Discussion on Bookly Customer Cabinet (Add-on) (Page 4)

osroot Purchased

almost 6 years ago

Hi, where is login form style CSS? Customer Cabinet login form is completely without any style, how you made the login form so disgusting and unattractive, without any style, scattered?

Bookly-Support Author Team

almost 6 years ago

Hello,

Thanks for your message.

Please note that the login form is not a part of the Bookly plugin. Bookly uses the native WordPress function wp_login_form() to render the username/password form. And as per my reply to the other message with ticket number 128019, it is usually the WordPress theme that creates a login/logout links, as per this article: https://www.wpbeginner.com/wp-tutorials/how-to-add-the-wordpress-logout-link-to-navigation-menu/.

In instances that the theme didn’t apply styles to the login form, you can apply some CSS to the WordPress theme here:

WordPress->Appearance->Customize->Additional CSS.

For additional questions and concerns, please send us an email to support@bookly.info with this ticket number 128025 and your purchase code for Bookly PRO so we could look into this matter.

Many thanks,
Richel

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osroot Purchased

almost 6 years ago

Hi, how the user/cutomer can log out from cabinet?

Bookly-Support Author Team

almost 6 years ago

Hello,

Thanks for your message.

Please note that usually, the WordPress theme creates a login/logout links, as per this article: https://www.wpbeginner.com/wp-tutorials/how-to-add-the-wordpress-logout-link-to-navigation-menu/.

You should be able to create a logout link yourself by just adding this link to the page: Logout

For additional questions or concerns, please send us an email to support@bookly.info with this ticket number 128019 and your purchase code for Bookly PRO so we could look into this matter.

Many thanks,
Richel

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gueshu

almost 6 years ago

if you have the Package Add on and the Cabinet Add-on, can the customer see the package in the cabinet and book using the package he purchased ?

Bookly-Support Author Team

almost 6 years ago

Hello,

Thank you for your message.

You need to insert [bookly-packages-list] anyway, even if you use Bookly Customer cabinet add-on: https://support.booking-wp-plugin.com/hc/en-us/articles/115003045634-Packages-Add-on

Let me know if you have any other questions.

Thanks!
Kate
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drhuarachi Purchased

almost 6 years ago

Hi I bought the Bookly customer cabinet add-on, I tested with another user, of course, and I realized that when I go to the customer registration page, I see two tabs, appointments and profile, as It should be. But The problem is when I go to the profile tab I can no longer go back to the appointments tab. And the other problem is that in “appointment” when I select cancel or re-schedule nothing appears. Please Help.

Bookly-Support Author Team

almost 6 years ago

Hello,

Thanks for your message.

Please send us an email to support@bookly.info with this ticket number 127389 and your purchase code for Bookly PRO so we could look into this matter.

Many thanks,
Richel

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kanishka3001 Purchased

about 6 years ago

In customer cabinet in Appointment management system there is no option to view the Zoom online meeting link. Please add that because without it no point keeping the plugin. Thanks

Bookly-Support Author Team

about 6 years ago

Hello,

Thank you for your message.

We have this feature in our development list so it will be implemented in the future releases.

Let me know if you have any other questions.

Thanks!
Kate
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razmanreturn

about 6 years ago

I accidentally bought 2 licenses for this plugin. I was planning to add another plugin – Bookly Location add-on. Can I get a refund for the additional Customer Cabinet I bought so then I can buy the Location add-on?

Purchase Date: 2020-05-08 23:08:23 UTC

Bookly-Support Author Team

about 6 years ago

Hello,

Thanks for your message.

Please check this link regarding the refund procedure: https://help.market.envato.com/hc/en-us/articles/202821460-Can-I-Get-A-Refund- and please refer to Envato Market Refund Rules to be informed of the situations when Envato is not obliged to give refunds: https://themeforest.net/page/customer_refund_policy.

Send us an email to support@bookly.info with this ticket number 124370 and your purchase code for Bookly PRO for additional questions and concerns so we could look into it for you.

Many thanks,
Richel

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razmanreturn

about 6 years ago

Thanks for the reference Richel.

Based on what I read on Envato Refund Policy page, I’m entitled for a refund since the item have not been downloaded yet. I’ve submitted a refund request on the Envato page, and also sent email to support@bookly.info with ticket #124370 as you mentioned. Thank you again.

Bookly-Support Author Team

about 6 years ago

Hello,

Thank you for your message.

We got your refund request. Kindly wait for the results.

Thanks!
Kate
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WebmasterVal Purchased

about 6 years ago

Hello,

I’m a web developer and I installed this plugin and I’m receiving the following errors: https://www.dropbox.com/s/qcr8bfeasd4593w/Screen%20Shot%202020-04-23%20at%2011.20.17%20AM.png?dl=0

I’ve turned off all plugins and themes and this is still not loading. The customer cabinet shortcode I inserted is below.

[bookly-customer-cabinet tabs=”appointments,profile” appointments=”date,timezone,category,service,staff,price,status,cancel,reschedule” profile=”name,email,phone,birthday,address,wp_password,delete”]

Bookly-Support Author Team

about 6 years ago

Hello,

Thanks for your message.

Please send us an email to support@bookly.info with this ticket number 123157 and your purchase code for Bookly PRO so we could look into this matter.

Many thanks,
Richel

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IVISMEDIA Purchased

about 6 years ago

Hello, thanks for the PlugIn, but I’ve a problem with some of the latest updates.

The Website is: https://werkstatt.favecar.de with some of the latest updates it crashed the Mobile Menu, now it jumps every time up, when you klick on it. Can you please help me with the problem?

Best Regards

Bookly-Support Author Team

about 6 years ago

Hello,

Thank you for your message.

Please send us an email to support@bookly.info with this ticket number #123018 and admin panel access so we could look into this matter.

Thanks!
Kate
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mactrk Purchased

about 6 years ago

Theres a lot of messages on addons-complements with “Theres a critical error on your web”

Bookly-Support Author Team

about 6 years ago

Hi,

Please make sure you’ve updated the plugin Bookly Pro and ALL its add-ons to the latest versions, including the Bookly Pro add-on. Please see the change-log file: https://www.booking-wp-plugin.com/change-log/
Feel free to contact us at support@bookly.info for any questions.

Regards,
Olya
Bookly Customer Support
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zodianz Purchased

about 6 years ago

Hello,

I’ve been having issues after the new update. When customers hit cancel, the screen turns grey but nothing happens. It gets stuck on loading it seems. It never did that before, so any help would be greatly appreciated. Also, the font seemed to change on the tables as well. It’s much smaller than it was before. This happened with the Staff cabinet as well, but I can only get support through this item alone. An unrelated question I have is if there is support for all of your products as one price instead of separate prices. It’s very costly to do that. Thanks.

Bookly-Support Author Team

about 6 years ago

Hello,

Thanks for your message.

Please send us an email to support@bookly.info with this ticket number 122585 and your purchase code for Bookly PRO so we could look into this matter.

As regards to support, since Bookly PRO is the main plugin and the add-ons are supplementary to the main plugin, hence, we refer to the support pack of Bookly PRO. Regardless of which add-on is not working, we will always look at the Bookly PRO files and other installed plugins on your website to check what could be causing the issue.

Many thanks,
Richel

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twt1234 Purchased

about 6 years ago

Hello bookly team,

Just wanted to thank you all for a great plugin. However, I am having reponsive issues. Currently the user profile is responsive adjusting to the screen size but the appointment details is just responsive to a point when it gets to mobile screens it stops and just overflows the screen.

Could you please help?

thank you very much

Bookly-Support Author Team

about 6 years ago

Hello!

Thanks for your feedback.

Please send us an email to support@bookly.info with this ticket number #120782 and the purchase code so we could look into this matter.

Thanks!
Julia
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gusshifman23 Purchased

over 6 years ago

Hi,

We’ve noticed that planning with Bookly doesn’t always work. Especially on the mobile website the plugin seems to get stuck when you want to finish the process. This way the planned appointment doesn’t get into the system and it causes confusion and problems. Would it be possible for you to look at this? The page in question is spaanslerenamsterdam.com/boek

Thank you!

Bookly-Support Author Team

over 6 years ago

Hello,

Thank you for your message.

We will be glad to help you but I’m afraid your support packages has expired on July 4, 2019. We kindly ask you to extend your support package so we can check the issue: https://help.market.envato.com/hc/en-us/articles/207886473-Extending-and-Renewing-Item-Support

Thanks!
Kate
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pdqdigitalmedia

over 6 years ago

Hello, I’m having the same issue as szo with regards to the The message “You don’t have permissions to view this content.” access issue. THIS IS AFFECTING CLIENTS NOT ADMINS!!! Furthermore this is only an issue for THIS plugin. It is NOT recognizing logged in WordPress users that were NOT created by the Bookly plugin. Why?

Bookly-Support Author Team

over 6 years ago

Hello,

Thank you for your message.

Please send us an email to support@bookly.info with this ticket number #119040 and admin panel access so we could look into this matter.

Thanks!
Kate
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pdqdigitalmedia

over 6 years ago

PLEASE ISSUE A REFUND OR I WILL OPEN A CHARGE BACK REQUEST WITH MY CREDIT CARD COMPANY. THIS ADDON IS PURE GARBAGE!

Bookly-Support Author Team

over 6 years ago

Hello,

We’ve received your refund request. Please expect an answer asap.

Regards,
Olya
Bookly Customer Support

szo Purchased

over 6 years ago

Just bought Customer Cabinet but when I view the page with the cabinet shortcode on it I get “You don’t have permissions to view this content.” I am viewing with my admin account, the one I have done lots of bookings with whilst testing the system before launch. I also had this problem with the standard view bookings shortcode as well and had hoped that this would fix the situation

Bookly-Support Author Team

over 6 years ago

Hello!

Thanks for reaching out.

The message “You don’t have permissions to view this content.” usually appears when you try to access a Customer cabinet page under admin credentials.

You need to create a new WP user with customer or subscriber role and connect him to your Bookly customer http://prntscr.com/olcxg9 And then access this page when logged in your WP admin panel as a customer.

The same is actual for Bookly Appointments list page: customers can see their appointments only if they are associated with a WordPress user account, and are logged in on a page where the appointment list shortcode was added

Thanks!
Julia
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robbyg1987

over 6 years ago

Hi,

I have a client who wants to set up a gym website where his customers can make payments online.

He’s asked if I can set up ‘cancellation of appointment fees’ and I was wondering if you have a plugin that caters to this?

I checked the ‘customer cabinet’ plugin which has functionality for the customer to cancel an appointment but I could not find anything that gives the option of charging a cancellation fee.

Could you please advise?

Thank you.

Robert

Bookly-Support Author Team

over 6 years ago

Hello!

Thanks for reaching out.

Currently, charging a cancellation fee is not supported.

As a workaround, you can request a deposit for the appointment using the Deposit Payments add-on: https://support.booking-wp-plugin.com/hc/en-us/articles/212234945-Deposit-Payments-Add-on and make it non-refundable for the late cancellation.

Thanks!
Julia
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terapiasequilibrio19 Purchased

over 6 years ago

Hello,

I'm starting to use bookly and encounter some issues..:

1) I'm using Bookly in a portuguese site and I'm having dificulty translating every field into my language... For instance the name remains name and not "nome".

2) I also wanted people to be "force" to log in to book a reservation... Is that possible or can you give me a light about how can I manage to do that...?

3) In the future I would like to add the woocommerce to the site and create an online store... I know is possible to connect both but will I be able to show the information from the store in this customer cabinet as well...

Thanks!!

Bookly-Support Author Team

over 6 years ago

Hello!

Thanks for reaching out.

1. I recommend you to update Bookly plugin and Bookly Pro add-on to the latest versions (17.7) and (2.2). In these versions, the missing Portuguese translations were added.

2. Though there is no option to force customers to log in before making a booking, you can place a login button on a booking page by putting here also the “appointments list” shortcode.

You can also show a booking form to registered users only: please, read this article https://support.booking-wp-plugin.com/hc/en-us/articles/206366359-Can-I-show-the-booking-form-to-registered-users-only-

3. This option is not supported. The WooCommerce integration is not like a classic WooCommerce shop, you use this integration just for the payment gateways that are not supported by Bookly, and the created product is just a virtual product that is just a “bridge” between Bookly and WooCommerce.

Thanks!
Julia
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AndreasAyoCruz Purchased

over 6 years ago

Hello, I also have a problem “jamesbarrell: Hi, Cancel and Reschedule buttons either don’t work or the calendar pop up doesn’t work (depends on which theme is being used). Appears to be some conflicts no matter what…” have you solved the problem?

Bookly-Support Author Team

over 6 years ago

Hello!

Thanks for contacting us. Please contact us at support@bookly.info as we may need some additional details. Please indicate the ticket number #110523 in your email subject.

Thanks!
Julia
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Arbuzov

over 6 years ago

This area has not been translated into other languages. And not stylized in contrast to the master calendar. Will this be changed? link

Bookly-Support Author Team

over 6 years ago

Hello,

Thank you for your message.

Please send us an email to support@bookly.info with this ticket number #114673 and the purchase code so we could look into this matter.

Thanks!
Kate
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WestCoastWebs Purchased

over 6 years ago

Hello I have discovered that all my Bookly plugins seem to be big time slowing down my website and I want to ask a few questions on how to correct this problem.

Bookly-Support Author Team

over 6 years ago

Hello,

Thank you for your message.

Please send us an email to support@bookly.info with this ticket number #114656 and your admin panel access so we could look into this matter.

Thanks!
Kate
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MalabikaMajumdar

over 6 years ago

Pre-sale question: I’m looking for solution: After booking the appointment via the Bookly Pro the customer login to their account (by using “Bookly Customer Cabinet” add-on), then after login they upload their reports/prescriptions/xrey etc from the user panel, which is received by the administrator/employee (even if it’s by using “staff cabinet addon). Let me know which add-ons I need to purchase for fulfilling these requirements.

Bookly-Support Author Team

over 6 years ago

Hello,

Thanks for contacting us. I’m afraid that the plugin does not support such functionality. We have the add-on Files (https://support.booking-wp-plugin.com/hc/en-us/articles/360000373133-Attach-files-to-the-booking-form-Files-Add-on-) but it allows your customers to upload files only during the booking process. However, we value all the feedback so you can add the details about the desired functionality as a new record to our suggestion board: https://ideas.booking-wp-plugin.com/ Here where we track requests for new capabilities, and our product development depends directly on the number of votes each request receives.

Regards,
Olya
Bookly Customer Support

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MalabikaMajumdar

over 6 years ago

Hi, We have added the feedback request from your given link. Hope it will be available in near future, so I can have them

Thank you.

Bookly-Support Author Team

over 6 years ago

Hello!

Thank you.

If you need it urgently, you can contact our partner WP Kraken.

He deals quite good with such customization requests and has a lot of expertise in dealing with WordPress products.

Please follow this link WP Kraken, click the “Get a Quote” button and explain your requirements.

Please take into account that if you customize the plugin, you will still have access to updates but won’t be able to make an update without losing the customization. We also do not provide support for customized versions of the plugin.

Thanks!
Julia
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Last Update	24 March 2026
Gutenberg Optimized	Yes
Compatible Browsers	Firefox, Safari, Opera, Chrome, Edge
Compatible With	WPML
Files Included	JavaScript JS, CSS, PHP
Software Version	WordPress 6.9.x
Tags	add-on, appointment, booking, bookly, customer cabinet, wordpress
Created	8 years ago

Discussion on Bookly Customer Cabinet (Add-on)

Discussion on Bookly Customer Cabinet (Add-on)

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Discussion on Bookly Customer Cabinet (Add-on)

Discussion on Bookly Customer Cabinet (Add-on)

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134 comments found.

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