number #134306 and admin panel access so we could look into this matter.

Thanks!
Kate
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jazmedia Purchased

over 5 years ago

Hello,

I have a problem on a Gym website where despite having 8 people maximum per class, it is removing availability when only 1 person has booked.

Do you know what could be causing this?

Thanks,

Lewis

Bookly-Support Author Team

over 5 years ago

Hello Lewis,

Thank you for your message.

Please send us an email to support@bookly.info with this ticket number #134073 and admin panel access so we could look into this matter.

Thanks!
Kate
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soale

over 5 years ago

Hi! Is it possible to take data (such as name, email, dob, weight, etc) of every member in the group?

Bookly-Support Author Team

over 5 years ago

Hello,

Thank you for your message.

You can use “Note” field for collecting additional information. But if you mean that the system should automatically create additional fields according to the number of persons which customer points while making an appointment, I’m afraid such option is not supported. You can leave your request here: https://ideas.booking-wp-plugin.com/boards/feature-requests and if it gets enough votes, it might be implemented in the future release.

Thanks!
Kate
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gianghuyv Purchased

over 5 years ago

Hi,

Regarding Group Booking How can I display the “Number of persons” for the client selects? How can I discount for a group booking? for example, the normal and single booking is $20 if they have a group of 3 bookings the price will be drop to $17 each.

I look forward to hearing from you.

Regards, HUY VU

Bookly-Support Author Team

over 5 years ago

Hello,

Thank you for your message.

While adding the form on the page, please enable “Number of persons” field. As for the discount, currently such option is not supported. You can leave your request here: https://ideas.booking-wp-plugin.com/boards/feature-requests and if it gets enough votes, it might be implemented in the future release.

Thanks!
Kate
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mahershop Purchased

over 5 years ago

hi i buy this module but impossible to activate it in my wordpress account

Bookly-Support Author Team

over 5 years ago

Hello,

Thanks for your message.

Please send us an email to support@bookly.info with this ticket number 130592 and your purchase code for Bookly PRO so we could look into this matter.

Many thanks,
Richel

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Wodniacy Purchased

over 5 years ago

Hi guys,

I want to ask how can I create a group booking options where total price is not depended to capacity.

We have a fixed price for a service and we are looking for a solution where we could collect how many people will be joining the reservation – from 1 do 6 included.

Best regards

Bookly-Support Author Team

over 5 years ago

Hello,

Thanks for your message.

If the capacity isn’t a factor, then you can set it up as a regular service then make use of the Bookly Custom Fields Add-on: https://support.booking-wp-plugin.com/hc/en-us/articles/115003963514-Custom-Fields-add-on allows you to create the different types of questions which the clients would need to fill out before the booking confirmation and all these reservation details will be added to your Bookly Calendar and can also be added to the email notifications for both your staff members and customers.

Please check the demo https://booking-wp-plugin.com/demo/custom-fields/ to get a better understanding of how it works and be able to discern if it fits your business needs.

For additional questions or concerns, please send us an email to support@bookly.info with this ticket number 130103 and your purchase code for Bookly PRO so we could look into this matter.

Many thanks,
Richel

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DRsports Purchased

almost 6 years ago

So I have this add on installed, is it possible to show in the calendar where the group class takes place and how much spaces are left? Or how can clients book on into a group when they can’t see when its happening in my booking form.

Bookly-Support Author Team

almost 6 years ago

Hello,

Thank you for your message.

If you want to display the number of free spaces, please, check this option in Appearance section: http://joxi.ru/12MOeDYc0V6evr http://joxi.ru/gmv0Yqviv6w60A

Let me know if I understood you correctly.

Thanks!
Kate
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helengroves Purchased

almost 6 years ago

Hi there, is it possible to hide the second tab completely. I would like to hide the time slot so that the choice has all ready been made for you. See: https://stadsstranddekade.nl under the first booking form ‘reserveer je plek voor Spaanse Avond’ I would just the customer to go from step 1 straight though to step 3 (skipping over step 2)? Is this possible? Kind regards!

Bookly-Support Author Team

almost 6 years ago

Hello,

Thank you for your message.

Please, check our Bookly Tasks add-on: https://codecanyon.net/item/bookly-tasks-addon/22999600 You can find the detailed description of the add-on by following this link: https://support.booking-wp-plugin.com/hc/en-us/articles/360013214654

Let me know if it works for you.

Thanks!
Kate
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pimlicom Purchased

almost 6 years ago

Hi,

I’ve purchased and installed Bookly Pro with some of its extensions and the following problem occurs after I’ve connected it with Google Calendar.

We’ve set that every bookly product books a 30 minute shift, and there’s a max capacity of 4 on each and every product. So, one customer can book 1 product for 4 persons maximum on a 30 minute slot, or 2 customers can book 2 products for 2 persons, etc. When the time selection prompt comes, the number of remaining slots available is displayed as, per exemple, [1/4].

It worked fine until I linked the Bookly backend with a Google Calendar account. The synchronization works fine, but I find some slots marked as unavailable when the agenda backend doesn’t show these slots booked. I’ve made two screenshots available at this adress to illustrate my problem : https://imgur.com/a/zpi58XO

Is there something I am missing ?

Best regards, Robin

Bookly-Support Author Team

almost 6 years ago

Hello,

Thank you for your message.

Please send us an email to support@bookly.info with this ticket number #128329 and admin panel access so we could look into this matter.

Thanks!
Kate
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falarcon Purchased

almost 6 years ago

The dashboard appearance is not good configured and everything appears in plain text, how can I fix it

Bookly-Support Author Team

almost 6 years ago

Hello,

Thank you for your message.

Please send us an email to support@bookly.info with this ticket number #128243 and admin panel access so we could look into this matter.

Thanks!
Kate
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gerardpla Purchased

almost 6 years ago

Hello,

I cannot install your Group Add-on because I do not have the Bookly-Pro and my company cannot bear this expense now. By mistake we did not see that the Pro version was required to install the Add-on. Would there be the possibility of return of the purchase?

Thank you so much for your attention!

Greetings from Barcelona!

Carolina Raventós

Bookly-Support Author Team

almost 6 years ago

Hi Carolina,

Thanks for your message.

Please check this link regarding the refund procedure: https://help.market.envato.com/hc/en-us/articles/202821460-Can-I-Get-A-Refund- and please refer to Envato Market Refund Rules to be informed of the situations when Envato is not obliged to give refunds: https://themeforest.net/page/customer_refund_policy. Kindly scroll down to the middle of the page to find the “Click here to request a refund” green button: https://prnt.sc/sss8o4.

For additional questions or concerns, please send us an email to support@bookly.info with this ticket number 128220 and your purchase code we could look into this matter.

Many thanks,
Richel

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stevesmac Purchased

almost 6 years ago

Can you please advise on how I get the price of the service to increase to match the number people in group?

For example if 1 person books the price is £25 and if 10 people book the price should increase to £250 but that does not happen – it remains at £25.

Please see https://todburn.smart-buddy.co.uk/booking-2/

Bookly-Support Author Team

almost 6 years ago

Hello,

Thank you for your message.

Please send us an email to support@bookly.info with this ticket number #127829 and admin panel access so we could look into this matter.

Thanks!
Kate
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cecifagalde Purchased

almost 6 years ago

Hello, can you help me? i need “Limit appointments by customer”. that option doesn`t work. can you resolve this please?

Bookly-Support Author Team

almost 6 years ago

Hello,

Thank you for your message.

Please send us an email to support@bookly.info with this ticket number #127650 and admin panel access so we could look into this matter.

Thanks!
Kate
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Euphoriacomplex Purchased

almost 6 years ago

Hi there! im connecting bookly Pro with online meeting option and it work fine. The issue is with the “approved notification”, it is trying to use SMS with the confirmated clients and email with pending clients (from Calendar/edit appointment). Its strange because all my notifications are made with HTML option (no TEXT option) and i have not confirmed the SMS configuration due to i dont want to use it (in the same appointment every client has email and phone, but the notification behaviour its different). Could you be so kind to explain how not to use SMS in notifications?

Bookly-Support Author Team

almost 6 years ago

Hello,

Thank you for your message.

Please send us an email to support@bookly.info with this ticket number #127485 and admin panel access so we could look into this matter.

Thanks!
Kate
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StarG8 Purchased

almost 6 years ago

Hi, I have Bookly Pro version and offer standard one on one services during opening hours. I want to add group services at a specific day/hour so I’m considering to get the Group Bookings add-on. But does the standard one on one services combine well with the Group Bookings add-on for group services? Or do I have to run only one or the other? Thanks

2 other replies

Bookly-Support Author Team

almost 6 years ago

Hello,

Thank you for your message.

If you want your service to be displayed on a specific date and time, first you need to set up Bookly Speical days add-on: https://codecanyon.net/item/bookly-special-days-addon/18611122 Bookly Group booking add-on allows you to set up the capacity for the service. So the capacity is implemented for each time slot. For example, your service capacity is 6 people and your service duration is 1 hour. It means that each time period ( 9 a.m., 10 a.m. and etc) can be booked 6 times.

Let me know if I understood your request correctly.

Thanks!
Kate
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StarG8 Purchased

almost 6 years ago

Thanks for the reply. I’m trying to decode it

So if I want to offer a group service (with capacity of 6) that lasts 2 hrs twice a month I need Bookly Special Days and Bookly Group bookings?

Can you please confirm?

Thank you again.

Bookly-Support Author Team

almost 6 years ago

Hi,

Yes, according to your description you need these add-ons.
Before buying, I recommend you to check the functionality on our Sandbox. In order to have access to it, please access this link: https://www.booking-wp-plugin.com/demo-list/ and add your email address there and click on the “Configure” button. After that, please follow the rest of the steps that you’ll receive in your mail.

Regards,
Olya
Bookly Customer Support
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StarG8 Purchased

almost 6 years ago

Hello again. Thanks for directing me to sandbox. Very useful and I figured it out. Yes it will work as you suggested.

One final question: When group booking has the Zoom meeting function enabled – is the Zoom link identical to every group participant as they book in over a period of time? Thank you.

Bookly-Support Author Team

almost 6 years ago

Hello,

Thank you for your message.

As the system creates on appointment for several participants, they all get the same link to the meeting.

Let me know if you have any other questions.

Thanks!
Kate
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iclicks Purchased

almost 6 years ago

Hi, does the add-on provide the possibility to book multiple staff members in one appointment depending on the size of the group? i.e. when to group is above 3, than 2 staff members need to be booked.

iclicks Purchased

almost 6 years ago

Hi, would you have an update on the question above please? Thanks in advance!

Bookly-Support Author Team

almost 6 years ago

Hello,

Thanks for your message and the follow-up.

Please note that we didn’t forget about your request, but due to technical issues, we didn’t receive your previous message. But we have fixed that now.

At this time, the Bookly Group Booking Add-on: https://support.booking-wp-plugin.com/hc/en-us/articles/360000259594-Group-Booking-Add-on is designed for a staff member to be able to accept multiple persons in a single appointment.

So the described scenario is a feature we haven’t implemented yet. However, we’re constantly working on improvements and value all feedback. That’s why we’ve created a Feature Request forum: https://ideas.booking-wp-plugin.com/. The forum is where we track requests for new capabilities, and our product development depends directly on the number of votes each request receives. That’s why we encourage you to record a request that best fits your business needs.

For additional questions or concerns, please send us an email to support@bookly.info with this ticket number 128144 and your purchase code for Bookly PRO so we could look into this matter.

Many thanks,
Richel

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Last Update	28 November 2025
Gutenberg Optimized	Yes
Compatible Browsers	Firefox, Safari, Opera, Chrome, Edge
Compatible With	WPML
Files Included	JavaScript JS, CSS, PHP
Software Version	WordPress 6.8.x
Tags	add-on, appointment, booking, bookly, capacity, group booking, groups, wordpress
Created	8 years ago

Discussion on Bookly Group Booking (Add-on)

Discussion on Bookly Group Booking (Add-on)

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Discussion on Bookly Group Booking (Add-on)

Discussion on Bookly Group Booking (Add-on)

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