4906 comments found.
Hi, I see that you use a hardcoded SVG icon as a default icon in the following php files: checkout_cart_product_page_template.php view_order_template.php
Is it possible to change it without modify your code in these files?
thanks
I’m sorry, it cannot be done 
Hi there, could you please reset my activation. I have to use the license on another domain.
I’m sorry, activation cannot be reset.
The Envato usage license policy allows you to use the software only in 1 end product (web domain). The plugin activation system, however, allows you to activate the software in two domains (the second one is for testing purpose).
Once you consumed your activations, to use the software in another end product you have to purchase a new license
Very customer friendly of you.
Yes, you are right. The Envato usage license policy allows to use the software only in 1 end product. But you force your buyers to use your plugin on the SAME end product (web domain). Just want you to give your buyers the ability to deactivate the license to use it on other domains. This does NOT change the fact that it is still used only in 1 end product as in Envatos policy. Other developers did this very good.
The plugin allows you to activate the software in two different domains (the second should be only for testing purpose) and unlimited subdomains and subfolder of the already activated domains.
Once consumed both, you need to purchase a new license. Envato usage license allows you to use the software in one end product (not one end product at the time), so it is not possible to reset activations.
Hi there I used your plugin for 10 months and never asked your support. But now it does not work properly. I think it is not fair if it cannot work even for 1 year. And your support is so short so I missed the possibility to ask you earlier. Today I wanted to disable it on a certain category but cannot enter into options menu where I could do it. it says: Some of your installed plugin are generating javascript errors that MAY prevent WCUF configurator to work properly. Fix or disable them.
Error type: ReferenceError: _ is not defined On script: https://profoto.online/profoto/wp-admin/admin.php?page=woocommerce-files-upload Line: 149
To DISABLE this warning message, go to the Option menu and disable the ‘Show warning message’ option. Please advise where to dig? Thanks. `
Please ignore my question: I used SEARCH in these support thread and found how to disable Upload files on a certain category. Thanks! BTW, great plugin!
No problem! 
If you enjoyed my plugin my plugin please consider leaving the 5 stars, I would really appreciate!
(to leave a rating: go to your profile page, click on “Downloads” and from there you can rate to your purchases).
I’ve installed it on a naked WordPress site. Only Woocommerce is installed, no other plugins beside yours. And it doesn’t work. After upload, it keeps returning back to the same state. You can check it out at https://www.vlaamsbelang.org/dewarmsteweek/product/vlaams-identiteitskaart/
I need desperately to get this to work. I’m on a deadline.
Hi,
it seems that your server is not properly managing the user session id management.
More in specific: after an upload is performed, the plugin saves the temporarily uploaded file’s metadata into the user session.
Your server, however, seems to be resetting it, so when the upload area is reloaded retrieving metadata from the user session, it returns nothing.
This, however, depends on a server issue, not on a plugin issue.
What I can say is to eventually contact your server maintainer and make sure that your PHP has been properly configured to manage user sessions. Make also sure that in your DB the wcuf_upload_sessions table has been properly been created and it can be accessed.
Yes, that solved it.
glad to hear that!
At last but not leas: If you enjoyed my efforts to assist you and/or my plugin please consider leaving the 5 stars, I would really appreciate!
(to leave a rating: go to your profile page, click on “Downloads” and from there you can rate to your purchases).
Have a great day!
Hi! I am interested in purchasing the application. You are providing a demo version. Unfortunately, after logging in there and going to products, cards, orders, there is no option to add files. Changing the settings does not activate the option of adding files.
Is there any other way to check your plugin?
Best regards Krzysztof
Hi Krzysztof,
it could be that another user just disabled the visibility options for those pages. I’ve just deleted and created a new upload field from its configuration page ( https://www.codecanyon.eu/wcuf/wp-admin/admin.php?page=woocommerce-files-upload ) and now it is properly shown in the product page!
If you have any futher question, feel free to ask!
Hi vanquish
is it possible to make quantity multiply by number of the pdf page
example if i have 3page on pdf and i want to make 3 copies of those document
then cost should be 3×3 = $9 if the cost is 1$ per page
if possible how can i set it on your plugin to make it work
Hi,
to set a product price according the number of pages x cart quantity, enable the options highlighted in the following screen: https://www.dropbox.com/s/h6mvh6p0pme2cbd/wcuf_product_cost.jpg?dl=0
Hello thank for your answer,
I have try your suggestion on my website. yes it calculate right but
the price shows wrong.
it not using price set up on woocommerce product variable, but it use Cart fee/discount value.
how to multiply price base on woocommerce price.
thank you
Yes, the plugin is not designed to use the product base price.
If you want to achieve that, tri editing the WCUF_Cart.php component located in the classes\com folder.
At line 487 the $data[‘single_cost’] with $cart_item[‘data’]->get_price();
Note this is an untested modification, so proceed at your own risk.
I have tried this adjustment ->
At line 487 the $data[‘single_cost’] with $cart_item[‘data’]->get_price();
but nothing change. the price still remain the same
Remember to leave enabled the following options: https://www.dropbox.com/s/h6mvh6p0pme2cbd/wcuf_product_cost.jpg?dl=0
Yes it already been set correctly, it calculate right but it still can not using woocommerce set up price
I’m really sorry then, the customization you need cannot be implemented.
Well im realy hope that it can be done, those feature is very useful for my print service website.
and vanquish is it possible to enable the quantity selector on the product pages if Product cart quantity as number of uploaded files was enable
because some product category still need quantity selector on the cart page
I’m really sorry, it cannot be done. The plugin is not designed to work in that way
Hi how can i disable the upload option to selected role, I already try the Visibility type under User Role, but it still visible under administrator role.
Please disregard this, My mistake and its already been solve.
Sorry for all the comments, really appreciate your support! I’m trying to test out some changes in a duplicated staging copy of my website (staging3.website.com) , but uploads don’t work, it just sits at 0% and doesn’t upload. Is there some setting I need to update so it works in a password protected staging version of my site?
No problem
Actually no, it doesn’t any particular setting. Please make sure that no 3rd party plugin is interfering: check the console error browser to see if any error message is reported. In case, try eventually disable all the 3rd party plugins to see if you still get the issue. If not, re-enable one by one until you find the interfering one.
Make also sure that your site is able to properly process ajax request.
If none of above helped, if you share here (or via a private message: click on my name then use the low-right box ) the link of a page where you are experiencing the issue (and the login data to access the site if needed) I can try analyze with my tools to see if it possible to have more clues. Thank you.
I’ve just performed a test and in the thank you page the totals seems to be properly reported: https://www.dropbox.com/s/0wkazjn8bfvtiho/wcuf_totals_2.jpg?dl=0
Please make eventually sure you are running the latest 52.7 plugin version. Make also sure that if you have altered the code in any way, to try restoring to its original to see if you still get the issue.
If the issue is still there, please eventually use the demo site to recreate your scenario: https://vanquishplugins.com/demo/ (user: demo, pass: demo) and report me if you get the issue. If so, please report me a step by step guide how to get it.
If no luck even in there, If you send me via private message (click on my name and then use the low-right box) the following data:- you email address
- full admin access to the wp-admin area
- a FTP access
- a detailed step by step guide on how to experience the issue
I can try performing some further tests to see if it possible to determine the cause. Thank you.
Thanks for your plugin, btw, love it! We currently have pdf invoices attached to our initial order emails. We put in the dropbox folder of each file so we can later grab those files when processing the order. The problem seems to be that the order emails send so fast, that often times the dropbox folder data isn’t there yet by the time the emails send, so the dropbox data isn’t there in our invoices. Is that possible?
Thank you for your appreciation
The dropbox saving operation is performed synchronously, so until it doesn’t end, WooCommerce shouldn’t perform any other action (like sending an email).
It could be most probably that the email is sent before the saving process takes place or that dropbox service, for some reason, makes the file unavailable even if they have been copied.
For the first one, make sure that you have envetually selected the When the order is placed option unde the Checkout – Files to order association method area in the Options menu.
Usually, emails are sent after the order has been placed and before the user lands to the thank you page (that is the default option used by the plugin to trigger the upload process into the dropbox service).
I did change that setting, but if even the person enters in the wrong credit number once, it’ll “fail” the order, cancel it internally and associate the files with that order, and then it’ll show they are uploading no files, because the “canceled” order has the files.
Yes it depends on the fact that WooCommerce creates the order marking it as “payment pending” before the user is redirected to the payment gateway.
If the user deletes the payment (or it the payment gateway rejects him redirecting back to the store), WooCommerce marks the order as failed.
The files, however, have been copied when the order has been created (because actually, it has been created).
To avoid that you should use the “Thank you page” option, but it is triggered after the email is sent and unfortunately, there isn’t any hook that WooCommerce exposes after have the user has redirected after successful payment from the gateway page and before the email is triggered.
Hello, we are working on “upload files configurator” to add new upload files. we have created about 10-12 upload fields that we must attach to our products.( we have between 50 and 100 products for each upload field). The problem is that after having created 3 upload fields with their products, it has removed all the other fields and we can’t create new one’s.
It seems that you server has some issue with the <strogn>max_input_vars PHP paramenter.
If that value is not enough, the server won’t save all the posted data (so for example, you won’t be able to add new data when creating new upload fields).
to fix that, edit your PHP.in and look for the max_input_vars raise it until you do not experience the issue anymore (usually, a “good” value is 10000, but you can set high as you need).
Once saved, restart your web server. To know if the modification has took effect, check the WooCommerce -> Status -> PHP max input vars value.
it’s ok ! Thank u for your answer ! (y)
You’re welcome
At last but not least: If you enjoyed my efforts to assist you and/or my plugin please consider leaving the 5 stars, I would really appreciate!
(to leave a rating: go to your profile page, click on “Downloads” and from there you can rate to your purchases).
Have a great day!
Hello, I promise I’ll rate 5 stars when we’ve successfully completed our project 
but, after applying an increase to 90,000 for the value “max imput vars” we are still stuck at 12 upload fields, impossible to add new fields without replacing an existing field …
We still need to add 5 additional upload fields to create that will be displayed on about 300 product variation each.
we don’t know how to do it :/
Unfortunately I there isn’t much I can do
The save process just depends on the server configuration. If you try eventually disable the other 3rd party plugins, are you able to saved the data?
sample :
- i choose new field button
- ID 35 is created (but ID35 already exist…)
– if i save, my old ID 35 is removed and replaced with the new id 35 _
– if i delete id 35 newly created, this keeps the new id 35 and removes my old id 35
I’ve already disable option 3rd party, but that doesn’t fix the problem.
I contacted the technical department of the server, it does not see any problem at the server level and thinks it is the number of queries generated by the module that is at issue, because we have a lot of variation of product and upload field and findit distressing the The number of queries generated when registering upload fields.
I desepere and begins to believe that the module is not going to meet our needs _
if we do not find a solution, is it possible to cancel and get the refund of the membership to the module?
So the ID never increments? It sounds very strange. If it doesn’t increment the last field will be always overwritten.
Are you running the latest 52.7 plugin version, right?
If you send me via private message (click on my name and then use the low-right box) the following data:
- you email address
- full admin access to the wp-admin area
- a FTP access
I can try giving a look. Thank you.
The uploader only appears once a variable (size) has been selected, is it possible to have the uploader display at all times?
I’m also trying to add the shortcode to a section of ThemeComplete’s Extra Product Options – but it doesn’t work.
Thanks
Hi,
yes, if you wish to associate the upload field to the master product (and not to the single variations) disable the special option in the field configuration: https://www.dropbox.com/s/1x65igs70kx6gch/wcuf_variation_conf.jpg?dl=0
For what concerns the Extra product options, the plugin hasn’t any particular support for that plugin.
In general, to properly use the shortcode on product page, paste the [wcuf_product_page_upload_form] in any area that support shortcode (make sure that that area, however, is not loaded via ajax and doesn’t prevent the plugin javascript and CSS to be properly loaded) and then in the Options menu disable the Disable upload field standard managment for the product page.
Hello,
The “delete selected files” button does not translate. In the texts option menu, i’ve filled out the translation but it doesn’t show op on de frontend. This also includes the “Totals area – Extra costs label” button. The rest is ok!
How can I change or fix this?
ps: I have the “Disable Drag & Drop for multiple files upload” enabled.
Hi,
static text (like “delete selected files” text) as to be translated via the .pot translation file (located in the language folder inside the plugin).
To translate: use a po editor (like https://poedit.net/ ), create a .po file for your language (it has to be named “woocommerce-files-upload-nl_NL.mo”), translate the strings you need and save. It will create a .mo file that you have save back with the .mo file into the language folder.
Thnx, but why is there a field “delete selected files” as it does not do anything?
What do you mean that it does not do anything? Could you provide a more detailed description of the issue? Is it a translation issue or anything else?
Please make sure you are running the latest 52.7 version.
Hi, is it possible to delete multiple uploaded files from admin order details page separately?
Hi,
actually it was not possible.
However, I’ve just implemented this new feature and released the new 52.7 version! You will now find a red cross next to each file that allows you to delete them!
You can manually download the new version via CodeCanyon or receive as an automatic update by installing and configuring the Envato updater plugin: https://goo.gl/pkJS33 (here the guide that explains how to configure: https://envato.com/market-plugin/ ). To manually update just deactivate and delete the old plugin version and then install the new one. Don’t worry you won’t lose any data
I hope you enjoy… if so, please consider leaving the 5 stars, I would really appreciate!
(to leave a rating: go to your profile page, click on “Downloads” and from there you can rate to your purchases).
Hi, what a great and prompt service! Many thanks and of course, I will rate you.
You’re welcome!!! Thank you for the rating, I really appreciate!!
Have a great day!
Hello there, first of all, thanks for the great plugin! I have it so that uploading a file is mandatory before adding a product to the cart, which works great. However, I had a customer edit the product from the products page, delete the uploaded file and then never uploaded a new one. Even though they never uploaded a new file, they were still able to check out. Is there a way to prevent this, to make it so that they cannot checkout unless their product has a file uploaded? Thanks – Alex
Hi Alex,
thank you for your appreciation
Actually, if files are deleted for a mandatory upload field are deleted the plugin prevents to complete the checkout showing a warning message.
I’ve just performed some tests and the plugin seems properly working. Few questions:- Are you running the latest 52.6 version?
- Have you altered the checkout process in any way
- Have you altered the product management (for example using a plugin that adds custom product types or options)?
- Could you use the demo site to reproduce your scenario and report me if you still experience the issue? If so, could you report me the step by step guide on how to do it?
Thank you.
That text has to be translated via the .po file.
edit the woocommerce-files-upload.pot file you find inside the language folder using a po editor (like https://poedit.net/ ), create a .po file for your language and translate the strings you need and save. It will create a .mo file that you have save back with the .mo file into the language folder. The .po and .mo file as to be named as woocommerce-files-upload-tr_TR.po and woocommerce-files-upload-tr_TR.mo (where tr_TR is the language code for Turkish).
thank you
You’re welcome
At last but not least: If you enjoyed my efforts to assist you and/or my plugin please consider leaving the 5 stars, I would really appreciate!
(to leave a rating: go to your profile page, click on “Downloads” and from there you can rate to your purchases).
Have a great day!
Hello again,
could you give an update about this thread?
Because I currently have the same issue. In your demo it seems that I can order two distinct products #5 with the same variation and a different image for each.
In my setup, instead, I see that I have to delete the previously uploaded image and when I upload the new one, also the previously added products are associated with the new image.
In addition, and differently from your demo, my form does not remove the uploaded image after I add the product to the cart. In practice by adding the product to the cart, the product page reloads and the image is still there, while in your demo it disappears (as I would like to happen).
Hope that’s clear enough, let me know if you need more information.
Kind Regards, Giuseppe
Hi Giuseppe,
make sure you have enable the Proudcts addabe multiple times to cart feature for the products you wish to add multiple times to cart (each will have its own upload files) or fo all products: https://www.dropbox.com/s/gi26ihdz5mijbcc/wcuf_products_addable.jpg?dl=0
Hi vanquish,
thank you, now it seems to work almost fine. I cleared cookies and added a dozen products with different images each time and in one case it associated the image of the previous product: in practice in the cart it added two #1 items, all variations where different except for the image. I’ll see if I can replicate the issue and in that case I’ll contact you again.
For now thank you.
Regards, Giuseppe
You’re welcome
Great plugin!
I just have one issue, when a selected image is rotated, two buttons appear which cause problems. “Delete selected files” appears after rotation, and it blocks the zoom slider. Also after rotation a “Upload selected files” button appears at the bottom of the buttons. When this is clicked it causes the upload to freeze. I can provide screenshots if it helps. These buttons do not appear until after you click “rotate left” or “rotate right”.
Please fix this issue because otherwise this is a 5 star plugin.
Hi,
the issue you are experiencing could depend on a CSS and/or Javascript interference by a 3rd party plugin.
Could you link here the page where you are experiecing the issue? I can try analyze it with my tools to see if I can get more clues.
Thanks for your very quick reply, i appreciate it!
https://laforestlabs.com/product/lithophane-night-light/Thank you very much for sharing the page. Actually it was a plugin bug. I’ve fixed it and released the new 52.6!
You can manually download the new version via CodeCanyon or receive as an automatic update by installing and configuring the Envato updater plugin: https://goo.gl/pkJS33 (here the guide that explains how to configure: https://envato.com/market-plugin/ ). To manually update just deactivate and delete the old plugin version and then install the new one. Don’t worry you won’t lose any data
Give a try and let me know!
If all works as expected, please consider leaving the 5 stars! I would really appreciate!
Meanwhile, have a good night!
Wow, fixed the bug and updated in 2 hours, thats amazing. Thank you!
You’re welcome! Thank you for the rating!
Have a great day!!!!
Evening, Can I change the image crop colour from Black to White?
Hi,
I’m really sorry, the plugin hasn’t such an option
Damn, It isn’t a major but would of been nice. Love the plugin BTW
Thank you for suggestion, I’ll do my best for a future release!
If you enjoyed my plugin please consider leaving the 5 stars, I would really appreciate!
(to leave a rating: go to your profile page, click on “Downloads” and from there you can rate to your purchases).
Have a great day!
Hello. Pre purchase question. can I disable the details sheet? won’t it be necessary for my project?
Hi,
the plugin hasn’t any feature to disable that feature.
In the Orders list page it can be hidden just by hiding its column. To do that, just use the Screen option tab you find in the top-right part of the page, then uncheck the special option: https://www.dropbox.com/s/emb7vf6c77oueww/wcuf_column.jpg?dl=0
For the order details page, if you purchase the plugin, I can eventually suggest how to modify the plugin in order to remove that button.
