22695 comments found.
hi, I have bought a theme, Bridge and come with your page builder 3 years ago and now my website is broken due to I can’t activate WPBakery Page Builder as I do not the license as it was bought together with the Theme. Please help asap. Thanks
Hello, As you got the plugin within a theme, you will need to contact your theme author for support or use our support at support.wpbakery.com (You will require a direct license of the plugin for support access).
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Looks like visual_composer()->addFrontCss() is not returning anything when updating to WPBakery 6.0.2 so design options aren’t working when inserting templates into pages.
Hello, Can you update the plugin to the latest version which is 6.0.3 to check the same?
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I have bought this plugin 4 times for different sites and now that I need to reach support for one of my sites, there is no way of telling which license is with which site – so how do I know which to renew support on to fix the bug that has occurred since your last update? In your last updated of the plugin, it broke the post grid on our pages. Please help!
Hello, You can check the associated license with the domain under the licenses section of your account: https://support.wpbakery.com/licenses to renew the support tenure.
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Hi! Im add custom shortcode to grid builder with post_content (https://kb.wpbakery.com/docs/developers-how-tos/adding-custom-shortcode-to-grid-builder/)
and my shortcode is:
add_shortcode( ‘vc_post_content’, ‘fn_content’ ); function fn_content() { return ‘{{ post_data:post_content }}’; }
but post_content don’t show the break lines, i try with:
return wpautop(‘{{ post_data:post_content }}’); and didn’t work
how can fix?
Hello, Please use support.wpbakery.com and share your temporary website credentials so our support team can investigate your issue and help you out.
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Hello Rohan, old post grid is completely broken.it is not working anymore we need this to work.please let us know how to bring it back. in the latest version it will not fetch any category from the narrow data source it keeps loading.the problem is with the 6.0.2 not with the 5.7 what changes are differ as compare to 6.0.2? what compatibility was added in that.it cause problem with only 6.0.2 everything is working fine with 5.7. it is related to the changes made to the latest version Appreciate your response Thanks
Hello, The old posts grids were deprecated over 2 years back and hence were removed since 6.0 update. You can check this tutorial: https://kb.wpbakery.com/docs/wpbakery-page-builder-how-tos/how-to-add-old-style-post-grid-with-grid-builder/ to add old styled post grid using the existing grids.
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Hello Rohan, new grid is unable to fetch the category. it just loading with no response it is working fine with the version 5.7 what functions are deprecated in 6.0.2 that cause the problem Can you please let us know what functions are not used in 6.0.2 as compare to 5.7 Appreciate your response Thanks
Hello, Can you please use support.wpbakery.com and share your temporary website credentials so our support team can investigate your issue and help you out. We have only removed the code related to older posts grid element.
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Hey, is there any complete overview on all the page templates included in the template library for the full license version? Particularly, I’m looking for a split screen layout with one part fixed and one scrollable. Is there any prebuilt template for that in the library or could you help me achieve that with the full license version?
Hello, You can check our pre-built templates by creating an online demo here: http://wpbakery.com/try Unfortunately, we do not have functionality with a split screen layout.
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Hi,
Just notice that if I disable “jQuery-migrate” some elements like “vc_single_image” fails. Would be interesting to be possible to avoid “jQuery-migrate” in new websites.
Thanks
Hello, We will add it onto our list to check such possibility.
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Great
I am having an issue with the EF3 plugin (Redux Framework) – When the plugin is active, the Post Categories are not displaying under Posts > Categories. When disabled they are there!
Any ideas guys?
Hello, There can be a compatibility issue. From what we can see, the plugin was last updated 6 months back due to which it might not be compatible with recent WordPress updates. the WPBakery Page Builder update was released 2 weeks back.
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Ok but this theme requires the EF3/Redux Framework to function. Therefor the updates to the theme (out of the box) will not let me modify the post categories via Posts > Categories. Is that right or have I picked you it up wrong?
Hello, Can you drop us a message via our profile contact form with the related screenshots of the issue, so that we can understand it in a better way.
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After upgrading to 6.0.2, I am having the same issue as many of the others in the last week or two where the post grid won’t filter the “narrowed data source” – it doesn’t pull up the list of categories or tags to show in the grid. However, the “exclude” filter still works. I passed this issue along to our programmer and he identified that it likely is an issue with WPBakery Ajax request where the “include” looks to be using the wrong “param” and “query” is different from the one used in the Exclude. Is this bug going to be fixed and if so when? Thanks!
(Exclude – Works) action: vc_get_autocomplete_suggestion shortcode: vc_basic_grid param: exclude query[query]: page query[term]: e1 _vcnonce 06a23e0a94q
(Include – Fails) action: vc_get_autocomplete_suggestion shortcode: vc_basic_grid param: taxonomies query: e1 _vcnonce: 06a23e0a94 vc_filter_post_type: page
Hello, Can you please drop a message via our profile contact form with the temporary login details, so that the issue can be checked further?
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I found the piece of code that is causing the issue with the Post Grid -> General -> “Narrow data source” not giving results. (WPBakery Page Builder: 6.0.3, Wordpress: 5.2.1)
If I comment out the piece of code below, the “Narrow data source” works again. I’m testing WPBakery to see what the code effects are across the plugin by removing that piece of code.
/wp-content/plugins/js_composer/config/grids/vc-grids-functions.php
function vc_autocomplete_taxonomies_field_search( $search_string ) { ... ... //$vc_filter_by_post_type = vc_post_param( ‘vc_filter_post_type’, ’’ ); ... ... }
How do you create a full width responsive banner now you’ve removed the stretch row option?
Hello, We have not made any changes to row stretch option and it is available in row settings.
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We’ve bought this item and don’t know how to import the license if we don’t have WPbakery account – could you assist please
Hello, You can import the license into your WPBakery account. To do so, you can login into: support.wpbakery.com/login If you are not sure about the login details, then use the reset password option and use the email id associated with your codecanyon account. Once logged in, navigate to licenses page and click on “import it” option at the bottom of the page. It will then prompt you to login into codecanyon to complete the import. You can then activate the plugin license as per: https://wpbakery.com/video-academy/activate-wpbakery-page-builder-wordpress-license/
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I have tried to reset password, however I don’t have an account created on wpbakery. So my creditionals don’t exist for me to import the plugin from codecanyon
Hello, Please use the email id associated with your codecanyon account during the time of purchase for resetting the password. If the issue still exists, then drop us a message via profile contact form with the email id which was used for the purchase.
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The issue did still occur so I have dropped you a message via your profile contact form. Hopefully we can get it resolved.
Hi Rohan, I still haven’t received anything from your profile contact form, has there been any progress on the matter I have? Thanks
hi there, I purcahsed a theme that has gone out of business (https://themeforest.net/item/themesy-responsive-multipurpose-wordpress-theme/10606401) and its left me in such a difficult position. I am unable to update or make changes to the backend of my website https://alexwoolfall.com. It needs the latest WP Bakery update, but will this work on such an outdated theme? The version I am currebtly using for WP Bakery is 4.9. I am not a progammer so I will need to know more before I purchase. Can anyone let me know? Many thanks
Hello, We see that the theme is being removed from themeforest. There might be an issue if the theme was not updated for a while which in-turn might render it’s code incompatible with latest plugin or WordPress updates.
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Hello! My theme has a conflict with your plugin since I upgraded from 5.7. I get this error message: Warning: Invalid argument supplied for foreach() in /wp-includes/shortcodes.php on line 553. Where can I download the 5.7 version?
Hello, Please use support.wpbakery.com and share your temporary website credentials so our support team can investigate your issue and help you out.
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Hi! I can not post on the support forum because my support has expired.
Hello, The plugin comes with six months support. If any support is required beyond that, then the support tenure must be renewed. Please drop us a message via profile contact form, so that we can share 5.7 version with you.
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Hi, there’s some way to load all the tabs content while the page is loading instead onclick?
Hello, I am afraid, the tabs does not have such a feature. However, we do have FAQ element which is similar to accordion and in it, you can keep all the tabs open.
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Hi!
The latest update seems to be causing issues with basic image insert. When you go to insert an image, nothing happens – it just won’t insert the image either into basic content or into a background feature.
1. The issue is happening on all sites we have with the latest update. So sites on different URLS and different servers.
2. The issue is not taking place on sites where the Visual Composer is either not updated or not assigned to the post editor – so for instance, on a site with the VC editor assigned to that page, you cannot insert images. On the same domain, for posts where the editor is not assigned and it’s just the Classic Editor, the images insert fine.
Can someone please let us know how to resolve this?
Hello, Please use support.wpbakery.com and share your temporary website credentials so our support team can investigate your issue and help you out.
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Hi,
Your support system is requiring a license renewal, however the sites we are using this on are sites where VC comes with the theme.
We need to get support for this. This is a widespread issue affecting multiple sites, and it’s one of the most basic elements of wordpress that is broken in your plugin – inserting images. If we can’t insert images into content or as backgrounds, your plugin is effectively rendering sites un-editable.
Please provide us another support option. We are stalled out on development of a project because of this.
Hello, We can see that you have purchased the license. You can import the license into your WPBakery account. To do so, you can login into: support.wpbakery.com/login If you are not sure about the login details, then use the reset password option and use the email id associated with your codecanyon account. Once logged in, navigate to licenses page and click on “import it” option at the bottom of the page. It will then prompt you to login into codecanyon to complete the import.
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Hi,
We submitted a ticket about this issue 2 days ago – we provided all of our site accesses and details about the issue. It’s been 24 hours since we’ve heard anything from support on ticket [#78984]. The issue is pretty urgent. We are in development of one of the sites, and we can’t complete the basic action of inserting images – so it’s stalling development. It’s also affecting the updates of all of our live sites as images can’t be inserted for updates.
Is someone working on a fix? It’s a really big issue affecting every single site that we’ve updated to the latest version of VC.
Hello, This issue has been added onto our list and the development team will be investigating soon to get back to you.
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Hi. This ticket is pretty urgent, and it’s been waiting for 4 days. Will this be looked at today?
Hello, The issue is fixed in the latest release 6.0.3. Please update the plugin at your end.
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after v6.0.2 being installed and activated on wp v5.2.1: Notice: getVcShared is deprecated since version 6.0! Use vc_get_shared instead. in /home/42/40/2924042/web/bcg2/wp-includes/functions.php on line 4435, how to fix this?
Hello, If any of your theme or plugin depends upon getVcShared then it is recommended to contact the respective developer and get it replaced with vc_get_shared.
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Hi,
I installed the plugin in a non ssl website 1 and when I merged my website to a site with SSL I’m getting this issue : http://prntscr.com/ntout0
Please can you help me to solve it ?
Thanks in advance
Hello, Please try re-saving the WPBakery Page Builder -> Design Options, by setting it to custom and then to default.
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Since the upgrade to Version 6.06 I get some odd errors – especially in combination with the TS-Lightbox item.
As a quick fix: Where can I download old versions of the plugin? Thanks for pointing me in the right direction! Alex
===
For error reference
Fatal error: Uncaught Exception: Die Vorlagendatei für den TS-VCSC-Lightbox-Image Shortcode fehlt. Stellen Sie sicher das die Datei wp-content/themes/your_theme/vc_templates/TS-VCSC-Lightbox-Image.php im Verzeichnis Ihres Themes vorhanden ist. in wp-content/plugins/js_composer/include/classes/shortcodes/core/class-wpbakeryshortcode.php:270 Stack trace: #0 /www/htdocs//wp-content/plugins/js_composer/include/classes/shortcodes/core/class-wpbakeryshortcode.php(243): WPBakeryShortCode->loadTemplate(Array, ’’) #1 /www/htdocs//wp-content/plugins/js_composer/include/classes/shortcodes/core/class-wpbakeryshortcode.php(360): WPBakeryShortCode->content(Array, ’’) #2 /www/htdocs//wp-content/plugins/js_composer/include/helpers/helpers.php(1316): WPBakeryShortCode->output(Array, ’’) #3 /www/htdocs/*/wp-includes/shortcodes.php(325): vc_do_shortcode(Array, ’’, ‘TS-VCSC-Lightbo…’) #4 [internal function]: do_sho in /www/htdocs/***/wp-content/plugins/js_composer/include/classes/shortcodes/core/class-wpbakeryshortcode.phpon line 270
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My Theme is “Digon” and it does not have a vc_templates-subfolder, as the error message tries to tell me.
Hello, Please drop us a message via our profile contact form, so that we can share the older version with you.
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WPBakery, can you kindly update your userbase with the expectation of Font Awesome 5? Font Awesome 4 is old and is no longer updated.
As one of the de-facto WP page builders, WPBakery should be leading the charge on web design and have implemented these long ago.
What’s the holdup?
Hello, We do have it on our list to update the font awesome library. At present the elements such as icon are not compatible with it and hence it requires some major code changes.
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Genial esta herramienta, la usamos en https://evernes.com y está genial!
Hello, Thank you for the kind words.
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This item was featured on CodeCanyon
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