366 comments found.
hi, can we use your ticket system to manage the repairs in our Computer Repair service Shop? when create a tick we want to be able to insert all Repair details in a form . This data should be stored in the system. These details *confirmation should be sent to the customer. Does your system has the Email Piping feature?
Yes you can use it if your form needs fullfill our current script. You can email us alpesh.devops@gmail.com for more details.
Hola necesito instalarlo en mi hosting, me puedes ayudar?
Sent you response in email.
Can you add more questions to the ticket? How hard would that be to implement. How long would the install take? What requirements are needed?
Can you add more questions to the ticket? How hard would that be to implement. => For that you need to hire us for custom work
How long would the install take? => Its taske only 3-4 minutes.
What requirements are needed? => You will need apache server with php version 7.2 or 7.1
I have just purchased the script and I need support on deploying it to my Hostgator hosting
Yes, i will help you. Sent you reply.
Hello, is the possibility of making the system closed for the client, I mean you can enter the system using a username and password and there to create the ticket and see the list of your tickets and answers etc ..?
regards
Sorry but this is not possible in current version. But you can email us here for more details: alpesh.devops@gmail.com
I have the V2 (how do I install this new update?)
Hi, We have changed some file only.
we know it difficult to update system for you.
On today’s version only Personal Notes features is new things.
We are planning to give you auto update system with your purchase code.
So customer can easily install new version without copying paste new file.
Thanks
Nice but there is some issue please fix it Translation file [/home/f4fneprqvy10/public_html/support/resources/lang/nl.json] contains an invalid JSON structure. (View: /home/f4fneprqvy10/public_html/support/resources/views/admin/dashboard/index.blade.php) Previous exceptions Translation file [/home/f4fneprqvy10/public_html/support/resources/lang/nl.json] contains an invalid JSON structure. (0)
ErrorException (E_ERROR)Thanks for your comments. Fixed just.
Nice!!! can i leave only support for native language portuguese/portugal? How can I edit the language file? Thanks 
Hi We can give you language file for portuguese/portugal after your purchase and then after you can edit it via admin dashboard.
Ohh good! I will buy in the next hours Thanks!
Thanks,
Please mail us here for more help alpesh.devops@gmail.com
Hello, how do i sort tickets from new to old?
new to old by default, not clicking on the arrows, thanks.
You can sort ticket by click on “Ticket ID”. Let me know if still you have issue.
Thanks, i meant like when the “tickets- all” load, to have them sorted by default by newer first..
Ok,
Can you please mail us here for more help alpesh.devops@gmail.com ?
Hello, do you perform customization service?
A search engine would be too useful. That if my user wants to check the status of his ticket, he can enter and write the code of the ticket or document to see the status.
It’s possible?
Yes,
Can you please mail us here for more detail alpesh.devops@gmail.com ?
hello , you have a video for install i dont understand the settings for email config . i have add all need things but not work
Hi
Which email server are you using?
Can you please send me a screenshot of setting page on my email: alpesh.devops@gmail.com ?
i have send mail
Sent you mail.
i have answered
We have fixed issue by changing some code for your server.
Thanks for the quick help. the script is really good. I recommend it to anyone . very good work and a very very fast support
After the update is great.
I just want to know how to make the background change. I replaced the images in the …/public/assets /images folder but it does not reflect the change.
(When inspecting the code of the web page, it indicates to me that the fund is in …/assets/images but this folder does not exist.)
Could you help me
Sent you mail.
I managed to solve the previous problem. But I have another one: I have tried to change the language to Spanish in settings, and even using the flag icon. But on the main page it is still showing in English.
the option: Default Front Language
I try to change from English to Spanish. But it does not change, it remains in English “en”
This is for change main page language.
https://nimb.ws/CO7SatIf still not work then please email me at alpesh.devops@gmail.com for more detail
It does not work for me I sent you an email already
Fixed.
thanks you. excelent!
SQLSTATE42000: Syntax error or access violation: 1055 ‘nw_opxxxorte.categories.name’ isn’t in GROUP BY (SQL: select `categories`.`name`, `categories`.`color`, count(*) as total from `tickets` inner join `categories` on `categories`.`id` = `tickets`.`category` group by `categories`.`id`)
The previous version never worked (I have never been able to try it since I bought it).
In this version I do all the steps correctly. It shows me the way to create ticket. But when entering the administration area. I get this:
Hi, Thanks for your comments.
Due to some server version this might be issue.
you need to do one changes on path config/database.php line number 57 : ‘strict’ => false,
Refer this : https://nimb.ws/RWC0lw
Thanks, Alpesh
I found the solution:
in config\database.php
change 'strict' => true to 'strict' => false
Perfect
Thanks
Hi, I want to ask you about Support Ticket System, 1- Is it support Arabic language as front-end and admin panel? 2- can user and admin reply tickets from his email direct?
1. this version English only. We may have the next version soon. 2. no
Would you please email us here for more detail: alpesh.devops@gmail.com ?
hello, I want to buy your script but I see no language file? to translate your script
Thank you
Sorry but this version is not support Multi Language. Can you please mail us here for more detail alpesh.devops@gmail.com ?
Hola qué tal, es posible utilizar el sistema reemplazando las cuentas de usuario (email) por números de teléfono?
Me interesa poder crear una tabla de usuarios, para personas que no utilizan correo electrónico.
Sí será posible. Tendremos que trabajar en la personalización.
¿Podrías enviarme un correo electrónico aquí para más información? alpesh.devops@gmail.com
Schedule the creation of ticket by mail?
You website is vuln with simple xss script, at http://support.deadlockinfotech.com/category.php
The code is
You website is vuln with simple xss script, at http://support.deadlockinfotech.com/category.php
The code is https://pastebin.com/raw/MtHJkU0Q
Okay Thanks we will fix this issue on next version.
