151 comments found.
Hello Marwa, I would like to buy this solution, may you please provide a demo link for the Arabic front-end to check before buying? Your prompt reply is highly Appreciated.
Hello Dear,
From admin panel in settings module you can choose Arabic language and it’s direction RTL.
Check this:
https://elmanawy.info/demo/wehelp/admin/settingsEmail: admin@wehelp.com
Password: 123456
If any one email us on support email, Can it convert as ticket?
Hello, the only way to create ticket is login to website and submit a ticket.
Hi, I have two questions please: 1- Is it support Arabic language for admin and user? 2- The user can reply from his mail directly?
Hello Dear,
1- Yes it’s supported arabic language you can login to admin panel in setting section, Here you choose language and direction.
admin login:
Url: https://elmanawy.info/demo/wehelo/admin
Email: admin@wehelp.com
Password: 123456
2- You get email notification for new ticket or new reply but you reply from your dashboard otherwise you are admin or customer.
Thanks
Great app i will purchase it
Thanks for like it 
this author help me a lot during installation. tq fo your support. easy to use.
Appreciated, Thanks so much
i fail to install this script. please help me, tutorial so simple cant be understand
No problem our support will help you just contact us using contact form support.
Hello Dear,
I get 3 emails from you and every time i replying i get an email delivery system i think you don’t recieve our reply so please contact us with another email.
tq dear, i get you email
wich file should i upload to cpanel? your tutorial cannot be easy to understant for newbie like me
Hello Dear,
There is 2 video tutorial in documentation that guide you how to upload the files and import database.
You can use contact form support for helping you.
Please help me with the followings: 1. I have a Support email id. (ex: support@example.com) and if my client sent an email to this email id then will create the ticket automatically? 2. Can I raise the ticket through APIs form other 3rd party softwares? Like Some one enter the data on my other application and then the ticket should be created. From that software, I will send the API parameters. Thank You.
Hello,
Can you provide your purchase code in contact support messages.
ths script have chat bot for greeting new ticket if admin busy?
We didn’t add this option but it’s a good suggestion so we can add it in future update.
Thanks
Salam marwa. kandungam dalam paparan user page tu boleh edit tak?
lepas tu kenapa bahagian admin panel tak mark msg yang dah di reply? atau saya silap.
saya nak beli system ni.. but perlukan jawapan dua soalan tu
Hello,
Please dear can you write English.
Hi,
1.can we edit user front page
2. ticket at admin panel have a mark for already reply ticket?
3. This system have push notification for new ticket?
Hi,
1- If you mean edit the style page of user, Yes you can the template is very easy to edit on it.
2- The status of ticked is closed and open, once anyone member or admin reply on ticket it marked as open.
3- there is email notifications for user and admin for new reply or new ticket.
Thanks
Great scripts! Let me make it the best for you. My suggestions for the next version: 1. Add “Escalated” status for tickets – will be used when a ticket needs to be escalated to another department for solving. 2. Add “Editor/Moderator” user role feature – this role can only reply/solve tickets and add/edit KB articles. 3. In the backend – Click Tickets – Go to All/Open/Closed – Reply – In the “Reply” section – Add field headings (Add Attachment, Status and Priority). 3. Template responses – In the backend main menu add “Templates” section where admin can enter and save reply templates which can later be used under messages (Introduce a drop down to choose a response in the message area while replying for tickets)
Hello Dear,
I think You purchase most of my products 
Really it’s my pleasure because you are providing great suggestions
Please contact support@elmanawy.info i need to discuss the point 3 with you if you don’t mind.
Thanks
Hello, can you integrate it with social login?
Hey! This system looks very much like something I could use for one of my clients, however I’d like to know if it’s possible by any means to restrict knowledgebase to only those who are logged in, and furthermore also disable registrations as I will use this as a “internal”-helpdesk kind of thing?
Hello,
Sure you can the script is very easy to make your own modufications id you are developer also you can ask support@elmanawy.info for any modifications to get quote.
Thanks
I see that is an ability to add KB articles but you must select the “category” based on the Department. Is there a way to separate the category from the department? We want to add categories to the KB but not departments for people to submit tickets to. Can you also add a “Submit a ticket” to the top navigation menu? Customer’s should need to return to the home page to get the button.
How does one change the content on the Contact Us page?
Hello Dear,
We appreciate your suggestions but this modification will cause a ptoblem in the ol buyers data so if you need that custom modifications you can contact support@elmanawy.info to get a quote. Thanks
Hello, i sent mail
Hello,
I replied to your email, Please check it.
Thanks
With the knowledgeable categories and articles will you be adding an option to have a category or article as live or as a draft, so if an item is in draft i can see and edit it as an admin but it won’t appear on the website ?
Hello,
I appreciate your suggestion, I will add it in future updates.
If you have any suggestions please contact support@elmanawy.info
Thanks
Hello, have a pre Sales Q: Does this script support IMAP eMail Accounts? So i want to send an eMail for example to support@domain.com. Can i fetch this eMail into this ticket system as a new ticket? Cant find anything in admin configuration! Thanks in advance!
Hello,
This script don’t support IMAP, It’s support SMTP only.
Thanks
Hi new version have issue for email while sending or replying to ticket user and admin don’t have any email even if you closed ticket no email
Hi Dear,
Admins and client should receive email notification otherwise the ticket is open or closed you can test it in our live demo, the web emails sometimes takes minutes to deliver.
You can provide your demo URL to check your problem at support@elmanawy.info
Hello again!
I did the installation and everything went well!
But I have some points of view to get you going to be added in the next updates!
In these pages of the admin, it would be a lot of import to have a field for research, as well as of selection to exclude all or only the selected ones!
http://prntscr.com/nctik3 http://prntscr.com/nctivw http://prntscr.com/nctj6n
In the contact part, it would be legal the following, in case the user does not fill in the information below: http://prntscr.com/nctjum
Leave the hidden icons http://prntscr.com/nctk8g
Hello Dear,
I appreciate your suggestions ans i will add this points in future updates, for this point “in case the user does not fill in the information” this already fixed in version 3.2
Hello again! Thanks for the correction, I am reviewing the script slowly and I have a few more suggestions:
Similar to the social networks icon, if the user does not want to show the information “ABOUT” it should be hidden! http://prntscr.com/nd0lyv
The Our Office field can not be changed by the panel!
Create friendly page URLs, remove the word index: ex: page/index/member-terms for: page/members-terms
Where can I change my email templates? This I did not find in the control panel!Hello Dear,
Check the latest update for version 3.2 this issues is fixed.
The email templates don’t changes from admin panel you will find them in this path:
- styles/site/default/login/reset_password_email.php
- styles/site/default/dashboard/email.php
- styles/admin/default/tickets/email.php
For your suggestions or report issue please contact support@elmanawy.info
Hello, thanks!
But I’m already using version 3.2
What I said above was tested shortly, social networks do not appear, but the contacts page continues to appear empty fields!
I would like to leave only the form visible if I do not put any contact information:
http://prntscr.com/nd1q13 http://prntscr.com/nd1qbnYou can contact support@elmanawy.info for this suggestion.
Hello!
I am not receiving any kind of notification by email: http://prntscr.com/nhurri
I have already configured the information in the mail.php file http://prntscr.com/nhus4r
Another question: Where is the number of visits saved? http://prntscr.com/nhusds I have not found it in the database!
Hello Dear,
1- For receiving email notifications, remove “smtp.” from smpt host and make sure the port is correct.
2- For number of Visits you can set is zero from Database ,Please provide your email or contact support@elmanawy.info to help you how to run the query to reset the number of visitors.
Thanks
Thanks for your response!
I already sent some emails, but I did not get an answer, so I always come here in the comments!
The problem with sending emails has been solved, I just need to know how to clear the visits count in the database!
And also how to fix the 404 error in the button received by email of a new response in the ticket! http://prntscr.com/nhwe4l |||||| http://prntscr.com/nhweaaI get your email in minutes ago after your last comment and i replied you can check it again.
The last 2 screenshots not opened!
Hello
You could use the http://jscolor.com to allow the user to change the theme color through the admin panel!
I have this same problem, how did you solve it? https://prntscr.com/ni8i0q
It should works fine if you have updated all folders permission to 755 and files to 644
Hello, version 3.0 there is a problem with the language, if I translate the English language file into Italian, if I send a ticket it does not result in open tickets; how to solve?
Hello,
Please provide screenshot of result at support@elmanawy.info
Ok sent
