2092 comments found.
Fatal error: require_once(): Failed opening required 'RML_INCgeneral/Core.class.php' (include_path='.:/opt/alt/php72/usr/share/pear') in /.../plugins/real-media-library/inc/others/start.php on line 21
My support has expired, but I’m probably not the only one who has, or will, experience this issue.
Thank you
One site is running PHP 7.2, the other 7.3 – Will try to debug if it’s a plugin-to-plugin conflict.
Hi there! Sorry for the delayed answer. Generelly RML runs with the latest PHP version. Have you already fixed the problem? I think here is an issue with the include path or autoloading. Best regards, Matthew 
Hallo Matthias,
ich bekomme das Plugin nicht zum laufen, bzw. WP meckert bei der Installation:
“Das Paket konnte nicht installiert werden. Es wurden keine funktionsfähigen Plugins gefunden.
Plugin-Installation fehlgeschlagen.”
Liegt es daran, dass in meinem Theme Electron (Event) kein Portfolio installiert ist?
Viele Grüße Renée
Hallo Rene! Bitte entpacke die heruntergeladene .zip Datei und dort findest Du das installierbare real-media-library.zip. Beste Grüße, Matthias 
Hi, I have installed Real Media Library. Is it possible to create a frontend representation of the library, preferable automatically?
Hi there! Thanks for your message. Yeah, this is possible for example with top-level folders and Justified Image Grid: https://justifiedgrid.com/sources/wp-real-media-library/folders-and-top-level/ Best regards, Matthew 
Hello, what means free updates in future? Do I have to buy it after 6 month again to get new updates or how can I get updates after 6 month?
Hi! You get forever free updates. One license can be used for two installations: The production site and the associated test/development site. Best regards, Matthew 
Thank you for this information. Can I use the auto update function from wordpress website plugin page so that I don’t have to download a newer version from extern website? Best regards from Hengersberg (Bavaria, near Passau) 
Hi nochmal! Klar funktioniert das! Grüße aus Deggendorf! Beste Grüße, Matthias 
Hello, Matthew,
Is it possible to block access to some folders or not to show for selected roles (Editor can, but Authors and contributors not (custom roles too)? We have Multi-author site, (40+ people). If there is a option to add this feature on To-Do list, it will make him best for all 
Thank you.
beat 
Hi there! Are you a developer? Yeah, there are ways to hide folders by certain criteria but it must be progammed via the WordPress hook system. Best regards, Matthew 
Hi, is there a way to present the folder layout (including files) on the front-end of the website? So a visitor can browse through the uploaded files?
Hi there! Sorry for the delayed answer. Yeah, you can checkout this: https://matthias-web.com/wordpress/real-media-library/add-ons/ Best regards, Matthew 
Dear Sir,
I’m facing problem with Real Media Library problem. My CPU usage will be max out whenever we create folder, upload photo and add photo in products. Can anyone help to solve this issue?
Thank you.
Ken Celessa Soft Clothing
Hi there! What version of the plugin are you using? Does the issue persist if you deactive Real Media Library? Best regards, Matthew 
I’m using version 4.5.4, my server provider is Siteground, they replied me that Real Media Library is the one which make the CPU usage to MAX and ask me to remove but I need to use as we have thousand of photos and already make into folder accordingly. Could u please give me any support on this?
Thanks
Hi again! What exactly is the reason from the support that RML causes the issue? Regards, Matthew 
Hi,
I have a question. If user1 create any category, can this category display to user2. if no then good and I like to buy else if it displayed then can it possible to hide from other users, in other word who create category only they can see no other user can able to see them.
waitting for your reply. Thanks
Hi there! Unfortunely such a functionality is not yet implemented. Are you developer? If yes, the API allows to hide folders via Hook system. Best regards, Matthew 
Thank you for the reply
.
Can you please guide me, which API and the hook will help me to add this functionality.
Hi again! You can check out this filter:
/**
* Here you can modify the fresh-created instance of an IFolder object.
*
* @param {IFolder[]} $parsed
* @hook RML/Creatable/Construct
* @return IFolder[]
* @since 4.5.2
*/
$this->parsed = apply_filters('RML/Tree/Parsed', $this->parsed);
and the passed array is an array of IFolder objects, which you can setVisible(false) on it. If you need further assistance regarding API you can checkout this https://matthias-web.com/wordpress/real-media-library/documentation/ or join my slack channel https://matthias-web.com/slack . Best regards, Matthew 
Hello – I need help troubleshooting an issue. After sorting images into a custom WP Media folder, nearly all featured images were removed from our 500+ posts.
The image’s post attachment is visible in the WP Media Folder plugin- but isn’t included in the post editor or frontend. Please advise!
Hi there! Does the issue still persist if you deactivate Real Media Library? What version of RML are you using? Best regards, Matthew 
hai, the license is valid only for primary domain or can used for subdomain too ?
thank you
Hi there! One license can be used for two WordPress installations: The dev/test environment + the associated productive website. Best regards, Matthew 
Hi one of the most annoying thing in Wordpress media library is when we upload an image or file that the same image/file name already exists there is no warning for options such as: “override, keep or cancel”
hope the developer of this plugin can works on creating a feature to sort out this problem.
thanks
Hi there! Sorry for the delayed answer – the comment went under… I have put this feature on my backlog but I can not promise an ETA for this. Best regards, Matthew 
Hi Matthias, I have a major bug with the plugin. Since I have translated the website I am working on using Polylang plugin, it used to work normally but now has a problem dealing the photos. Everytime I go to the english version of the page, and try to add images to galeries, they just do not show up in the Media Library anymore. Folders do show up but no content. i f I swtich back to the french version of the page or post, then no problem, I can add, change any image, they all show up. How is this possible ? Thanks.
Hi there! This issue seems not to be related to Real Media Library. Does the issue persist when you deactive Real Media Library? Best regards, Matthew 
I’m having an issue where after I have installed Real Media Gallery I am no longer able to open the Justified Image Grid shortcode creator while making a new post.. If I disable the Real Media Gallery plugin Justified Image Grid works and when it is re-enabled it stops functioning.
Steps to recreate this error.
1. Create a new post 2. Click the Justified Image Grid icon in the WYSIWYG
3. If the Real Media Gallery plugin is disabled the JIG popup will load successfully. If the RMG plugin is enabled it will not load.
Please let me know if you know how to fix this. I bought the RMG plugin and organized all my photos JUST to use it with JIG.
Any assistance is appreciated.
Regards,
Nick
Hi there! What version of both plugins are you using? Best regards, Matthew 
The problem was an outdated version of JIG. Updated JIG from 3.7 to 3.9 and it’s working perfectly. Sorry to bother.
Nice to hear that it now works! 
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Hi! I wanted to know a bit more about the integration with FooGallery, in particular with tags/categories. I have to load 3000 images and I’m actually looking to add FooGalleries tags/categories (used for filters) in bulk. There’s no such feature within FooGallery, confirmed by them. Can I do this somehow with this library? If I assign massively 100 images one particular category within Real Media Library, can that be use as filters in FooGallery? Thanks a lot!
Hi there! Thanks for your message. I just asked the developer of FooGallery if that is possible, I will let you know! Best regards, Matthew 
Cloudinary – can it be used with Real Media Library?
A dream scenario seams to be Lightroom synched to RML with plugin/add-on, the exported to Cloudinary for URL transformation (powerful!!) and CDN… Possible? How to?... Thanks for helping
Hi there! What plugin are you using with Cloudinary? Generelly if you still use the media library you can use RML also. Best regards, Matthew 
Many thnaks
Plugin doesn’t support with Lasted Version of Divi Builder/Divi Theme at this time. Plugin can not loading when i want to select images from media gallery via Divi Builder as before.
Hi there! Can you please send an email to support@matthias-web.com and I can send you a prerelease version? I also were in contact with the developers of the Divi Builder and I think they have updated their plugin – can you check if there is an update? Best regards, Matthew 
I was wondering if there was any way to keep front end applications from displaying the real media library options from normal users when they upload profile images. Thanks!
Hi there! You can deactivate Real Media Library in the frontend in Settings > Media > “Load RML on frontend”. Best regards, Matthew 
Hi! Bulk deleting inside of a folder doesn’t work. HELP!
Hi there! Do you mean in list or grid mode? Best regards, Matthew 
Hi Mat, grid mode.
Hi again. Can you please send me a demo login to your site so I can check that? Also send a screencast video showing the issue to support@matthias-web.com Best regards, Matthew 
Hi,I moved my website that was using Real Media Library to a new host, on the new website all media files are there but the RML folders are now missing? How can this be fixed?
Hi there! How have you moved? Have you moved the database, too? You need to check if the database table wp_realmedialibrary* also was copied. Best regards, Matthew 
Yes the full database was moved and wp_realmedialibrary table exists and contains records but in WordPress all the folders are missing?
Turns out it was the REST API in WordPress that was disabled. Enabling the REST API fixed the problem and the RML folders now display. Hope this helps someone.
Nice to hear that it now works. Thanks for the hint! Best regards, Matthew
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Hi
i did bought the plugin
i did follow your instructions, but unfortunately it did import all images not the folders from the previews plugin
now i am in mass
thanks
Hi again! I reply to your comment. Reegards, Matthew 