367 comments found.
Can you tell me what this script comes with? I see features and add-ons, but I don’t see a full list of exactly what this purchase gives you. Also, the language selection does not have an English flag, I noticed. Can I ask why? And finally, does the knowledge base section not support images? So, if I want to make small guides using images, I can?
Thank you for your questions.
You can check all included features and modules in detail by exploring the demo here: https://prnt.sc/E9_Y5hC-sKd7
Regarding language selection, we currently display language names as text (not flags).
For the knowledge base, image support is not available at the moment, so adding images to guides is not supported.
If you want the above items, then you can hire us for custom development.
Dear, could you let me know is this system has customer/client panel by permission only the client open there ticket on there panel and send to agent, i want to use as a help desk for technical and only give access with loggin to my clients by user login?
Thank you for your question.
To better match your requirements, you can review our TicketGo add-ons here: https://workdo.io/product-category/ticketgo-add-ons/If you have a specific workflow in mind, please share your detailed requirements at alpesh@workdo.io, and we’ll be happy to guide you further.
Can the WhatsApp version be integrated with OpenAI agents or ChatGPT?
I would like to know if it is possible to connect the WhatsApp platform with OpenAI agents (ChatGPT) for automation and AI-driven conversations.
Thank you for your question.
Yes, integration with OpenAI agents or ChatGPT for AI-driven WhatsApp conversations is possible through custom development. Since this requires specific automation logic and API configuration, it would be implemented based on your requirements.
Feel free to share your use case details at alpesh@workdo.io, and we’ll be happy to guide you on the best approach.
Hello.
I just installed and the install was ok.
From the admin panel, try to upload my avatar admin photo.
But nothing happens.
Under the default grey picture, it says:
“Please upload a valid image file. Size of image should not be more than 2MB.”
It is a jpg file, and is less than 2 mb.
What’s wrong?
Also, on the custom fields option (from the admin panel), none of the fields can be switched from required to not required. Except Attachment field we can delete.
How to select not required?
Thank you for the details.
If the image is under 2MB and still not uploading, please first check System Settings → Storage Settings to confirm the upload size and configuration are set correctly. In some cases, server-level limits (like PHP upload_max_filesize or post_max_size) can also cause this behavior.
If the issue continues, please submit a ticket via our support portal https://support.workdo.io/ with your server details and a screenshot, and our team will review and help you resolve it quickly.
I like what I see, I have a few questions before making a decision:
1. The unique tracking code that is generated when creating a ticket is included in the purchase, or do I have to purchase an Add-On separately.
2. Do you have a widget or something that allows me to insert the Form field to create a ticket and another to track Ticket, which I can insert into a WordPress page?
Thank you very much for your attention, I am very attentive to the responses.
Hi,
1. Apologies, but I’m not entirely sure I understand your question. However, yes, when a ticket is created, it automatically generates a ticket code.
2. We will need to implement a small custom code for this. Please email me at alpesh@workdo.io for further details.
Do they have a prerequisite checker file that can be placed on the server so that when it is run, it can check that it meets the requirements for installation?
Please email me at alpesh@workdo.io for further details.
Can this be integrated into the Advocate SaaS script?
Thanks for your question!
TicketGo and Advocate SaaS are two separate products, each designed with its own architecture and purpose, so they can’t be directly merged. That said, depending on your use case, some level of integration or customization may be possible with development effort.
If you’d like to discuss your requirements in more detail, feel free to reach out via our support channel (https://support.workdo.io/) and we’ll be happy to guide you further. We’re always glad to help you find the best solution for your needs.
This ticket portal looks good and I am interested in it. I would like to confirm the following points:
1. Do you have a plan to include inventory management features in this ticketing model? (any other option if third party API)
2. Can products/assets be assigned to employees using employee codes?
3. Is it possible to create and track support tickets against specific asset serial numbers?
4. Can the entire inventory lifecycle (assignment, tracking, returns, and status) be managed within the same system?
Are these features currently available in the SaaS product, or would they require custom development?
Presales question. Do you have a bundle for the whole add-ons? I don’t like the piece-meal of the add-ons
Yes please ask here alpesh@workdo.io
is the chat on here and the flutter app socket io?
No
Hi Question Looking at your ticket system anyway to make a update down the line for when you add a agent in admin panel it requires a phone number could u add someone to disable that if wanted
We will need to do small custom code for same.
Does Dash SaaS and TicketGo integrate? Can TicketGo be run from the dashboard of Dash SaaS?
No, as both are diffrent item.
How does Dash Saas handle support?
You can chcek Dash SaaS support addon demo. For more detail, please ask here http://support.workdo.io/
Hi, I have a pre-purchase question about the extended license. If I buy it, am I allowed to use TicketGo as a SaaS? If so, what additional features or benefits come with this license?
Yes but we have not saas features so you need to add it.
Hi, thanks for your reply. Your answer wasn’t very clear for me, so I want to verify something:
If I purchase the Extended License, am I legally allowed to use TicketGo as a SaaS and charge users for access and include any SaaS features (like multi-tenant accounts, subscription plans, or automated billing) ?
Thanks in advance for clarifying!
Yes, you can. But we not have SaaS features on this script.
Hi, I want to buy the WhatsAppAPI addon for TicketGo. My question is:
I have my commercial whatsapp number with WABA API already configured and working in a platform. Is there any problem to use the same number to config the Addon?
We will need to check, please ask here alpesh@workdo.io
Hello,
Does it support showing us Agent resolution time/ response rate etc ect?
Not now
Pre Purchase Questions
- Does your system support automated, recurring email notifications for pending tickets? For example, if a ticket remains unresolved, can it send reminder emails to the assigned person every 1 or 2 days (with adjustable intervals)?
- Are there email notifications available for ticket open and close events?
Hi,
1. No
2. Yes it have
Hello, is it possible to charge customers to buy support tickets? We need to sell to our clients extra support, is it possible to offer them subscription plans and /or one time payment for a certain number of hours support? Hope I was clear ! Thank you.
Hi, You will need some custom code for same, you can ask here alpesh@workdo.io
You can make the File Sharing Add-on compatible with TicketGo To purchase and install it
We will need to plan it.
Getting error When activating that my Envato User Name is invalid… try to submit ticket with errror : Your support period has expired. To submit new support tickets, please renew support Renew Support
How can i activate this app?
Hi, You need to try with “Classic766” as user name is case sensitive, or else just send email on alpesh@workdo.io
I was trying the demo, but for example, I filled out the form as an unregistered user, and the ticket message reached the administrator. Everything was fine. However, I don’t see any options for how the message will reach the customer. I don’t see where to go when there’s a ticket response.
There will be unique link for same also email notifications.
